Total Security Services
Total Security Services is a UK security company providing manned guarding, account management, and the Crime Hub intelligence-led crime prevention platform. It serves enterprise retail, commercial, and public-sector clients such as Waitrose, Tesco, Morrisons, and John Lewis across six UK offices with 6,500+ staff.
- Company typePrivate
- Founded1989
- HeadquartersLondon, United Kingdom
- Headcount501–1,000
- GTM typeB2B
- OfferingServices
What Total Security Services does
Total Security Services (T.S.S (Total Security Services) Limited), founded in 1989 and headquartered in London, is a UK security services company that provides manned guarding, account management and systems maintenance, and an intelligence-led crime prevention analytics platform. Its three core offerings are Retail Security Professionals (physical security guarding for retail and commercial environments), Support, Management and Maintenance (key account management, 24/7 operations hub, and back-office functions including HR, recruitment, training, and analytics), and Crime Hub (a purpose-built IT platform that combines ONS government data, crime statistics, demographic and unemployment information, shrink data, incident reporting, and alarm activations to identify risk hotspots and guide resource allocation through the proprietary RISCAL risk model).
The company serves primarily large UK retail and commercial customers, with named logos including Waitrose, Tesco, Morrisons, John Lewis, Dunelm, Boots, Amazon, Savills, NCR, Russell & Bromley, Serco, and Waltham Forest. Services are sold under bespoke, quote-based, multi-year contracts via dedicated account managers, with delivery supported by six UK offices (London, Glasgow, Liverpool, Birmingham, Bristol, Belfast) and more than 6,500 trained SIA-licensed staff. Regulatory credentials include SIA Approved Contractor Scheme status, an ACS audit score of 135 (among the highest in the UK), NSI Gold Standard for ISO 9001 and OHSAS 18001, and ACS Pacesetters membership.
In 2024 TSS was acquired by G4S Secure Solutions UK, an Allied Universal company, ending its history as an independent private limited company and folding it into one of the largest UK security services platforms. Revenue has not been publicly disclosed.
Total Security Services firmographics
Firmographics- Name
- Total Security Services
- Legal name
- T.S.S. (Total Security Services) Limited
- Website
- https://totalsecurity.co.uk
- Company type
- Private
- Founded year
- 1989
- Operating status
- Acquired
- Headcount range
- 501–1,000 employees
- Short description
- Total Security Services is a UK security company providing manned guarding, account management, and the Crime Hub intelligence-led crime prevention platform. It serves enterprise retail, commercial, and public-sector clients such as Waitrose, Tesco, Morrisons, and John Lewis across six UK offices with 6,500+ staff.
- Ownership category
- akta.pro rank
Total Security Services industry classification
Industry- Product category
- Security Services
- NAICS
- Security Guards and Patrol Services (561612), Investigation, Guard, and Armored Car Services (56161), Security Systems Services (except Locksmiths) (561621)
- SIC
- Services-Detective, Guard & Armored Car Services (7381)
- akta.pro primary industry
- Commercial Property Guarding (Offices, Retail Parks, Malls) (BPAKAAAF)
- akta.pro secondary industries
- Industrial & Critical Infrastructure Guarding (Utilities, Plants, Data Centers) (BPAKAAAD), Manned Guarding & Patrol Services (IMAIAEAA)
Keywords
Where Total Security Services is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices6 records
Markets served
Total Security Services business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Security Guarding Services: Manned guarding services providing retail security professionals with physical security presence. Delivered by over 6500 trained staff across the UK.
- Support, Management and Maintenance: Account management, systems maintenance, customer support and operational support services including control room operations, HR, QHSE, recruitment, training, uniform and logistics, IT and facilities, analytics, implementation, finance, and compliance functions.
- Crime Hub Intelligence Services: Intelligence-led crime prevention analytics services with science-driven recommendations for risk reduction and resource allocation.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Custom security solutions tailored to client requirements |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels3 records
Total Security Services product offering
Product offeringCore offering
Total Security Services supplies manned security guarding for retail and commercial estates in the UK, deploying more than 6,500 licensed officers across multi-site client accounts under bespoke, multi-year contracts. Its offering pairs uniformed guarding and on-site support with two proprietary tools — the Crime Hub data analytics platform and the RISCAL risk model — that turn local crime data into deployment guidance for client stores. Services are delivered on a B2B contract basis with dedicated account management for each national client.
Product overview
TSS (Total Security Services) is a physical security services company providing a portfolio of guarding and technology-based solutions. The core offerings consist of Retail Security Professionals (manned guarding services), Support Management and Maintenance (account management and systems maintenance), and the Crime Hub (intelligence-led crime prevention platform). The company combines traditional manned guarding with technology solutions, using its RISCAL risk model and Crime Hub analytics platform to deliver intelligence-driven security services to retail and commercial clients across the UK.
Differentiator
Problem solved
Functional benefit
Products and services
- Retail Security Professionals Core manned guarding service in which TSS deploys its licensed security officers to retail and commercial sites, covering store entry points, customer-facing deterrent patrols, and incident response for multi-site national retailers and commercial property occupiers.
- Support, Management and Maintenance Operational support and site-management add-on service that supplements the core guarding offer by handling ancillary on-site tasks such as site opening/closing checks, signage and perimeter maintenance, and coordination between the guarding team and the client's facilities management.
- Crime Hub Proprietary data analytics platform that aggregates crime and incident data from client sites to produce insight dashboards, hotspot maps and trend reporting, enabling client security and loss-prevention teams to refine guard deployment and reduce retail loss.
Quantifiable outcome
- 99% daily estate coverage for Waitrose contracts
- +1 more outcomes
Companies that use Total Security Services
Customer profileNamed customers12 records
Segments3 records
Ideal customer profiles1 record
Total Security Services technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability1 record
Feature2 records
Total Security Services partnerships and signals
Strategic signalPartnerships
Eleven partnerships are on record, tiered core and minor.
- G4S Secure Solutions UK (Allied Universal)coreG4S Secure Solutions UK, an Allied Universal company, announced the acquisition of TSS (Total Security Services). This acquisition strengthens G4S's position as a major UK provider of security services with industry-leading talent, expertise and market coverage.
- Police Forces (Local and National)coreTSS maintains relationships with Police forces at local and national levels for intelligence sharing and coordinated crime prevention.
- National Business Crime CentrecoreStrategic partnership with the NBCC for cross-sector security intelligence and best practice sharing.
- National Business Crime Solution (NBCS)corePartnership for business crime reduction initiatives and intelligence sharing across the retail sector.
- Project GriffinminorParticipation in Project Griffin, a police and retail partnership initiative for crime prevention and information sharing.
- ACT (Action Counters Terrorism)minorPartnership supporting counter-terrorism initiatives and awareness training.
- Citizen AidminorPartnership providing public safety training and resources.
- Cross-sector Safety & Security Communications (CSSC)minorParticipation in CSSC for cross-sector safety and security communications during emergencies and major incidents.
- Business Improvement DistrictsminorPartnerships with local Business Improvement Districts for coordinated area security.
- Business Crime Reduction PartnershipsminorLocal partnerships for business crime reduction and shared intelligence.
- SFJ Awards / EdexcelminorTSS is a registered centre with SFJ Awards and Edexcel, allowing them to provide accredited security and first aid training.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Total Security Services competitors and assessment
Company assessmentDirect peers
- Wilson James: UK-based security and logistics services provider with strong retail and logistics vertical focus, comparable in scale and contract model to TSS.
- Carlisle Security: UK-based manned guarding, key holding, and event security provider, comparable in mid-market retail and commercial security services.
- Securitas UK: One of the largest UK and global manned guarding and protective services competitors, serving retail, commercial, and industrial clients with comparable SIA-regulated offerings.
- Kingdom Services Group: UK-wide security, cleaning, and environmental services provider competing directly in manned guarding, retail loss prevention, and event security.
- Corps Security: UK-focused manned guarding and security services firm with comparable SIA-regulated offerings across corporate, retail, and public-sector clients.
Broad incumbents
- G4S Secure Solutions UK: Direct UK security services peer and now parent of TSS; offers manned guarding, key holding, and CCTV services nationally with broader scale and cross-sector coverage.
- Mitie Security: UK facilities management and security division of Mitie Group; provides manned guarding, security technology, and integrated FM services to enterprise and retail customers.
- Allied Universal: Global security services conglomerate that owns G4S and now TSS; provides manned guarding, technology integration, and risk advisory across North America and internationally.
- Sodexo Security: Global FM and quality-of-life services provider offering security services in the UK as part of a broader integrated facilities management portfolio.
Regional players
- Loomis UK: UK arm of Loomis, focused on cash-in-transit, secure logistics, and related protective services; adjacent to TSS's commercial/retail security offering rather than directly competitive in static guarding.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Total Security Services social profiles
Digital presenceTotal Security Services compliance and trust
Trust signalCompliance3 records
Total Security Services financial estimates
Financial estimateRevenue estimate
Valuation estimate
Total Security Services leadership team
Management profileNumber of profiles
Profiles1 record
Total Security Services funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Total Security Services M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Total Security Services
What does Total Security Services do?
Total Security Services supplies manned security guarding for retail and commercial estates in the UK, deploying more than 6,500 licensed officers across multi-site client accounts under bespoke, multi-year contracts. Its offering pairs uniformed guarding and on-site support with two proprietary tools — the Crime Hub data analytics platform and the RISCAL risk model — that turn local crime data into deployment guidance for client stores. Services are delivered on a B2B contract basis with dedicated account management for each national client.
Is Total Security Services a public or private company?
Total Security Services is a private company. It is classified as unknown and is currently acquired.
When was Total Security Services founded?
Total Security Services was founded in 1989. It employs 501 to 1,000 people.
Where is Total Security Services based?
Total Security Services is headquartered in London, United Kingdom, in the Europe region.
How does Total Security Services make money?
Three revenue lines are on record. Security Guarding Services are the primary driver. The others are support, Management and Maintenance and crime Hub Intelligence Services.
Who are Total Security Services's main competitors?
Direct peers on record are Wilson James, Carlisle Security, Securitas UK, Kingdom Services Group and Corps Security. Broad incumbents are G4S Secure Solutions UK, Mitie Security, Allied Universal and Sodexo Security. Loomis UK is listed as a regional player.
Does Total Security Services have an API?
No public API is recorded for Total Security Services.
What industry is Total Security Services in?
Total Security Services's product category is Security Services. Its primary akta.pro industry code is BPAKAAAF, Commercial Property Guarding (Offices, Retail Parks, Malls), with a secondary code of BPAKAAAD, Industrial & Critical Infrastructure Guarding (Utilities, Plants, Data Centers). Its NAICS code is 561612 and its SIC code is 7381.