What AccessAble does

AccessAble (legal entity: Disabled Enabled Limited) is a UK-based accessibility-information platform founded in 2000 by Dr. Gregory Burke as DisabledGo, rebranded to its present name, and headquartered in Stevenage with a registered office in Hitchin. The company's core product is a website and mobile application delivering Detailed Access Guides to thousands of venues across the UK and Ireland - including shops, pubs, restaurants, cinemas, theatres, railway stations, hotels, colleges, universities and hospitals. Each guide is built from in-person surveys collecting over 1,000 individual data points per venue, supplemented by photographs verified by trained surveyors, and surfaced to end users through 33 proprietary accessibility symbols and filterable search. A Virtual Access Guides sub-product adds 360-degree imagery for remote pre-visit exploration of routes to accessible toilets and Changing Places.

AccessAble operates a B2B partnership GTM in which retailers, banks, hotel chains, pub operators, tourism bodies and other organisations commission Detailed Access Guides for their estates; end-user access is free. Named enterprise customers include Tesco (2,600+ stores, 100% UK coverage), Marks and Spencer (600+ stores), Next (500+ stores), Nationwide Building Society (605 branches), IHG and Hilton (60 properties each across eight brands), Greene King (1,600+ sites), ODEON (120+ cinemas), National Trust, TUI and Skipton Building Society, with over 500 partners in total. A VisitEngland appointment in 2023 made AccessAble the official provider of tourism access guides for England, succeeding the predecessor AccessibilityGuides.org. The company also runs AccessAble Consultancy (accessableconsultancy.co.uk) for organisations seeking to improve accessibility, and the AccessAble Ignite Award grants and mentorship programme for disabled entrepreneurs.

The business is privately held, founder-influenced (Dr. Gregory Burke is Executive Chair after appointing Anna Nelson as CEO), operates on partnership-funded economics rather than disclosed external investment, and now employs more than 100 people. It serves an estimated 6 million disabled users annually and addresses a UK Purple Pound spending-power opportunity that source data places at more than GBP 440 billion.

Name

AccessAble

Legal name

Disabled Enabled Limited

Website

https://accessable.co.uk

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

101–250 employees

Short description

AccessAble provides independently surveyed Detailed Access Guides for thousands of UK and Ireland venues, serving 6 million disabled users annually and partnering with 500+ enterprise clients including Tesco, Nationwide, M&S, IHG and Greene King.

Ownership category

akta.pro rank

Product category

Accessibility Information Services

NAICS

Web Search Portals, Libraries, Archives, and Other Information Services (519), Museums, Historical Sites, and Similar Institutions (712), Historical Sites (712120), Nature Parks and Other Similar Institutions (712190), Museums (712110), Nature Parks and Other Similar Institutions (71219)

SIC

Services-Amusement & Recreation Services (7900), Services-Miscellaneous Amusement & Recreation (7990), Services-Facilities Support Management Services (8744)

akta.pro primary industry

Accessible & Special-Needs Itinerary Planning (THAKAOAH)

akta.pro secondary industries

Accessibility & Inclusion Services (ADA Access, Adaptive Programs, Multilingual Support) (THAAAGAJ), Accessible & Mobility-Friendly Rentals (THAGANAK), National Parks & Protected Area Visitor Services (Concessions, Guided Access) (THAAAAAH)

Keywords

• Accessibility information platform
• Disability access guides
• Venue accessibility surveys
• Accessibility consultancy services
• Disability inclusion data

Headquarters

HQ city

Stevenage

HQ country

United Kingdom

HQ region

Europe

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Partner-commissioned Access Guides: AccessAble's primary revenue comes from partners (businesses, organizations, government bodies) who commission Access Guides for their venues. Partners pay for the surveying and guide creation service. End users access the guides for free.
2. Consultancy Services: Working with organizations through AccessAble Consultancy to improve accessibility. Referenced as a separate website (accessableconsultancy.co.uk) for working with the organization.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

AccessAble produces Detailed Access Guides for venues across the UK and Ireland, with each guide covering more than 1,000 data points (parking, entrances, toilets, lighting, signage, staff training, etc.) gathered by trained in-person surveyors. Partners such as retailers, banks, hotel groups, and tourist attractions commission AccessAble to survey their venues and publish the resulting guides through the AccessAble website and mobile app. End users — disabled people, families and carers — access the guides free of charge.

Product overview

AccessAble is a single unified platform providing Detailed Access Guides to help disabled people find accessible venues across the UK and Ireland. The core offering consists of the AccessAble platform (website and app) that delivers venue accessibility information, supplemented by Virtual Access Guides that use 360-degree imagery for virtual venue exploration. The platform features 33 Accessibility Symbols that users can filter by, covering aspects such as level access, parking, accessible toilets, Changing Places facilities, and more.

Differentiator

Problem solved

Functional benefit

Brands

• AccessAble Ignite Award: An innovative grant and mentorship programme which aims to support a disabled entrepreneur to realise their business ambitions, offering a £25,000 monetary prize and 25 hours of mentorship.
• AccessAble Consultancy
• Virtual Access Guides

Products and services

• AccessAble Platform (Detailed Access Guides) Website and mobile app publishing Detailed Access Guides for thousands of UK and Ireland venues, each covering 1000+ data points collected by trained in-person surveyors. Used by partners to publish accessibility information and by disabled end users (around 6 million per year) to plan visits free of charge.
• Virtual Access Guides 360-degree imagery-based virtual accessibility tours of venues, providing remote, visual access alongside Detailed Access Guides. Designed for partners that want to give disabled visitors a virtual preview of a venue's access and layout.
• AccessAble Consultancy Consulting service offering disability and accessibility expertise to organisations — including training, policy guidance and bespoke accessibility projects — built on the team's 25 years of accessibility-survey experience.
• AccessAble Ignite Award An accreditation award recognising organisations and venues that demonstrate commitment to accessibility and inclusion, leveraging the AccessAble survey methodology and 33 Accessibility Symbols as the standards framework.

Quantifiable outcome

• Serves 6 million disabled people a year
• +5 more outcomes

Named customers14 records

Segments4 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

18 partnerships are on record, tiered core and minor.

• Nationwide Building SocietycoreStrategic or Co-development Partner · 1 April 2026First major UK banking provider to publish detailed access guides for all 605 branches by end of May 2026. Over 500 guides already live covering step-free entry, hearing loops, lowered counters, British Sign Language interpreters, and domestic abuse safe spaces.
• VisitEnglandcoreStrategic or Co-development Partner · 1 January 2023Following competitive tender process, VisitEngland appointed AccessAble as new service provider to create Detailed Access Guides for tourism venues in England, replacing the previous AccessibilityGuides.org tool which closed on 30 June 2024.
• TescocoreStrategic or Co-development PartnerWorking with AccessAble to produce access guides for 2600+ stores across the UK (100% of UK stores). Tesco also introduced Sunflower Lanyard scheme for hidden disabilities and 100 Changing Places toilets.
• Marks and SpencercoreStrategic or Co-development PartnerFirst food, clothing and home retailer to work with AccessAble to provide independently assessed accessibility information to all High Street stores. Over 600 M&S stores have published access guides.
• Virgin MoneycoreStrategic or Co-development PartnerFollowing Nationwide partnership, Virgin Money branches to publish detailed access guides by end of 2026.
• National TrustcoreStrategic or Co-development PartnerLargest conservation charity in Europe working with AccessAble to develop accessibility guides and improve visitor experience at National Trust places.
• TUIcoreStrategic or Co-development PartnerGround-breaking partnership for overseas hotels. AccessAble runs accessibility audits and creates detailed access guides for TUI's most popular hotels. TUI won Disability Smart Award 2024 for this work.
• IHG Hotels and ResortscoreStrategic or Co-development PartnerIHG has largest number of reviewed sites in UK and Ireland with 60 properties across eight brands. Extensive research conducted at each hotel covering parking, hearing loops, bathrooms, and lighting levels.
• OdeoncoreStrategic or Co-development PartnerODEON is the largest cinema exhibitor across UK & Ireland with over 120 cinemas and 950 screens. Working with AccessAble for accessibility guides.
• HiltoncoreStrategic or Co-development PartnerHilton partnered with AccessAble to provide accessibility guides for 60 properties across eight brands in UK and Ireland.
• NextcoreStrategic or Co-development PartnerNext operates more than 500 stores in UK and Eire, working with AccessAble to provide accessibility information.
• Skipton Building SocietycoreStrategic or Co-development PartnerWorking in partnership with AccessAble since 2018 to provide detailed accessibility information for every branch in the UK.
• Greene KingcoreStrategic or Co-development PartnerOne of UK's biggest pub retailers with more than 1,600 sites across England, Scotland and Wales. Partnership for accessibility guides.
• Kew Green HotelsminorStrategic or Co-development PartnerOne of UK's leading hotel management companies with 55 hotels in portfolio. Working with AccessAble for accessibility guides.
• Crystal Ski HolidaysminorStrategic or Co-development PartnerPartnership to create guides for ski holiday hotels so customers with access needs can check accommodation before booking.
• Tower BridgeminorStrategic or Co-development PartnerLondon's defining landmark and City's largest independent charity funder. Partnership for detailed access guides.
• National Trust HolidayscoreStrategic or Co-development PartnerOver 500 holiday cottages and 21 campsites across England, Wales and Northern Ireland with accessibility guides developed with AccessAble.
• Motability FoundationcoreGTM or Marketing PartnerMotability Foundation expanded endorsement of accessible EV charging assessment schemes to include AccessAble's scheme alongside BSI Assurance UK. Endorsed schemes allow chargepoint providers to verify their public chargepoints meet PAS 1899 accessibility standard.

Scale indicators9 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• TripAdvisor: Global travel review platform that has added accessibility filters and traveler-question features for disabled users. Comparable in serving the same travel/hospitality discovery use case, but as a broad incumbent rather than an accessibility specialist.
• Yelp (accessibility attributes): Yelp has added accessibility attributes (wheelchair accessible, accessible parking) to business listings. Comparable as a venue discovery platform with accessibility data, but as a broad local-search incumbent rather than an accessibility-focused specialist.
• Google Maps (accessibility features): Google Maps increasingly surfaces accessibility attributes (wheelchair-accessible entrances, accessible seating, etc.) on its venue listings. Comparable as a discovery layer for accessible venues, with vastly greater distribution and lower depth of accessibility data than AccessAble's specialised surveys.

Emerging players

• Wheelmap.org: Open-source, crowdsourced map of wheelchair-accessible places operated by Sozialhelden, a German nonprofit. Comparable as a venue-level accessibility information platform, but distinguished by its open-data model and lower data depth per venue compared with AccessAble's 1,000+ data point surveys.
• Disability Horizons: UK-based online magazine and community for disabled people covering travel, lifestyle and accessibility. Comparable in serving UK disabled consumers with accessibility-relevant content, though it operates primarily as a media outlet rather than a venue data platform.
• Mobility Mojo: Hotel accessibility scoring and certification platform focused on the hospitality industry. Comparable in providing verified accessibility data to hotel partners and disabled guests, with a narrower hospitality-only focus versus AccessAble's cross-vertical coverage.

Direct peers

• AccessNow: App-based platform providing accessibility ratings for places worldwide, founded by a Canadian wheelchair user. Directly comparable in mission and target user (disabled individuals searching for accessible venues), with a global footprint that contrasts with AccessAble's UK/Ireland focus.
• Jaccede: French social enterprise that crowdsources accessibility information for public venues across Europe. Comparable as a specialist accessibility data platform serving disabled end users and B2B partners, operating with a lighter crowdsourced model versus AccessAble's professional surveyor approach.
• Euan's Guide: UK-based disability access review platform where users and venues contribute reviews of accessibility. Directly comparable as a UK-focused, mission-driven accessibility information service targeting disabled consumers and venue partners, though it relies on user-generated reviews rather than AccessAble's surveyor-verified methodology.

Regional players

• VisitAble (formerly Mapability): Australian accessibility information platform providing detailed access guides for venues across Australia. Comparable in mission and detailed-venue data model, but operates in a different geography and does not compete with AccessAble in the UK and Ireland.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• Xx.com/AccessAbleUK
• YouTubeyoutube.com/accessableuk
• Facebookfacebook.com/AccessAbleUK
• LinkedInlinkedin.com/company/accessableuk
• Instagraminstagram.com/accessableuk

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AccessAble