ITC Group
ITC Group is a Vietnam-headquartered IT outsourcing and software development firm that builds proprietary platforms (loyalty, eKYC, HRM, AI testing) and delivers custom software services for 150+ enterprise and startup clients across banking, education, insurance, media, retail, and NGO verticals globally.
- Company typePrivate
- Founded2017
- HeadquartersSydney, Australia
- Headcount101–250
- GTM typeB2B
- OfferingServices
What ITC Group does
ITC Group is a Vietnam-headquartered IT outsourcing and software development firm that delivers offshore and nearshore engineering services alongside a growing portfolio of proprietary SaaS platforms. The company operates a global delivery model with its primary delivery center in Ho Chi Minh City and client-facing offices in Lexington (US), Toronto (Canada), and three Australian metros (Sydney, Melbourne, Wollongong). Its core service lines span IT strategy and consulting, custom software development, QA and software testing, DevOps, AI outsourcing, cloud computing, cybersecurity, and IoT — leveraging technology alliances with Microsoft, AWS, Google Cloud, and Salesforce. The proprietary product portfolio includes UpDiagram (productivity management), ezLoyalty (API-centric customer loyalty), JustScan (eKYC/identity verification), iWorkspace (HRM and payroll), ezFeedback (enterprise survey/feedback), and QAlify (AI-powered software testing), with AI/ML capabilities integrated across products including NLP chatbots, computer vision for biometric verification, predictive analytics, generative AI integrations, and robotic process automation.
The company generates revenue primarily through professional services under three engagement structures: Fixed Price (one-time/quoted project fees), Dedicated Team (subscription-style multi-year staffing retainers), and Proof of Concept (outcome-based pilots). Pricing is fully quote-based with no publicly disclosed rates. Go-to-market is sales-led and consultative, combining direct enterprise field sales with inside sales driven by inbound consultation requests, supported by content marketing, case studies, and review platforms (Clutch, Tech Behemoths). The customer base spans 150+ organizations across six target verticals — Banking & Financial Services, Education, Insurance, Media & Entertainment, Retail & eCommerce, and NGOs — with named references including ACB, VPBank, FE Credit, ForecastRX, Geronimo, Selz, Cyber Clinic, and TrueBet. The company holds enterprise-grade compliance certifications (ISO 27001:2022, HIPAA, GDPR, SOC 2 Type 2, CCPA) and multiple cloud partner designations (three Microsoft Solution Partner badges and AWS Architect Partner), positioning it for regulated-industry and enterprise procurement.
ITC Group is a privately held firm with 101-250 employees, no disclosed external funding, no parent company, and no M&A history. Strategic activity centers on building the proprietary product portfolio, expanding cloud-ecosystem credentials, and certifying security compliance to access enterprise deals — a measured, services-anchored growth posture rather than a venture-backed scale-up trajectory.
ITC Group firmographics
Firmographics- Name
- ITC Group
- Legal name
- ITC Group
- Website
- https://itcgroup.io
- Company type
- Private
- Founded year
- 2017
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- ITC Group is a Vietnam-headquartered IT outsourcing and software development firm that builds proprietary platforms (loyalty, eKYC, HRM, AI testing) and delivers custom software services for 150+ enterprise and startup clients across banking, education, insurance, media, retail, and NGO verticals globally.
- Ownership category
- akta.pro rank
ITC Group industry classification
Industry- Product category
- IT Outsourcing and Software Development Services
- NAICS
- Custom Computer Programming Services (541511), Computer Systems Design Services (541512), Software Publishers (513210)
- SIC
- Services-Computer Programming Services (7371), Services-Computer Integrated Systems Design (7373), Services-Prepackaged Software (7372)
- akta.pro primary industry
- End-User Computing Outsourcing (EUC / Desktop Services) (BPAEAMAE)
- akta.pro secondary industries
- Infrastructure Automation & Configuration Management (IaC) (HDABABAF), ITSM Tooling Integration, Automation & Orchestration (BPAEAJAD)
Keywords
Where ITC Group is headquartered
LocationHeadquarters
- HQ city
- Sydney
- HQ country
- Australia
- HQ region
- Oceania
Offices6 records
Markets served
ITC Group business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Software Development & IT Outsourcing: Full-cycle custom software development services including consulting, development, QA/testing, and maintenance. Revenue generated through time-and-materials (Dedicated Team model), fixed-price projects, and POC engagements.
- IT Strategy & Software Consulting: Expert consulting services for IT strategies, digital transformation, cloud adoption, DevOps, and application modernization. Consultancy fees structured as part of engagement models.
- AI/ML Outsourcing Services: AI development services including consulting, custom AI solutions, data preparation, business intelligence solutions, and AI operations (AIOps, MLOps, LLMOps).
- DevOps Services: DevOps automation services including CI/CD, infrastructure as code, cloud automation, and managed services for enterprise clients.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Multi-year contract | Fixed Price Engagement |
| Subscription | Multi-year contract | Dedicated Team Engagement |
| Outcome Based/ Performance | Multi-year contract | Proof of Concept (POC) Development |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels6 records
ITC Group product offering
Product offeringCore offering
ITC Group is a software development and IT outsourcing firm providing full-cycle custom software development, QA and testing, DevOps automation, AI/ML outsourcing, cloud computing, cybersecurity, and IoT services for enterprise clients globally. The company also develops and sells proprietary SaaS platforms including UpDiagram (productivity management), ezLoyalty (customer loyalty), JustScan (eKYC identity verification), iWorkspace (HRM & payroll), ezFeedback (enterprise feedback), and QAlify (AI-powered software testing).
Product overview
ITC Group operates as a software development and IT outsourcing company offering a platform-plus-modules architecture. The core product portfolio includes proprietary SaaS platforms: UpDiagram (productivity management), ezLoyalty (customer loyalty management), JustScan (identity verification/eKYC), iWorkspace (HRM & payroll), ezFeedback (enterprise feedback management), and QAlify (software testing platform). These products are complemented by a comprehensive suite of professional services spanning IT consulting, custom software development, QA & testing, DevOps, AI outsourcing, cloud computing, cybersecurity, and IoT services. The company leverages AWS, Salesforce, and Microsoft technologies while developing specialized solutions for Banking & Financial Services, Education, Insurance, Media & Entertainment, Retail & eCommerce, and NGO industries.
Differentiator
Problem solved
Functional benefit
Brands
- UpDiagram: Productivity Management Platform - a platform-based solution for task management, security permissions management, and team collaboration
- ezLoyalty
- JustScan
- iWorkspace
- QAlify
- ezFeedback
Products and services
- IT Strategy & Software Consulting
Quantifiable outcome
- 500+ projects successfully delivered with Salesforce services alone
- +2 more outcomes
Companies that use ITC Group
Customer profileNamed customers12 records
Segments6 records
Ideal customer profiles7 records
ITC Group technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration29 records
AI capability16 records
Feature5 records
ITC Group partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core and minor.
- SalesforcecoreITC Group is a Salesforce partner providing end-to-end Salesforce solutions including consulting, CRM implementation, cloud migration, platform customization, integrations, and ongoing maintenance and support. The partnership enables delivery of Salesforce solutions across Sales Cloud, Service Cloud, Marketing Cloud, Data Cloud, B2C Commerce Cloud, and Einstein AI.
- MicrosoftcoreITC Group holds multiple Microsoft Solution Partner designations including Modern Work, Digital & App Innovation, and Data & AI. Provides cloud services leveraging Microsoft Azure, Microsoft 365, and related Microsoft technologies for enterprise solutions.
- AWS (Amazon Web Services)coreITC Group is an AWS Partner providing AWS development, Infrastructure as Code, CI/CD automation, cloud migration, security, and monitoring services. Expertise includes Amazon Connect, QuickSight, Aurora, CloudFormation, CodePipeline, API Gateway, and Lambda implementations.
- Google CloudcoreGoogle Cloud Partner providing cloud computing services including cloud-native development, migration, and managed services leveraging Google Cloud Platform technologies.
- SoftBankminorStrategic partnership for market expansion and business development initiatives, leveraging SoftBank's network and market presence.
- Tech BehemothsminorPlatform partner providing visibility and reviews for ITC Group's services, helping build credibility and trust with potential clients through transparent client reviews.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
ITC Group competitors and assessment
Company assessmentDirect peers
- Itransition: Mid-sized custom software development and IT consulting firm offering similar services including AI/ML, cloud, QA, and DevOps. Comparable given similar size, custom-development focus, and enterprise B2B model.
- NashTech: Vietnam-based IT outsourcing firm offering custom software development, cloud, data, and digital transformation services. Comparable given shared Vietnam HQ, similar service portfolio, and global enterprise clients.
- FPT Software: Vietnam-headquartered global IT outsourcing and software development firm offering custom development, cloud, AI, and digital transformation services. Most direct comparable given shared Vietnam delivery model, similar service portfolio, and overlap in BFSI and enterprise verticals.
- Dev.Pro: Ukraine-born but globally distributed software development firm offering dedicated teams, custom development, and QA services. Comparable given similar dedicated-team pricing model and enterprise customer focus.
- KMS Technology: Vietnam-US hybrid IT services firm providing software development, QA/testing, and Salesforce services to North American clients. Closely comparable given shared Vietnam delivery base, dedicated-team engagement model, and Salesforce partnership.
- Saigon Technology: Vietnam-based custom software development and outsourcing firm with similar service offerings across web/mobile development, AI, cloud, and DevOps. Comparable given similar size, geographic base, and enterprise client focus.
- TMA Solutions: Large Vietnam-based software outsourcing company delivering custom development, embedded software, IoT, and QA services. Comparable in Vietnam delivery cost structure and broad service portfolio serving global enterprises.
- ScienceSoft: US-headquartered IT outsourcing and custom software development firm offering similar services across AI, cybersecurity, cloud, and QA. Comparable given similar mid-market positioning and service breadth.
Broad incumbents
- Globant: Large publicly listed digital transformation and IT services firm offering AI, cloud, and custom software development at scale. Comparable service offerings but at much larger scale and broader geographic footprint — represents the upmarket competitor.
- Infosys: Global IT services major with offshore delivery model spanning India and other low-cost geographies. Comparable in service portfolio (custom development, AI, cloud, consulting) but vastly larger scale and enterprise brand recognition.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat6 records
Key risks6 records
Key highlights6 records
Customer concentration
ITC Group social profiles
Digital presenceITC Group compliance and trust
Trust signalCompliance5 records
ITC Group financial estimates
Financial estimateRevenue estimate
Valuation estimate
ITC Group leadership team
Management profileNumber of profiles
ITC Group funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
ITC Group M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about ITC Group
What does ITC Group do?
ITC Group is a software development and IT outsourcing firm providing full-cycle custom software development, QA and testing, DevOps automation, AI/ML outsourcing, cloud computing, cybersecurity, and IoT services for enterprise clients globally. The company also develops and sells proprietary SaaS platforms including UpDiagram (productivity management), ezLoyalty (customer loyalty), JustScan (eKYC identity verification), iWorkspace (HRM & payroll), ezFeedback (enterprise feedback), and QAlify (AI-powered software testing).
Is ITC Group a public or private company?
ITC Group is a private company. It is classified as unknown and is currently operating.
When was ITC Group founded?
ITC Group was founded in 2017. It employs 101 to 250 people.
Where is ITC Group based?
ITC Group is headquartered in Sydney, Australia, in the Oceania region.
How does ITC Group make money?
Four revenue lines are on record. Software Development & IT Outsourcing is the primary driver. The others are IT Strategy & Software Consulting, AI/ML Outsourcing Services and devOps Services.
Who are ITC Group's main competitors?
Direct peers on record are Itransition, NashTech, FPT Software, Dev.Pro, KMS Technology, Saigon Technology, TMA Solutions and ScienceSoft. Broad incumbents are Globant and Infosys.
Does ITC Group have an API?
No public API is recorded for ITC Group.
What industry is ITC Group in?
ITC Group's product category is IT Outsourcing and Software Development Services. Its primary akta.pro industry code is BPAEAMAE, End-User Computing Outsourcing (EUC / Desktop Services), with a secondary code of HDABABAF, Infrastructure Automation & Configuration Management (IaC). Its NAICS code is 541511 and its SIC code is 7371.