What Pall Mall does

Pall Mall Medical is a UK-based private healthcare provider founded in 2010, operating five owned clinical locations across Manchester, Newton-le-Willows (where its private hospital is headquartered), Liverpool, Leeds, and Birmingham. The company delivers doctor-led medical, diagnostic, and cosmetic services directly to self-pay and privately insured consumers, with no NHS referral required and same-day or next-day appointment availability as a core positioning. Its service portfolio spans six integrated lines: cosmetic and gender affirmation surgery (breast, face, body, FTM/MTF procedures) led by GMC-registered surgeons; private GP and health screens; over 1,500 accredited blood tests including ALEX3 allergy and cancer risk panels; advanced diagnostic imaging (MRI, CT, ultrasound, X-ray) reviewed by qualified radiologists; specialist consultations across cardiology, orthopaedics, psychology, dermatology, and 10+ other disciplines; and FCA-regulated medical finance including interest-free Pay in 3 plans.

The underlying technology platform combines owned imaging hardware (purpose-built MRI and CT scanning suites at Newton-le-Willows) with self-serve digital workflows including an online booking portal (book.pallmallmedical.co.uk), an MRI self-referral form built on Zoho Forms, and SEO-optimised service pages. No AI capabilities are deployed — diagnostic reads are explicitly radiologist-led. The business is privately held by Pall Mall Medical (Manchester) Limited, registered in England and Wales (Company No. 06980523), and CQC-registered for clinical compliance and FCA-authorised (FRN 756371) for credit broking.

Pall Mall generates revenue through unit-priced pay-as-you-go fees per consultation, diagnostic, or surgical procedure, supplemented by recurring revenue from private medical insurance settlements and finance plan repayment streams. Pricing is published transparently and ranges from £50 (ear syringing) to £4,000+ (cosmetic surgery packages), with cosmetic surgery, imaging, and specialist consultations forming the higher-value revenue base. Go-to-market is direct-to-consumer via the company website, three segmented Instagram accounts, content marketing, TrustPilot reputation, and local sponsorships, with no B2B or institutional channel. The business has expanded over 15 years from a single clinic to five locations, most recently adding Birmingham through the December 2025 acquisition of Kat & Co, employing 150+ staff and serving 1,000+ to 10,000+ patients annually.

Name

Pall Mall

Legal name

Pall Mall Medical (Manchester) Limited

Website

https://pallmallmedical.co.uk

Company type

Private

Founded year

2010

Operating status

Operating

Headcount range

101–250 employees

Short description

Pall Mall Medical is a UK-based private healthcare provider operating five clinics and a hospital across Manchester, Newton-le-Willows, Liverpool, Leeds, and Birmingham. It serves self-pay and insured consumers with cosmetic surgery, diagnostics, GP, and specialist services without NHS waiting lists.

Ownership category

akta.pro rank

Product category

Private Healthcare Services

NAICS

General Medical and Surgical Hospitals (62211), Offices of Physicians (except Mental Health Specialists) (621111)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Hospitals (8060)

akta.pro primary industry

International/Medical Tourism Hospital Systems (HLAFAAAN)

Keywords

• Private healthcare services
• Cosmetic surgery procedures
• Diagnostic imaging scans
• Private GP appointments
• Specialist medical consultations

Headquarters

HQ city

Manchester

HQ country

United Kingdom

HQ region

Europe

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Private Consultation Fees: Revenue from consultation appointments with GPs and specialist consultants across all service areas including cosmetic surgery, cardiology, orthopaedics, psychology, and other medical specialties.
2. Diagnostic Imaging Services: Revenue from MRI scans, CT scans, X-rays, ultrasound scans, and other diagnostic imaging services with various package options.
3. Cosmetic Surgery Procedures: Revenue from surgical procedures including breast surgery, rhinoplasty, tummy tucks, liposuction, and gender affirmation surgery.
4. Medical Finance Plans: Interest-free payment plans (Pay in 3) and medical finance options allowing patients to spread cost of treatments, subject to FCA regulation.
5. Private Medical Insurance: Accepts all major private medical insurance providers for covered treatments and procedures.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Pall Mall Medical is a doctor-led private healthcare provider operating clinics and a hospital across Northern England and the Midlands. The company delivers cosmetic surgery, private GP appointments, specialist consultations (cardiology, orthopaedics, dermatology, gynaecology, etc.), advanced diagnostic imaging (MRI, CT, X-ray, ultrasound), and over 1,500 accredited blood tests. It accepts self-pay patients, private medical insurance, and offers interest-free finance, with no NHS referral required.

Product overview

Pall Mall Medical is a doctor-led, patient-centred private healthcare provider offering a unified platform of medical, diagnostic, and cosmetic services. The core offering spans six integrated service lines: (1) Cosmetic Surgery with GMC-registered surgeons covering breast, face, body, and gender affirmation procedures with 2-year aftercare; (2) GP and Health Services including same-day private GP appointments, health screens, and vaccinations; (3) Diagnostics & Blood Tests with over 1,500 accredited tests covering cancer screening, allergy testing (ALEX3), and sexual health; (4) Scanning & Imaging including MRI, CT, ultrasound, and X-ray at their Newton-le-Willows hospital with self-referral capability; (5) Specialist Services across 12+ disciplines including cardiology, dermatology, orthopaedics, psychology, and urology; and (6) Medical Finance enabling payment plans. The company operates a privately owned hospital in Newton-le-Willows alongside clinic locations in Manchester, Liverpool, Leeds, and Birmingham.

Differentiator

Problem solved

Functional benefit

Brands

• Pall Mall Cosmetics: Cosmetic surgery brand operated by Pall Mall Medical, covering breast, face, body, and gender affirmation procedures.
• Pall Mall Gender

Products and services

• Cosmetic Surgery GMC-registered surgeon-led cosmetic surgery covering breast enlargement/uplift/reduction/implant removal, rhinoplasty, facelift, eyelid surgery, brow lift, otoplasty, tummy tuck, liposuction, arm/thigh lift, labiaplasty, men's procedures, and gender affirmation surgery (FTM top surgery, MTF breast augmentation). For self-pay patients seeking private cosmetic procedures with comprehensive aftercare.
• Private GP and Health Services Private GP appointments available seven days a week with same-day and next-day availability. Includes health screens, vaccinations, private prescriptions, contraception, ear syringing, STD testing, diabetes care, and mole removal. For individual patients seeking fast access to primary care.
• Diagnostics and Blood Tests Over 1,500 accredited blood tests with lab-certified results. Covers general health/blood/allergy tests, cancer risk tests (cervical, ovarian, breast BRCA1/BRCA2, PSA), DNA tests, ADHD testing, ALEX3 allergy testing (300 allergens), sexual health tests (HIV, STI), and rapid result STD testing. For patients seeking comprehensive private diagnostic testing.
• Scanning and Imaging Advanced diagnostic imaging including MRI scans (full body, brain, prostate mpMRI), CT scans (including cardiac calcium score, virtual colonoscopy), ultrasound (medical and pregnancy), X-rays, and 24-hour blood pressure monitoring. Reviewed by qualified radiologists. Self-referral option available for MRI. For patients needing rapid diagnostic imaging without NHS waiting lists.
• Specialist Consultations and Surgeries Specialist consultant services across 12+ disciplines: Cardiology, Dermatology, Gynaecology, Urology, Paediatrics, Psychiatry, Psychology, Audiology, Orthopaedics, Sleep and Respiratory, Diabetology and Endocrinology, ENT, Gastroenterology/Colorectal. Includes specialist surgeries such as hernia repair, mole removal, vasectomy, circumcision, and septorhinoplasty. For patients needing access to named specialist consultants.
• Gender Affirmation Surgery Specialist gender-affirming surgical services including female-to-male (FTM) top surgery and male-to-female (MTF) breast augmentation. Features dedicated patient coordinator, virtual and in-person consultations, and comprehensive aftercare programme. For transgender patients seeking private gender-affirming procedures.
• Cardiology Services

Quantifiable outcome

• 5 star TrustPilot rating (Excellent)
• +4 more outcomes

Named customers10 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Kat & CocoreStrategic or Co-development Partner · 2 December 2025Pall Mall Medical acquired Kat & Co, a Birmingham-based plastic surgery clinic, with CC Kat continuing her role as a surgeon. The acquisition expands Pall Mall's healthcare services across the Midlands and strengthens regional presence in the UK healthcare sector. The deal follows Pall Mall's year of growth and aims to increase services and reach more patients.
• Manchester Padel ClubminorGTM or Marketing PartnerSponsorship partnership with Manchester Padel Club, a local sports organization. Part of Pall Mall's community engagement and local marketing initiatives in the Manchester area.
• Private Medical Insurance ProviderscoreChannel Partner/ Reseller/ DistributorPartnerships with all major private medical insurance providers allowing insured patients to access Pall Mall Medical services. Patients can use insurance coverage for consultations, diagnostics, and treatments at Pall Mall facilities.

Scale indicators7 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• sk:n Clinics: UK chain of skin and aesthetics clinics offering dermatology, laser, and injectable treatments - comparable on consumer-facing medical aesthetics and self-pay patient mix.
• Spire Healthcare: UK-listed private hospital group operating 38+ hospitals offering diagnostics, surgery, and outpatient services on a self-pay and insured basis - directly comparable multi-specialty, multi-site model.
• Circle Health Group: UK private hospital operator with 50+ hospitals offering self-pay and insured medical, surgical, and diagnostic services - closely comparable private acute hospital platform.
• Nuffield Health: UK not-for-profit private hospital and wellbeing group operating hospitals, clinics, and fitness clubs - comparable multi-site private provider with diagnostics and surgical services.
• The Private Clinic: UK private clinic group offering cosmetic surgery, hair transplant, and non-surgical aesthetics - closely comparable self-pay cosmetic and medical services model.
• Transform Hospital Group: UK cosmetic surgery specialist with multiple clinics offering surgical and non-surgical aesthetic procedures - directly comparable on cosmetic surgery focus and self-pay model.
• Ramsay Health Care UK: UK operations of ASX-listed Ramsay Health Care, running ~30 private hospitals offering elective surgery and diagnostics - directly comparable private hospital model.

Broad incumbents

• HCA Healthcare UK: Premium private hospital and outpatient operator in the UK (part of NYSE-listed HCA Healthcare); larger incumbent with overlapping diagnostics and specialty consulting capabilities.
• Bupa UK: UK private healthcare provider and insurer running clinics, hospitals, and dental services - broader incumbent with insurance-payor integration that overlaps Pall Mall's self-pay/insured model.
• BMI Healthcare (now Circle Health): Historic UK private hospital group now part of Circle Health; represents the consolidated incumbent tier that Pall Mall competes against on referrals, surgeon recruitment, and insurer access.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Instagraminstagram.com/pallmallmedical
• Xx.com/pallmallmedica

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A1 record

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Pall Mall