Procare

What Procare does

Procare Group is a privately held Australian provider of insurance, risk and wellness solutions, headquartered in Alexandria, NSW, and operating across all Australian states and territories through a national office network. Founded in 1998 as an insurance solutions provider, the company has grown organically into a multi-divisional platform that delivers injury management, workplace rehabilitation, NDIS therapeutic supports, ethical investigations, forensic accounting, claims management, third party administration, specialist recoveries, legal services, and cyber risk advisory through eight service brands: Procare Injury Management, PC Ability, Procare Investigations, Procare Forensics, Procare Recoveries, PC Legal, Procare Claims & Risk (PCR) and Procare Cyber. The group is led by Managing Director James Colgan and Executive Director Nick Tyson, supported by an executive team and a Group HR function, and operates with 400+ employed staff including 250+ allied health professionals.

The company's revenue model is professional-services based, with pricing structured per engagement rather than through publicly disclosed tiers. Revenue is generated across three streams — insurance and risk solutions (claims management, investigations, legal, forensics and recoveries sold to insurers, underwriting agencies, brokers and corporates), allied health services (primarily NDIS-funded therapeutic supports delivered through PC Ability) and training services delivered through a registered training organisation. Distribution is executed via direct enterprise field sales through a national office network and dedicated division websites, with channel partnerships extending the cyber practice through brokers, lawyers and managed service providers; marketing relies on content (the 'Focus' blog), email newsletters and executive LinkedIn presence.

Procare's underlying technology is not disclosed; there is no public API, SDK or AI capability referenced, and the company's differentiation is built on integrated multidisciplinary service delivery rather than proprietary software. Its value proposition centres on acting as a single supplier across the insurance and risk lifecycle for 3,000+ direct referring corporate clients, with the scale, geographic coverage and credentialed workforce needed to deliver allied health, medico-legal, investigation and claims services at a national level.

Name

Procare

Legal name

Procare Group

Website

https://procaregroup.com.au

Company type

Private

Founded year

1998

Operating status

Operating

Headcount range

101–250 employees

Short description

Procare Group is a privately held Australian provider of insurance, risk and wellness solutions, delivering injury management, NDIS allied health, investigations, forensics, claims management, recoveries, legal, and cyber risk services to insurers, brokers, underwriting agencies and corporate clients across Australia.

Ownership category

akta.pro rank

Product category

Insurance Risk and Wellness Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Home Health Care Services (8082), Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Care Management & Care Coordination (Home & Community-Based) (HLAFAEAL)

akta.pro secondary industries

Caregiver Support, Coaching & Training (HLADALAG), Benefits, Insurance & Entitlement Navigation (Medicare/Medicaid/VA/LTC) (HSABAIAG)

Keywords

• Insurance risk solutions
• Injury management services
• Workplace rehabilitation
• Claims management
• Forensic investigations

Headquarters

HQ city

Alexandria

HQ country

Australia

HQ region

Oceania

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure

Revenue model

1. Insurance & Risk Solutions: Core revenue stream from providing insurance, risk and wellness solutions including injury management, claims management, investigations, legal services, forensics, and recoveries to insurance companies, brokers, and corporate clients.
2. Allied Health Services: Revenue from providing therapeutic supports, occupational therapy, physiotherapy, speech pathology, psychology, and exercise physiology services primarily through NDIS arrangements.
3. Training Services: Revenue from registered training organisation services and recognised courses in occupational rehabilitation and workplace safety.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Procare Group is an Australian multidisciplinary provider of insurance, risk and wellness solutions operating since 1998. The company delivers integrated services across injury management and occupational rehabilitation, NDIS therapeutic supports, investigations, forensics, recoveries, legal services, claims and risk consulting, and cybersecurity through eight specialist divisions and 40+ office locations nationwide.

Product overview

Procare Group is a leading national provider of insurance, risk and wellness solutions, operating as a multidisciplinary integrated solutions provider since 1998. The company offers a unified portfolio of eight distinct service divisions and sub-brands that work in partnership to deliver comprehensive solutions: Procare Injury Management (wellness and occupational rehabilitation), PC Ability (NDIS therapeutic supports), Procare Investigations (ethical investigation services), Procare Forensics (forensic accounting and eDiscovery), Procare Recoveries (specialist recovery services), PC Legal (litigation and legal services), Procare Claims & Risk PCR (claims management and risk consulting), and Procare Cyber (cybersecurity solutions). The integrated nature of these services allows Procare to offer end-to-end solutions across the insurance and risk lifecycle.

Differentiator

Problem solved

Functional benefit

Products and services

• Procare Injury Management National wellness, return-to-work and injury management service delivering evidence-based occupational rehabilitation, workplace injury management and wellbeing services through allied health professionals for insurers and corporate employers.
• PC Ability (NDIS Therapeutic Supports)

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Two partnerships are on record, tiered core.

• Insurance Brokers, Risk Specialists & LawyerscoreChannel Partner/ Reseller/ DistributorProcare Cyber partners with insurance brokers, risk specialists, and lawyers to provide cyber risk services tailored to the insurance and corporate sector. This partnership model enables delivery of comprehensive support including pre-breach resilience, incident response, and post-incident recovery with legal and regulatory considerations.
• PC Legal Pty LimitedcoreStrategic or Co-development PartnerPC Legal works closely with Procare Recoveries providing value and excellence at all stages of the recovery process through a cradle to grave model. PC Legal is also part of the broader Procare Group ecosystem offering legal services to insurance, commercial and private clients.

Scale indicators4 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Crawford & Company: Global independent claims management and adjustment firm operating in Australia, providing loss adjusting and claims handling to insurers — comparable to Procare's claims, risk and recovery service lines.
• Sedgwick: Global claims management and loss adjusting firm with Australian operations serving insurers and corporates — overlapping with Procare's PCR Claims & Risk, Procare Recoveries and Procare Forensics divisions.
• Marsh (Australia): Global insurance broker and risk advisor with Australian operations providing risk consulting and insurance services to corporate clients — broadly comparable to Procare's PCR Claims & Risk and Procare Cyber offerings.
• Allianz Insurance Australia: Major Australian general insurer and workers compensation provider; a key Procare client and a competing integrated provider of injury management, claims and recovery services in some segments.

Direct peers

• WorkFocus Australia: Workplace rehabilitation and occupational health services provider in Australia, directly competing with Procare Injury Management on return-to-work and injury management engagements for insurers and employers.
• Recovery Partners: Australian injury management and workplace rehabilitation provider with a similar customer base of insurers, brokers and corporates — comparable scope to Procare's injury management and allied health services.
• APM (Australian Personal Management): Large Australian employment services, injury management and NDIS provider with allied health workforce and national footprint — overlapping significantly with Procare's injury management and PC Ability divisions.
• IPAR Rehabilitation: Australian national workplace rehabilitation and injury management provider delivering return-to-work and occupational rehabilitation services to insurers, employers and government — directly comparable to Procare Injury Management's core offering.
• Konekt: Australian injury prevention, rehabilitation and return-to-work specialist serving insurers, employers and government agencies — a direct peer to Procare's injury management and workplace wellness services.

Regional players

• icare NSW: New South Wales state-owned insurance and care provider delivering workers compensation, injury management and recovery services — a publicly owned counterparty and competitor to Procare in Australia's largest insurance market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/ProcareAU
• Facebookfacebook.com/ProcareGroupAU
• LinkedInlinkedin.com/company/procare-group

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Procare