What Hobart Service does

Hobart Service is the leading nationwide installer, servicer, and OEM parts supplier for commercial food equipment in the United States, operating as a brand within ITW Food Equipment Group (a subsidiary of Fortune 200 Illinois Tool Works). The business is built on a 125-location physical service network staffed by 1,500+ factory-trained technicians operating from fully stocked trucks, supported by a 24/7/365 call center and a real-time networked parts inventory spanning 70+ branches, technician vehicles, and 125 local parts counters. Service revenue is generated through four streams: recurring subscription service plans (Hobart Care, Hobart Assurance, and Hobart Prosurance), time-and-materials transactional repairs, professional installation services, and direct OEM parts sales via the hobartparts.com e-commerce channel and physical parts counters.

The underlying technology platform centers on a real-time parts availability network covering 40,000+ SKUs and over $100 million of ITW Food Equipment Group inventory, delivering a 95% line item fill rate and same-day shipping for in-stock orders. Complementary technology includes a self-serve service request portal (myhobartservice.com), RFID-enabled weighing equipment, and software products such as FreshXpress for retail fresh-food management. Proprietary OEM parts engineered specifically for each Hobart equipment make, model, and generation underpin parts lock-in and equipment performance claims.

Commercially, Hobart Service targets four primary verticals — Hotels & Hospitality, Healthcare, Higher Education, and K-12 Schools — with named customers spanning Hilton Garden Inn, Sheraton, Ascension Health, Tahoe Forest Hospital, Hardeman County Board of Education, Arby's, Applebee's, government facilities (Cochise County Jail, Denton County Sheriffs), and non-profits (Pennswood Village). Go-to-market is enterprise field sales executed by the technician network itself, supplemented by inside sales via the 24/7 call center, online parts ordering for mid-market buyers, and physical parts counters. Founded in 1897 and headquartered in Troy, Ohio, the company maintains operational independence within ITW while benefiting from the parent's scale and balance sheet.

Name

Hobart Service

Legal name

Hobart Corporation

Website

https://hobartservice.com

Company type

Private

Founded year

1897

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Hobart Service is the leading nationwide U.S. installer, servicer, and OEM parts supplier for commercial food equipment, operating 125 locations and 1,500+ factory-trained technicians serving hospitality, healthcare, K-12, and higher education customers as a brand within ITW Food Equipment Group.

Ownership category

akta.pro rank

Product category

Commercial Food Equipment Service

NAICS

Commercial and Service Industry Machinery Manufacturing (33331), Food Product Machinery Manufacturing (333241), Commercial and Service Industry Machinery Manufacturing (3333)

SIC

Refrigeration & Service Industry Machinery (3580), Special Industry Machinery (No Metalworking Machinery) (3550), Misc Industrial & Commercial Machinery & Equipment (3590)

akta.pro primary industry

Refrigeration Installation & Replacement (Commercial) (HSAOAJAD)

akta.pro secondary industry

Commercial Refrigeration & HVAC (Foodservice) Wholesale (AFAIALAI)

Keywords

• Commercial kitchen service
• Food equipment repair
• OEM parts distribution
• Equipment service plans
• Kitchen installation services

Headquarters

HQ city

Troy

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Service Plans (Hobart Care, Hobart Assurance, Hobart Prosurance): Recurring revenue from service coverage plans offering various levels of protection including hot-side and cold-side equipment coverage, preventive maintenance inspections, and critical equipment coverage with guaranteed response times.
2. Service Repair (Time and Material): On-demand service repair billing based on time and materials for equipment maintenance and repairs not covered under service plans.
3. Installation Services: Commercial kitchen equipment installation services provided by factory-trained technicians.
4. OEM Parts Sales: Direct sales of genuine OEM replacement parts through online ordering and local parts counters. Parts inventory includes 40,000+ SKUs and $100 million-worth of ITW Food Equipment Group parts.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Hobart Service is the nationwide service and support arm for commercial food equipment, providing subscription-based service plans (Hobart Care, Hobart Assurance, Hobart Prosurance), on-demand time-and-materials repair, factory-trained equipment installation, and direct OEM parts sales. The company is the only nationwide installer and servicer of commercial food equipment in the U.S., operating 125 service locations supported by 1,500+ factory-trained technicians and a 40,000+ SKU parts inventory.

Product overview

Hobart Service is a commercial kitchen equipment and service provider offering a comprehensive portfolio of products and services. The product lineup includes commercial dishwashers (flight type, conveyor type, door-type, undercounter, glasswashers, pot/pan/utensil washers, and industrial washers), food prep equipment (mixers including Legacy+ countertop and floor models, pizza dough mixers, slicers, food processors, meat room equipment, and specialty products), and weighing & wrapping equipment (GT and HT series scales, wrapping systems, and FreshXpress software). The company also provides service plans including Hobart Care (comprehensive hot/cold side coverage), Hobart Assurance (preventive maintenance options), and Hobart Prosurance (critical equipment coverage with 4-hour response guarantee). Additional offerings include genuine OEM parts (40,000+ SKUs), installation services, and extended warranties. Hobart operates as part of the ITW Food Equipment Group and owns/represents brands including Centerline, Baxter, Berkel, Traulsen, Vulcan, and Wolf.

Differentiator

Problem solved

Functional benefit

Brands

• Hobart Care: Hot-side & cold-side equipment coverage service plan
• Hobart Assurance
• Hobart Prosurance

Products and services

• Hobart Care Subscription-based service plan covering hot-side and cold-side commercial kitchen equipment with comprehensive maintenance and parts coverage for enterprise customers.
• Hobart Assurance Subscription-based preventive maintenance service plan offering inspection options designed to avoid major downtime and unplanned equipment outages.
• Hobart Prosurance Premium subscription service plan for critical kitchen equipment, including a guaranteed 4-hour response time and flexible coverage options (full parts, labor only, or preventive maintenance).
• Service Repair (Time and Materials) 24/7 on-demand repair service for commercial kitchen equipment not under contract coverage, billed on a time-and-materials basis with dispatch through the 24/7 call center.
• Commercial Kitchen Installation Professional installation of commercial kitchen equipment delivered by Hobart Service factory-trained technicians across the U.S.
• Extended Warranty Extended warranty coverage for newly purchased commercial kitchen equipment beyond the standard manufacturer warranty period.
• OEM Parts Sales Direct sales of genuine Hobart OEM replacement parts through hobartparts.com and 125 local parts counters, covering 40,000+ SKUs and backed by same-day shipping on in-stock orders received by 8 p.m. Eastern Time.
• Water Treatment Solutions Water treatment products and service for commercial dishwashers, cooking equipment, and ice/beverage machines to prevent scale buildup and extend equipment life.
• Commercial Dishwasher Maintenance Kits Pre-packaged maintenance kits bundling essential spare parts and supplies for commercial dishwasher upkeep, including K-12 specific kits.

Quantifiable outcome

• 4-hour guaranteed response time with Prosurance coverage
• +3 more outcomes

Named customers12 records

Segments4 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• ITW Food Equipment GroupcoreOthersHobart Service is a brand within the ITW (Illinois Tool Works) Food Equipment Group, operating as part of a larger portfolio of foodservice equipment brands including Baxter, Berkel, Centerline, Gaylord Ventilation, IBEX, Traulsen, Vulcan, and Wolf.

Scale indicators8 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Middleby Corporation: Largest U.S. commercial food equipment manufacturer and Hobart's most direct competitor, with a broad portfolio (blenders, ovens, refrigeration) and its own national service network targeting the same foodservice, hospitality, and institutional customers.
• Ali Group: Italian-owned global competitor operating a federation of commercial kitchen equipment brands (Hoshizaki, Scotsman, Beverage-Air, etc.) with parallel installation, parts, and service operations serving Hobart's same end markets.
• Hoshizaki America: Major manufacturer of commercial ice machines, refrigeration, and dispensers with a strong U.S. service footprint, directly competing with Hobart's cold-side and Traulsen refrigeration service business.
• True Manufacturing: U.S.-based commercial refrigeration manufacturer with its own dealer and service network, overlapping with Hobart/ITW FEG on cold-side service contracts in foodservice and food retail.
• Rational AG: Global leader in commercial combi ovens and cooking systems, with a growing U.S. service operation that targets the same high-end hospitality, healthcare, and institutional kitchens Hobart serves.

Broad incumbents

• Electrolux Professional: Large global OEM of commercial cooking, dishwashing, and laundry equipment with installed-service operations in the Americas, competing for multi-site service contracts with Hobart's enterprise customers.
• Dover Corporation: Diversified industrial parent with food equipment and refrigeration brands (including legacy Manitowoc Foodservice/Welbilt interests), offering parallel service capability and competing for institutional kitchen service contracts.
• Carrier Commercial Refrigeration: Global commercial refrigeration and HVAC manufacturer and service provider, competing with Hobart's Traulsen and Gaylord lines for cold-side service and installation work in foodservice and food retail.

Others

• Cushman & Wakefield / ABM Industries: Facility services platforms that bundle maintenance, repair, and operational support for multi-site commercial customers, increasingly competing for non-OEM-specific kitchen and foodservice equipment service work.

Emerging players

• Server Products: U.S. specialty foodservice equipment manufacturer (condiment dispensers, holding equipment) that, while smaller, competes for service and parts relationships in the same commercial kitchen accounts Hobart targets.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xtwitter.com/hobartusa
• YouTubeyoutube.com/c/hobartfoodequipmentandservice
• Facebookfacebook.com/hobartfoodequipment
• LinkedInlinkedin.com/company/hobart
• Instagraminstagram.com/hobartfoodequipment

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Hobart Service