Community Council Of Greater Dallas

What Community Council Of Greater Dallas does

The Community Council of Greater Dallas (CCGD) is a 501(c)(3) nonprofit organization incorporated in 1943 and headquartered at 1341 W. Mockingbird Lane in Dallas, Texas. It operates as both a direct service provider and a hub-and-spoke convener of social services for individuals and families across North Texas, with programs targeting older adults (60+), working families in crisis, caregivers, cancer patients, and individuals facing food insecurity or poverty. Its core programs include the Dallas Area Agency on Aging (DAAA), the 24/7 2-1-1 Texas InfoLine serving eight North Texas counties, the Economic Mobility program (including JobPath workforce development and emergency rent/utility assistance), the Alzheimer's & Dementia Program, the Community Council Navigators (SNAP outreach across 56 counties), and the Cancer Care Support Program.

CCGD's digital infrastructure is limited: its website (ccadvance.org) is built on Wix, and online portals handle SNAP and emergency assistance applications. Service delivery is overwhelmingly human-delivered via the 2-1-1 phone helpline, in-person case management, 28+ congregate meal sites, home-delivered meals for homebound seniors, and a referral network spanning hundreds of partner agencies, hospitals, and oncology clinics. The 2-1-1 system, which CCGD pioneered in 1961, was the prototype for the national 2-1-1 call center model.

CCGD's revenue model is grant- and donation-funded rather than fee-based. Federal and state government grants (CSBG for Dallas County, SNAP Outreach and Application Assistance Grant from Texas HHSC, Texas DSHS Alzheimer's program support, and GILDS dementia funding via House Bill 1, Rider 31) constitute the primary revenue streams, supplemented by charitable donations under its 501(c)(3) status (EIN: 75-0800631). All services are free or low-cost to eligible participants, with eligibility typically tied to income thresholds such as 200% of the Federal Poverty Level (Cancer Care) or 125% FPL (JobPath). The organization is led by CEO Sharla Myers and CFO Jafferali Jamal, with a board-governed structure and 51-100 employees.

Name

Community Council Of Greater Dallas

Legal name

Community Council of Greater Dallas Inc.

Website

https://ccadvance.org

Company type

Private

Founded year

1943

Operating status

Operating

Headcount range

51–100 employees

Short description

Community Council of Greater Dallas is a 501(c)(3) nonprofit founded in 1943 that delivers social services — including aging support, 2-1-1 helpline, workforce development, SNAP outreach, and cancer care — to individuals and families across Dallas County and 56 North Texas counties, funded primarily by government grants and donations.

Ownership category

akta.pro rank

Product category

Community Social Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190), Civic and Social Organizations (8134)

SIC

Services-Social Services (8300)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

Keywords

• Social services nonprofit
• Aging community services
• Community resource referral
• Workforce development programs
• SNAP application assistance

Headquarters

HQ city

Dallas

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others

Revenue model

1. Government Grants: The organization receives federal and state funding including Community Services Block Grant (CSBG) for Dallas County to alleviate poverty, grants from Texas Health and Human Services Commission (HHSC) for SNAP Outreach, and the GILDS program (Grants to Increase Local Dementia Support) funded through House Bill 1, Rider 31.
2. Charitable Donations: The organization accepts charitable donations from individuals and organizations, designated as a 501(c)3 nonprofit (EIN: 75-0800631).

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Community Council of Greater Dallas is a 501(c)(3) nonprofit that delivers direct social services to residents of Dallas County and broader North Texas. It operates the Dallas Area Agency on Aging, a 24/7 2-1-1 helpline, Economic Mobility (including the JobPath workforce program), an Alzheimer's and Dementia Program, Community Council Navigators for SNAP outreach, and a Cancer Care Support Program. Services are funded by federal/state grants and charitable donations and provided free or at minimal cost to eligible participants.

Product overview

The Community Council of Greater Dallas provides a portfolio of social service programs designed to connect individuals and families to essential resources and support. The core offerings include: the Dallas Area Agency on Aging (DAAA) for older adult services; the 2-1-1 Helpline for 24/7 resource referral; the Economic Mobility program with emergency assistance and JobPath workforce development; the Alzheimer's Program for dementia support; Community Council Navigators for SNAP benefit assistance; and the Cancer Care Support Program for cancer patients. The organization operates as a hub-and-spoke model, serving as both a direct service provider and a convener of community partnerships, connecting clients to food security, housing, healthcare, employment, and caregiver support services.

Differentiator

Problem solved

Functional benefit

Brands

• Dallas Area Agency on Aging (DAAA): A program of the Community Council of Greater Dallas dedicated to helping older adults maintain independence and access essential support services, including nutrition services, wellness programs, caregiver support, benefits counseling, and aging resources throughout Dallas County.

Products and services

• Dallas Area Agency on Aging (DAAA) Aging services program for Dallas County residents aged 60 and older, providing nutrition services (congregate meals at 28+ sites and home-delivered meals), wellness programs (diabetes self-management, falls prevention), caregiver support, benefits counseling for Medicare/Medicaid/SNAP, and aging resources.
• 2-1-1 Helpline 24/7 information and referral helpline (dial 2-1-1) connecting individuals and families across 8 North Texas counties to community resources including food, housing, utility assistance, childcare, and emergency support.
• Economic Mobility Program Anti-poverty program providing emergency rent/utility assistance, workforce support, career coaching, and connections to long-term opportunities for working families and individuals facing financial crisis in Dallas County.
• Alzheimer's & Dementia Program Education, caregiver support, dementia resources, respite care guidance, and community connections for individuals and families impacted by Alzheimer's disease and related dementias.
• Community Council Navigators (SNAP Outreach) SNAP Outreach and Application Assistance program serving 56 counties across North Texas and the Texas Panhandle. Provides community outreach and one-on-one support to help individuals and families access SNAP benefits and nutrition resources.
• Cancer Care Support Program Support program for recently diagnosed cancer patients in Dallas County, providing transportation to treatment, nutrition support, care navigation, housing stability assistance, and connections to community resources during treatment and recovery.

Quantifiable outcome

• 5,000+ individuals served directly in 2025
• +4 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• 2-1-1 TexascoreStrategic or Co-development PartnerStatewide helpline partnership providing 24/7 resource and referral services throughout Texas. CCGD manages the Dallas Region/North Central Texas 2-1-1 InfoLine.
• Housing ForwardcoreStrategic or Co-development PartnerHousing-focused partner organization providing housing support and resources for individuals in the Economic Mobility program.
• Dallas Eviction Advocacy CenterminorStrategic or Co-development PartnerPartner organization providing eviction advocacy and support services integrated into the Economic Mobility program's referral network.
• St. Vincent de Paul PharmacyminorStrategic or Co-development PartnerPartner providing pharmacy services as part of the community resources network for Economic Mobility participants.
• Texas Department of State Health Services (DSHS)coreStrategic or Co-development PartnerState agency providing educational resources and materials for the Alzheimer's & Dementia Program, including healthcare provider resources and caregiver materials.
• Hospitals and Oncology ClinicscoreChannel Partner/ Reseller/ DistributorHealthcare providers referring newly diagnosed cancer patients to the Cancer Care Support Program for transportation, nutrition, and care navigation services.
• Community Health ProviderscoreChannel Partner/ Reseller/ DistributorVarious community health organizations referring patients to the Cancer Care Support Program and other CCGD services.
• 10 Subrecipients (SNAP Outreach)coreChannel Partner/ Reseller/ DistributorTrusted community organizations working alongside CCGD as subrecipients of the SNAP Outreach grant, providing local outreach and education across 56 counties.

Scale indicators8 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• 2-1-1 Texas (Statewide): 2-1-1 Texas is the statewide helpline network of which CCGD's North Central Texas InfoLine is a regional hub. Both organizations provide information and referral services to Texas residents, with CCGD managing the Dallas region and other providers covering other regions.
• United Way of Metropolitan Dallas: United Way of Metropolitan Dallas is a fellow Dallas-based nonprofit funding and convening a network of social service organizations. Both compete for corporate donations, run 211-adjacent referral services, and operate as community-wide funders and conveners of anti-poverty work.
• North Texas Food Bank: North Texas Food Bank is a major food security provider in the same North Texas region, distributing millions of meals annually. Both organizations participate in SNAP outreach, food distribution, and senior nutrition programs through overlapping partnerships and funding sources.
• Visiting Nurse Association of Texas (VNA): VNA Texas provides Meals on Wheels, hospice, and aging-in-place services in the Dallas area. Both organizations compete for senior nutrition contracts and aging services funding, with overlapping service lines including home-delivered meals and caregiver support.
• The Senior Source: The Senior Source is a Dallas-based nonprofit focused on aging services, benefits counseling, and elder advocacy. Both organizations compete for the same senior services funding (Older Americans Act, state aging grants) and serve overlapping clients in Dallas County.
• Catholic Charities of Dallas: Catholic Charities of Dallas provides a comparable portfolio of social services including emergency assistance, refugee services, aging services, and case management in the same North Texas geography. Both organizations compete for the same client base and government grants.

Broad incumbents

• National Council on Aging (NCOA): NCOA is the national umbrella organization for aging services, providing benefits access programs like BenefitsCheckUp that overlap with CCGD's Benefits Counseling program. Both pursue similar senior-focused funding and policy advocacy agendas at different scales.

Regional players

• Meals on Wheels of Tarrant County: Meals on Wheels of Tarrant County delivers senior nutrition services in the adjacent North Texas market. Both organizations provide home-delivered meals to older adults and share funding sources through Texas aging services grants, but operate in non-overlapping counties.

Others

• Dallas County Health and Human Services: Dallas County HHS is the local government agency that administers social services in CCGD's primary service area. CCGD operates the DAAA on behalf of and in coordination with county aging services infrastructure, making it both a partner and adjacent service provider.
• Texas Health and Human Services Commission (HHSC): HHSC is the Texas state agency that funds CCGD's SNAP Outreach and Navigator programs. While not a competitor, HHSC is the primary grantmaking counterpart whose funding decisions directly determine CCGD's program scale and viability.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/ccgddallas
• LinkedInlinkedin.com/company/community-council-of-greater-dallas

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds1 record

Investors1 record

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M&A

Investments

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Frequently asked questions about Community Council Of Greater Dallas