Syrian Arab Airlines

What Syrian Arab Airlines does

Syrian Arab Airlines (operating as Syrian Air) is Syria's state-owned national carrier, founded in 1946 and headquartered at Damascus International Airport (DAM). The airline provides scheduled passenger air transportation across Economy and Business classes, air cargo services, and ancillary passenger services including baggage handling, lost-baggage support, and complaint resolution. Its primary customer segments are individual travelers requiring regional and international connectivity to and from Syria, and cargo shippers needing air freight capacity for import/export operations. The airline positions itself as "Syria's gateway to the world," with a Middle East regional market scope.

The company distributes its services through a direct-to-consumer model spanning an official website (syrian-airlines.net) with online flight booking, dedicated native mobile applications for iOS and Android distributed via QR code and app stores, a domestic phone reservation line (011-168), four international WhatsApp contact lines, and email-based customer care. Its technology stack centers on a web-based booking engine that supports one-way and round-trip searches with passenger and class selection, integrated with a mobile companion app offering exclusive deal notifications. The company maintains self-serve distribution without disclosed third-party reseller partnerships.

Syrian Arab Airlines generates revenue through three transaction-fee-based streams: passenger ticket sales on Economy and Business class flights, air cargo freight services supporting Syria's international trade connectivity, and ancillary services including baggage handling. The fleet is described as "modern" with internationally certified professionals, though no specific fleet size, route count, load factor, or revenue figures are publicly disclosed. The airline is privately held (no public listing), has no disclosed parent company, no subsidiaries, no M&A history, no funding rounds, and no named partnerships or alliances in the available data.

Name

Syrian Arab Airlines

Legal name

Syrian Arab Airlines

Website

https://syriaair.com

Company type

Private

Founded year

1946

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Syrian Arab Airlines is Syria's state-owned national carrier, founded in 1946, providing scheduled passenger flights, air cargo, and ancillary travel services from its Damascus hub to regional Middle East destinations via direct website, mobile app, phone, and WhatsApp channels.

Ownership category

akta.pro rank

Product category

Passenger Airlines

NAICS

Scheduled Passenger Air Transportation (481111), Scheduled Freight Air Transportation (481112)

SIC

Air Transportation, Scheduled (4512)

akta.pro primary industry

Full-Service Airlines (Passenger + Belly Cargo Integrated) (THABAAAF)

akta.pro secondary industry

Scheduled Air Cargo Airlines (All-Cargo Carriers) (THABAEAA)

Keywords

• Passenger air transportation
• Air cargo services
• Airline booking platform
• Scheduled flight operations
• National carrier services

Headquarters

HQ city

Damascus

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Operations, Personnel, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Passenger Ticket Sales: Core revenue stream from commercial passenger flights. Customers book Economy or Business class travel on routes connecting Syria to regional and international destinations.
2. Air Cargo Services: Freight and cargo transportation services supporting Syria's international trade connectivity.
3. Ancillary Services: Additional services including baggage handling, lost baggage services, and complaint resolution.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels4 records

Core offering

Syrian Arab Airlines (Syrian Air) operates scheduled passenger and air cargo flights connecting Damascus (DAM) to regional and international destinations. The airline offers Economy and Business class travel, supports one-way and round-trip bookings through its online platform and mobile app, and provides ancillary passenger services such as baggage handling, lost baggage recovery, and customer complaint resolution. As Syria's national carrier since 1946, it also facilitates air freight for Syrian import/export trade.

Product overview

Syrian Arab Airlines operates a unified flight booking platform complemented by a mobile application. The core offering consists of an online booking system supporting one-way and round-trip flights from Damascus (DAM) hub with Economy and Business class options. The mobile app extends these capabilities to travelers for managing all travel steps from a single screen, including real-time deal notifications. Additional passenger services include lost baggage handling, complaints processing, and customer support via phone, WhatsApp, and email.

Differentiator

Problem solved

Functional benefit

Products and services

• Scheduled Passenger Flights (Economy & Business Class) Scheduled commercial passenger air transportation connecting Damascus with regional and international destinations. Customers select one-way or round-trip itineraries in Economy or Business class. Targeted at individual travelers for leisure and business purposes.
• Air Cargo Services Air freight and cargo transportation services supporting import/export logistics to and from Syria. Targeted at businesses and entities requiring air cargo capacity for commercial shipments.
• Syrian Airlines Mobile Application Native iOS and Android mobile application enabling passengers to search flights, manage bookings, and receive exclusive deal notifications. Available via Apple App Store (id6757428903) and Google Play (com.syrianairlines.stbsoft). Targeted at individual travelers who prefer mobile self-service.
• Lost Baggage Service

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators1 record

Recent moves4 records

Expansion highlights2 records

Broad incumbents

• Saudia (Saudi Arabian Airlines): Saudi Arabia's larger national carrier with a substantially broader fleet and network, serving overlapping Middle East/regional passengers—a scaled-up analogue of the same flag-carrier model.
• Gulf Air: Bahrain's established national carrier offering scheduled regional and international services with cargo—comparable full-service flag-carrier model operating in the same Middle East competitive set.

Direct peers

• Iran Air: Iran's flag carrier providing scheduled passenger and cargo under heavy international sanctions—closest analog to Syrian Air's sanctions-constrained operating environment.
• Kuwait Airways: Gulf state's national carrier offering scheduled regional and international passenger service with cargo—comparable state-owned full-service airline of similar fleet size.
• Iraqi Airways: Iraq's flag carrier offering scheduled passenger and cargo from Baghdad in a similarly conflict-affected, security-constrained environment—analogous operational profile.
• EgyptAir: Egypt's national carrier running scheduled passenger and dedicated cargo operations across the Middle East, Africa, and beyond—comparable full-service network flag-carrier business model.
• Air Algérie: Algeria's state-owned national airline running scheduled passenger and cargo services—comparable state-controlled full-service flag carrier structure.
• Middle East Airlines (MEA): Lebanon's flag carrier operating scheduled passenger and cargo services from Beirut across the Middle East and internationally under similar regional constraints—directly comparable national carrier analog.
• Royal Jordanian: Jordan's national airline providing scheduled passenger and cargo services from Amman across regional and intercontinental routes—comparable state-linked full-service flag carrier model.
• Yemenia (Yemen Airways): Yemen's state-owned national carrier operating regional scheduled services in a heavily disrupted/conflict-affected context—direct peer along the same operating-profile axis.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks7 records

Key highlights6 records

Customer concentration

• Xx.com/airlines_syrian

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Syrian Arab Airlines