What Ebicus does

Ebicus B.V. is a privately held Dutch IT consulting and managed services firm specializing in the full lifecycle of customer relationship management (CRM) environments across three major enterprise platforms: Salesforce, Oracle (Siebel, CX, Fusion Middleware, Autonomous Database), and Microsoft Dynamics 365. Founded in 2004 and headquartered in the historic Koepelgevangenis building in Haarlem, the company operates with a small team (11–50 employees) to deliver managed services, project-based consulting, staffing (detachering), and end-user training. Its five branded service lines — Salesforce Managed Services, Oracle CRM & CX, Microsoft Dynamics 365 CRM & BI, Data & Insights, and Integration, Cloud Platforms & Security (IPS) — collectively address the post-implementation challenge of sustaining CRM ROI, with a Quickscan & Advies methodology and a proprietary Siebel on Docker capability as differentiators.

The firm generates revenue through four streams: recurring managed services contracts (Ebicus Managed Services / EMS), project-based consulting on time-and-materials or fixed-scope terms, temporary consultant placement (detachering), and training/adoption programs. Pricing is negotiated per engagement rather than publicly listed, though job postings disclose salary bands (€2,600–€6,000/month gross plus inzetbonussen). Ebicus's go-to-market is consultative and relationship-driven, with direct sales to Dutch enterprise, government, and mid-market clients, supplemented by partner referrals from Salesforce, Oracle, and Microsoft, a dedicated salesforcemanagedservices.nl portal, and content marketing via blog, Eloqua-driven email, LinkedIn, and podcast channels.

Ebicus serves a blue-chip Dutch customer base spanning financial services (ABN AMRO, Rabobank, ING, Atradius), government (IND, Politie, Raad voor de Rechtspraak), enterprise (IKEA, Mercedes-Benz, Vopak, Arcadis, TMG, Iconiq), and non-profit (De Dierenbescherming, Nationale Opera en Ballet) clients. The company maintains ISO 27001 certification for its Managed Service Center and was the first local Salesforce MSP Partner in the Netherlands. Owner and CEO Huub van Rijswijck leads the firm, with Ton van der Meer joining as CCO Salesforce in June 2023 to scale the Salesforce managed services practice.

Name

Ebicus

Legal name

Ebicus B.V.

Website

https://ebicus.com

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Short description

Ebicus is a Dutch IT consulting and managed services firm specializing in the full lifecycle of Salesforce, Oracle, and Microsoft Dynamics 365 CRM environments for enterprise, government, financial services, and non-profit clients in the Netherlands.

Ownership category

akta.pro rank

Product category

CRM Consulting and Managed Services

NAICS

Computer Systems Design and Related Services (54151), Custom Computer Programming Services (541511)

SIC

Services-Computer Integrated Systems Design (7373), Services-Computer Programming, Data Processing, Etc. (7370)

akta.pro primary industry

CRM Implementation & Customization Services (BPAEAGAC)

akta.pro secondary industries

CRM Managed Services & Support (BPAEAGAD), CRM Implementation & Systems Integration (BPAFAFAB)

Keywords

• CRM managed services
• Salesforce consulting
• Oracle Siebel services
• Microsoft Dynamics consulting
• Cloud platform integration

Headquarters

HQ city

Halfweg

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Managed Services Contracts: Recurring managed services contracts providing ongoing CRM administration, support, and development for enterprise customers. Ebicus positions its Managed Services as a unique and highly flexible offering that differentiates the company. Services are available for Salesforce, Oracle (Siebel, CX), and Microsoft Dynamics 365 environments.
2. Project-based Consulting: Time-and-materials or fixed-scope consulting engagements for CRM implementations, optimizations, integrations, and cloud migrations. Projects are executed by certified specialists with years of enterprise experience.
3. Detachering / Staffing: Placement of Ebicus consultants into customer organizations on a temporary or project basis to supplement customer teams with specialized CRM expertise.
4. Training & Opleidingen: End-user training and adoption programs for CRM platforms, helping organizations ensure their employees effectively use deployed CRM systems.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels6 records

Core offering

Ebicus provides ongoing managed services, consulting, and project implementations for enterprise CRM environments built on Salesforce, Oracle (Siebel, CX, Fusion Middleware, Autonomous Database), and Microsoft Dynamics 365. Its offerings cover the full CRM lifecycle — from advisory and quickscans through implementation, integration, cloud platform engineering (Azure, OCI, AWS), data analytics, end-user training, and continuous managed operations — sold primarily to Dutch enterprises, government, financial institutions, and non-profits.

Product overview

Ebicus is a CRM product lifecycle partner offering managed services and consulting across multiple CRM platforms. Its core offering is a suite of Managed Services that provide ongoing administration, optimization, and development of CRM environments, complemented by specialized consulting practices. The five main branded service lines are: Salesforce Managed Services (covering Sales, Service, and Marketing Cloud), Oracle CRM & CX (covering Siebel CRM, Oracle Sales Cloud, and broader Oracle CX), Microsoft Dynamics 365 CRM & BI, Data & Insights (data analytics, visualization, and consulting), and Integration, Cloud Platforms & Security (IPS — covering cloud engineering, DevOps, integration, and security). These services work together as a full-lifecycle offering, from initial implementation and quickscan/advisory through to managed operations, user adoption, training, and continuous improvement.

Differentiator

Problem solved

Functional benefit

Products and services

• Salesforce Managed Services

Quantifiable outcome

• End-user satisfaction increased by 50% and active user count grew by 33% after Oracle Sales Cloud boost and repair at Atradius Collections
• +2 more outcomes

Named customers17 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability3 records

Feature5 records

Partnerships

Five partnerships are on record, tiered core.

• SalesforcecoreTechnology or IntegrationEbicus is a Salesforce Managed Services Provider (MSP) Partner, the first local partner in the Netherlands to receive this designation. The company offers ongoing managed services for Salesforce customers covering administration, support, and continuous development. Ebicus has a dedicated website (salesforcemanagedservices.nl) for Salesforce managed services. The partnership is distinguished by Ebicus's exclusive focus on managed services post-implementation rather than initial implementation work.
• OraclecoreTechnology or IntegrationEbicus is an Oracle Partner Network member with deep expertise in Oracle Siebel CRM, Oracle CX, Oracle Fusion Middleware, and Oracle Autonomous Database. The company has been delivering Oracle CRM managed services for over 20 years, originally starting with Siebel before expanding to other Oracle solutions. Oracle solutions represent one of three core platform specializations alongside Salesforce and Microsoft.
• MicrosoftcoreTechnology or IntegrationEbicus has a Microsoft Dynamics 365 CRM and Power Platform practice, providing consulting and managed services for Microsoft CRM environments. The partnership covers both CRM and BI capabilities within the Microsoft ecosystem.
• Microsoft AzurecoreTechnology or IntegrationAzure is used as a cloud platform for delivering data engineering, AI, and DevOps solutions. Ebicus has dedicated Azure Data Engineer and Cloud Platform DevOps Engineer roles focused on Azure stack technologies including Data Factory, Data Lake, Databricks, Synapse, and Kubernetes on AKS.
• Oracle Cloud Infrastructure (OCI)coreTechnology or IntegrationOracle Cloud Infrastructure is used for cloud platform engineering and migrations, including running Siebel in Docker containers on OCI. Ebicus has expertise in setting up, migrating, and operating environments on OCI with monitoring, logging, and FinOps practices.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Devoteam: European IT consultancy with a strong cloud and CRM focus (Salesforce, Microsoft, Oracle) operating in the Netherlands; comparable to Ebicus as a mid-sized specialist with similar platform partnerships.
• Sopra Steria: European-headquartered IT services firm with deep Salesforce, Oracle, and Microsoft CRM practices and a substantial Netherlands delivery footprint, directly competing for Dutch enterprise CRM implementation and managed services deals.
• Ordina (Kyndryl): Dutch-origin IT services provider with Microsoft and Oracle CRM consulting practices serving the same mid-market and enterprise Dutch customers Ebicus targets, particularly in government and financial services.
• Cegeka: Benelux IT services company with CRM, cloud, and managed services capabilities across the Netherlands and Belgium, competing head-to-head with Ebicus for multi-vendor enterprise CRM engagements in the region.

Broad incumbents

• Accenture: Global consulting and SI with deep CRM transformation practices across all three platforms Ebicus serves, often engaged on the largest Dutch enterprise CRM programs where Ebicus plays a supporting or specialist role.
• Deloitte: Big Four firm with CRM implementation, managed services, and data analytics practices in the Netherlands; overlaps with Ebicus on Salesforce, Oracle, and Microsoft engagements for financial services and public sector clients.
• Wipro: Global IT services provider with Salesforce, Oracle, and Microsoft delivery centers that compete on price and scale for Dutch CRM implementation and managed services work, particularly in regulated industries.
• Capgemini: Global systems integrator with established Salesforce, Oracle CX, and Microsoft Dynamics practices serving Dutch enterprise and government accounts; competes with Ebicus on larger programs where global delivery scale is required.
• PwC: Big Four advisory firm with CRM consulting and managed services capabilities across major platforms; competes for Dutch enterprise and government CRM transformation mandates alongside Ebicus.

Emerging players

• Slalom: US-origin consulting firm aggressively expanding in Europe with a Salesforce-heavy practice; increasingly competes with Ebicus for Dutch mid-market and enterprise Salesforce managed services engagements.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/Ebicus

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ebicus