Hull City Council

What Hull City Council does

Hull City Council is the unitary local government authority for Kingston upon Hull in East Yorkshire, England, operating from its headquarters at The Guildhall on Alfred Gelder Street. The council provides statutory municipal services to approximately a quarter of a million residents, including waste collection and recycling, council housing and homelessness services, council tax administration, housing and council tax benefits, adult social care, planning and building control, business licensing, environmental health, transport and highways, and registrar services. It employs between 1,001 and 5,000 staff and operates through a multi-channel service network combining The Guildhall HQ, customer service centres at The Wilson Centre, Bransholme, and Orchard Park, community hubs across the city, a six-day telephone contact centre, and an extensive digital portfolio.

The council's core technology stack is a government digital services platform built around the hull.gov.uk corporate website and several dedicated portals: the myAccount secure customer portal for service enquiries, the myHousing App (iOS and Android) for council tenants, the Hull Data Observatory open-data platform managed by the in-house Insight Team, the Hull 4 Funding community funding portal, and a dedicated waste services web app. The platform covers themes including housing, council tax, benefits, planning, bins and recycling, and parks. The council is a registered data controller with the ICO (registration Z6005621) and is partially compliant with WCAG 2.1 AA accessibility standards.

The council's funding model is the standard UK local authority model: council tax levied on property valuation bands A-H, retained business rates, and central government grants including ringfenced funding streams such as the Levelling Up Fund. Service fees and charges apply across leisure, licensing, and registrar functions. Recent strategic priorities centre on the Albion Square city-centre regeneration partnership with Capital&Centric, regional economic positioning through the 2026 Tour of Britain hosting, and service remediation following a CQC 'requires improvement' rating on adult social care. The council is publicly owned and governed by elected councillors; it has no parent company, subsidiaries, or private ownership.

Name

Hull City Council

Legal name

Hull City Council

Website

https://hull.gov.uk

Company type

Private

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Hull City Council is the unitary local government authority for Kingston upon Hull, England, delivering statutory municipal services including housing, council tax, waste management, adult social care, planning, and benefits to the city's residents and businesses through digital and physical channels.

Ownership category

akta.pro rank

Product category

Local Government / Municipal Services

SIC

Operators Of Apartment Buildings (6513), Services-To Dwellings & Other Buildings (7340), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Housing & Neighborhood Services (Local Housing Programs) (BPAIACAJ), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Local government services
• Council housing management
• Waste collection services
• Council tax administration
• Public benefits services

Headquarters

HQ city

Kingston upon Hull

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Pricing tiers

Distribution channels5 records

Marketing channels8 records

Core offering

Hull City Council is the unitary local government authority for Kingston upon Hull, delivering statutory public services to residents and businesses. Its core offerings include council housing management and allocation, council tax collection and banding, waste collection and recycling, planning and development control, benefits administration (Housing Benefit, Council Tax Reduction), adult social care, environmental protection, licensing, and community wellbeing services. These are delivered through a digital portfolio (hull.gov.uk website, myHousing App, myAccount, Hull Data Observatory) and physical infrastructure (Guildhall HQ, customer service centres, community hubs, Hull Adventure leisure facility).

Product overview

Hull City Council operates a multi-platform digital service portfolio consisting of a central corporate website (hull.gov.uk), the myHousing App for council tenants, the Hull Data Observatory for public data access, the Hull 4 Funding portal for community funding, and dedicated portals for parks, council tax, and customer accounts. The council provides services across housing, benefits, waste management, planning, transportation, and community services through both digital and physical channels.

Differentiator

Problem solved

Functional benefit

Products and services

• myHousing App A mobile application for council housing tenants to access services including bidding on properties, booking repairs, making payments, providing feedback, tracking rent accounts, and receiving alerts. Available on iOS and Android platforms.
• Hull Data Observatory A data portal providing access to Hull City Council data including population, crime, health, housing, environment, and economic statistics. Offers advanced data tools, map libraries, and resident surveys.
• Hull 4 Funding A community funding portal providing access to thousands of funding opportunities for local not-for-profit organisations, including local, regional, national, and government funding sources.
• Hull.gov.uk Website The official corporate website providing access to all council services including bin collections, benefits, housing, council tax, planning applications, and more.
• myAccount A secure customer portal for raising and tracking council service enquiries, managing services, and accessing personal account information.
• Parks and Open Spaces Website A dedicated website for managing and accessing information about Hull's parks, open spaces, play areas, and nature reserves.
• Hull Adventure An adventure activity centre offering archery tag, go-karting, bubble football and other activities, expanding from Hull Karting.

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered minor and core.

• AlphaBiolabsminorOthers · 24 June 2026Warrington-based testing laboratory has secured a four-year contract to deliver court-approved drug, alcohol, and DNA testing services for Hull City Council. Services will support child safeguarding and Family Court proceedings across Hull and the East Riding of Yorkshire, operating from AlphaBiolabs' purpose-built DNA laboratory in Cheshire. AlphaBiolabs holds UKAS ISO 17025 accreditation.
• Hull and East Yorkshire Combined AuthoritycoreStrategic or Co-development Partner · 16 June 2026Partnership to host the stage three start of the 2026 Tour of Britain men's cycling race on September 4, with the finish line in Beverley. The event is expected to attract visitors and support local businesses while showcasing the region internationally.
• British CyclingminorStrategic or Co-development Partner · 16 June 2026Partner in hosting the 2026 Tour of Britain stage three start in Hull, working alongside the Combined Authority and local councils.
• East Riding of Yorkshire CouncilcoreStrategic or Co-development Partner · 16 June 2026Joint hosting of the 2026 Tour of Britain stage three start with Hull City Council.
• Capital&CentriccoreStrategic or Co-development Partner · 19 May 2026Hull City Council has confirmed Capital&Centric as the preferred lead development partner for the Albion Square redevelopment project. The partnership aims to transform the vacant city centre site into a mixed-use neighbourhood featuring homes and independent businesses over an approximately four-year timeline. This is described as the 'final piece of the jigsaw' for the city and one of the most significant urban regeneration opportunities in England.

Recent moves5 records

Expansion highlights6 records

Direct peers

• Bristol City Council: Large English core-city unitary authority with similar service breadth and an active city-centre regeneration portfolio. Comparable as a digitally-mature local authority peer to Hull.
• Nottingham City Council: English metropolitan unitary authority delivering housing, social care, waste and planning. Closely matched urban operating environment to Hull, including shared financial-pressure dynamics.
• Leeds City Council: Yorkshire-based metropolitan unitary authority providing the full range of municipal services. Northern England peer with similar regeneration and city-centre redevelopment exposure to Hull.
• Leicester City Council: English unitary authority delivering the full suite of statutory local-authority services to a diverse urban population. Comparable operating model and service-line breadth to Hull.
• Manchester City Council: Large English metropolitan unitary authority delivering the same core local-authority functions (housing, council tax, waste, planning, social care, regeneration) to an urban resident base. Directly comparable statutory remit and service-line breadth to Hull.
• Birmingham City Council: Major English metropolitan unitary authority operating council housing, waste collection, planning, social care and regeneration under the same statutory framework as Hull. Closely comparable scale and service mix.
• Newcastle City Council: Northern English metropolitan unitary authority delivering statutory local-authority services to an urban population. Comparable operating model, funding structure and regeneration agenda to Hull.
• Bradford Council: Yorkshire & Humber metropolitan unitary authority with overlapping regeneration, housing and digital-service agenda. Useful peer for benchmarking Hull's digital transformation and deprivation-focused service delivery.
• Liverpool City Council: Port-city metropolitan unitary authority with a comparable mix of housing management, waste services, regeneration and tourism-led place-making. Closely comparable statutory footprint to Hull.
• Sheffield City Council: Yorkshire & Humber metropolitan unitary authority operating housing, waste, social care and planning services with comparable workforce scale and digital-service portfolio to Hull.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/Hullccnews
• YouTubeyoutube.com/user/hullcitycouncil
• Facebookfacebook.com/HullCityCouncil
• LinkedInuk.linkedin.com/company/hull-city-council
• Instagraminstagram.com/hullcitycouncil
• TikToktiktok.com/@hullcitycouncil

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hull City Council