Burroughs Corporation

What Burroughs Corporation does

Burroughs Corporation (legal entity Burroughs, Inc.) is North America's largest independent — non-OEM-affiliated — full lifecycle service provider for payment and transaction automation, unattended self-service technology, robotic automation systems, and connected IoT devices. Founded in 1886 and headquartered in Farmington Hills, Michigan, the company manages 320,000+ devices across 550,000+ annual service calls, supported by a network of 450-500+ certified service technicians, 130+ forward-stocking parts locations, 400+ fleet vans, two repair depots (including a 25,000 sq. ft. refurbishment facility), and two 24/7/365 technical support centers covering the United States, Canada, and Puerto Rico. Its OEM-agnostic, multi-vendor model allows enterprises to consolidate service contracts across hundreds of equipment manufacturers under a single SLA.

The company delivers service through its proprietary Burroughs Digital Platform, a cloud-based integrated system that combines real-time remote monitoring and triage, predictive parts logistics, automated technician dispatch and route optimization, the eAccess EDI customer portal, ERP, CRM, and the Technology-Enabled Service Center of Excellence (TESCoE). Service offerings span maintenance, remote monitoring and triage, dispatch and help desk, parts logistics, depot repair and refurbishment (1,600+ modules monthly across 200+ part numbers), and program/project management for installations and decommissions. Complementary offerings include the TransacTec Device-as-a-Service (DaaS) subscription product and compliance-grade security (SOC 2 Type II, PCI, ADA).

Burroughs generates revenue primarily through multi-year managed service contracts tied to device count and SLA tier, supplemented by DaaS recurring revenue, device sourcing/sales, and project-based installation/decommission fees. It sells exclusively through direct enterprise field sales and inside sales/account management teams targeting financial institutions (banks and credit unions), retail and QSR chains, parking operators, cannabis dispensaries, crypto ATM operators, and robotic automation OEMs. Key named customers include Huntington Bank (40+ years), a top 10 North American bank, Baxter Credit Union, Hawaii National Bank, FlashParking, McDonald's franchisees, and a top 10 crypto ATM operator. In May 2025, Burroughs was acquired by Loomis, a global cash management and payments leader, and at year-end 2025 announced a CEO succession from Anson Martin to interim CEO Dan Fechalos effective January 1, 2026.

Name

Burroughs Corporation

Legal name

Burroughs, Inc.

Website

https://burroughs.com

Company type

Private

Founded year

1886

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Burroughs is North America's largest independent full lifecycle service provider for payment automation, self-service kiosks, robotic automation, and IoT devices, managing 320,000+ devices for banks, retailers, and technology OEMs under multi-year managed service contracts.

Ownership category

akta.pro rank

Headquarters

HQ city

Farmington Hills

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Supply Chain, Infrastructure, Marketing or Sales

Revenue model

1. Full Lifecycle Service Contracts: Burroughs generates revenue primarily through multi-year service contracts covering the full lifecycle of payment automation, self-service technology, robotic automation, and IoT devices. Contracts typically include maintenance, remote monitoring, dispatch, parts logistics, depot repair, refurbishment, and program/project management services. Revenue is recurring in nature, driven by the number of devices under management and service level agreements (SLAs).
2. Device Sourcing & Equipment Sales: Burroughs assists customers in sourcing new equipment (ATMs, ITMs, TCRs, smart safes, kiosks) through trusted supplier relationships, potentially including equipment sales or Device-as-a-Service (TransacTec DaaS) arrangements.
3. TransacTec Device as a Service (DaaS): Turnkey solution enabling customers to lease or subscribe to transaction technology devices, bundling hardware with full lifecycle service and support under a single recurring payment model.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Burroughs provides OEM-agnostic, full lifecycle service and support for payment and transaction automation devices (ATMs, smart safes, cash recyclers), unattended self-service technology (kiosks, vending), robotic automation systems, and connected IoT devices across North America. Services span installation, maintenance, remote monitoring, dispatch, parts logistics, depot repair, refurbishment, and decommissioning, delivered through 450+ technicians, 130+ forward-stocking locations, 2 repair depots, and 2 technical support centers. The proprietary Burroughs Digital Platform integrates real-time monitoring, technician dispatch, eAccess customer portal, and predictive parts planning to support multi-vendor fleet management.

Product overview

Burroughs is a full lifecycle service and support provider, not a product manufacturer. The company offers a unified platform-plus-services architecture centered on the Burroughs Digital Platform, which delivers cloud-based remote resolution, technician routing, and customer portal capabilities. The service portfolio comprises maintenance services, remote monitoring and triage, dispatch and tech support, parts logistics, depot repair and refurbishment, and program/project management—all organized around four technology categories: payment and transaction automation, robotic automation systems, unattended self-service technology, and connected IoT technology. Key supporting offerings include the eAccess customer portal, TESCoE (Technology-Enabled Service Center of Excellence), and TransacTec Device as a Service (DaaS). The company operates an OEM-agnostic, multi-vendor model across North America.

Differentiator

Problem solved

Functional benefit

Brands

• TransacTec™ Device as a Service (DaaS): Turnkey device as a service solution for transaction technology
• Burroughs Digital Platform
• Technology-Enabled Service Center of Excellence (TESCoE)

Products and services

• Burroughs Digital Platform A cloud-based digital platform that enables comprehensive, proactive, multi-vendor, multi-device lifecycle service and support. Features include remote resolution, automated technician assignment and routing, real-time training via TESCoE, and the eAccess customer portal for frictionless self-service.
• Maintenance Services Digital-first incident resolution delivered by 450 expert service technicians with an average of 5 years of experience and more than 8 certifications each. Includes guided service, prescriptive service, and augmented reality driven smart hands support for multi-vendor device fleets.
• Remote Monitoring and Triage Services Around-the-clock monitoring and resolution capabilities that maximize device uptime through proactive, predictive, and digital-first approach. Cloud-based EDI connections enable speed to dispatch resolution and reporting.
• Dispatch, Tech Support and Help Desk In-house help desk and outsourced support with 24/7 coverage from two U.S. locations. Provides OEM-specific level-2 and level-3 support with over 100 pieces of equipment in the in-house lab for real-time troubleshooting.
• Parts Logistics and Planning Predictive logistics enabling parts availability across 130+ forward-stocking locations and over 400 fleet vans. Big data and backend monitoring anticipate parts replacement needs and ensure field part availability.
• Depot Repair and Refurbishment Services Equipment repair and refurbishment restoring over 1,600 modules monthly across 200+ unique part numbers. Supports ATMs, ITMs, TCRs, smart safes, cash recyclers, self-service kiosks, POS terminals, coin dispensers, bill validators, currency counters, PCBs, and more.
• Program and Project Management Expertise for full-scale installations or decommissions including site surveys, rigging, staging, installation, bring-live, OS and software upgrades, network conversions, and communications equipment replacements.
• TransacTec Device as a Service (DaaS) Turnkey solution providing device access without upfront capital investment, enabling organizations to stay current with transaction technology while optimizing costs. Bundles hardware with full lifecycle service and support under a single recurring payment model.

Quantifiable outcome

• Reduced downtime vs. previous service vendor — downtime reduced after switching to Burroughs
• +5 more outcomes

Named customers16 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Pudu RoboticscoreStrategic or Co-development Partner · 8 January 2025Pudu Robotics partnered with Burroughs to strengthen customer service across North America. Burroughs leverages its network of 120+ forward stocking locations, 500 service technicians, repair depots, and technical support centers across the U.S. and Canada to provide faster, more responsive support for Pudu's robots. The partnership aims to deliver faster deployment and installation, increased equipment uptime, and broader operational coverage.
• Pudu RoboticscoreStrategic or Co-development Partner · 7 January 2025Burroughs, as North America's largest independent services provider for self-service technology and robotic automation, partnered with Pudu Robotics to enhance customer care through Burroughs' digital-first service model, leveraging 120+ forward stocking locations, 2 repair depots, 2 technical support centers, and 500 service technicians across U.S. and Canada.
• KirkpatrickPriceminorOthersIndependent third-party audit firm that conducted Burroughs' SOC 2 Type II audit, providing validation that Burroughs' information security practices meet AICPA standards.

Scale indicators13 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Payment Alliance International: PAI is a leading U.S. ATM management and services company providing independent ATM deployment, maintenance, and cash management services. It competes directly with Burroughs in ATM lifecycle services for financial institutions and retail ATM operators.
• Cennox: Cennox is an independent service provider specializing in ATM, banking equipment, and security device maintenance across North America and Europe. Like Burroughs, it offers OEM-agnostic, multi-vendor service with similar depot repair, refurbishment, and field service capabilities.
• NCR Atleos: NCR Atleos was spun off from NCR in 2023 to focus specifically on ATM and self-service technology services. As a major direct competitor to Burroughs in North America, it provides ATM-as-a-Service and full lifecycle support with comparable OEM-agnostic capabilities for financial institutions and retail.

Others

• Brink's: Brink's is a global leader in cash management, secure logistics, and ATM services. While broader than Burroughs, its ATM services and cash management overlap with Burroughs's payment automation services and align with the parent business model that Loomis operates in.
• GardaWorld: GardaWorld is a major cash management and security services provider with ATM services capabilities. While primarily known for cash-in-transit and security services, its cash management business overlaps with Burroughs's payment automation services and adjacent customer base.
• Loomis: Loomis is Burroughs's parent company following the 2025 acquisition and a global cash management leader. It provides comparable cash handling and ATM services in international markets where Burroughs does not yet operate, representing the strategic logic of the acquisition.

Broad incumbents

• Diebold Nixdorf: Diebold Nixdorf is a major ATM manufacturer with a comprehensive services arm that competes with Burroughs across payment automation services. While broader in scope and OEM-affiliated, its services portfolio overlaps significantly with Burroughs's offerings in financial institutions.
• Glory Global Solutions: Glory Global Solutions is a global leader in cash handling automation, including cash recyclers, sorters, and self-service technology. Its services and solutions overlap with Burroughs in payment automation and cash handling services for financial institutions and retail.
• Triton Systems: Triton is a U.S.-based ATM manufacturer and service provider with significant North American market presence. It competes with Burroughs in ATM hardware and lifecycle services for financial institutions, credit unions, and retail ATM operators.
• Hyosung TNS: Hyosung TNS is a leading ATM manufacturer with a growing North American services arm. As both an OEM and service provider, it competes with Burroughs across ATM manufacturing, deployment, and lifecycle service for financial institutions and retailers.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/burroughs_inc
• Facebookfacebook.com/burroughs-224862854233829
• LinkedInlinkedin.com/company/793039

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Burroughs Corporation