What Shen Milsom & Wilke does

Shen Milsom & Wilke (SM&W) is a privately held, New York-headquartered design consultancy founded in 1986 by Fred Shen and Denis Milsom. The firm provides integrated professional consulting across five technical disciplines: acoustics, audiovisual/multimedia, information technology, physical security, and medical equipment planning, supplemented by a virtual reality design simulation service. SM&W positions itself as a single point of responsibility for clients requiring coordinated technology design on complex buildings, embedding itself early in architect-led design workflows. The firm employs over 230 staff across 13 offices on three continents (eight US cities, London, Beijing, Shanghai, Hong Kong, and Singapore), and holds MBE certification enabling access to diversity procurement channels.

Revenue is generated entirely through project-based professional services engagements, with quote-based pricing and no disclosed recurring or subscription contracts. The customer base is concentrated in enterprise and institutional clients across at least 11 verticals, including U.S. government (U.S. Embassy London, NYC Mayor's Office, San Bernardino Justice Center), cultural institutions (Smithsonian NMAAHC), healthcare (Memorial Sloan Kettering, Stanford, Inova Schar), corporate headquarters (GroupM, TikTok, BlackRock, KPMG, Deloitte University), mission-critical facilities (Huawei GTAC, NYPD Bomb Squad, NYC OEM), and hospitality (Encore Boston Harbor). Notable landmark projects include Petronas Towers in Kuala Lumpur and the Salesforce Transit Center.

The business is operated as a family-owned LLC with no parent company, no external institutional investors, and no public listing. Leadership transitioned in 2016 when founder Fred Shen passed away and Tom Shen was appointed President & CEO; the ownership structure is described as remaining with internal stakeholders. Marketing is primarily relationship-driven, supported by LinkedIn, Instagram, industry association participation (AIA, NSCA), and case-study content, with sales executed through enterprise field engagement led by Market Leaders, Discipline Leaders, and a Global Client Services Director.

Name

Shen Milsom & Wilke

Legal name

Shen Milsom Wilke, LLC

Website

https://smwllc.com

Company type

Private

Founded year

1986

Operating status

Operating

Headcount range

251–500 employees

Short description

Shen Milsom & Wilke is a New York-headquartered design consultancy founded in 1986 that delivers integrated acoustics, AV/multimedia, IT, physical security, and medical equipment planning services to enterprise, government, healthcare, and institutional clients across 13 global offices.

Ownership category

akta.pro rank

Product category

Building Technology Design Consulting

NAICS

Architectural, Engineering, and Related Services (5413), Professional, Scientific, and Technical Services (54), Other Scientific and Technical Consulting Services (541690)

SIC

Services-Engineering Services (8711), Services-Engineering, Accounting, Research, Management (8700)

akta.pro primary industry

Systems Engineering & Technical Program Management (BPAHAIAI)

akta.pro secondary industry

Industrial & Process Engineering Consulting (BPAHAIAF)

Keywords

• Acoustic consulting services
• Audiovisual system design
• It infrastructure consulting
• Physical security consulting
• Medical equipment planning

Headquarters

HQ city

New York

HQ country

United States

HQ region

North America

Offices13 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. Consulting Services: Professional consulting services for acoustics, audiovisual/multimedia, information technology, physical security, and medical equipment planning. Revenue is generated through project-based consulting engagements with clients including architects, developers, government entities, and corporations.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels5 records

Core offering

Shen Milsom & Wilke is a global consulting firm providing integrated design services across five disciplines: Acoustics, AV & Multimedia, Information Technology, Physical Security, and Medical Equipment Planning. The firm delivers coordinated building-technology design for architects, developers, corporations, governments, and institutions, acting as a single point of responsibility for multidisciplinary projects.

Product overview

Shen Milsom & Wilke (SM&W) is a global consulting firm offering five integrated disciplinary services: Acoustics, AV & Multimedia, Information Technology, Physical Security, and Medical Equipment Planning. These services are delivered as coordinated professional consulting offerings rather than standalone software products, providing a single point of responsibility for integrated building technology design. The firm also offers VR simulation as a supplementary service to enhance design visualization. Founded in 1986, the company operates 13 offices worldwide with over 230 staff members.

Differentiator

Problem solved

Functional benefit

Products and services

• Acoustics Consulting Architectural acoustics, noise and vibration control, environmental analyses, and performing arts acoustics consulting for studios, performance spaces, laboratories, corporate offices, and educational environments.
• AV & Multimedia Consulting Audiovisual and multimedia design solutions including networked multimedia, digital retrieval, distance learning, command centers, interactive digital signage, and user interface design for corporate, educational, and medical environments.
• Information Technology Consulting IT infrastructure design and systems services including converged technology systems, structured cabling, data center planning, wireless network design, unified communications, and carrier services coordination.
• Physical Security Consulting Physical security program development including risk assessments, vulnerability analysis, security surveys, master planning, policy development, system design, and construction administration services.
• Medical Equipment Planning Medical equipment planning services from department renovations to new medical center construction, including needs analysis, specification development, procurement, logistics, and installation management.

Named customers15 records

Segments11 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Scale indicators3 records

Recent moves16 records

Expansion highlights5 records

Direct peers

• Arup: Global engineering consultancy with deep acoustics, AV, IT, and security design practices serving the same enterprise, government, healthcare, and cultural clients. Most comparable to SM&W in offering multi-discipline building technology design under a single point of responsibility, but at significantly larger scale.
• Syska Hennessy Group: Multidiscipline MEP, technology, and security engineering consultancy providing acoustics, AV, IT, and security design for commercial, healthcare, government, and mission-critical facilities. Closest US-based direct competitor to SM&W's integrated technology design model.
• ME Engineers: Engineering consultancy specializing in audiovisual, acoustics, IT, and lighting design for performance venues, sports facilities, corporate, and cultural projects. Direct competitor to SM&W on AV/multimedia and acoustics engagements.
• Cerami & Associates: Acoustics, AV, IT, and security consulting firm serving healthcare, corporate, education, and government clients. Closest peer in headcount scale and discipline mix, often competing head-to-head with SM&W on the same project types.
• Acentech: Acoustics, AV/multimedia, IT, and security consulting practice serving higher education, healthcare, corporate, and government markets. Direct peer in integrated building technology design with comparable discipline breadth.
• Jaffe Holden: Acoustics, AV, and theatre/performance systems consultancy specializing in performing arts, cultural, education, and government venues. Direct competitor on SM&W's performing arts acoustics and AV design work.
• Affiliated Engineers (AEI): Engineering consultancy providing MEP, acoustics, AV, lighting, and technology design for science, healthcare, corporate, and cultural facilities. Direct peer to SM&W on integrated building technology projects.
• Henderson Engineers: Building systems engineering consultancy with strong practice in technology, security, and specialty systems design for retail, commercial, healthcare, and mission-critical clients. Comparable scale and integrated-delivery approach to SM&W.

Broad incumbents

• WSP: Global professional services firm offering acoustics, AV, security, and IT design as part of a broad engineering and advisory portfolio. Larger, publicly-traded incumbent that competes with SM&W on integrated building technology scopes within much larger programs.
• AECOM: Global infrastructure consulting firm with overlapping acoustics, AV, security, and technology design capabilities embedded within its buildings and places practice. Much larger competitor with the balance sheet to bond and staff enterprise-scale projects.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/shenmilsomwilke
• LinkedInlinkedin.com/company/shen-milsom-&-wilke
• Instagraminstagram.com/shenmilsomwilke
• Facebookfacebook.com/shen.milsom.wilke.llc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Shen Milsom & Wilke