Dundee City Council

What Dundee City Council does

Dundee City Council is the unitary local authority for the city of Dundee, Scotland, established under the Local Government etc. (Scotland) Act 1994 and operating from City Square and Dundee House. It delivers statutory public services — including education, social work, social care, housing, planning, building standards, waste collection, licensing, electoral registration, civil registration, roads, and environmental health — to approximately 148,000 residents via a workforce of around 8,000 staff. The council is accountable to its elected councillors and the Scottish Parliament rather than to private shareholders.

Name

Dundee City Council

Legal name

Dundee City Council

Website

https://dundeecity.gov.uk

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

Dundee City Council is a Scottish unitary local authority delivering statutory public services — education, social care, housing, waste, licensing, planning, and registration — to ~148,000 residents through its MyDundee digital portal, Dundee House face-to-face service, and a UKAS-accredited commercial testing laboratory.

Ownership category

akta.pro rank

Product category

Local Government Services

NAICS

Administration of Housing Programs, Urban Planning, and Community Development (9251), Administration of Housing Programs, Urban Planning, and Community Development (925), Administration of Air and Water Resource and Solid Waste Management Programs (92411), Water, Sewage and Other Systems (2213)

SIC

Refuse Systems (4953), Electric, Gas & Sanitary Services (4900), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Water Supply & Wastewater Utilities Administration (BPAIACAG), Solid Waste & Recycling Services Administration (BPAIACAH), Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Public Works / In-House Municipal Collection Operations (EUAIAAAF), Local Education Authorities & Municipal Education Offices (EDADABAD)

Keywords

• Local government services
• Statutory council services
• Waste management services
• Social care services
• Public sector administration

Headquarters

HQ city

Dundee

HQ country

United Kingdom

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Council Tax: Residents and property owners in Dundee pay council tax as a recurring charge based on property valuation bands. The council administers council tax collection, billing, direct debit, paperless billing, and reduction schemes for eligible households.
2. Government Funding and Grants: Central Scottish Government funding, ring-fenced grants, and shared prosperity funding (UKSPF) constitute the majority of council revenue, funding services including education, social care, housing, and economic development.
3. Fees and Charges for Services: Various statutory and discretionary services generate revenue including pest control charges, bulky uplift fees, garden waste permit charges, licensing fees (liquor, taxi, civic licences), planning application fees, and civil marriages/civil partnership fees.
4. Tayside Scientific Services Commercial Testing: UKAS accredited laboratory providing fee-for-service chemical and microbiological testing to local authorities, other public bodies, and the private sector for food, water, animal feeding stuffs, and environmental samples. Revenue generated through competitive per-test pricing.
5. Housing Revenue Account: Rental income from council housing stock, sheltered housing services, and associated housing management charges.
6. Non-Domestic Rates: Business rates collected from non-domestic property owners in Dundee, administered by the council and shared with central government.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Dundee City Council is a statutory local government authority that delivers comprehensive public services to the residents and businesses of Dundee, Scotland. Its core offerings span waste collection and recycling, council tax administration, housing management, planning and building standards, education, social care, electoral and civil registration, licensing, roads, environmental health, and economic development. The council also operates Tayside Scientific Services, a UKAS-accredited laboratory providing chemical and microbiological testing to public bodies and private-sector customers.

Product overview

Dundee City Council operates a comprehensive suite of digital citizen services built around the MyDundee self-service portal as the primary unified platform. The portfolio includes Tayside Scientific Services (UKAS accredited laboratory testing), Dundee Registrars Office (civil registration), Licensing Services, Electoral Registration, Dundee City Archives, Transformation Service, FOISA request handling, Council Tax online services, and the Dundee Performs performance monitoring system. The MyDundee portal serves as the central gateway for residents to access council services including bin collection calendars, council tax payments, benefit applications, pest control bookings, and issue reporting.

Differentiator

Problem solved

Functional benefit

Brands

• MyDundee: Digital citizen services portal providing online access to council services including bin collections, council tax, and service requests
• Tayside Scientific Services
• Dundee Performs
• Design a Modern Council

Products and services

• MyDundee Citizen Self-Service Portal Citizen self-service portal enabling Dundee residents to manage council tax, report bin collection issues, request bulky uplifts, apply for permits, submit complaints, make payments, and access council services online 24/7. Powered by Granicus.
• Tayside Scientific Services UKAS-accredited laboratory (Number 1639) providing chemical and microbiological analytical testing services for food, water, environmental samples, and animal feeding stuffs. Serves local authorities, public bodies, and private-sector businesses on a fee-for-service basis. Holds Official Laboratory status under EU Regulation 2017/625.
• Dundee Registrars Office Statutory registration services for births, marriages, deaths, citizenship ceremonies, and provision of certificates. Family history and genealogy research services also available.
• Licensing Services Processing of statutory licences including liquor licences, gambling licences, taxi/private hire driver licences, civic licences, parade licences, and animal welfare licences. Application fees per licence type (£20 per application).
• Electoral Registration Service Management of the electoral register, voter registration, postal and proxy voting applications, and the annual canvass of households for Dundee residents.
• Dundee City Archives Public archive service preserving council records, school records, maps, and photographs. Provides research assistance and copy services for family history and historical research.
• Freedom of Information (FOISA) Service Handles Freedom of Information requests and Environmental Information requests in compliance with the Freedom of Information (Scotland) Act 2002 and Environmental Information (Scotland) Regulations 2004.
• Dundee Performs Performance Indicators Public dashboard tracking council performance across multiple service areas including leisure, libraries, corporate services, city development, neighbourhood services, children and families, and health and social care.
• Minutes, Meetings and Reports Service Committee services providing public access to council agendas, minutes, meeting recordings, and reports for transparency and public viewing of council decision-making.

Quantifiable outcome

• More than 5,000 visits by children to £1 swim offer programme
• +1 more outcomes

Named customers6 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• Leisure and Culture DundeecoreStrategic or Co-development PartnerLeisure and Culture Dundee is an arm's-length charitable organisation that delivers sports facilities, museums, galleries, libraries, and cultural services on behalf of Dundee City Council. The council maintains a close operational relationship with this partner for service delivery.
• Dundee Health and Social Care Partnership (DHSCP)coreStrategic or Co-development PartnerThe Dundee Health and Social Care Partnership is a joint board integrating health and social care services, co-commissioned and co-delivered by Dundee City Council and NHS Tayside. It delivers services including social work, community care, and health services.
• Tayside Contracts Joint CommitteecoreStrategic or Co-development PartnerTayside Contracts is a joint committee shared with Angus Council and Perth & Kinross Council, providing shared services including catering, cleaning, construction, and maintenance services across the Tayside region.
• GranicuscoreTechnology or IntegrationGranicus provides the technology platform powering the MyDundee citizen portal, enabling online service requests, transactions, complaint handling, and digital self-service for council residents.
• V&A DundeeminorStrategic or Co-development PartnerV&A Dundee is a major cultural partner and anchor institution in the city's waterfront redevelopment. The council supports and partners with V&A Dundee for tourism and cultural programming.
• Tay Cities Region DealcoreStrategic or Co-development PartnerThe Tay Cities Region Deal is a UK and Scottish Government investment programme covering Dundee, Angus, Perth & Kinross, and Fife. Dundee City Council participates in the joint committee driving economic development and regeneration across the region.
• NHS TaysidecoreStrategic or Co-development PartnerNHS Tayside is the health board providing NHS services across Dundee, Angus, and Perth & Kinross. Through the Dundee Health and Social Care Partnership, the council integrates social care services with NHS acute and community health services.
• UKAS (United Kingdom Accreditation Service)coreOthersUKAS provides official accreditation to Tayside Scientific Services (accreditation number 1639), conferring official laboratory status under EU Regulation 2017/625 for food and animal feeding stuffs testing.
• Audit ScotlandcoreStrategic or Co-development PartnerAudit Scotland conducts financial and performance audits of Dundee City Council, providing independent assurance on the council's use of public funds and performance against Best Value obligations.
• Scottish GovernmentcoreStrategic or Co-development PartnerThe Scottish Government provides the majority of council funding through block grant and ring-fenced grants, sets statutory duties and policy frameworks, and co-invests in regional deals such as the Tay Cities Region Deal.
• Department for Work and Pensions (DWP)minorStrategic or Co-development PartnerThe council shares data with DWP for electoral registration data matching, housing benefit administration, and welfare reform implementation, enabling efficient service delivery and fraud prevention.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Fife Council: Tayside-adjacent Scottish council and customer of Tayside Scientific Services. Operates under the same statutory framework with comparable service portfolio and funding structure, and participates alongside Dundee in the Tay Cities Region Deal.
• Glasgow City Council: Scotland's largest local authority, operating the same unitary authority model under the Local Government etc. (Scotland) Act 1994. Provides the same statutory services with a similar Scottish Government funding dependency, making it the most direct comparator for scale and operating model.
• Edinburgh City Council: Another major Scottish unitary local authority under the same 1994 Act framework, delivering an overlapping suite of statutory services (education, social care, waste, planning, licensing) to a comparable urban population. Directly comparable in scope, funding model, and statutory responsibilities.
• Perth & Kinross Council: Neighbouring Scottish council and Tayside Contracts joint-committee partner. Provides overlapping statutory services with the same Scottish Government funding model and shared regional infrastructure (Tay Cities Region Deal), making it a natural operational peer.
• Aberdeen City Council: Another Scottish unitary authority of similar size and service breadth, operating under the same statutory framework and funding model. Highly comparable for benchmarking on service delivery, digital transformation, and local government funding dynamics.
• Angus Council: Adjacent Tayside council and Tayside Contracts partner, sharing services with Dundee via the joint committee. Operates under the same Scottish local authority statutory framework with similar funding mechanisms and service delivery obligations.
• Stirling Council: Mid-sized Scottish unitary authority operating under the same 1994 Act framework. Comparable in service breadth and governance structure, often benchmarked alongside Dundee for digital service delivery and transformation outcomes.
• Highland Council: Largest Scottish council by geography, providing the same statutory local authority services under the same legislative framework. Comparable for governance, service delivery challenges (including digital inclusion), and Scottish Government funding dynamics.
• South Lanarkshire Council: Large Scottish unitary authority providing a similar mix of education, social care, housing, waste, and regulatory services. Comparable operating scale and demographic mix, useful for benchmarking service efficiency and transformation.

Regional players

• Manchester City Council: English metropolitan borough council operating outside Scotland but delivering a comparable portfolio of municipal services to a similar-sized urban population. Useful as a UK-wide peer for digital service transformation and city-scale service delivery benchmarking.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/dundeecouncil
• YouTubeyoutube.com/channel/UCHYFhI9sdQ1Sxkv8qZG4piw
• Facebookfacebook.com/officialdundeecity
• LinkedInlinkedin.com/company/dundee-city-council
• Instagraminstagram.com/dundeecitycouncil
• TikToktiktok.com/@dundeecouncil

Compliance6 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Dundee City Council