One Call

What One Call does

One Call is a Jacksonville, Florida-based technology-enabled care management platform founded in 1985 that serves the U.S. workers' compensation industry. The company coordinates nine ancillary care service categories for injured workers — Dental, Diagnostics, Durable Medical Equipment, Home Health & Complex Care, Language Services, Physical Medicine, Prosthetics & Orthotics, and Transportation — alongside its proprietary OneSight Analytics module. Its customer base spans five stakeholder types: employers (including self-insured employers), payers (insurers, third-party administrators, claims payers), physicians, provider networks, and injured workers themselves, with relationships driven by an enterprise B2B field-sales motion, a customer portal, and the MyEasyReferral referral network.

Underlying the service offering is a connected platform that integrates care coordination, clinical workflows, data exchange, and payment processing. With the April 2026 acquisition of Data Dimensions — an EDI clearinghouse and workflow automation provider previously held by Thompson Street Capital Partners — One Call extended its infrastructure to include real-time digital data exchange and end-to-end connectivity across the claims lifecycle. Bryan Doyle, Data Dimensions' former CEO, transitioned to Chief Business Officer of the combined organization, which now spans healthcare, insurance, and government markets in addition to its core workers' compensation franchise.

Revenue is generated through enterprise B2B contracts on a quote-based, recurring care-management model, with specific pricing not publicly disclosed. The company employs between 1,001 and 5,000 people, operates from a single U.S. headquarters, and distributes its services through direct enterprise sales, web-based portal access, and the MyEasyReferral referral acquisition channel.

Name

One Call

Legal name

One Call

Website

https://onecallmedical.com

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

One Call is a Jacksonville, Florida-based technology-enabled care management platform coordinating ancillary services — diagnostics, physical medicine, transportation, dental, DME, language, and home health — for the U.S. workers' compensation industry, serving employers, payers, physicians, and provider networks.

Ownership category

akta.pro rank

Product category

Workers' Compensation Care Management

NAICS

Telephone Call Centers (56142), Offices of Physical, Occupational and Speech Therapists, and Audiologists (621340)

SIC

Services-Health Services (8000), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

Omnichannel Patient Communications & Contact Center (Voice/SMS/Email/Chat) (HLACAEAC)

akta.pro secondary industry

Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH)

Keywords

• Workers compensation care
• Ancillary care services
• Care coordination platform
• Medical diagnostics services
• Physical therapy services

Headquarters

HQ city

Jacksonville

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Care Management Services: One Call generates revenue by providing technology-enabled care management services to the workers' compensation industry, coordinating ancillary care services including dental, diagnostics, physical medicine, transportation, language services, and durable medical equipment for injured workers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

One Call is a technology-enabled care management platform for the workers' compensation industry, coordinating ancillary care services such as dental, diagnostics, durable medical equipment, home health and complex care, language services, physical medicine, prosthetics and orthotics, and transportation for injured workers. The company unifies these service solutions with data, analytics, and automation capabilities, and following its April 2026 acquisition of Data Dimensions it also integrates EDI clearinghouse, digitization, and payment capabilities.

Product overview

One Call is a technology-enabled care management platform for the workers' compensation industry, operating as a single unified platform that unifies ancillary care services. The platform integrates nine core service solutions (Dental, Diagnostics, Durable Medical Equipment, Home Health & Complex Care, Language Services, Physical Medicine, Prosthetics & Orthotics, and Transportation) alongside OneSight™ Analytics for data and analytics capabilities. Following the April 2026 acquisition of Data Dimensions, the platform now also incorporates clearinghouse, EDI, digitization, and workflow automation capabilities, enabling end-to-end integration of care coordination, clinical workflows, data exchange, and payments across the workers' compensation ecosystem.

Differentiator

Problem solved

Functional benefit

Brands

• OneSight™ Analytics: Analytics solution offering data-driven insights for the workers' compensation industry.

Products and services

• Dental

Quantifiable outcome

• Replaces disconnected workflows and manual processes with real-time digital data exchange
• +1 more outcomes

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Data DimensionscoreStrategic or Co-development Partner · 3 March 2026One Call acquired Data Dimensions, an EDI clearinghouse and technology services provider for healthcare, insurance, and government markets. Data Dimensions, founded in 1982 and previously a portfolio company of Thompson Street Capital Partners, brings clearinghouse, digitization, and workflow capabilities that integrate with One Call's platform. Upon closing (completed April 2026), Data Dimensions' employees and leadership, including Bryan Doyle transitioning to Chief Business Officer, joined the combined organization.

Scale indicators1 record

Recent moves4 records

Expansion highlights4 records

Broad incumbents

• Sedgwick Claims Management Services: Large global claims management and managed care firm serving workers' comp, auto, disability, and liability lines. Overlaps with One Call in workers' comp care coordination but at much broader scale and scope.
• Optum Workers' Compensation and Auto No-Fault (formerly Coventry): Optum division providing workers' compensation care management, networks, and pharmacy services. A scaled incumbent competitor leveraging UnitedHealth's data and platform assets.

Direct peers

• MedRisk: Specialty managed care organization focused on physical therapy and diagnostic services for the workers' compensation industry. Directly comparable to One Call's Physical Medicine service line and competes in the same payer relationships.
• Genex Services: Workers' compensation medical management and care coordination provider, now part of Mitchell. Competes head-to-head with One Call in coordinating ancillary care for injured workers, including case management and provider networks.
• CorVel Corporation: Public, nationally recognized managed care company providing workers' compensation claims management, PPO networks, and ancillary care coordination. The closest direct competitor to One Call given overlapping service breadth and shared workers' comp focus.
• Mitchell International (Enlyte): Provider of workers' comp and auto claims management technology, networks, and medical management. Directly comparable to One Call across the integrated claims lifecycle, and the parent of Genex Services.
• Concentra (Select Medical): Occupational health and urgent care provider operating employer-focused clinics. Comparable in its workers' comp focus and employer relationships, though Concentra emphasizes in-clinic delivery while One Call orchestrates ancillary services.

Emerging players

• Bardavon Health Innovations: Workers' compensation-focused physical therapy network and care management provider. Comparable to One Call's Physical Medicine service line and a focused competitor in the PT/PT-adjacent ancillary space.
• Airrosti Remote Recovery: Outcomes-focused musculoskeletal and injury care provider with employer and payer partnerships. Partial overlap with One Call's physical medicine offerings and a potential competitive threat at the service-line level.

Regional players

• Helios (formerly Align Networks): Workers' compensation specialty care and provider network operator. Comparable business model in care coordination, with regional focus in select US markets where it competes directly with One Call's networks.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/onecallcm
• LinkedInlinkedin.com/company/one-callcm

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about One Call