DAL

What DAL does

DAL, Inc. is a US-based commercial B2B collection agency founded in 1974 by Dominick A. Longhi and headquartered in Clifton Heights, Pennsylvania. The firm recovers delinquent accounts receivable on behalf of enterprise and mid-market creditors across manufacturing, logistics, heavy equipment, textiles, pharmaceuticals, food and beverage, chemicals, construction, technology, apparel, and factoring and lending industries. Its primary customer segment is B2B companies with past-due receivables, supplemented by asset-based lenders and factors requiring portfolio liquidation. Operations span the United States and Canada, with a Worldwide Attorney Network for legal escalation.

DAL's service stack is anchored by its core Commercial Collections offering, staffed entirely by Senior Certified Collection Professionals, and surrounded by modular products: the proprietary DAL Client Service Center (a 24/7 online management portal with collector notes, financials, and custom reporting), payDAL.com (a PCI-compliant online debtor payment portal), Credit Executive Letter Series for small-balance pre-collection, skip tracing and asset search services, an Auto-Place integration layer with partner AR software, an Outsourcing module for first-party client augmentation, and Financial Management services for asset-based lenders. Technology differentiation is concentrated in workflow integration, reporting, and certified human collectors rather than AI or automation.

DAL operates on a contingency-based transaction fee model, earning a percentage of amounts successfully collected. Go-to-market is sales-led via direct outreach to credit and AR professionals, supported by industry association memberships (CCAA, CLLA, IACC, NACM, CRF, FCFP), referral channels through partnerships with Levelset, BCI, and Handle, technology integrations with Billtrust and Bectran, and a content-marketing program including the DAL News & Views newsletter and DAL Snapshots resources. The company is privately held, family-owned, and is currently rebranding to Cadex Solutions Corporation, with dalcollects.com redirecting to cadexsolutions.com for additional announcements in 2026.

Name

DAL

Legal name

DAL, Inc.

Website

https://dalcollects.com

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

11–50 employees

Short description

DAL, Inc. is a privately held US commercial B2B collection agency founded in 1974 that recovers delinquent accounts receivable for enterprise and mid-market creditors across manufacturing, logistics, pharmaceuticals, and related industries, now transitioning to the Cadex brand.

Ownership category

akta.pro rank

Product category

Commercial Debt Collection Services

NAICS

Collection Agencies (561440)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Third-Party Debt Collection Agencies (Consumer & Commercial) (BPAAAEAB)

akta.pro secondary industries

Legal Collections Support (Pre-Lit, Litigation Admin, Judgment Recovery) (BPAAAEAH), First-Party (In-House) Collections & Servicing (FSAKAJAA)

Keywords

• Commercial debt collection
• B2B receivables recovery
• Credit management services
• Collection agency services
• Delinquent accounts recovery

Headquarters

HQ city

Clifton Heights

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Collection Services - Contingency-Based: Collection agencies are hired by companies to collect past due receivables. They only get paid if they are able to collect for their clients, taking a percentage of the received collection as payment.
2. Credit Executive Letter Series (CELS): Pre-collection letter service for small balance collections, seasonal fluctuations, or surging sales. Includes three-letter series printed and mailed on DAL stationary with reports throughout the mailing period.
3. Worldwide Attorney Network / Legal Services: Legal representation services through Commercial Law League of America network for accounts requiring legal action
4. Financial Management Services: Receivables liquidation services including third-party collection for asset-based lenders, factoring services, and turnaround management
5. Outsourcing Services: Outsource team of experienced professionals performing first-party calls, credit checks, and dispute resolution as an extension of client operations

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

DAL provides B2B commercial debt collection services, recovering delinquent accounts receivable on a contingency fee basis for creditors across industries such as manufacturing, logistics, pharmaceuticals, textiles, food and beverage, construction, and factoring/lending. The firm augments core collections with a proprietary online Client Service Center for 24/7 account oversight, payDAL.com for online debtor payments, skip tracing and asset search, pre-collection letter series, Auto-Place software-integrated placement, attorney network escalation across the U.S. and Canada, and outsourced first-party collection teams.

Product overview

DAL (now operating as Cadex) is a commercial B2B collection agency founded in 1974, offering a unified platform anchored by its core Commercial Collections service. The platform includes a proprietary Client Service Center for real-time account oversight and reporting, complemented by specialized modules including the Credit Executive Letter Series (CELS) for small-balance pre-collection, Skip Tracing and Bank Account & Asset Searches for debtor investigation, a Worldwide Attorney Network for legal escalation, Collection Automation Services (Auto-Place) for software-integrated placement, Financial Management for asset-based lenders and factors, Outsourcing for first-party collection augmentation, and payDAL.com for debtor online payments. Supporting content sub-brands — DAL News & Views (newsletter), DAL Snapshots (educational downloads), and DAL Top Ten Debtor Excuses — round out the offering as client resources. The company also offers multiple placement channels (online form, bulk Excel, PDF email, and Auto-Place integrations) and serves industries including manufacturing, logistics, construction, pharmaceuticals, textiles, food & beverage, and factoring/lending.

Differentiator

Problem solved

Functional benefit

Products and services

• Commercial Collections Core B2B commercial debt collection service in which a team of Senior Certified Collection Professionals handles delinquent business accounts through in-house collections and escalation to legal representation, utilizing a second-collector process and extended-hours debtor contact across all U.S. time zones.
• DAL Client Service Center An exclusive online management portal for DAL clients providing 24/7 inventory management, agency oversight, collector notes and financials for each file placed with DAL, and the ability to create and export custom reports to PDF, Word, or Excel formats.
• Credit Executive Letter Series (CELS) A three-letter pre-collection series (standard, assertive, or custom) printed and mailed on DAL letterhead, designed to reduce Days Sales Outstanding and write-offs on small-balance accounts before full-service collection efforts are required.
• Skip Tracing, Bank Account & Asset Searches Expert skip tracing using paid, traditional, digital, and social media resources to locate debtors, combined with bank account searches and asset reports (including public liens, judgments, and bankruptcy filings) to inform decisions on whether to pursue legal action.
• Worldwide Attorney Network A network of commercial collection attorneys specializing in creditors' rights, accessible after in-house resources are exhausted, with ongoing monitoring and reporting throughout the legal process.
• Collection Automation Services (Auto-Place) Integration capability enabling automatic account placement for collection directly from a client's existing software via a single click, with the ability to update the client's system with DAL notes and financials for third-party data access.
• Financial Management Flexible receivables liquidation options where DAL can act as borrower, lender, or third-party collector, serving asset-based lenders, factors, and turnaround managers with customized solutions.
• Outsourcing A dedicated outsourced team of collection professionals that functions as an extension of a client's own collections operation, handling first-party calls, credit checks, and dispute resolution in a separate environment customizable to the client's direction.
• payDAL.com Online Payment Portal An online payment portal (24/7) allowing debtors to pay by check, debit, or credit card with no additional fees, operating as a PCI-Compliant site.
• DAL Placement Options Multiple channels for placing accounts including an online placement form with attachments, bulk placement via Excel template, fillable PDF form, and Auto-Place options integrated with partner platforms.

Quantifiable outcome

• Achieved ten-fold growth in first year of operation after founding in 1974
• +1 more outcomes

Named customers6 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Commercial Collection Agencies of America (CCAA)coreStrategic or Co-development PartnerDAL is a founding member and Certified agency with CCAA. All DAL collectors have achieved Senior Certified Collection Professional designation through CCAA.
• Commercial Law League of America (CLLA)coreStrategic or Co-development PartnerMember of CLLA, providing access to their commercial collection attorney network and professional standards.
• International Association of Commercial Collectors (IACC)coreStrategic or Co-development PartnerMember of IACC for professional development and industry networking in commercial collections.
• National Association of Credit Management (NACM)coreStrategic or Co-development PartnerMember of NACM providing access to credit management resources, NACM Credit Manager's Index (CMI), and credit professional community.
• Credit Research Foundation (CRF)minorStrategic or Co-development PartnerAssociation with CRF for credit and collection research resources and industry information.
• FCFP (Finance Credit & Factor Partners)minorStrategic or Co-development PartnerAssociation with FCFP for credit and factoring industry resources.
• LevelsetminorChannel Partner/ Reseller/ DistributorLevelset customers directed to DAL for third-party collection services with dedicated welcome section on placement page.
• BCI (Business Credit Intelligence)minorChannel Partner/ Reseller/ DistributorBCI members receive access to DAL collection services with dedicated account manager Rick Gabe as National Account Manager.
• HandleminorChannel Partner/ Reseller/ DistributorHandle members directed to DAL for collection services with account manager support.
• OneCreditSource.comminorChannel Partner/ Reseller/ DistributorPartner organization for credit services referrals.
• Command CreditminorChannel Partner/ Reseller/ DistributorPartner organization for credit management services.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• IC System: IC System is a long-established U.S. debt collection agency with both consumer and commercial practices, offering skip tracing, legal recovery, and a client portal — closely matching DAL's commercial collections, Client Service Center, and Worldwide Attorney Network capabilities.
• Williams & Fudge: Williams & Fudge is a Top 100 U.S. commercial collection agency serving colleges, universities, and commercial clients with contingency collections and skip tracing — comparable to DAL in size, model, and B2B focus, particularly for the factoring and commercial segments.
• National Credit Management (NCM): NCM is a B2B commercial collection agency focused on commercial receivables for the factoring, asset-based lending, and business credit community — directly comparable to DAL's Financial Management services and asset-based lender customer segment.
• Credit Control LLC: Credit Control LLC is a U.S. commercial debt collection agency with a strong footprint in higher education, utilities, and commercial sectors, offering contingency collections and pre-collection letter series — directly comparable to DAL's CELS and commercial collections products.
• Accelerated Receivables Management: Accelerated Receivables Management is a commercial collection agency serving credit managers and factors with contingency collections, skip tracing, and reporting — a close functional match to DAL's mid-market commercial collections offering.
• ConServe: ConServe is a U.S. commercial debt collection agency with a strong mid-market and enterprise client base, offering contingency collections and receivables management services — a directly comparable peer in the B2B commercial collections space.
• MRS BPO (MRS Associates): MRS BPO is a U.S. commercial debt collection agency serving creditors across multiple verticals with contingency-based collections, skip tracing, and legal network services — directly comparable to DAL's core commercial collections offering and customer base of credit managers.
• Transworld Systems (Simplicity Collection): Transworld Systems / Simplicity Collection provides commercial and consumer debt recovery with technology-enabled placement and reporting, directly comparable to DAL's Auto-Place integration, Client Service Center, and contingency-based commercial collections model.

Others

• Levelset (now part of Procore): Levelset is a construction payment and lien-rights platform that is also a channel partner of DAL routing customers to its collection services. Included as an ecosystem participant — adjacent to collections but materially connected to DAL's distribution strategy.

Broad incumbents

• EOS Solutions (EOS Group): EOS is one of the largest global receivables management groups, offering commercial and consumer collections across many geographies. It is a broad incumbent in the same industry as DAL but at much greater scale and geographic reach.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/dalcollects

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about DAL