The Information Access Group

What The Information Access Group does

The Information Access Group is an Australian private communications agency founded in 2009 and headquartered in Clayton, Victoria, that specialises in accessible communication services for people with disability, First Nations communities, multicultural communities and people with low literacy. The company delivers ten core services — Easy Read document conversion, Easy Read online (HTML publishing with audio and navigation), plain language editing, general editing, accessible document preparation, WCAG accessibility audits, WordPress website development, accessible graphic design, user testing and training workshops — using conventional technology stacks: WordPress with custom themes for websites, static HTML/CSS/JavaScript for hosted Easy Read online content, and WCAG 2.2 AA compliance tooling across Word, PDF, InDesign and HTML outputs.

The company operates a project-based professional services model priced per quote on document length and complexity, with 24-hour quote response SLAs, multi-year contract cadences and no publicly disclosed pricing tiers. Its go-to-market is sales-led, primarily through direct website quote requests and preferred-supplier status on Australian federal and state government panels, complemented by content marketing, a monthly newsletter, organic social media and an annual Accessible Information Forum. Revenue is heavily weighted toward government departments and agencies (NDIA, DoHAC, AFP, DFSVC, ACQSC, NSW Health), with secondary exposure to disability peak bodies (Inclusion Australia, ACD, Caringa), financial institutions (ANZ, State Trustees) and legal/community organisations (WLSQ, Carbon Creative, Safe Care Victoria). The company employs 11–50 staff, has no external funding, no parent company, and is led by Managing Director Sean de Kretser following a May 2025 rebrand and website relaunch.

Name

The Information Access Group

Legal name

Info Access Group Pty Ltd

Website

https://informationaccessgroup.com

Company type

Private

Founded year

2009

Operating status

Operating

Headcount range

11–50 employees

Short description

The Information Access Group is an Australian communications agency that converts complex information into Easy Read, plain language, accessible documents and WCAG-compliant websites, serving primarily federal and state government departments alongside disability, banking and legal sector clients.

Ownership category

akta.pro rank

Product category

Accessibility Communication Services

NAICS

Information (51), Translation and Interpretation Services (541930), Web Search Portals, Libraries, Archives, and Other Information Services (519)

SIC

Communications Services, Nec (4899), Services-Educational Services (8200), Miscellaneous Publishing (2741)

akta.pro primary industry

Accessible Media Production (Alt Formats, Captioning, Audio Description) (EDALAGAC)

akta.pro secondary industries

Digital Accessibility & Web/App Compliance (WCAG) (EDALAGAG), Note-Taking, Interpreting & Communication Access Services (EDALAGAD)

Keywords

• Accessible communication services
• Easy Read documents
• Plain language editing
• WCAG accessibility audits
• Accessible website development

Headquarters

HQ city

Clayton

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Professional Services (Project-based): Services quoted based on document length and complexity. Projects include Easy Read conversion, plain language editing, accessible document creation, accessibility audits, website development, graphic design, user testing, and training workshops. Quote requests receive response within 24 hours.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels5 records

Core offering

The Information Access Group is a specialist communications agency that converts complex information into accessible formats and produces accessibility-compliant communications for its clients. Its core work covers converting documents into Easy Read (image-supported simplified text), rewriting content in plain language, producing WCAG-compliant accessible documents, conducting WCAG accessibility audits, building accessible WordPress websites, providing accessible graphic design, running user testing with people with disability, and training client teams on plain language and accessible communications. The company sells these as individually quoted professional services to federal, state and local government, disability sector organizations, not-for-profits, and select commercial clients.

Product overview

The Information Access Group is a communications agency specializing in accessible communication services. The company operates as a unified service offering rather than a platform-plus-modules architecture. Its portfolio consists of ten distinct service offerings: Easy Read (simplified document conversion with images), Easy Read online (HTML web publishing with accessibility features), Plain language (editorial rewriting), Editing (quality review), Accessible documents (WCAG-compliant file preparation), Accessibility audit (conformance evaluation), Website development (custom WordPress websites), Graphic design (accessible visual design), User testing (audience feedback collection), and Training (workshops on plain language and accessibility). These services work together to help clients make their communications accessible to people with disability, First Nations people, multicultural communities, and people with low literacy.

Differentiator

Problem solved

Functional benefit

Products and services

• Easy Read Service that converts complex information into simplified, summarized Easy Read documents using images to support text, large font sizes, and white space, designed to reach audiences including people with disability, First Nations people, multicultural communities, and people with low literacy.
• Easy Read online Service that publishes Easy Read content as accessible HTML web pages with features including easy navigation, contents menu, PDF print option, and audio listen function, including hosting or providing packaged web files for clients.
• Plain language Editing service that transforms complex information into plain language by explaining technical terms, aiming for agreed reading levels, reducing sentence complexity, using active voice, and employing everyday words.
• Editing Editorial service enhancing clarity, accuracy, and flow of content with grammar checking, consistency review, fact verification, and structure suggestions for client documents.
• Accessible documents Service ensuring documents are inclusive and usable for everyone including assistive technology users, with proper tagging and WCAG compliance for Word, PDF, InDesign, and HTML files.
• Accessibility audit Website and intranet accessibility compliance evaluation following WCAG-EM methodology, including assistive technology testing with screen readers, manual and automated testing across devices and browsers, and comprehensive evaluation reports.
• Website development Custom website design and development using WordPress with custom themes, UX/UI design, WCAG 2.2 AA compliance, testing across browsers and devices, hosting on dedicated servers, and ongoing support.
• Graphic design Accessible graphic design services including packaging design, logo and brand identity, marketing materials, accessible presentations, reports, infographics, and data visualization.
• User testing Testing service including focus group testing, document testing with people with intellectual disability, one-on-one testing through the As We Are Research partnership, and screen reader testing for accessibility.
• Training Training workshops on plain language and accessible communications, offered as one-off or multiple sessions, half-day or full-day, online or in-person, covering principles, tools, and practical exercises.

Named customers15 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

One partnership is on record.

• As We Are ResearchcoreStrategic or Co-development PartnerLong-term partnership for conducting one-on-one user testing. As We Are Research runs 45-minute individual interviews with 5 participants to gather feedback on content. Thomas Sluiter from As We Are Research is quoted as discussing user research approaches for Easy Read content.

Scale indicators4 records

Recent moves5 records

Expansion highlights5 records

Direct peers

• Intopia: Australian digital accessibility consultancy that performs WCAG audits, accessibility testing, and inclusive design work for enterprise and government clients. Direct competitor in the accessibility audit and accessible web services where The Information Access Group competes.
• Centre for Inclusive Design: Australia/NZ-based organization providing accessible communications, co-design, and inclusion advisory services to government and enterprise. Closely comparable mission and customer set, with overlapping Easy Read and inclusive design offerings.
• Vision Australia: Major Australian disability service provider that produces accessible information, alternative formats, and Easy Read content for government and corporate clients. Comparable in producing WCAG-compliant accessible documents at scale for similar end users.
• Able Australia: Australian disability advocacy and service organization offering Easy Read translation, accessible information, and inclusion services. Operates in the same accessible-communications niche with similar government and disability-sector customers.
• Change People: UK-based social enterprise specializing in Easy Read, accessible information, and co-produced design with people with learning disabilities. Closest international analog in pure-play Easy Read services, providing a benchmark for service model and content library approach.
• Web Key IT: Australian accessibility consultancy providing WCAG audits, accessible PDF remediation, and training to government and corporate clients. Direct competitor in the accessible documents and audit service line.

Broad incumbents

• Deque Systems: Large US-headquartered digital accessibility firm offering enterprise-grade WCAG audits, testing tools (Axe), and consulting. Competes in the audit and accessible-document space but as a scaled incumbent with proprietary tooling rather than a specialized Australian services firm.
• Level Access: US-based accessibility platform and services company providing enterprise compliance, training, and managed accessibility services. Overlaps with the audit, training, and accessible document offerings but at much larger scale and via software-led delivery.

Others

• People with Disability Australia: Australian disability advocacy and representative organization that produces accessible policy resources and engages on inclusion standards. Adjacent ecosystem participant that influences demand for accessible communications but does not sell commercial Easy Read services.
• Australian Federation of Disability Organisations: National peak body representing people with disability in Australia that works on accessible communications policy and standards. Not a direct competitor but a key influencer and potential partner for accessible communications procurement frameworks.

Market position

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/infoaccessgroup
• Facebookfacebook.com/infoaccessgroup
• LinkedInlinkedin.com/company/information-access-group

Revenue estimate

Valuation estimate

Number of profiles

Profiles19 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Information Access Group