QuestMark

What QuestMark does

QuestMark is the commercial flooring division of privately held CentiMark Corporation, providing installed floor systems, repairs, resurfacing, and maintenance services for retail, industrial, commercial, government, and education customers across North America. The company operates a self-performed delivery model through 18 local flooring offices and 560 trained crew members, with a dedicated National Accounts program that coordinates multi-site rollouts for enterprise customers such as American Eagle Outfitters, ACE Hardware, Busch's Fresh Food Market, Arkema (Bostik), the U.S. Coast Guard, and ArcBest Corporation.

The product surface is anchored by the proprietary DiamondQuest Polished Concrete system — a multi-step grinding, honing, and polishing process using industrial diamond tooling (up to 800 grit finishing with 1500 grit burnish) combined with penetrating concrete densifiers and surface protectants. QuestMark complements this with urethane flooring, epoxy and polyaspartic coatings, resurfacers, decorative broadcast systems, ESD flooring, and Neoguard traffic deck coatings for parking structures. A secondary product line of DIY chemicals, patches, sealers, and kits is sold direct-to-customer through an e-commerce shop. Single-source warranty tiers extending to 20 years (DiamondQuest Diamond tier) tie installed floors to proprietary consumables and scheduled inspections, generating a recurring maintenance and inspection revenue stream.

QuestMark is monetized primarily through project-based professional services contracts awarded via direct field sales, supported by inside sales (800-743-8890) and an e-commerce channel for DIY products. Pricing is quote-based for installation work (costs vary by scope, materials, and facility requirements) and unit-based for DIY chemicals. The company is privately held under founder Edward B. Dunlap and family ownership of CentiMark Corporation, carries a Dun & Bradstreet 5A-1 financial rating, and is not backed by venture capital or private equity. Over 50 years of operating history through CentiMark, more than 15,000 completed flooring jobs over the past decade, and three American Society of Concrete Contractors safety awards in 2019 underscore a mature, financially stable, owner-operated services business rather than a venture-stage growth company.

Name

QuestMark

Legal name

CentiMark Corporation

Website

https://questmarkflooring.com

Company type

Private

Founded year

1968

Operating status

Operating

Headcount range

501–1,000 employees

Short description

QuestMark is the commercial flooring division of privately held CentiMark Corporation, providing installed floor systems, repairs, resurfacing, and maintenance across North America. It serves enterprise retail, industrial, government, and education customers through 18 local offices, 560 self-performed crews, and a proprietary DiamondQuest polished concrete system.

Ownership category

akta.pro rank

Product category

Commercial Flooring Services

NAICS

Flooring Contractors (23833), Other Building Material Dealers (444180)

akta.pro primary industry

Natural Stone Floor Repair, Polishing & Sealing (Marble/Travertine/Granite) (HSAGAFAG)

akta.pro secondary industry

Tile & Stone Specialty Retail (CRAIAGAA)

Keywords

• Commercial flooring services
• Polished concrete systems
• Industrial floor coatings
• Floor repair and maintenance
• Traffic deck coatings

Headquarters

HQ city

Canonsburg

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Commercial Flooring Installation Services: QuestMark provides completely installed floor systems through self-performed installations by their 560 crew members. Services include polished concrete, urethane flooring, coatings, resurfacers, decorative broadcast, repairs, and maintenance for commercial and industrial facilities.
2. DIY Flooring Products: Online shop selling floor patch and repair products, floor care and maintenance products, floor coatings and kits, and tools and accessories. Products include epoxy patches, cleaners, densifiers, primers, urethanes, and complete garage floor coating kits.
3. Traffic Solutions: Parking lot, parking deck, sidewalk and exterior concrete surface solutions including Neoguard Traffic Deck Coating system with penetrating sealers, metal coping, expansion joints and drains.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels6 records

Core offering

QuestMark provides commercial and industrial flooring solutions, including the proprietary DiamondQuest polished concrete system, urethane flooring, epoxy/polyaspartic coatings, resurfacers, decorative broadcast systems, ESD flooring, traffic deck coatings, and floor safety solutions. It also sells DIY flooring products through its online shop and delivers professional services such as inspections, resurfacing, repairs, maintenance, installation, CSD disinfecting, and VCT/terrazzo care, serving enterprise customers across retail, industrial, manufacturing, education, and government markets in North America.

Product overview

QuestMark is a commercial flooring company offering both professional installation services and DIY flooring products. The company provides completely installed floor systems through its nationwide network of 18 local offices, along with a comprehensive line of do-it-yourself flooring products for maintenance staff use. The core product lines include DiamondQuest Polished Concrete (a proprietary polished concrete system using industrial diamond tooling), Urethane Flooring, Floor Coatings (epoxies, polyaspartics, novolac systems), Resurfacers, Decorative Broadcast, Traffic Solutions (Neoguard deck coatings), ESD Flooring, and Floor Safety solutions. The DIY product portfolio encompasses epoxy patch and repair products (8120, 8120SL, 2123, 2128), epoxy coatings (1015, 1144, 3095, 3707OP), novolac coatings (8253, 8256, 8257, 8259), urethane topcoats (1320, 1321, 1322, 1359), polyaspartic coatings (3449), acrylic sealers (8400), joint/crack repair products (5818, 5829, 5831), and maintenance products. Professional services include inspections, resurfacing, rejuvenation, repairs, maintenance, CSD services, in-house training, installation, VCT/terrazzo care, painting, and a National Accounts program. The company operates as a division of CentiMark Corporation since 1968.

Differentiator

Problem solved

Functional benefit

Brands

• DiamondQuest: Polished concrete floor system using diamond tooling and industrial fine diamond tooling for honing and polishing concrete surfaces.

Products and services

• DiamondQuest Polished Concrete Polished concrete floor system using multi-step industrial diamond tooling (up to 800 grit honing, 1500 grit burnish) with liquid densifier chemistry to deliver Flat, Satin, Semi-Polished, or Highly Polished gloss levels for commercial and industrial facilities.
• Urethane Flooring Commercial urethane floor coating system providing chemical resistance, abrasion resistance, and UV stability in high-gloss and semi-gloss finishes for commercial and industrial environments.
• Floor Coatings Commercial floor coating systems including epoxies, polyaspartics, and specialty coatings for concrete protection, chemical resistance, and aesthetic enhancement in commercial facilities.
• Resurfacers Cementitious overlayment products that resurface damaged or worn concrete floors, providing a new level surface for subsequent coating or polishing applications.
• Decorative Broadcast Decorative broadcast flooring systems that incorporate colored aggregates or flakes into coatings for enhanced aesthetics and slip resistance in commercial environments.
• Traffic Solutions Traffic deck coating systems including Neoguard for parking lots, decks, sidewalks, and exterior concrete surfaces, providing UV, water, and chemical damage protection with penetrating sealers, metal coping, expansion joints, and drains.
• Floor Safety Solutions Floor safety solutions including slip-resistant treatments, line striping, and areas of demarcation that minimize accident potential within commercial facilities.
• ESD (Electrostatic Discharge) Flooring Electrostatic discharge flooring solutions designed for environments where static electricity control is critical, such as electronics manufacturing and cleanroom facilities.
• Inspections and Evaluations Professional inspection and evaluation services for commercial floors to assess condition and recommend repair, resurfacing, or replacement solutions.
• Commercial Floor Installation Professional installation services for new commercial flooring systems, delivered through self-performed work by 560 trained QuestMark crew members dispatched from 18 local offices.
• Commercial Floor Resurfacing Service Professional floor resurfacing service that restores damaged or worn concrete floors using cementitious overlayment products and overlays.
• Commercial Floor Rejuvenation Services Floor rejuvenation services that restore and enhance the appearance and performance of existing commercial floors.
• Commercial Floor Repairs Professional repair services for cracked, spalled, or damaged concrete floors in commercial and industrial facilities.
• Commercial Floor Maintenance Ongoing maintenance services to preserve floor appearance and extend floor life, including scrub and burnish services under Diamond-tier warranties.
• Clean, Sanitize, Disinfect (CSD) Services Professional cleaning, sanitizing, and disinfecting services for commercial facilities, supporting hygiene and safety requirements.
• In-House Training Training services for customer maintenance personnel on proper floor care and maintenance procedures, included as part of warranty program onboarding.
• VCT and Terrazzo Strip and Wax Vinyl composition tile (VCT) and terrazzo floor maintenance services including stripping and waxing for commercial facilities.
• Commercial Painting Commercial painting services for facilities including line striping and safety markings tied to floor safety solutions.
• National Accounts Program Coordinated flooring services program for enterprise multi-location customers, providing standardized pricing, centralized account management, and consistent quality across facilities.
• DIY Flooring Products (online shop) Online shop selling floor patch and repair products, floor care and maintenance products, floor coatings and kits, and tools and accessories (including epoxy patches, cleaners, densifiers, primers, urethanes, and complete garage floor coating kits) for maintenance staff and individual purchasers.

Quantifiable outcome

• 15,000+ flooring jobs completed over past 10 years
• +4 more outcomes

Named customers10 records

Segments6 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• CentiMark CorporationcoreOthersQuestMark is a division of CentiMark Corporation, a commercial roofing and flooring company founded in 1968. CentiMark provides financial backing, corporate governance, and shared services including IT, HR, and safety programs.

Scale indicators7 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Flowcrete: Flowcrete (also RPM International) manufactures and installs resin flooring systems—epoxy, polyurethane, MMA—for commercial and industrial applications globally. Their combined manufacturer-installer model and end-market overlap make them a direct analogue to QuestMark's DiamondQuest installation business.
• Brand Industrial Services: Brand Services provides specialty industrial services including commercial flooring installation, specialty coatings, and infrastructure maintenance for industrial facilities. Their service-and-product model for industrial and commercial customers directly parallels QuestMark's self-performed installation approach.
• Stonhard: Stonhard, part of RPM International, manufactures and installs seamless resin floor, wall, and lining systems (epoxy, urethane, novolac) for industrial and commercial facilities. Like QuestMark, they combine proprietary flooring chemistries with self-performed installation crews serving manufacturing, retail, healthcare, and education accounts.
• Tarkett: Tarkett is a global flooring manufacturer offering resilient, wood, laminate, and specialty commercial flooring systems with installation through certified contractor networks. They serve many of the same commercial segments—retail, education, healthcare, hospitality—as QuestMark, making them comparable on the design and specification side of commercial projects.
• Forbo Flooring Systems: Forbo manufactures commercial flooring including vinyl, linoleum, carpet tile, and entrance systems for healthcare, education, office, and retail environments. Their commercial specification-led product portfolio overlaps with QuestMark's commercial customer base and project-driven specification work.

Emerging players

• Tennant: Tennant is primarily known for industrial cleaning equipment, but their Tennant Coatings business supplies commercial floor coating products—including polyurethanes and epoxies—that overlap with QuestMark's coatings product offerings. They are a smaller, niche direct-comparable in the floor coatings specification space.

Broad incumbents

• Sika AG: Sika is a global specialty chemicals company with a substantial flooring solutions business offering resin flooring, polished concrete systems, and concrete repair products. As a much larger diversified player, they compete with QuestMark in industrial and specification sales across many adjacent construction chemical categories.
• MAPEI Corporation: MAPEI manufactures installation products including floor coatings, epoxies, polyurethanes, and concrete restoration systems for commercial and industrial projects. Their commercial flooring systems portfolio overlaps with QuestMark's coating and repair product line, though MAPEI primarily sells through distribution rather than direct installation.
• Ardex Group: Ardex manufactures specialty building products including flooring underlayments, leveling compounds, coatings, and concrete restoration systems. Their product portfolio overlaps significantly with QuestMark's DIY and specification product lines, and their commercial project support parallels QuestMark's installation work.
• BASF Master Builders Solutions: BASF Master Builders Solutions offers concrete admixtures, floor coatings, and specialty construction chemicals including polished concrete systems. As part of a global chemicals giant, they compete with QuestMark on specification sales in industrial and commercial projects while serving many adjacent construction segments.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/QuestMarkFloors
• YouTubeyoutube.com/channel/UCMoQDHgzb-8MnTiRp4GeWGQ
• Facebookfacebook.com/QuestMarkFlooringSolutions
• LinkedInlinkedin.com/company/questmark-floors

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Subsidiaries2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about QuestMark