Procare
Procare Group is a privately held Australian provider of insurance, risk and wellness solutions, delivering injury management, NDIS allied health, investigations, forensics, claims management, recoveries, legal, and cyber risk services to insurers, brokers, underwriting agencies and corporate clients across Australia.
- Company typePrivate
- Founded1998
- HeadquartersAlexandria, Australia
- Headcount101–250
- GTM typeB2B
- OfferingServices
What Procare does
Procare Group is a privately held Australian provider of insurance, risk and wellness solutions, headquartered in Alexandria, NSW, and operating across all Australian states and territories through a national office network. Founded in 1998 as an insurance solutions provider, the company has grown organically into a multi-divisional platform that delivers injury management, workplace rehabilitation, NDIS therapeutic supports, ethical investigations, forensic accounting, claims management, third party administration, specialist recoveries, legal services, and cyber risk advisory through eight service brands: Procare Injury Management, PC Ability, Procare Investigations, Procare Forensics, Procare Recoveries, PC Legal, Procare Claims & Risk (PCR) and Procare Cyber. The group is led by Managing Director James Colgan and Executive Director Nick Tyson, supported by an executive team and a Group HR function, and operates with 400+ employed staff including 250+ allied health professionals.
The company's revenue model is professional-services based, with pricing structured per engagement rather than through publicly disclosed tiers. Revenue is generated across three streams — insurance and risk solutions (claims management, investigations, legal, forensics and recoveries sold to insurers, underwriting agencies, brokers and corporates), allied health services (primarily NDIS-funded therapeutic supports delivered through PC Ability) and training services delivered through a registered training organisation. Distribution is executed via direct enterprise field sales through a national office network and dedicated division websites, with channel partnerships extending the cyber practice through brokers, lawyers and managed service providers; marketing relies on content (the 'Focus' blog), email newsletters and executive LinkedIn presence.
Procare's underlying technology is not disclosed; there is no public API, SDK or AI capability referenced, and the company's differentiation is built on integrated multidisciplinary service delivery rather than proprietary software. Its value proposition centres on acting as a single supplier across the insurance and risk lifecycle for 3,000+ direct referring corporate clients, with the scale, geographic coverage and credentialed workforce needed to deliver allied health, medico-legal, investigation and claims services at a national level.
Procare firmographics
Firmographics- Name
- Procare
- Legal name
- Procare Group
- Website
- https://procaregroup.com.au
- Company type
- Private
- Founded year
- 1998
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- Procare Group is a privately held Australian provider of insurance, risk and wellness solutions, delivering injury management, NDIS allied health, investigations, forensics, claims management, recoveries, legal, and cyber risk services to insurers, brokers, underwriting agencies and corporate clients across Australia.
- Ownership category
- akta.pro rank
Procare industry classification
Industry- Product category
- Insurance Risk and Wellness Services
- NAICS
- Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)
- SIC
- Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)
- akta.pro primary industry
- Care Management & Care Coordination (Home & Community-Based) (HLAFAEAL)
- akta.pro secondary industries
- Caregiver Support, Coaching & Training (HLADALAG), Benefits, Insurance & Entitlement Navigation (Medicare/Medicaid/VA/LTC) (HSABAIAG)
Keywords
Where Procare is headquartered
LocationHeadquarters
- HQ city
- Alexandria
- HQ country
- Australia
- HQ region
- Oceania
Offices8 records
Markets served
Procare business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Insurance & Risk Solutions: Core revenue stream from providing insurance, risk and wellness solutions including injury management, claims management, investigations, legal services, forensics, and recoveries to insurance companies, brokers, and corporate clients.
- Allied Health Services: Revenue from providing therapeutic supports, occupational therapy, physiotherapy, speech pathology, psychology, and exercise physiology services primarily through NDIS arrangements.
- Training Services: Revenue from registered training organisation services and recognised courses in occupational rehabilitation and workplace safety.
Go-to-market motion1 record
Distribution channels2 records
Marketing channels3 records
Procare product offering
Product offeringCore offering
Procare Group is an Australian multidisciplinary provider of insurance, risk and wellness solutions operating since 1998. The company delivers integrated services across injury management and occupational rehabilitation, NDIS therapeutic supports, investigations, forensics, recoveries, legal services, claims and risk consulting, and cybersecurity through eight specialist divisions and 40+ office locations nationwide.
Product overview
Procare Group is a leading national provider of insurance, risk and wellness solutions, operating as a multidisciplinary integrated solutions provider since 1998. The company offers a unified portfolio of eight distinct service divisions and sub-brands that work in partnership to deliver comprehensive solutions: Procare Injury Management (wellness and occupational rehabilitation), PC Ability (NDIS therapeutic supports), Procare Investigations (ethical investigation services), Procare Forensics (forensic accounting and eDiscovery), Procare Recoveries (specialist recovery services), PC Legal (litigation and legal services), Procare Claims & Risk PCR (claims management and risk consulting), and Procare Cyber (cybersecurity solutions). The integrated nature of these services allows Procare to offer end-to-end solutions across the insurance and risk lifecycle.
Differentiator
Problem solved
Functional benefit
Products and services
- Procare Injury Management National wellness, return-to-work and injury management service delivering evidence-based occupational rehabilitation, workplace injury management and wellbeing services through allied health professionals for insurers and corporate employers.
- PC Ability (NDIS Therapeutic Supports)
Companies that use Procare
Customer profileSegments5 records
Ideal customer profiles4 records
Procare technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Procare partnerships and signals
Strategic signalPartnerships
Two partnerships are on record, tiered core.
- Insurance Brokers, Risk Specialists & LawyerscoreProcare Cyber partners with insurance brokers, risk specialists, and lawyers to provide cyber risk services tailored to the insurance and corporate sector. This partnership model enables delivery of comprehensive support including pre-breach resilience, incident response, and post-incident recovery with legal and regulatory considerations.
- PC Legal Pty LimitedcorePC Legal works closely with Procare Recoveries providing value and excellence at all stages of the recovery process through a cradle to grave model. PC Legal is also part of the broader Procare Group ecosystem offering legal services to insurance, commercial and private clients.
Scale indicators4 records
Recent moves6 records
Expansion highlights6 records
Procare competitors and assessment
Company assessmentBroad incumbents
- Crawford & Company: Global independent claims management and adjustment firm operating in Australia, providing loss adjusting and claims handling to insurers — comparable to Procare's claims, risk and recovery service lines.
- Sedgwick: Global claims management and loss adjusting firm with Australian operations serving insurers and corporates — overlapping with Procare's PCR Claims & Risk, Procare Recoveries and Procare Forensics divisions.
- Marsh (Australia): Global insurance broker and risk advisor with Australian operations providing risk consulting and insurance services to corporate clients — broadly comparable to Procare's PCR Claims & Risk and Procare Cyber offerings.
- Allianz Insurance Australia: Major Australian general insurer and workers compensation provider; a key Procare client and a competing integrated provider of injury management, claims and recovery services in some segments.
Direct peers
- WorkFocus Australia: Workplace rehabilitation and occupational health services provider in Australia, directly competing with Procare Injury Management on return-to-work and injury management engagements for insurers and employers.
- Recovery Partners: Australian injury management and workplace rehabilitation provider with a similar customer base of insurers, brokers and corporates — comparable scope to Procare's injury management and allied health services.
- APM (Australian Personal Management): Large Australian employment services, injury management and NDIS provider with allied health workforce and national footprint — overlapping significantly with Procare's injury management and PC Ability divisions.
- IPAR Rehabilitation: Australian national workplace rehabilitation and injury management provider delivering return-to-work and occupational rehabilitation services to insurers, employers and government — directly comparable to Procare Injury Management's core offering.
- Konekt: Australian injury prevention, rehabilitation and return-to-work specialist serving insurers, employers and government agencies — a direct peer to Procare's injury management and workplace wellness services.
Regional players
- icare NSW: New South Wales state-owned insurance and care provider delivering workers compensation, injury management and recovery services — a publicly owned counterparty and competitor to Procare in Australia's largest insurance market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Procare social profiles
Digital presenceProcare financial estimates
Financial estimateRevenue estimate
Valuation estimate
Procare leadership team
Management profileNumber of profiles
Profiles5 records
Procare subsidiaries and ownership
Company hierarchySubsidiaries8 records
Procare funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Procare M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Procare
What does Procare do?
Procare Group is an Australian multidisciplinary provider of insurance, risk and wellness solutions operating since 1998. The company delivers integrated services across injury management and occupational rehabilitation, NDIS therapeutic supports, investigations, forensics, recoveries, legal services, claims and risk consulting, and cybersecurity through eight specialist divisions and 40+ office locations nationwide.
Is Procare a public or private company?
Procare is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Procare founded?
Procare was founded in 1998. It employs 101 to 250 people.
Where is Procare based?
Procare is headquartered in Alexandria, Australia, in the Oceania region.
How does Procare make money?
Three revenue lines are on record. Insurance & Risk Solutions are the primary driver. The others are allied Health Services and training Services.
Who are Procare's main competitors?
Broad incumbents on record are Crawford & Company, Sedgwick, Marsh (Australia) and Allianz Insurance Australia. Direct peers are WorkFocus Australia, Recovery Partners, APM (Australian Personal Management), IPAR Rehabilitation and Konekt. icare NSW is listed as a regional player.
Does Procare have an API?
No public API is recorded for Procare.
What industry is Procare in?
Procare's product category is Insurance Risk and Wellness Services. Its primary akta.pro industry code is HLAFAEAL, Care Management & Care Coordination (Home & Community-Based), with a secondary code of HLADALAG, Caregiver Support, Coaching & Training. Its NAICS code is 624120 and its SIC code is 8082.