Best Practices
Best Practices, LLC is a private Chapel Hill, NC benchmarking research and consulting firm serving pharmaceutical, biotechnology, and medical device companies with custom benchmarking studies, a database of 3,500+ best practices and 35,000+ metrics, subscription-based reports, and recurring advisory memberships across 40+ countries.
- Company typePrivate
- Founded1998
- HeadquartersChapel Hill, United States
- Headcount51–100
- GTM typeB2B
- OfferingServices
What Best Practices does
Best Practices, LLC is a private benchmarking research and consulting firm headquartered in Chapel Hill, North Carolina, founded in 1998. It serves primarily pharmaceutical, biotechnology, and medical device companies, with secondary coverage of healthcare providers, manufacturing, technology/communications, and financial services organizations. The firm claims that over 95% of top pharmaceutical companies have used its services.
The core platform is a proprietary benchmarking methodology built on senior-leader surveys and interviews, yielding a database of 3,500+ best practices and 35,000+ metrics spanning 18+ functional areas including medical affairs, product launch, market access, commercial operations, and clinical research. Product offerings are organized into four pillars: (1) Research and Consulting (bespoke benchmarking studies); (2) Benchmarking Reports (pre-packaged, scope-priced reports from ~$29.95 to $25,000); (3) the Best Practice Database (subscription access via Individual, Pharma, Group, and University membership tiers); and (4) Research and Advisory Services (membership-based networking, including the Medical Affairs Consortium). Layered on top are Excellence Services (Field Medical, Launch Services, Patient Support, Medical Operations) and specialized analytics tools such as the Staffing Benchmarks Navigator, Product Launch Navigator, Investment & Cost Benchmark Analyzer, and Medical Affairs Navigator. Coverage extends across 20+ therapeutic areas and 40+ countries, particularly through the Field Medical Excellence offering.
Revenue is generated through a diversified mix: one-time report license fees, recurring database subscriptions, annual research and advisory memberships, and bespoke professional services engagements. GTM is sales-led via direct enterprise engagement, supplemented by a self-service e-commerce storefront for lower-priced reports. The firm reports AI/NLP-enhanced text analytics, predictive analytics for competitive intelligence, and process automation across its workflows, and has formalized a Digital Technologies / AI functional practice. Leadership is anchored by President and CEO Christopher Bogan (30 years of biopharmaceutical launch experience) and VP of Medical Affairs Practice James Drake.
Best Practices firmographics
Firmographics- Name
- Best Practices
- Legal name
- Best Practices, LLC
- Website
- https://best-in-class.com
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Best Practices, LLC is a private Chapel Hill, NC benchmarking research and consulting firm serving pharmaceutical, biotechnology, and medical device companies with custom benchmarking studies, a database of 3,500+ best practices and 35,000+ metrics, subscription-based reports, and recurring advisory memberships across 40+ countries.
- Ownership category
- akta.pro rank
Where Best Practices is headquartered
LocationHeadquarters
- HQ city
- Chapel Hill
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Best Practices business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Marketing or Sales
Revenue model
- Benchmarking Reports Sales: Sale of individual in-depth benchmarking reports to clients. Reports cover various healthcare industry functions, therapeutic areas, and business operations. Prices range from approximately $29.95 for basic reports to $25,000 for comprehensive multi-report series.
- Best Practice Database Subscriptions: Membership-based access to the online research database providing access to case studies, best practices, and metrics. Includes options for Individual, Pharma, Group, and University memberships. Document purchases can be applied toward full membership costs within 30 days.
- Research and Consulting Services: Bespoke consulting services enabling companies to optimize resources, verify strategy, identify and close performance gaps through custom benchmarking studies conducted by research consultants and team of experts.
- Research and Advisory Services: Membership-based networking and custom research services designed to optimize current business operations and spot upcoming trends through consortium participation.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| One time/ perpetual license | Pay-as-you-go | Individual Report Purchases |
| Subscription | Annual | Full Access Membership |
| Subscription | Annual | Research and Advisory Services Membership |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels8 records
Best Practices product offering
Product offeringCore offering
Best Practices, LLC is a benchmarking research and consulting firm that helps healthcare organizations improve performance by analyzing winning practices of leading companies. It sells one-time benchmarking reports, memberships to an online research database of 3,500+ best practices and 35,000+ metrics, recurring research and advisory services memberships, and bespoke consulting engagements focused on pharmaceutical, biotech, and medical device clients.
Product overview
Best Practices, LLC is a benchmarking research and consulting firm offering a portfolio of interconnected products and services for the healthcare industry (pharmaceuticals, biotechnology, medical devices). The core offering consists of Research and Consulting (custom benchmarking studies), Benchmarking Reports (pre-packaged industry research), Best Practice Database (online access to 3500+ best practices and 35000+ metrics), and Research and Advisory Services (membership-based networking). These are supplemented by Excellence Services (Field Medical Excellence, Launch Services Excellence, Patient Support Excellence, Medical Operations Excellence) and specialized Collections (New Product Planning, Medical Affairs Excellence). The Medical Affairs Consortium provides peer networking. Together, these products enable biopharma and medical device companies to benchmark performance, identify best practices, and achieve better patient, medical, and commercial outcomes.
Differentiator
Problem solved
Functional benefit
Products and services
- Research and Consulting Bespoke consulting services enabling companies to optimize resources, verify strategy, and identify and close performance gaps through proprietary best practices benchmarking methodology for pharmaceutical, biotech, and medical device clients.
- Benchmarking Reports In-depth industry-specific and cross-industry research reports providing benchmark metrics, actionable best practices, success stories, process maps, and case studies for pharmaceutical, biotech, and medical device companies. Pricing ranges from approximately $29.95 for basic reports to $25,000 for comprehensive multi-report series.
- Best Practice Database Online research database providing access to case studies, 3,500+ best practices, and 35,000+ metrics for benchmarking and performance improvement across healthcare industries. Available via Individual, Pharma, Group, and University membership tiers.
- Research and Advisory Services Membership-based networking and custom research services designed to optimize current business operations and spot upcoming trends in pharmaceutical and medical device sectors, including participation in consortia such as the Medical Affairs Consortium.
- Field Medical Excellence Service enabling clients to evaluate field medical teams' resource allocation and engagement strategies across diverse global markets with rapid assessments spanning 20+ therapeutic areas and 40+ countries.
- Launch Services Excellence Benchmarking reports and advisory services focused on product launch excellence including resource allocation, promotional efficiency, and multi-product launch strategies.
- Patient Support Excellence Services optimizing patient support programs, resource allocations, and implementation of key activities, tactics, and technologies to create supportive environments for patients and caregivers.
- Medical Operations Excellence Services focused on optimizing medical affairs operations including staffing, productivity, and performance measurement for field medical teams.
- Medical Affairs Consortium Membership consortium providing opportunity for client members to discuss challenges, develop action-oriented solutions, and uncover trends in the Medical Affairs function and its interactions with other critical functions.
- New Product Planning Collection Excellence series covering new product planning, launch excellence, and market entry strategies for biopharmaceutical products.
- Medical Affairs Excellence Collection Excellence series covering Medical Affairs strategy, structure, resources, and activities for optimizing the medical function across the product lifecycle.
Quantifiable outcome
- Hundreds of billions of dollars in branded assets launched with assistance from Best Practices
- +2 more outcomes
Companies that use Best Practices
Customer profileNamed customers2 records
Segments6 records
Ideal customer profiles3 records
Best Practices technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability5 records
Feature4 records
Best Practices partnerships and signals
Strategic signalScale indicators5 records
Recent moves6 records
Expansion highlights6 records
Best Practices competitors and assessment
Company assessmentDirect peers
- ZS Associates: ZS is a global management consulting and technology firm focused on sales, marketing, and commercial operations for pharmaceutical and healthcare clients — closely mirroring Best Practices' core biopharma commercial benchmarking and advisory work.
- Trinity Life Sciences: Trinity provides commercial strategy, benchmarking, and real-world evidence services to life sciences companies, directly overlapping with Best Practices' benchmarking, medical affairs, and launch excellence offerings for pharma and biotech.
- L.E.K. Consulting: L.E.K. is a global strategy consulting firm with a substantial life sciences practice advising pharma, biotech, and medtech clients on commercial strategy and benchmarking — comparable on healthcare consulting focus and enterprise client base.
- Health Advances: Health Advances is a healthcare strategy consulting firm advising biopharma, medical device, and diagnostics clients on commercial strategy and product commercialization — directly comparable in scope and customer base to Best Practices.
- Putnam Associates: Putnam is a specialized strategy consulting firm serving biopharmaceutical and medical device clients on commercial strategy and product launch — directly comparable on niche healthcare consulting positioning.
Broad incumbents
- McKinsey & Company: McKinsey operates a global Pharmaceutical & Medical Products practice that overlaps with Best Practices' pharma benchmarking and commercial excellence work, but as part of a much broader general management consulting portfolio.
- Bain & Company: Bain's Healthcare and Life Sciences practice covers pharma strategy, launch excellence, and commercial benchmarking, comparable in client focus but embedded in a much broader general management consulting franchise.
- The Boston Consulting Group: BCG's Healthcare practice serves pharma and medtech clients on commercial strategy, market access, and launch — overlapping with Best Practices' core offerings but as part of a global multi-industry consulting portfolio.
- IQVIA: IQVIA combines healthcare data, analytics, and consulting for pharma and biotech customers, including commercial benchmarking and launch analytics — a broader incumbent that overlaps with Best Practices' benchmarking and commercial insights work.
- Charles River Associates: CRA's Life Sciences practice provides strategy and economics consulting to pharma and biotech clients, including commercial strategy and benchmarking, comparable in healthcare focus but operating within a broader economic and strategy consulting portfolio.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Best Practices social profiles
Digital presenceBest Practices financial estimates
Financial estimateRevenue estimate
Valuation estimate
Best Practices leadership team
Management profileNumber of profiles
Profiles2 records
Best Practices funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Best Practices M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Best Practices
What does Best Practices do?
Best Practices, LLC is a benchmarking research and consulting firm that helps healthcare organizations improve performance by analyzing winning practices of leading companies. It sells one-time benchmarking reports, memberships to an online research database of 3,500+ best practices and 35,000+ metrics, recurring research and advisory services memberships, and bespoke consulting engagements focused on pharmaceutical, biotech, and medical device clients.
Is Best Practices a public or private company?
Best Practices is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Best Practices founded?
Best Practices was founded in 1998. It employs 51 to 100 people.
Where is Best Practices based?
Best Practices is headquartered in Chapel Hill, United States, in the North America region.
How does Best Practices make money?
Four revenue lines are on record. Benchmarking Reports Sales are the primary driver. The others are best Practice Database Subscriptions, research and Consulting Services and research and Advisory Services.
Who are Best Practices's main competitors?
Direct peers on record are ZS Associates, Trinity Life Sciences, L.E.K. Consulting, Health Advances and Putnam Associates. Broad incumbents are McKinsey & Company, Bain & Company, The Boston Consulting Group, IQVIA and Charles River Associates.
Does Best Practices have an API?
No public API is recorded for Best Practices.