CHI Memorial

What CHI Memorial does

CHI Memorial, now operating under the CommonSpirit Health brand in Tennessee and Georgia, is a regional nonprofit healthcare delivery system headquartered in Chattanooga. It provides hospital care, emergency services, primary care, and specialty services across Southeast Tennessee and North Georgia through an integrated footprint of 3 hospitals, 65 care sites, and 2 freestanding outpatient imaging centers, supported by approximately 4,700 employees and 650+ physicians. Service lines span cancer care, heart care, neurology, orthopedics, vascular, women's health, urgent care, and diagnostic imaging, with clinical trials and community health education as adjunct offerings. Multiple third-party accreditations — including U.S. News Best Regional Hospital (2025), Healthgrades 250 Best Hospitals (2026), Leapfrog Safety Grade (Spring 2026), IBM Watson Health 15 Top Health System, and AHA/ASA Top 100 Hospitals for Stroke Care — underscore its clinical positioning.

The technology and product layer centers on Epic's electronic health record with EpicCare Link integration for referring physicians, a Patient Portal for records and scheduling, a Price Transparency and Cost Estimator tool, online billing and financial assistance workflows, Language and Interpretation Services, and Clinical Trials enrollment. The underlying platform is a conventional EHR-driven digital suite rather than a proprietary technology stack; no AI/ML modalities or APIs are disclosed at the market level. Revenue is generated from individualized healthcare services billed through insurance reimbursements, patient payments, and government healthcare programs, with quote-based, pay-as-you-go pricing reflecting standard U.S. hospital economics.

The go-to-market is direct patient care delivered through owned facilities, augmented by physician referrals via EpicCare Link, a find-a-doctor search tool, a health blog, classes and events, and price transparency resources. The customer base is the dispersed regional patient population rather than a concentrated enterprise buyer set, and the market is led by Matt Brown (South Region President) and Janelle Reilly (Market President, CommonSpirit Tennessee and Georgia). The organization was originally founded in 1952 and was brought into CommonSpirit Health via the 2019 merger of Catholic Health Initiatives and Dignity Health, after which the regional identity was transitioned from CHI Memorial to the CommonSpirit brand.

Name

CHI Memorial

Legal name

CommonSpirit Health

Website

https://memorial.org

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

CHI Memorial, operating as CommonSpirit Health in Tennessee and Georgia, is a Chattanooga-based nonprofit regional health system operating 3 hospitals, 65 care sites, and 2 imaging centers with 4,700 employees and 650+ physicians, serving the Southeast Tennessee and North Georgia patient population across primary, specialty, and emergency care.

Ownership category

akta.pro rank

Headquarters

HQ city

Chattanooga

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Supply Chain, Marketing or Sales

Revenue model

1. Healthcare Services Revenue: Revenue generated from providing healthcare services including hospital care, primary care, specialty care, emergency services, imaging, and outpatient services. Operates under CommonSpirit Health system with multiple revenue streams including insurance reimbursements, patient payments, and government healthcare programs.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

CHI Memorial, operating as CommonSpirit Health in Tennessee and Georgia, is a nonprofit healthcare delivery system providing hospital care, specialty care (cancer, heart, neurology, vascular, orthopedics), emergency services, primary care, imaging diagnostics, and outpatient care across 3 hospitals, 65 care sites, and 2 freestanding outpatient imaging centers. Services are supported by a patient portal, billing and financial assistance programs, clinical trials, and language interpretation services for the Southeast Tennessee and North Georgia communities.

Product overview

CHI Memorial, operating as part of CommonSpirit Health in Southeast Tennessee and North Georgia, is a multi-hospital healthcare delivery system providing a unified portfolio of clinical and patient-facing digital services. The core offering comprises 3 hospitals, 65 care sites, and 2 freestanding outpatient imaging centers serving over 4,700 employees and 650+ physicians. The digital product suite centers on a Patient Portal enabling health record access and provider communication, complemented by Price Transparency and Cost Estimator tools, Billing and Finance Services, EpicCare Link physician access, Language and Interpretation Services, Classes and Events programs, Clinical Trials enrollment, and Medical Records Management. This architecture integrates clinical operations (hospitals, imaging, specialty care) with patient-facing digital services, creating a unified healthcare experience spanning preventive care through hospital services.

Differentiator

Problem solved

Functional benefit

Products and services

• Cancer Care Comprehensive oncology service for patients in Southeast Tennessee and North Georgia, providing cancer diagnosis, treatment, and care supported by advanced technology, research, and clinical trial opportunities.
• Heart Care Comprehensive and advanced heart and vascular care service for patients in the region, addressing cardiac conditions with advanced treatments and procedures.
• Emergency Services 24/7 emergency medical care delivered at hospital locations across Southeast Tennessee and North Georgia for patients with acute and life-threatening conditions.
• Primary Care Routine and preventive primary care services for individuals and families, delivered across 65 care sites in Southeast Tennessee and North Georgia.
• Neurology Neurological services ranging from routine to complex conditions, including recognized stroke care for patients across the regional service area.
• Orthopedics Orthopedic care service for patients requiring diagnosis and treatment of musculoskeletal conditions in Southeast Tennessee and North Georgia.
• Urgent Care Urgent care service for non-emergency acute medical needs that require timely attention but are not life-threatening, available across the regional care network.
• Women's Health Women's health service addressing gender-specific preventive, diagnostic, and treatment needs for patients across the Southeast Tennessee and North Georgia service area.
• Clinical Trials Research program enabling patient participation in clinical trials for experimental treatments and therapies, particularly in cancer care, advancing medical knowledge while offering patients access to novel interventions.

Quantifiable outcome

• U.S. News Best Regional Hospital recognition
• +5 more outcomes

Named customers1 record

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Feature3 records

Scale indicators5 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Ascension Health: Major U.S. nonprofit Catholic health system with a comparable mission-driven, multi-state hospital and ambulatory portfolio; directly comparable in operating model, scale, and reimbursement exposure.
• HCA Healthcare: Largest for-profit hospital operator in the U.S. and parent of Parkridge; competes in the same regional markets and shares the multi-hospital + outpatient + imaging operating model, with materially greater scale and capital access.
• AdventHealth: Large nonprofit health system with a comparable multi-state hospital + outpatient footprint and faith-based operating heritage similar to CHI Memorial's Catholic Health Initiatives lineage.
• Tenet Healthcare: Large multi-state hospital and ambulatory operator with overlapping acute-care, outpatient, and imaging services; relevant comparable for the multi-site, multi-specialty regional delivery model.
• Community Health Systems: Multi-state for-profit hospital operator with a portfolio of community and regional hospitals comparable in size, service mix, and reimbursement exposure to CHI Memorial's three-hospital regional footprint.
• CommonSpirit Health: National nonprofit parent system of CHI Memorial; the broader network provides directly comparable hospital and outpatient operations across multiple states and sets the strategic, capital, and technology framework for CHI Memorial.

Regional players

• Vanderbilt University Medical Center: Tennessee-based academic medical center that competes with CHI Memorial for tertiary referrals (cancer, cardiac, neurology) from the same regional catchment, with overlapping service lines and clinical trial capabilities.
• Ballad Health: Multi-hospital regional system serving Northeast Tennessee and Southwest Virginia; comparable in scale, rural/regional mix, and reliance on Medicare/Medicaid reimbursement, and competes for similar patient populations.

Direct peers

• Parkridge Health System: HCA-affiliated multi-hospital system headquartered in Chattanooga, providing the same hospital, cardiac, oncology, and emergency services as CHI Memorial in the same primary service area.
• Erlanger Health System: Chattanooga-based regional academic health system operating multiple hospitals and outpatient sites in the same Southeast Tennessee/North Georgia market as CHI Memorial, competing directly for inpatient, ED, and specialty referrals.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights5 records

Customer concentration

• Xx.com/chi_memorial
• Facebookfacebook.com/CHIMemorial
• LinkedInlinkedin.com/company/chattanooga-heart-institute

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about CHI Memorial