Lab Tech Support
Lab Tech Support is a bootstrapped North American field service company providing maintenance, repair, and OEM-compliant parts for SCIEX, Shimadzu, Waters, and Agilent LC-MS/MS and HPLC/UPLC instruments used by analytical, pharmaceutical, biotechnology, environmental, and food safety laboratories.
- Company typePrivate
- Founded2009
- HeadquartersMississauga, Canada
- Headcount11–50
- GTM typeB2B
- OfferingServices
What Lab Tech Support does
Lab Tech Support is a private, bootstrapped specialized services company that provides maintenance, repair, and support for mass spectrometry and liquid chromatography instruments, primarily LC-MS/MS and HPLC/UPLC systems manufactured by SCIEX, Shimadzu, Waters, and Agilent. The company is incorporated in Delaware as Lab Tech Support Inc. with operational offices in Newark, Delaware (USA headquarters) and Waterloo, Ontario (Canada), and serves analytical laboratories across North America through a field service engineer network capable of on-site installation, preventive maintenance, troubleshooting, and repair, supplemented by a remote diagnostic capability that resolves an estimated 90% of instrument issues without dispatching a field engineer.
The company's core technology stack is service-led rather than product-software led: a structured preventative maintenance methodology (pre-PM inspection, source rebuild, ion-optic cleaning, roughing pump service, post-PM GMP detail report), system qualifications (IQ/OQ/PQ), and an OEM-compliant parts catalog with explicitly listed comparable OEM part numbers for HPV rotors, plunger seals, needle seals, electrodes, and Turbo V source components. Distribution runs through direct sales (toll-free phone and email), on-site field engineers, and a Shopify-based e-commerce storefront for parts and consumables. Marketing relies on content marketing (educational blog articles, cost-analysis case studies), broad organic social media presence (Twitter, Facebook, Instagram, YouTube, LinkedIn, Vimeo), email newsletters, and industry conference participation at ASMS, WRIB, and CNPN.
The business model blends recurring service contract revenue (Q1 all-inclusive, Q2 PM-focused, and Custom tiers on 1-3 year terms) with one-time parts and consumables sales and on-demand emergency repair services. Pricing is partially publicly disclosed for parts ($12.25-$1,169 per item) while service contracts require sales engagement; a 35% promotional offer is available for new customers. Founded in 2009 by Alex Schultz, the company has grown to 11-50 employees with no disclosed external funding rounds, institutional investors, or M&A activity, making it a founder-operated, cash-funded specialist services firm in a niche adjacent to large OEM service organizations.
Lab Tech Support firmographics
Firmographics- Name
- Lab Tech Support
- Legal name
- Lab Tech Support Inc.
- Website
- https://labtechsupport.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Lab Tech Support is a bootstrapped North American field service company providing maintenance, repair, and OEM-compliant parts for SCIEX, Shimadzu, Waters, and Agilent LC-MS/MS and HPLC/UPLC instruments used by analytical, pharmaceutical, biotechnology, environmental, and food safety laboratories.
- Ownership category
- akta.pro rank
Lab Tech Support industry classification
Industry- Product category
- Analytical Laboratory Instrument Maintenance Services
- NAICS
- Electronic and Precision Equipment Repair and Maintenance (811210)
- SIC
- Laboratory Apparatus & Furniture (3821), Laboratory Analytical Instruments (3826)
- akta.pro primary industry
- Maintenance, Service Contracts & Equipment Repair (Field Service, Parts) (HLAGAIAN)
- akta.pro secondary industries
- Liquid Handling & Laboratory Automation (Pipettes, Robots, Workstations) (HLAGAIAD), Lab Middleware, Instrument Connectivity & Automation (HLACAMAI)
Keywords
Where Lab Tech Support is headquartered
LocationHeadquarters
- HQ city
- Mississauga
- HQ country
- Canada
- HQ region
- North America
Offices2 records
Markets served
Lab Tech Support business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Supply Chain, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Service Contracts: Recurring revenue from annual and multi-year service contracts (Q1, Q2, and Custom plans) that include preventive maintenance, parts, labor, and travel coverage. Contracts range from 1 to 3 years with options for 1 or 2 PM visits per year.
- Parts and Consumables Sales: One-time sales of OEM-compliant replacement parts including plungers seals, needle seals, HPV rotors, air intake filters, electrodes, fittings, and other consumables for SCIEX, Shimadzu, Agilent, and Waters instruments.
- Emergency Repair Services: On-demand repair services for instruments not under contract. Provides emergency repair with 24-48 hour turnaround and 24/7 availability.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Annual | Q1 Service Plan - All-inclusive full service |
| Subscription | Annual | Q2 Service Plan - PM-focused with parts extra |
| Subscription | Annual | Custom Plan - Tailored to lab needs |
| Subscription | Multi-year contract | 3-Year All-Inclusive Coverage for SCIEX Triple Quad 6500 |
| Unit Pricing | Pay-as-you-go | Parts and Consumables - Unit Pricing |
Go-to-market motion2 records
Distribution channels4 records
Marketing channels11 records
Lab Tech Support product offering
Product offeringCore offering
Lab Tech Support provides third-party maintenance, repair, and qualification services for mass spectrometry and chromatography instruments, including LC-MS/MS, HPLC, and UPLC systems manufactured by SCIEX, Shimadzu, Waters, and Agilent. The company offers tiered annual and multi-year service plans (Q1 all-inclusive, Q2 PM-focused, and Custom), on-site field engineering, 24/7 remote diagnostic support, and an e-commerce catalog of OEM-compliant replacement parts and consumables (rotors, seals, electrodes, filters, fittings).
Product overview
Lab Tech Support provides expert repair, maintenance, and support services for mass spectrometry and analytical laboratory instruments, alongside a comprehensive catalog of OEM-compatible consumable parts. The company offers three service plan tiers (Q1 all-inclusive, Q2 preventive maintenance-focused, and Custom tailored plans) covering SCIEX, Shimadzu, Waters, and Agilent mass spectrometers and HPLC/UPLC systems. The parts catalog includes interchangeable consumables such as HPV rotors, plunger seals, needle seals, piston seals, air intake filters, calibration syringe kits, turbo heater components, TIS electrodes, and various fittings — all designed to be compatible with OEM specifications for instrument maintenance and repair.
Differentiator
Problem solved
Functional benefit
Products and services
- Q1 Service Plan
Quantifiable outcome
- Remote support resolves 90% of instrument issues without field visit
- +3 more outcomes
Companies that use Lab Tech Support
Customer profileNamed customers4 records
Segments5 records
Ideal customer profiles4 records
Lab Tech Support technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Lab Tech Support partnerships and signals
Strategic signalScale indicators8 records
Recent moves5 records
Expansion highlights5 records
Lab Tech Support competitors and assessment
Company assessmentDirect peers
- Shimadzu Scientific Instruments: OEM of LC-MS/MS and HPLC/UPLC systems covered by Lab Tech Support, with Shimadzu's own service network competing for the same North American customers.
- SCIEX: OEM of the mass spectrometers (e.g., Triple Quad 6500) that Lab Tech Support primarily services. SCIEX's own service organization competes directly with Lab Tech Support's service contracts on the same installed base.
- Agilent Technologies: Manufacturer of HPLC/UPLC and LC-MS systems that Lab Tech Support services; Agilent CrossLab Services is the in-OEM service arm that competes head-to-head with Lab Tech Support's multi-OEM service plans.
- Waters Corporation: OEM of LC and MS instruments supported by Lab Tech Support. Waters' service organization competes on the same installed base with proprietary service plans.
Broad incumbents
- Thermo Fisher Scientific: Largest life-science tools provider with a broad LC-MS and HPLC installed base and a global service organization. Competes with Lab Tech Support across multi-OEM service opportunities.
- Bruker Corporation: Mass spectrometry and analytical instrumentation OEM with its own service business. Comparable on the mass-spec service axis even though not a primary OEM in Lab Tech Support's catalog.
- PerkinElmer (Revvity): Broad analytical and life-science instrumentation provider with a global service organization. Competes for service contracts on laboratory analytical instruments in pharma and biotech accounts.
Emerging players
- Peak Scientific: Independent manufacturer of gas generators for LC-MS and other analytical instruments. Comparable as a smaller, multi-region third-party vendor serving the same analytical-instrument customer base.
Others
- Restek Corporation: Independent chromatography consumables supplier. Comparable as a third-party alternative to OEM consumables for the same analytical-lab customers.
- Phenomenex: Chromatography columns and consumables supplier for HPLC and LC-MS workflows. Adjacent ecosystem player serving the same analytical-lab buyers.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Lab Tech Support social profiles
Digital presenceLab Tech Support financial estimates
Financial estimateRevenue estimate
Valuation estimate
Lab Tech Support leadership team
Management profileNumber of profiles
Profiles1 record
Lab Tech Support funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Lab Tech Support M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Lab Tech Support
What does Lab Tech Support do?
Lab Tech Support provides third-party maintenance, repair, and qualification services for mass spectrometry and chromatography instruments, including LC-MS/MS, HPLC, and UPLC systems manufactured by SCIEX, Shimadzu, Waters, and Agilent. The company offers tiered annual and multi-year service plans (Q1 all-inclusive, Q2 PM-focused, and Custom), on-site field engineering, 24/7 remote diagnostic support, and an e-commerce catalog of OEM-compliant replacement parts and consumables (rotors, seals, electrodes, filters, fittings).
Is Lab Tech Support a public or private company?
Lab Tech Support is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Lab Tech Support founded?
Lab Tech Support was founded in 2009. It employs 11 to 50 people.
Where is Lab Tech Support based?
Lab Tech Support is headquartered in Mississauga, Canada, in the North America region.
How does Lab Tech Support make money?
Three revenue lines are on record. Service Contracts are the primary driver. The others are parts and Consumables Sales and emergency Repair Services.
Who are Lab Tech Support's main competitors?
Direct peers on record are Shimadzu Scientific Instruments, SCIEX, Agilent Technologies and Waters Corporation. Broad incumbents are Thermo Fisher Scientific, Bruker Corporation and PerkinElmer (Revvity). Peak Scientific is listed as an emerging player. Others are Restek Corporation and Phenomenex.
Does Lab Tech Support have an API?
No public API is recorded for Lab Tech Support.
What industry is Lab Tech Support in?
Lab Tech Support's product category is Analytical Laboratory Instrument Maintenance Services. Its primary akta.pro industry code is HLAGAIAN, Maintenance, Service Contracts & Equipment Repair (Field Service, Parts), with a secondary code of HLAGAIAD, Liquid Handling & Laboratory Automation (Pipettes, Robots, Workstations). Its NAICS code is 811210 and its SIC code is 3821.