Human Resources Development Institute

What Human Resources Development Institute does

Human Resources Development Institute, Inc. (HRDI) is a non-profit community behavioral health center headquartered in Chicago, Illinois, operating as a wholly-owned subsidiary of Friend Health since the December 2017 merger with Friend Family Health Center (rebranded as Friend Health in May 2019). Founded in 1974 by Dr. C. Vincent Bakeman and Doris M. Lomax on Chicago's South Side, HRDI has delivered behavioral health services to underserved communities for over fifty years. The organization operates nearly two dozen distinct programs across fifteen physical locations, with service lines spanning mental health, substance use treatment, crisis intervention, residential care, case management, psychiatric rehabilitation, peer and family support, and veteran-specific services. A 24/7 Community Triage Center at 33 E. 114th Street provides walk-in mental health crisis assessment and substance use screening without appointment requirements.

HRDI's core offerings include Community Crisis Services & Supports, Treatment Planning, Screening/Assessment/Diagnosis & Risk Assessment, Outpatient Mental Health & Substance Use Services, Targeted Case Management, Outpatient Primary Care Screening & Monitoring, Community-Based Mental Health Care for Veterans, Peer/Family Support & Counselor Services, and Psychiatric Rehabilitation Services. Residential programs include 24-hour treatment for men and women misusing alcohol and drugs, plus a specialized women's program accommodating up to 10 dependent children ages 0–4. Services are delivered using evidence-based and evidence-informed models of care with a whole-person care integration approach. The underlying technology stack is limited to a third-party Netsmart cloud-based EHR; no proprietary platform, AI/ML capabilities, or custom-built technical infrastructure is disclosed.

HRDI's business model combines insurance billing and third-party payer claims, a Sliding Fee Discount Program that follows federal poverty guidelines and lowers costs based on family size and household income, and government grants (including COVID-19 and vaccination education grants). Services are provided regardless of ability to pay in compliance with HIPAA and Illinois state behavioral health regulations. The organization employs 101–250 staff and is led by Interim Executive Director Arshele Stevens, who concurrently serves as Chief Transformation Officer for parent Friend Health, indicating centralized leadership across the parent-subsidiary structure. Marketing is community-led and referral-driven rather than digital, with Cook County Health serving as a key strategic partner for the Community Triage Center.

Name

Human Resources Development Institute

Legal name

Human Resources Development Institute, Inc.

Website

https://hrdi.org

Company type

Private

Founded year

1974

Operating status

Operating

Headcount range

101–250 employees

Short description

HRDI is a non-profit community behavioral health center operating as a subsidiary of Friend Health, providing nearly two dozen mental health, substance use, and crisis intervention programs across fifteen Chicago South Side locations since 1974.

Ownership category

akta.pro rank

Product category

Community Behavioral Health Services

NAICS

Residential Mental Health and Substance Abuse Facilities (62322), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Health Services (8000), Services-Social Services (8300), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Behavioral Health–Capable Assisted Living (Mental Health/SUD Support) (HLADABAI)

Keywords

• Community behavioral health
• Mental health services
• Substance use treatment
• Residential treatment programs
• Crisis intervention services

Headquarters

HQ city

Chicago

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Sliding Fee Discount Program: Revenue is generated through a sliding fee discount program based on family size and household income. The program lowers the cost of care for patients who qualify, following federal program rules and requirements. Services are provided regardless of ability to pay.
2. Insurance Billing and Third-Party Payers: The organization processes claims with insurance companies, conducts utilization review activities, and handles payment-related operations for mental health services. Substance abuse treatment payment requires written authorization from patients.
3. Government Grants: HRDI has been awarded grants for COVID and vaccination education during the pandemic, indicating grant-funded revenue streams for specific programs.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels2 records

Core offering

HRDI is a community behavioral health center that provides a comprehensive array of prevention, intervention and treatment services for mental health, substance use, and community health concerns on Chicago's South Side. It runs nearly two dozen programs across fifteen locations, including crisis services, outpatient mental health and substance use treatment, residential treatment, case management, psychiatric rehabilitation, peer/family support, and veteran services, delivered using evidence-based and evidence-informed models and financed in part through a Sliding Fee Discount Program that ensures care regardless of ability to pay.

Product overview

HRDI is a community behavioral health center that operates as a subsidiary of Friend Health, providing a comprehensive array of prevention, intervention, and treatment services. The organization offers nearly two dozen distinct programs across fifteen locations, organized around core service categories including crisis services, outpatient mental health and substance use treatment, residential programs, and community-based care. Key offerings include the 24/7 Community Triage Center for walk-in crisis services, residential treatment for men and women (including programs for pregnant and parenting women with children), and specialized services for veterans. The portfolio also includes case management, psychiatric rehabilitation, peer and family support services, primary care screening, and a Sliding Fee Discount Program for uninsured or underinsured patients. Services are delivered using evidence-based and evidence-informed models of care with a focus on whole-person care integration.

Differentiator

Problem solved

Functional benefit

Products and services

• Community Crisis Services & Supports Immediate support services for individuals experiencing mental health or substance use crises, available 24/7, designed for Chicago South Side residents in need of rapid behavioral health intervention.
• Outpatient Mental Health & Substance Use Services Outpatient treatment programs addressing mental health conditions and substance use disorders using evidence-based models of care, delivered across multiple South Side clinic locations.
• Residential Treatment Programs 24-hour residential treatment for men and women misusing alcohol and other drugs, including a women's program that accommodates pregnant and parenting women with up to ten dependent children ages 0-4.
• Community Triage Center (CTC) 24/7 walk-in services providing mental health crisis assessment, substance use screening, treatment referrals, and case management without requiring an appointment, located at 33 E 114th St, Chicago.
• Targeted Case Management Coordinated case management services helping individuals navigate and access appropriate healthcare and social services across HRDI's network of programs.
• Community-Based Mental Health Care for Veterans Specialized mental health services designed for military veterans, delivered in community settings to complement and extend VA services for the Chicago veteran population.
• Peer, Family Support & Counselor Services Support services delivered by peer specialists and family counselors to assist individuals in recovery and connect families to behavioral health resources.
• Psychiatric Rehabilitation Services Rehabilitative services helping individuals with psychiatric conditions develop skills for daily living and community integration.
• Supervised Residential Placement 24-hour supervised residential placement for individuals experiencing mental health challenges, accommodating both men and women at separate locations, requiring program participation and subject to availability.
• Recreational & Recovery Drop-in Center Drop-in center providing recreational activities and recovery support services for individuals in recovery, operating 24/7 on Chicago's South Side.
• Chicago Family Case Management / HOPWA Case management services for Chicago families, including the Housing Opportunities for Persons with AIDS (HOPWA) program, delivered at 8151 S. Western Avenue.
• Outpatient Primary Care Screening & Monitoring Primary health screening and ongoing monitoring integrated with HRDI's behavioral health services to support whole-person care.
• Sliding Fee Discount Program Financial assistance program lowering the cost of care for patients who qualify based on family size and household income, following federal program rules, ensuring care regardless of ability to pay.

Named customers3 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered core.

• Friend Family Health Center (Friend Health)coreStrategic or Co-development Partner · 1 December 2017HRDI merged with Friend Family Health Center in December 2017 as a subsidiary, integrating behavioral and primary health care. In May 2019, the merged entity rebranded as Friend Health. HRDI operates as a subsidiary under Friend Health, with shared leadership and integrated service delivery.
• Cook County HealthcoreStrategic or Co-development PartnerCook County Health provides support for HRDI's Community Triage Center, enabling 24/7 walk-in services for mental health and substance abuse crisis intervention. The partnership enables coordinated services between county health systems and community behavioral health providers.

Scale indicators3 records

Recent moves8 records

Expansion highlights5 records

Direct peers

• Haymarket Center: Chicago-based non-profit providing substance use disorder treatment, mental health services, and residential programs to underserved populations. Highly comparable to HRDI in mission, patient population, and service mix in metropolitan Chicago.
• Thresholds: Large Chicago non-profit mental health and substance use provider offering residential, outpatient, case management, and recovery services. Directly comparable to HRDI on geography, mission, and integrated behavioral health model.
• Trilogy Behavioral Healthcare: Chicago-area non-profit providing community-based mental health and behavioral health services, including residential and outpatient programs. Closely comparable to HRDI in service model and patient focus.
• Gateway Foundation: Illinois-based non-profit specializing in substance use disorder treatment with residential and outpatient programs. Comparable to HRDI's residential and outpatient SUD services portfolio.
• Aunt Martha's Health & Wellness: Federally qualified health center operating across Illinois with integrated primary care, behavioral health, and social services. Comparable to HRDI in FQHC-style mission, sliding-fee economics, and integrated care delivery.
• Heartland Alliance: Chicago-based non-profit providing social services, behavioral health, housing, and case management to vulnerable populations. Comparable to HRDI on social-services-plus-behavioral-health model serving South and West Side communities.
• Esperanza Health Centers: Chicago FQHC serving predominantly Latino communities on the South and West Sides with integrated primary and behavioral health. Comparable to HRDI in FQHC model, sliding-fee structure, and Chicago underserved-community focus.
• Lawndale Christian Health Center: Chicago FQHC providing integrated primary care, behavioral health, and social services on the West Side. Comparable to HRDI in FQHC model, mission, and integrated care delivery to underserved communities.
• ACCESS Community Health Network: Large Chicago-area FQHC network operating multiple community health centers with integrated primary and behavioral health. Comparable to HRDI in FQHC structure, multi-site operating model, and sliding-fee revenue model.

Broad incumbents

• Cook County Health: Large public health system that operates as HRDI's core partner supporting the Community Triage Center. Comparable as a major Chicago safety-net behavioral health and primary care provider with overlapping patient population.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/hrdi_inc

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Human Resources Development Institute