Shenandoah Technology Systems
Shenandoah Technology Systems is a privately held managed IT services provider headquartered in Woodstock, Virginia, delivering subscription-based IT management, cybersecurity, cloud, and consulting services to SMB and mid-market clients across Virginia, West Virginia, and Maryland.
- Company typePrivate
- Founded1998
- HeadquartersWoodstock, United States
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Shenandoah Technology Systems does
Shenandoah Technology Systems (legal entity C&M Communication Cabling Inc) is a privately held managed IT services provider headquartered at 1130 Hisey Ave, Woodstock, Virginia. The firm operates as a regional MSP serving SMB and mid-market clients across Virginia, West Virginia, and Maryland, with a stated 1-hour urgent response SLA and on-site support capability. Its service portfolio is organized around two productized subscription tiers — IT Essentials at $95 per user per month and IT Standard at $150 per user per month — both sold on 12-month contracts with a 5-user minimum, plus adjacent offerings in cybersecurity, cloud migration and administration (Microsoft 365 and Google Workspace), IT consulting, co-managed IT, and VoIP solutions.
The underlying technology stack combines managed EDR/XDR/MDR endpoint protection, a SIEM platform with up to 365-day log retention, 24/7 Security Operations Center monitoring, Microsoft Entra ID integration for identity, and a Partner Portal that centralizes ticketing, service requests, and dashboards. Compliance coverage spans HIPAA, CMMC Level 1 and 2, NIST 800-171 and 800-53, PCI DSS, CJIS, and FERPA, allowing STS to position across nine targeted verticals: government, healthcare, construction, engineering, nonprofits, finance, legal, education, and logistics.
Revenue is generated primarily through per-user recurring subscriptions with monthly billing, supplemented by VIP hourly rates for out-of-scope support and project-based consulting work. Add-on attach includes additional security endpoints ($15/endpoint/mo) and email filtering licenses ($5/user/mo), with a 10% discount available to registered nonprofits and custom pricing for organizations above 100 users. Distribution is direct-sales-led through website CTAs, phone outreach, and free initial consultation; the Partner Portal functions as both a delivery platform and a retention/upsell mechanism. The company maintains active vendor certifications across Microsoft, AWS, Cisco, and CompTIA.
Shenandoah Technology Systems firmographics
Firmographics- Name
- Shenandoah Technology Systems
- Legal name
- C&M Communication Cabling Inc
- Website
- https://stsmsp.com
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Shenandoah Technology Systems is a privately held managed IT services provider headquartered in Woodstock, Virginia, delivering subscription-based IT management, cybersecurity, cloud, and consulting services to SMB and mid-market clients across Virginia, West Virginia, and Maryland.
- Ownership category
- akta.pro rank
Shenandoah Technology Systems industry classification
Industry- Product category
- Managed IT Services
- NAICS
- Computer Systems Design and Related Services (5415)
- SIC
- Services-Computer Integrated Systems Design (7373)
- akta.pro primary industry
- Security Operations Center (SOC) as a Service (BPAEADAB)
Keywords
Where Shenandoah Technology Systems is headquartered
LocationHeadquarters
- HQ city
- Woodstock
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Shenandoah Technology Systems business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure
Revenue model
- Managed IT Services Subscription: Per-user monthly subscription model with two service tiers (IT Essentials at $95/user/mo and IT Standard at $150/user/mo). 12-month term, monthly billing, 5-user minimum. Includes Microsoft 365 licensing, remote monitoring, endpoint protection, email security, and backup/disaster recovery.
- Hourly & Project-Based Services: VIP hourly rates for IT support beyond contracted scope, as well as project-based consulting engagements for IT strategy, digital transformation, compliance planning, and technology implementation.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | IT Essentials - $95/user/mo - Managed IT security, monitoring, and administration with support available at VIP hourly rates |
| Per seat | Monthly | IT Standard - $150/user/mo - Full-service managed IT with remote and on-site support, acting as outsourced IT department |
Go-to-market motion1 record
Distribution channels2 records
Marketing channels4 records
Shenandoah Technology Systems product offering
Product offeringCore offering
Shenandoah Technology Systems provides managed IT services to small and mid-sized businesses, including 24/7 cybersecurity monitoring (EDR/XDR/MDR with SIEM), Microsoft 365 and Google Workspace administration, cloud migration, IT consulting, co-managed IT, and VoIP. Services are sold on a per-user monthly subscription across two tiers (IT Essentials at $95/user/mo and IT Standard at $150/user/mo) with 12-month terms and a 5-user minimum, supported by a dedicated Partner Portal for ticketing and service requests.
Product overview
Shenandoah Technology Systems offers a unified managed IT services portfolio built around two core service tiers (IT Essentials at $95/user/mo and IT Standard at $150/user/mo) supported by specialized service offerings. The offering is organized as a platform-plus-services model centered on the Partner Portal, combining Managed IT, Cybersecurity (with EDR/XDR/MDR and SIEM with 365-day log retention), Cloud Solutions (Microsoft 365 and Google Workspace migration and management), IT Consulting, Co-Managed IT, and VoIP Solutions. All managed service clients receive access to the Partner Portal for ticket management and resource access, with cybersecurity features including 24/7 SOC monitoring, threat detection, vulnerability assessments, and compliance support for HIPAA, CMMC, NIST, and other frameworks. Add-on services include additional security endpoints ($15/endpoint/mo), email filter licenses ($5/user/mo), cybersecurity training, and password manager.
Differentiator
Problem solved
Functional benefit
Products and services
- IT Essentials Entry-level managed IT service tier priced at $95/user/month providing security, monitoring, and administration with Microsoft 365 Business Premium licensing, endpoint protection (EDR/XDR/MDR), email security, remote monitoring, patch management, and backup & disaster recovery monitoring. Support is available at VIP hourly rates. Designed for SMBs in Virginia, West Virginia, and Maryland.
- IT Standard Full-service managed IT tier priced at $150/user/month acting as a complete outsourced IT department. Includes everything in IT Essentials plus remote and on-site support, technician response to alerts, cybersecurity awareness training, password manager, and hardware replacement labor. Targeted at SMBs seeking outsourced IT.
- Cybersecurity Solutions Advanced threat detection, vulnerability assessments, compliance support, and incident response planning featuring 24/7 Security Operations Center monitoring, EDR/XDR/MDR, and SIEM with up to 365 days of log retention. Supports compliance with HIPAA, CMMC, NIST 800-171, NIST 800-53, PCI DSS, CJIS, and FERPA.
- Cloud Solutions Microsoft 365 and Google Workspace migration, administration, and management including Teams, SharePoint, OneDrive implementation, Active Directory integration with Microsoft Entra ID, and ongoing cloud resource optimization.
- IT Consulting Services Strategic technology guidance covering IT strategy development, digital transformation, technology assessment, compliance planning (HIPAA, CMMC, NIST), and multi-year IT roadmap and budget development. Delivered as project-based consulting engagements.
- Co-Managed IT Services Flexible IT partnership for organizations with existing IT staff needing additional expertise, enterprise-grade tools, and supplemental support for specialized projects, escalations, and areas outside the internal team's core strengths.
- VoIP Solutions Business phone systems and unified communications including system design and installation tailored to office layout, integration of voice, video, messaging, and collaboration tools, and ongoing maintenance and support.
Quantifiable outcome
- 1-hour urgent response SLA for critical issues
- +2 more outcomes
Companies that use Shenandoah Technology Systems
Customer profileNamed customers2 records
Segments9 records
Ideal customer profiles3 records
Shenandoah Technology Systems technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration4 records
Feature3 records
Shenandoah Technology Systems partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- MicrosoftcoreCertified Microsoft partner providing Microsoft 365 and Azure cloud solutions. Team maintains active Microsoft certifications. Microsoft 365 Business Premium licensing included in service plans.
- CompTIAcoreTeam maintains active CompTIA certifications for IT professionals.
- AWScoreTeam maintains active AWS certifications for cloud infrastructure and services.
- CiscocoreTeam maintains active Cisco certifications for networking and security infrastructure.
Scale indicators3 records
Recent moves6 records
Expansion highlights6 records
Shenandoah Technology Systems competitors and assessment
Company assessmentMarket position
Competitive moat4 records
Key highlights7 records
Customer concentration
Shenandoah Technology Systems social profiles
Digital presenceShenandoah Technology Systems compliance and trust
Trust signalCompliance12 records
Shenandoah Technology Systems financial estimates
Financial estimateRevenue estimate
Valuation estimate
Shenandoah Technology Systems leadership team
Management profileNumber of profiles
Profiles1 record
Shenandoah Technology Systems funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Shenandoah Technology Systems M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Shenandoah Technology Systems
What does Shenandoah Technology Systems do?
Shenandoah Technology Systems provides managed IT services to small and mid-sized businesses, including 24/7 cybersecurity monitoring (EDR/XDR/MDR with SIEM), Microsoft 365 and Google Workspace administration, cloud migration, IT consulting, co-managed IT, and VoIP. Services are sold on a per-user monthly subscription across two tiers (IT Essentials at $95/user/mo and IT Standard at $150/user/mo) with 12-month terms and a 5-user minimum, supported by a dedicated Partner Portal for ticketing and service requests.
Is Shenandoah Technology Systems a public or private company?
Shenandoah Technology Systems is a private company. It is classified as family owned and is currently operating.
When was Shenandoah Technology Systems founded?
Shenandoah Technology Systems was founded in 1998. It employs 1 to 10 people.
Where is Shenandoah Technology Systems based?
Shenandoah Technology Systems is headquartered in Woodstock, United States, in the North America region.
How does Shenandoah Technology Systems make money?
Two revenue lines are on record. Managed IT Services Subscription is the primary driver. The others are hourly & Project-Based Services.
Does Shenandoah Technology Systems have an API?
No public API is recorded for Shenandoah Technology Systems.
What industry is Shenandoah Technology Systems in?
Shenandoah Technology Systems's product category is Managed IT Services. Its primary akta.pro industry code is BPAEADAB, Security Operations Center (SOC) as a Service. Its NAICS code is 5415 and its SIC code is 7373.