What Parking Management Services does

Parking Management Services, Inc. (PMSI), founded in 1989 by Thomas R. Gigliotti Jr. and headquartered at 918 Gravier Street, New Orleans, Louisiana, is a privately-held hospitality services company specializing in valet parking, bell and door services, garage management, self-parking operations, and shuttle transportation for hotel properties. The company serves more than 95 hotel properties across 14 U.S. states, with a customer roster spanning Fairmont, Hyatt, Marriott, Hilton, IHG, Omni, Wyndham, Sheraton, Westin, and Sonesta brands. PMSI employs over 1,000 individuals organized under a decentralized operating model in which each City Manager holds equity ownership in their location's operations; the corporate structure is intentionally lean relative to multi-vertical parking operators. Annual revenue is disclosed at "in excess of $90 million" and the business has been built without external institutional investment.

The company's service delivery rests on a proprietary training stack developed by the founder: Service Delivery Training covering nine major hotel brand standards, Guest Relations curriculum built on American Hotel and Lodging Association materials, Smith System driver safety training, and a streamlined in-house claims-handling process. Smith 360 telematics is integrated for vehicle tracking and accident reduction. Revenue is generated primarily through enterprise contracts negotiated via a structured RFP process led by National Sales Manager Dominic Russo, with quote-based multi-year pricing; a smaller consumer-facing revenue stream runs through subsidiary pmsiparking.com offering daily, nightly, and monthly parking reservations. Marketing combines direct field sales, hotel GM referrals and testimonials, corporate website content, and YouTube video content under the "First in Hospitality" brand positioning. A distinguishing structural feature is PMSI's investment in owning or holding long-term leases on the garages and parking lots it operates, embedding physical capital into hotel relationships in a way that asset-light competitors do not.

Name

Parking Management Services

Legal name

Parking Management Services, Inc.

Website

https://parkingmgmtservices.com

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Parking Management Services is a founder-owned hospitality services firm providing valet parking, bell and door services, garage management, and shuttle transportation to over 95 hotel properties across 14 U.S. states, generating more than $90 million in annual revenue under multi-year enterprise contracts.

Ownership category

akta.pro rank

Product category

Hospitality Parking Services

NAICS

Parking Lots and Garages (81293), Parking Lots and Garages (812930)

SIC

Services-Automotive Repair, Services & Parking (7500)

akta.pro primary industry

Valet Parking Services (BPABAKAC)

akta.pro secondary industries

Parking Facility Operations (Garages, Lots, On-/Off-Street) (BPABAKAA), Parking Facilities Property Management (BPAJAGAN), Off-Street Parking Facilities Operations (Garages, Lots, Park-and-Ride) (TLAJAIAB)

Keywords

• Hospitality parking services
• Valet parking operations
• Hotel bell services
• Garage management
• Shuttle transportation

Headquarters

HQ city

New Orleans

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Hospitality Parking Services: Parking Management Services operates hospitality parking operations for major hotels, providing valet parking, garage management, and self-parking services. The company has invested in purchase of major real estate, garages, and parking lots in the 14 states where they operate.
2. Bell and Door Services: Provides bell services and door services to hospitality clients as part of full-service hospitality operations, trained to exceed guest expectations from arrival to room entry.
3. Shuttle Transportation and Related Hospitality Services: Additional hospitality services including shuttle transportation, guest relations training, claims handling, and service delivery training for hotel staff.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Parking Management Services provides on-site hospitality parking and related services to hotel properties across the United States. Core offerings include valet parking, garage and self-parking management, bell and door service, and shuttle transportation, delivered by over 1,000 employees at more than 95 hotel properties in 14 states. The company also trains employees on brand-specific service delivery standards, guest relations, and driver safety, and operates a consumer parking reservation site (pmsiparking.com) offering daily, nightly, and monthly rates.

Product overview

Parking Management Services offers a unified suite of hospitality parking and related services under a single operational model. The core offering is valet parking services, supplemented by training programs (Service Delivery Training, Guest Relations Training, Safety Training, Claims Handling Training) and additional hospitality services (Bell/Door Service, Garage and Self Parking Management, Shuttle Transportation). All services are delivered through a network of over 1,000 employees operating across 14 states at more than 95 hotel properties. The company differentiates through its proprietary training programs developed by founder Tom Gigliotti Jr. and a decentralized management structure with city managers holding equity ownership.

Differentiator

Problem solved

Functional benefit

Products and services

• Valet Parking Services
• Bell and Door Service
• Garage and Self Parking Management
• Shuttle Transportation

Quantifiable outcome

• Reduced guest claims significantly through Smith System Training
• +2 more outcomes

Named customers13 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Impark (Imperial Parking): Impark is a large North American parking-management operator with hospitality valet services alongside commercial and institutional clients. Comparable business model and service mix, but with significantly broader geographic and vertical scope.
• SP+ (SP Plus) / Metropolis: SP+ (recently acquired by Metropolis) is a large diversified parking-management firm with significant valet and hospitality exposure; PMSI explicitly cites 'corporate parking giants' of this type as competitors. Same services but as part of a much broader portfolio.
• ABM Industries: ABM is a large facility-services conglomerate with a parking and valet segment (ABM Parking & Transportation). Overlaps with PMSI on hospitality parking and bell/door but operating at much broader scale across commercial real-estate, healthcare, and airports.

Direct peers

• LAZ Parking: LAZ is one of the largest U.S. parking management operators with a meaningful hospitality valet division serving hotels alongside commercial real-estate clients. Directly comparable on valet and garage management services, scale of operations, and target market.
• AmeriPark: AmeriPark is a U.S. parking-management and valet services firm operating across airports, hotels, and commercial properties. Directly comparable service offering and customer overlap in the hospitality vertical.
• ProPark Mobility: ProPark is a U.S. valet and parking management company serving hotels, commercial properties, and event venues. Directly comparable on valet and self-park management service offerings.
• Ace Parking: Ace Parking is a West Coast-focused valet and parking-management operator with significant hospitality exposure serving hotels and major venues. Comparable customer base and service offering to PMSI.
• Towne Park: Towne Park is the closest direct competitor — a hospitality-focused valet, parking, and door-person services firm serving hotels and resorts across the U.S. Overlapping product (valet + door + bell), overlapping enterprise hotel customer base (Marriott, Hyatt, IHG), and identical business model make it the most comparable peer.
• Platinum Parking: Platinum Parking is a U.S. hospitality-focused valet and parking management firm serving hotels, mixed-use developments, and event venues — closely mirroring PMSI's hotel-centric service delivery model.

Emerging players

• SpotHero: SpotHero is a digital parking marketplace that partners with hotels to enable pre-booked self-park and contactless entry. It represents the technology-driven alternative to traditional valet — adjacent to PMSI's offering but competing for the same hotel parking-revenue dollars.

Market position

Strengths5 records

Weaknesses6 records

Competitive moat5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@PMSI-nj3vd

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Parking Management Services