City of Savannah

What City of Savannah does

The City of Savannah is a municipal government entity chartered in 1733 and operating under a council-manager form adopted in 1954, with a Mayor and eight Aldermen governing a jurisdiction of more than 150,000 residents across multiple neighborhoods including the Historic Downtown, West Savannah, and Eastside districts. Its service mandate spans water and sewer utilities, residential refuse collection, public safety, recreation programming, housing and human services, economic and small-business development, zoning and permitting, mobility and parking, and cultural-arts programming, delivered through both physical infrastructure (City Hall at 2 East Bay Street, the Otis S. Johnson Cultural Arts Center, a Residential Refuse Collection yard, a Recreation and Leisure Services office, and 17+ community centers) and a multi-platform digital ecosystem.

The city's core technology architecture is a platform-plus-modules stack built on CivicPlus for the savannahga.gov civic-engagement backbone (Notify Me alerts, agendas/minutes, open records), CitySourced for the SAV311 mobile 311 request workflow, CivicRec (rec1.com) for recreation registration, eTRAC for online permits and inspections, T2Hosted for parking citation payments, VIEBIT for SGTV on-demand government streaming, SmartSheet for workflow forms, and Google Translate for site localization. AMI smart water meters provide automated meter reading across the utility base. The architecture is modular and vendor-dependent rather than proprietary: differentiation comes from integration across departmental systems rather than from in-house software.

Revenue mechanics are municipal rather than commercial: property taxes form the primary recurring base, supplemented by usage-based water/sewer/sanitation billing, license and permit fees (business, alcohol, building, trade, special events, film), parking and mobility transaction fees, and recreation program fees. Pricing structures include a $3.85 convenience fee on most online utility payment methods (with eCHECK absorbing no fee to the resident), Low Income Seniors Discount Programs, and tiered unit-pricing for refuse overflow/yard-waste volumes. Customer segments range across individual residents, local and regional businesses, small/minority-owned enterprises (with LSBE certification pathways), and visitors/tourists. Distribution is omnichannel: 311 call center, mobile app, website, in-person service desks, community centers, SGTV, and social (Facebook, Instagram, X, Pinterest, YouTube).

Name

City of Savannah

Legal name

City of Savannah

Website

https://savannahga.gov

Company type

Private

Founded year

1733

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

The City of Savannah is a council-manager municipal government, chartered in 1733 and serving approximately 150,000 residents, delivering utilities, public safety, refuse collection, permitting, recreation, parking, housing, and economic development through a CivicPlus-powered digital platform, the SAV311 mobile app, and 17+ community centers.

Ownership category

akta.pro rank

Product category

Public Administration and Municipal Services

NAICS

Other General Government Support (92119), Administration of Housing Programs, Urban Planning, and Community Development (925), Regulation, Licensing, and Inspection of Miscellaneous Commercial Sectors (92615), Administration of Conservation Programs (924120), Landscaping Services (561730)

SIC

Services-Facilities Support Management Services (8744), Sanitary Services (4950), Services-Management Services (8741)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Parks, Recreation & Cultural Services (BPAIACAI), Planning, Zoning, Permitting & Code Enforcement (BPAIACAE), Parking & Curbside Management Authorities (Municipal Parking, Permits, Loading Zones) (BPAIALAL), Curbside, Loading Zone & TNC/Rideshare Management (BPABAKAG), Grounds & Exterior Services (Landscaping/Snow Removal/Parking Lot Maintenance) (IMAIAAAF)

Keywords

• Municipal government services
• Public utilities management
• Waste collection services
• Recreation and parks
• Permitting and licensing

Headquarters

HQ city

Savannah

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Marketing or Sales, Others

Revenue model

1. Property Taxes: Property tax revenue collected from residential and commercial properties within the city limits
2. Utility Services: Water, sewer, and sanitation services billed to residents and businesses; includes fees for service and usage-based billing
3. Business Licenses and Permits: Revenue from business licenses, alcohol licenses, building permits, trade permits, and various development-related approvals
4. Parking and Mobility Services: Revenue from parking meters, parking garages, residential and commercial parking decals, and transportation-related fees
5. Recreation and Leisure Fees: Fees for summer camps, pool passes, recreation classes, facility rentals, and therapeutic recreation programs
6. Special Events and Film Permits: Fees collected for special event permits, film production permits, and tourism-related revenue

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels10 records

Core offering

The City of Savannah delivers comprehensive municipal government services to residents, businesses, and visitors within its jurisdiction. Core services include water and sewer utilities, weekly residential refuse and yard waste collection, public safety through police and fire services, recreation programs at community centers and pools, parking and mobility management, building and business permits via the eTRAC system, and cultural programming at the Otis S. Johnson Cultural Arts Center. Services are accessed through a unified digital portal at savannahga.gov, the SAV311 mobile app, a 311 call center, in-person offices, and a network of community centers.

Product overview

The City of Savannah operates a multi-platform digital service ecosystem delivering municipal government functions. The core offering is the official website (savannahga.gov) integrated with specialized platforms including the CivicPlus-powered web infrastructure, CitySourced 311 mobile app, and CivicRec recreation management system. Key service products include: online utility bill payment portal, eTRAC permit tracking system, Mobility and Parking Services, and Notify Me alert subscriptions. The city also operates the Otis S. Johnson Cultural Arts Center for arts programming, provides residential refuse collection, and manages the Savannah Vision Zero traffic safety initiative. Specialized services span AMI smart water meters, the 100% Savannah sustainability program, Savannah Community Memory Project, Savannah Entrepreneurial Center for business development, and SGTV government broadcasting. The portfolio functions as a platform-plus-modules architecture where the main website serves as the unified gateway to disparate departmental systems.

Differentiator

Problem solved

Functional benefit

Brands

• Sav 311: Mobile app and service for submitting non-emergency service requests to the City of Savannah.
• SAVZ
• Recreation Reimagined
• Otis S. Johnson Cultural Arts Center
• 100% Savannah
• Bee City Savannah

Products and services

• Water and Sewer Utility Services Water, sewer, and sanitation services billed to residents and businesses within Savannah city limits, with online bill payment supporting eCHECK, credit cards, PayPal, Venmo, and Amazon Pay. Usage-based billing with monthly cadence and Low Income Seniors Discount Program.
• Residential Refuse Collection Once-weekly curbside garbage collection, bulk item pickup, yard waste services, and dead animal removal for Savannah residents, with unit pricing applied for overflow, off-schedule bulk items, and yard waste exceeding 15-bag weekly limit.
• Recreation and Leisure Services Comprehensive recreation programming for all ages including athletics, aquatics at five pools plus splash pads, community center activities, therapeutic recreation, summer camps, and park reservations managed through the CivicRec platform.
• eTRAC Online Permit Tracking Development Services platform for online submission, tracking, and routing of building permits, site development permits, trade permits, and inspection scheduling.
• Mobility and Parking Services Parking meter management, parking garage access, residential and commercial parking decals, and citation payment through the ParkSavannah and Flowbird systems.
• SAV311 Mobile App and Service Portal Mobile application (iOS and Android) and web portal enabling residents to submit service requests, track existing requests, access code compliance and building permit information, and contact various city departments.
• Notify Me Alert System Email and SMS notification subscription service covering agendas, traffic alerts, emergency alerts, capital projects, news, meeting schedules, and specialized department communications across 40+ topic categories.
• Business Licensing and Permits Issuance of business licenses, alcohol licenses, building permits, trade permits, special event permits, and film production permits for compliance and development-related approvals.
• Otis S. Johnson Cultural Arts Center Visual and performing arts facility featuring five visual arts studios, Ben Tucker Theater (338-seat auditorium), and Studio Theater for community arts programming, classes, and performances at 201 Montgomery Street.
• Procurement and Contracts Services Supplier registration, bid opportunities, e-procurement system, and LSBE certification for businesses seeking to contract with the City of Savannah, maintaining a procurement system of the highest integrity to maximize tax dollar value.
• SGTV On-Demand Government television streaming service broadcasting Savannah City Council meetings, workshops, and city programming via the VIEBIT video streaming platform.
• Savannah Entrepreneurial Center Business development support including the Savannah Business Opportunity Program, mentoring, technical assistance, and certification for small and minority-owned businesses seeking to operate or contract within Savannah.
• Savannah Vision Zero (SAVZ) Traffic safety initiative aimed at eliminating traffic fatalities and serious injuries through engineering, education, and enforcement strategies.
• Savannah Community Memory Project Municipal Archives program collecting community stories, photographs, and memories through in-person drop-in days and an online Share Your Story portal.
• Community Rating System (CRS) Resource Online resource hub for flood insurance savings providing NFIP CRS program information, floodplain maps, property protection measures, and preparedness resources.

Quantifiable outcome

• Savannah's CRS participation may qualify property owners for flood insurance premium discounts
• +2 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature4 records

Partnerships

Eight partnerships are on record, tiered minor and core.

• Forsyth Farmers MarketminorStrategic or Co-development Partner · 27 June 2026Partnership with Forsyth Farmers Market to co-host the Pollinator Palooza Summer Festival, bringing conservation organizations, educators, gardeners, and beekeepers together to celebrate pollinators.
• West Broad Street YMCAcoreStrategic or Co-development Partner · 27 June 2026Partnership to host Hoops to Heal community event bringing youth, families, and public safety professionals together through recreation, mentorship, and access to community resources. YMCA provides facility access and participation waivers.
• Georgia Environmental Protection DivisioncoreOthers · 25 June 2026State agency that declared Drought Response Level 1, initiating public information about water conservation measures. City of Savannah Water Resources Department coordinates response with state guidance.
• Bee City Savannah / Xerces SocietycoreStrategic or Co-development Partner · 24 June 2026Bee City Savannah, local affiliate of Bee City USA (a program of the Xerces Society for Invertebrate Conservation), partners with the City to host Pollinator Palooza Summer Festival at Forsyth Park, promoting pollinator conservation and environmental stewardship.
• Savannah Police DepartmentcoreStrategic or Co-development Partner · 18 June 2026Internal partnership for Behind the Badge initiative bridging community and law enforcement through educational series focused on use of force, building trust between officers and citizens.
• WorkSource Georgia CoastalcoreStrategic or Co-development Partner · 5 June 2026Partnership to host Second Chance Workforce Summit 2026 connecting justice-involved jobseekers with career resources, workplace opportunities, and sustainable employment pathways.
• Savannah Pride CentercoreStrategic or Co-development Partner · 21 May 2026The City of Savannah entered into a Memorandum of Understanding (MOU) with Savannah Pride Center, presenting a $10,000 check to support LGBTQIA+ individuals experiencing homelessness, youth programs, and older adults. The partnership advances the city's goals of ending homelessness, improving housing stability, and connecting vulnerable residents to community-based services.
• Live Oak Public LibrarycoreStrategic or Co-development Partner · 13 May 2026Partnership with Live Oak Public Library for Savannah GenFest 2026, a genealogical event bringing together resources for residents exploring their family histories. The City seeks presenter proposals for poster presentations, workshops, and information tables.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• City of Charleston, SC: Mid-size Southeastern coastal municipality with a comparable historic-district tourism economy, port-city infrastructure footprint, and full municipal service portfolio. Strongest direct peer given shared coastal-resilience, historic-preservation, and tourism-revenue profile.
• City of Augusta, GA: Georgia peer municipality operating under similar council-manager governance with overlapping utilities, recreation, and permitting functions. Useful comparator for state-shared-services, GMA-aligned processes, and mid-size Georgia municipal budgeting.
• City of Raleigh, NC: High-growth Southeastern municipal government with comparable service portfolio and stronger digital-services maturity (often cited as a benchmark). Useful comparator for civic-tech modernization trajectory.
• City of Columbia, SC: Mid-size Southeastern state-capital municipality with similar full-service municipal structure and comparable population scale. Overlapping on parks, cultural arts, utilities, and permit operations.
• City of Macon-Bibb County, GA: Consolidated Georgia city-county government with comparable mid-size municipal service portfolio including utilities, recreation, and permitting. Useful peer for GMA-aligned governance and budget benchmarking.
• City of St. Petersburg, FL: Mid-size coastal Southeastern municipality with similar climate-resilience, historic-preservation, and mid-size full-service municipal profile. Comparable as a peer on coastal-infrastructure and climate-adaptation benchmarking.

Broad incumbents

• City of Jacksonville, FL: Large Southeastern consolidated city-government providing similar end-to-end municipal services. Comparable on coastal climate-risk exposure and consolidated utility + parks + permitting footprint, though materially larger.
• City of Atlanta, GA: Larger Georgia municipal government operating under a council-manager structure similar to Savannah's. Directly comparable as the state's flagship city with overlapping service portfolio (utilities, permitting, parks, parking, 311, cultural affairs), but at substantially greater scale.
• City of Charlotte, NC: Large Southeastern municipality with overlapping service categories and similar investment in smart-city infrastructure. Comparable as a scale-up reference point rather than head-to-head competitor.

Regional players

• Chatham County, GA: Overlapping county-government jurisdiction in the same Savannah metro area. Comparable on governance scale and public-service overlap (public safety, infrastructure), though with different statutory remit than the municipal entity.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/cityofsavannah
• YouTubeyoutube.com/user/cityofsavannah
• Facebookfacebook.com/cityofsavannah
• Instagraminstagram.com/cityofsavannah
• Pinterestpinterest.com/cityofsavannah

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles20 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments1 record

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of Savannah