HS Financial Group

What HS Financial Group does

HS Financial Group, LLC is a privately held receivables management firm founded in 2000 and headquartered at 18013 Cleveland Parkway Dr, Suite 170, Cleveland, Ohio. The company is owned and managed by attorneys, operates with 51–100 employees, and is licensed to collect in all 50 states plus Puerto Rico under NMLS ID#1126763 and Nevada Collection Agency License CAD11225. It is a Service-Disabled Veteran-Owned Small Business, HUBZone-certified, RMAI-certified, and holds an A+ Better Business Bureau rating.

The company delivers three core service lines: account recovery / debt collection on a contingency basis, third-party inbound and outbound call center services, and debt portfolio purchasing from creditors (over 140 completed purchases of unsecured charged-off credit card, auto, consumer, business, and rent-to-own portfolios). Supporting infrastructure includes the PayWeb360 24/7 online payment portal, telephone and mail payment channels, multi-layer physical and electronic security (encryption in transit and at rest, 24/7 video surveillance, electronic key card access, disaster recovery planning), and integration with the LeapFile client portal for secure file exchange. No proprietary AI/ML capabilities, patents, or technology trademarks are disclosed.

Revenue is generated through three streams: contingency fees on successful debt recovery (transaction-fee model), service fees for call center outsourcing (professional services), and collection of purchased debt portfolios at a discount to face value (transaction-fee model). Go-to-market is sales-led direct B2B outreach to banks, financial institutions, consumer and auto lenders, and federal/state agencies, with a strong focus on leveraging SDVOSB/HUBZone status to capture federal set-aside contracts — including active pursuit of Department of Education NextGen Private Collection Agency procurement for defaulted student loan recovery. Customer segments span Government, Higher Education, Consumer, and Commercial accounts.

Name

HS Financial Group

Legal name

HS Financial Group, LLC

Website

https://hsfgroup.net

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

51–100 employees

Short description

HS Financial Group is a Cleveland-based, attorney-owned receivables management firm delivering debt collection, call center outsourcing, and debt portfolio purchasing to banks, lenders, government agencies, and educational institutions across all 50 states.

Ownership category

akta.pro rank

Product category

Debt Collection and Receivables Management Services

NAICS

Collection Agencies (56144)

SIC

Services-Consumer Credit Reporting, Collection Agencies (7320)

akta.pro primary industry

Collections, Delinquency Management & Bad Debt Recovery (EDALAJAG)

Keywords

• Debt collection services
• Receivables management
• Call center services
• Debt portfolio purchasing
• Commercial debt recovery

Headquarters

HQ city

Cleveland

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Account Recovery/Contingency Fees: HS Financial Group charges contingency fees for successful debt collection services. They recover receivables for clients on a performance basis, where fees are typically a percentage of amounts recovered.
2. Call Center Services: Provides outbound and inbound call center project services to clients. Revenue generated from service fees for handling business communication needs for clients.
3. Debt Buying/Purchasing: HS Financial Group purchases portfolios of unsecured, charged-off debt from creditors including banks, financial institutions, consumer and auto lenders. They have made over 140 debt purchases. Revenue is generated by collecting on purchased portfolios at a discount to face value.

Go-to-market motion3 records

Distribution channels6 records

Marketing channels5 records

Core offering

HS Financial Group provides professional and compliant debt collection and account recovery services for Higher Education, Government, Consumer, and Commercial accounts, operating a licensed call center that delivers inbound and outbound call projects for clients. The company also purchases portfolios of unsecured, charged-off debt from banks, financial institutions, and consumer and auto lenders, having completed over 140 such purchases, and accepts consumer payments through a 24/7 online portal, telephone, and mail channels.

Product overview

HS Financial Group provides a unified receivables management and debt collection platform. The core offering consists of Account Recovery/Debt Collection Services, Call Center Services, and Debt Buying Services. These are complemented by Consumer Resources (educational tools for financial wellness) and Payments (multi-channel payment acceptance including online, telephone, and mail options). The company specializes in Higher Education, Government, Consumer, and Commercial account recovery, and has purchased over 140 debt portfolios. Services are delivered through licensed operations in 48 states and Puerto Rico, supported by attorney ownership ensuring compliance standards.

Differentiator

Problem solved

Functional benefit

Products and services

• Account Recovery / Debt Collection Services Professional and compliant debt collection and account recovery services for Higher Education, Government, Consumer, and Commercial accounts, delivered under contingency-based mandates with continuous compliance training and methods rated A+ by the BBB.
• Call Center Services Outbound and inbound call center project services using trained staff and compliance-focused technology to handle business communication needs for clients, reducing client overhead by providing customer service, technology, and innovation capabilities.
• Debt Buying Services (Portfolio Purchasing) Direct purchase of portfolios of unsecured, charged-off debt from creditors such as banks, financial institutions, and consumer and auto lenders across credit cards, auto loans, consumer loans, business loans, and rent-to-own obligations, with over 140 portfolio purchases completed.
• Multi-Channel Payment Services Consumer payment acceptance through a 24/7 secure online payment portal (PayWeb360), telephone payments via account representatives Monday through Friday 8:00am-4:30pm EST, and mail-in check or money order payments, including a settlement offer form for negotiated resolutions.

Quantifiable outcome

• Over 140 debt purchases completed
• +1 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

One partnership is on record.

• Receivables Management Association International (RMAI)coreStrategic or Co-development PartnerLong-time member of the Receivables Management Association International, the debt buying industry's largest trade association. RMAI provides educational tools, industry standards, and certification programs for receivables management professionals.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Market position

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

Compliance9 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HS Financial Group