What Known Online does

Known Online is a Latin American digital transformation agency founded in 2016 and headquartered in Buenos Aires, Argentina, with regional offices in Chile, Ecuador, Uruguay, and the USA. The company serves enterprise and mid-market clients across verticals including fashion, retail, supermarkets, automotive/industrial, pharmacy, food & beverage, and technology, with a client base of 100+ brands that includes Nike, Coca-Cola, Samsung, Mercado Libre, Falabella, Cencosud, Cummins, and Calvin Klein. Its core offering combines ecommerce platform development and digital marketing services under a consultative, project-based and retainer engagement model.

The company's technology stack centers on certified expertise across three primary ecommerce platforms — VTEX (including VTEX IO and VTEX Legacy, where it holds Hunter-quadrant partner status), Shopify/Shopify Plus, and Adobe Commerce (Magento) — supplemented by deep integrations with regional ERPs (SAP Business One, BSale), payment gateways (Transbank, MercadoPago), and logistics providers (Blue Express, Correos Chile, Servientrega, Loginter). Beyond services, Known Online has productized a suite of proprietary tools including OrderFlow OMS for order management, CrossUp for cross-selling, ChatFlow AI for conversational commerce, CatalogAI for catalog/SEO optimization, GA4 Tools for analytics, Prospect Tracker for lead management, and Known CRM. It also holds Google Premier Partner status, making it the only VTEX partner certified as a Google Marketing Platform partner.

Known Online generates revenue through four streams: (1) Software development and platform implementation on VTEX, Shopify, and Magento, billed as project-based or time-and-materials; (2) digital marketing services including SEO/GEO/AEO, performance media (Google Ads, Meta Ads, Pinterest Ads), marketing automation, and analytics, delivered as retainers or performance-based contracts; (3) staff augmentation and nearshore outsourcing of development and marketing teams; and (4) Full Commerce Bridge, a managed-services model where Known Online operates the entire online channel for a brand. Pricing is quote-based and not publicly disclosed. Its go-to-market blends consultative enterprise selling, inbound demand generation through 98+ blog articles and 70+ case studies, and channel referrals from its platform partners (VTEX, Shopify, Google). The company is privately held with no disclosed external funding.

Name

Known Online

Legal name

Known Online

Website

https://knownonline.com

Company type

Private

Founded year

2016

Operating status

Operating

Headcount range

51–100 employees

Short description

Known Online is a Latin American digital transformation agency offering ecommerce platform development, digital marketing, analytics, and staff augmentation services. It serves 100+ enterprise brands across fashion, retail, automotive, pharmacy, and F&B in Argentina, Chile, Ecuador, Uruguay, and the USA.

Ownership category

akta.pro rank

Headquarters

HQ city

Las Condes

HQ country

Chile

HQ region

Latin America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Revenue model

1. Software Development & Platform Implementation: Custom software development, platform migrations, and integrations on VTEX, Shopify, and Adobe Commerce (Magento). Revenue is generated through project-based engagements, time-and-materials development, and ongoing evolutive support contracts. This includes platform certification, configuration, custom development, ERP/payment/logistics integrations, and migration services.
2. Digital Marketing Services: Performance marketing (Paid Media on Google Ads, Meta Ads, Pinterest Ads), SEO/GEO/AEO strategy, marketing automation, analytics, and digital consulting. These services are delivered as retainer engagements or performance-based contracts, combining managed services with strategic consulting.
3. Staff Augmentation & Outsourcing: Dedicated teams and nearshore staff augmentation for both development and marketing functions, allowing clients to expand their in-house capabilities with skilled professionals managed by Known Online.
4. Full Commerce Bridge: Managed full commerce model where Known Online operates the entire online channel for a brand, combining platform management, digital marketing, logistics coordination, and analytics under one umbrella, monetized as a recurring service retainer.

Go-to-market motion2 records

Distribution channels5 records

Marketing channels9 records

Core offering

No source content was provided in the input to describe Known Online's core offering.

Product overview

Known Online is an e-commerce solutions provider that operates a platform-plus-modules architecture centered on their core products: OrderFlow OMS (Order Management System) and CrossUp (cross-selling/omnichannel tool). Their portfolio includes add-on modules including GA4 Tools for analytics, Prospect Tracker for lead management, ChatFlow AI for AI-powered customer chat, CatalogAI for AI-powered catalog management, and Known CRM for customer relationship management. They specialize in VTEX, Shopify, and Adobe Commerce (Magento) platforms and offer digital marketing services including SEO/GEO/AEO, performance marketing, and marketing automation, as well as data & analytics services.

Differentiator

Problem solved

Functional benefit

Quantifiable outcome

• SEO traffic increase of +87.5% and +42.33% visibility improvement for Líder supermarket chain (Sept 2023–June 2024)
• +14 more outcomes

Named customers61 records

Segments8 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration15 records

AI capability4 records

Feature8 records

Partnerships

Seven partnerships are on record, tiered core and secondary.

• VTEXcoreTechnology or IntegrationKnown Online is a certified VTEX implementation partner with deep expertise across VTEX Legacy, VTEX IO, and VTEX FastStore. The company holds multiple VTEX certifications including Implementation Certification, VTEX IO Certification, and Sales Certification. Known Online is classified as a 'Hunter' in the VTEX global partner Quadrant and has delivered dozens of VTEX projects across B2C, B2B, and B2E models. The partnership includes access to VTEX's platform for building, migrating, and managing ecommerce storefronts, seller centers, and omnichannel integrations.
• ShopifycoreTechnology or IntegrationKnown Online is a Shopify implementation partner with certified expertise in Shopify and Shopify Plus. The company develops Shopify storefronts, integrates payment and logistics providers, configures analytics and marketing tools, and provides ongoing evolutive support for Shopify-based ecommerce operations.
• Adobe Commerce (Magento)secondaryTechnology or IntegrationKnown Online develops and supports ecommerce platforms on Adobe Commerce (Magento), including B2B implementations, ERP integrations, and platform migrations. The company has delivered Magento projects for clients such as Grupo Agrana with custom purchasing process integrations.
• GooglecoreTechnology or IntegrationKnown Online holds Google Premier Partner status, reflecting the highest tier of certification across Google Ads, Google Analytics, Google Marketing Platform, and related products. The company is the only VTEX partner that is also a Google Marketing Platform partner, enabling best-in-class measurement and analytics implementations for delivered storefronts.
• Meta (Facebook/Instagram)secondaryTechnology or IntegrationKnown Online manages Meta Ads campaigns for clients as part of its performance marketing services, with demonstrated case studies showing strong ROAS outcomes on the Meta advertising platform.
• Blue ExpresssecondaryTechnology or IntegrationBlue Express is a Chilean logistics company for which Known Online built a native VTEX integration automating order receiving, tracking code retrieval, status updates, label generation, shipping pricing, and pickup point creation. The integration operates with 99.99% uptime and was developed in one month, enabling any VTEX store in Chile to connect their logistics to Blue Express.
• SAP Business OnesecondaryTechnology or IntegrationKnown Online implemented SAP Business One integration with VTEX IO for Apro (Chilean PPE/safety equipment distributor), enabling automatic stock and price data synchronization, transaction sending, invoice/ receipt generation, and B2B account statement management. The integration enables Apro to operate its B2C and B2B sites with minimal stock breakage and minimal human intervention.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• Accenture Song: Global consulting incumbent operating a dedicated interactive/digital commerce practice serving Fortune 500 retailers. Cited as a Known Online digital-commerce partner and represents the broader, scaled competitive alternative for enterprise digital transformation mandates.
• Deloitte Digital: Big-Four digital transformation practice with a strong commerce platform and customer-experience portfolio across global enterprise clients. Comparable as a broader incumbent alternative for large-scale Latin American ecommerce and digital marketing engagements.

Direct peers

• R/GA: Global digital agency with established LatAm operations delivering commerce, brand experience, and marketing transformation for enterprise clients. Comparable in cross-vertical scope and emphasis on technology-enabled creative and marketing services.
• CI&T: Brazilian digital transformation consultancy with deep LatAm presence, enterprise focus, and a growing portfolio of proprietary AI/data products. Closely comparable in size, vertical mix, and strategy of layering software IP on top of services revenue.
• VMLY&R: WPP-owned global brand and digital experience agency with dedicated commerce and commerce-media practices serving enterprise retailers. Comparable in combining creative, performance marketing, and platform-led ecommerce execution.
• Dept Agency: Global digital agency delivering ecommerce, marketing technology, and creative services to enterprise brands. Comparable in combining platform implementation, performance marketing, and proprietary tooling — with a comparable client book of multinational commerce brands.
• Thoughtworks: Technology consultancy with strong commerce platform practice (including accelerators for VTEX and Shopify-like ecosystems) and a notable Latin American delivery footprint. Comparable in consultative, platform-led digital transformation engagement model.
• Globant: Latin American-founded digital transformation and technology services firm delivering ecommerce, digital marketing and AI engineering to enterprise brands globally. Same regional talent pool, same enterprise client profile, and overlap on platform-based commerce implementations.
• SoftServe: Global digital consultancy combining nearshore engineering, ecommerce platform expertise, and digital marketing services for enterprise clients. Comparable in delivery model, vertical breadth, and emphasis on platform certifications.
• Huge (IBM iX): Digital experience agency with global ecommerce practice delivering platform implementations (including Shopify and Adobe Commerce), performance marketing, and CRM for enterprise brands. Closely comparable in service mix and enterprise target market.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/knownonline
• LinkedInlinkedin.com/company/known-online

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Known Online