What Smartbill does

Smartbill is an Australian privately held company, founded in 2006 and headquartered in Sydney, that provides independent telecom expense management, bill validation, optimisation, and carrier benchmarking services primarily to enterprise and government clients in Australia (with New Zealand marketplace coverage). Its core technology is a proprietary carrier-grade re-rating engine that validates every line item of telecom bills line-by-line, duration-by-duration for voice and session-by-session for data against Carrier Services Agreements, supported by a benchmarking database of carrier products, pricing, and contracts. The company monetises through a mix of professional services engagements (validation, optimisation, benchmarking), subscription-based Telecom Expense Management (TEM) SaaS with ERP and HR integrations, and managed mobility services covering Unified Endpoint Management, logistics, Device-as-a-Service, and mobile buyback/recycling. Go-to-market is enterprise field sales with consultation-led engagement, multi-year contracts, and direct distribution via website enquiry, phone, and email; the firm holds ISO9001 and ISO27001 certifications, is GDPR-compliant, and operates with Australian-based data residency. The company is Australian owned and operated, has no disclosed external funding or parent company, and presents itself as an independent auditor and advisor not affiliated with carriers.

Name

Smartbill

Legal name

Smartbill Pty Ltd

Website

https://smartbill.com.au

Company type

Private

Founded year

2006

Operating status

Operating

Short description

Smartbill is an Australian, privately held telecom expense management firm founded in 2006, providing independent bill validation, optimisation, benchmarking, TEM SaaS, and managed mobility services to enterprise and government clients across Australia and New Zealand.

Ownership category

akta.pro rank

Product category

Telecom Expense Management

NAICS

Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (518)

akta.pro primary industry

End-User Device Management (UEM/MDM, Desktop/Laptop/Tablet) (BPAEAIAB)

akta.pro secondary industry

Endpoint & Mobile Asset Management (UEM/MDM Asset Controls) (BPAEAOAI)

Keywords

• Telecom expense management
• Bill validation services
• Telecom benchmarking
• Managed mobility services
• Telecom cost optimization

Headquarters

HQ city

Sydney

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Telecom Bill Validation Services: One-time and recurring professional services where Smartbill analyses telecom bills line-by-line to identify billing errors, discrepancies, and overcharges. Revenue is generated through consulting fees for the analysis engagement, with credits recovered from carriers representing value delivered to clients.
2. Telecom Optimisation Services: Ongoing consulting services to optimise telecom plans based on actual usage history, identify wastage, and recommend plan changes. Includes identifying credits/debits owed and ongoing cost reductions to future invoices.
3. Telecom Expense Management Platform (SaaS): Subscription-based SaaS platform providing ongoing visibility and control of telecom billing and expense management. Includes multi-carrier billing management, cost centre reporting, device management, and automated reconciliation.
4. Carrier Benchmarking Services: Consulting services to benchmark current telecom deals against other carriers in the market. Includes comparative insights, pricing analysis, and negotiation support for contract renewals or new carrier agreements.
5. Managed Mobility Services: Comprehensive mobile fleet management including device provisioning, Unified Endpoint Management (UEM), Device as a Service (DaaS), logistics, and mobile buyback/recycling services.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels5 records

Core offering

Smartbill provides independent telecom bill validation, optimisation, and benchmarking services for Australian enterprise and government clients, using a proprietary line-by-line re-rating engine that checks every billing item against contracted rates. The firm also operates a cloud-based Telecom Expense Management (TEM) SaaS platform and delivers Managed Mobility Services including Unified Endpoint Management, logistics, Device as a Service, and mobile buyback/recycling. All offerings are scoped around helping clients identify billing errors, remove telecom wastage, and maintain ongoing visibility over their communications spend.

Product overview

Smartbill offers a portfolio of telecom expense management services comprising three core analytical services (Validation, Optimisation, and Benchmarking) delivered through a proprietary line-by-line re-rating engine, plus a SaaS-based Telecom Expense Management Platform for ongoing visibility and administration. The offering extends to Managed Mobility Services covering UEM, Logistics, Device as a Service (DaaS), and Mobile Buyback & Recycling. All services are designed to help Australian enterprises and government clients reduce telecom costs, validate billing accuracy, and maintain optimised billing environments.

Differentiator

Problem solved

Functional benefit

Products and services

• Validation Service Bill validation service that checks every line item of communications bills against contracts, validating all usage and charges using a proprietary automated rate-checking engine to identify billing errors such as missing discounts, incorrect call rating, and provisioning errors. Targeted at enterprise and government clients with complex multi-carrier telecom environments.
• Bill Optimisation Service Best-practice optimisation service comparing actual usage and needs versus purchased services, recommending plan changes, identifying wastage, and providing cost benefit analysis on all savings opportunities. Targeted at enterprises seeking to align telecom plans with actual consumption patterns.
• Telecom Carrier Benchmarking Comparative analysis service using a benchmarking database to compare current telecom deals against latest offers from other carriers, enabling informed evaluation and negotiation of pricing offers. Targeted at enterprises preparing for contract renewals or carrier negotiations.
• Telecom Expense Management (TEM) Platform Cloud-based SaaS platform providing complete visibility of telecom billing environment, administrative tools, billing and expense management reporting, cost centre hierarchy, real-time data usage reporting, and integration with ERP and HR systems. Targeted at enterprise cost centre managers and finance teams.
• Unified Endpoint Management (UEM) Managed mobility service enabled by leading UEM and Mobile Threat Defence systems, providing control of device administration, mobile security policies and profiles. Targeted at organisations managing large mobile device fleets.
• Mobile Logistics and Provisioning Scalable mobile provisioning service handling device orders, staging with registration and security settings, kit and ship, repairs, replacements, pool stock management, and device recovery and returns. Targeted at enterprises requiring outsourced mobile device lifecycle handling.
• Device as a Service (DaaS) Zero-CAPEX mobile model providing one predictable monthly fee across the fleet, with always-supported and secure device fleet management. Targeted at enterprises seeking to convert mobile device CapEx into operating expense.
• Mobile Buyback and Recycling Monetisation service for retiring devices with buy-back programmes supporting ESG objectives, or government-level secure device destruction with parts recycling. Targeted at enterprises and government entities retiring mobile devices.
• End-to-End Enterprise Telecoms Management Complete enterprise lifecycle management including centralised platform management, standardised procurement, order management workflows, 24x7 help desk, device management via UEM enrollment, and consulting services for technology options. Targeted at enterprises seeking outsourced telecom operations.

Quantifiable outcome

• Enterprise businesses often overspend on telecom services by more than 30%
• +3 more outcomes

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Scale indicators5 records

Recent moves5 records

Expansion highlights4 records

Market position

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/smartbill-pty-ltd
• Xx.com/SmartBillAU

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Smartbill