Performa Nord

What Performa Nord does

Performa Nord GmbH is a wholly state-owned shared service provider (Eigengesellschaft) of the Free Hanseatic City of Bremen, founded in 2000 to consolidate personnel, finance, and insurance services across the Bremen state administration. Operated alongside a parallel Eigenbetrieb of the state, the company delivers payroll, personnel administration, Beihilfe/Heilfürsorge processing, civil servant pension administration (Versorgung), company pension management (Betriebliche Altersversorgung), occupational safety (Arbeitsschutz), citizen hotline services (Bürgertelefon Bremen under the 115 service number), central postal and courier operations, and business travel expense processing. Its core technology stack centers on KIDICAP 2000 for payroll, the MiP-Dienstreiseportal for travel expenses, and SAP R/3 HR integration for personnel master data feeding an automated Beihilfe calculation procedure; Matomo analytics with anonymized IPs supports the informational website. Operations span monthly payroll for roughly 14,000 civil servants, 21,000 tariff employees, 20,000 pensioners, and ~70,000 annual Beihilfe notices, plus 5 million mail pieces and 800,000 citizen calls per year.

The company serves 200+ customers nationwide across at least eight German states — municipal administrations in Lower Saxony, Schleswig-Holstein, Mecklenburg-Vorpommern, and Hesse; public-law broadcasting and energy institutions in North Rhine-Westphalia and Bremen; public-law foundations (museums, education) in Berlin, Lower Saxony, and Bremen; Deichverbände and Bremische Schulvereine applying public-sector tariff law; and university research institutes in Hamburg and Bremen. It monetizes through multi-year service contracts on a managed-services basis, with custom packaged offerings (full bundles or individual modules) priced via confidential quote rather than published rate cards. GTM is sales-led, executed through direct outreach by Managing Director Marie-Jo Fasse and Head of Marketing & Sales Torsten Brockmann, supported by a German-language website with accessibility features. There is no private equity, venture capital, or external investor ownership; oversight is exercised by the Senator für Finanzen on behalf of the Bremen state government.

Name

Performa Nord

Legal name

Performa Nord GmbH

Website

https://performanord-gmbh.bremen.de

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

1–10 employees

Short description

Performa Nord GmbH is a wholly state-owned shared service provider for the Free Hanseatic City of Bremen, delivering payroll, personnel administration, Beihilfe, pension, occupational safety, and citizen hotline services to 200+ public-sector clients across Germany.

Ownership category

akta.pro rank

Product category

Public Sector Shared Services

NAICS

Payroll Services (541214), Business Service Centers (56143), Office Administrative Services (5611), Administration of Human Resource Programs (except Education, Public Health, and Veterans' Affairs Programs) (92313)

SIC

Services-Management Services (8741), Services-Facilities Support Management Services (8744), Services-Miscellaneous Business Services (7380)

akta.pro primary industry

HR Shared Services Centers (Captive/Managed) (BPACAKAB)

akta.pro secondary industries

Managed Payroll Services (Full-Service Payroll Outsourcing) (BPAAAHAA), Payroll & Employment Tax Services (BPAHABAD)

Keywords

• Public sector payroll
• HR administration services
• Occupational safety management
• Citizen telephone services
• Shared service center

Headquarters

HQ city

Bremen

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure

Revenue model

1. Shared Services Revenue: Performa Nord generates revenue through providing shared service solutions to public sector organizations. As a modern Shared Service Dienstleister, the company charges public administrations for personnel administration, payroll processing, occupational safety services, and citizen phone services. Revenue is generated through service contracts with government entities who outsource administrative functions.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Performa Nord GmbH operates as a shared service provider for the German public sector, processing payroll and compensation for civil servants and public-sector employees, managing integrated personnel administration (including benefits, pensions, and company pensions), delivering occupational safety services, and operating the Bürger­telefon Bremen citizen hotline. It bundles HR back-office functions for municipalities, public-law institutions, foundations, and research entities nationwide.

Product overview

Performa Nord operates as a shared service center for public sector administration, offering a modular service portfolio built around HR and payroll processing as the core offering. The primary services include Bezüge- und Personalabrechnung (payroll and compensation processing) for 55,000 monthly records, and the Integrierter Personalservice (Integrated HR Service) which bundles personnel administration, job evaluations, benefits calculation, pension management, and company pension administration. Supporting services include Arbeitsschutz (occupational safety with safety engineers and company doctors), Service Bürgertelefon (citizen hotline answering 800,000 calls annually via the 115 network), and Servicecenter Dienstreisen (travel expense processing via the MiP-Dienstreiseportal). Sub-modules under the integrated HR service include Personalsachbearbeitung/Stellenbewertungen, Beihilfe/Heilfürsorge, Versorgung, and Betriebliche Altersversorgung. The company also operates a centralized postal and courier service handling 5 million mail pieces annually.

Differentiator

Problem solved

Functional benefit

Products and services

• Bezüge- und Personalabrechnung Payroll and compensation processing service for public-sector employees, including salary calculation and payment for civil servants and TVöD/TV-L employees, processing approximately 55,000 payroll records monthly across Bremen and external customers.
• Integrierter Personalservice Comprehensive integrated HR service bundle covering personnel administration, job classification, benefits calculation, civil-servant pension administration, and occupational pension management for over 3,500 employees of client organizations.
• Personalsachbearbeitung / Stellenbewertungen HR administration service handling employment relationships from hiring to termination, including salary classification reports (Eingruppierungsgutachten) and position evaluations for public administration clients.
• Beihilfe / Heilfürsorge Subsidy and health-care benefit calculation service processing over 70,000 benefit applications annually for approximately 100 public-sector clients, using automated calculation procedures with data imported from SAP R/3 HR.
• Versorgung Civil-servant pension administration service handling pension calculations, pension equalization, follow-up insurance processing, and accident care for approximately 20,000 pension recipients.
• Betriebliche Altersversorgung Company pension and supplementary insurance management service for public and other entities, including calculation, consulting, and client employee support.
• Arbeitsschutz Occupational safety and health management service providing safety-technology consulting, risk assessment, workplace-safety training, and occupational health services through company doctors for over 200 public institutions.
• Service Bürgertelefon Citizen hotline service operating as the telephone gateway for the Free Hanseatic City of Bremen, answering over 800,000 calls annually through the 115 nationwide service network, providing information, appointments, and administrative referrals.
• Servicecenter Dienstreisen Business travel expense processing service including travel-cost reimbursement, ticket and hotel payment, and the MiP-Dienstreiseportal electronic travel-expense system for standardized cross-departmental procedures.

Named customers5 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature3 records

Partnerships

Two partnerships are on record, tiered minor and core.

• ifib (Institut für Informationsmanagement Bremen)minorImplementation/ SI/ Consulting PartnerThe Institute for Information Management Bremen conducted accessibility evaluations of the website templates during development, ensuring compliance with Bremen accessibility regulations.
• D115-Verbund (115 Service Network)coreStrategic or Co-development PartnerPerforma Nord's Bürgertelefon Bremen operates as part of the nationwide D115-Verbund network, which provides standardized citizen services across participating German cities and municipalities. This partnership enables cross-regional citizen inquiry handling and service standardization.

Scale indicators7 records

Recent moves8 records

Expansion highlights4 records

Emerging players

• rexx systems GmbH: German SaaS provider of HR and talent-management software for small to mid-sized enterprises, including public-sector clients. An emerging cloud-HR player that competes for adjacent payroll/HR workloads where customers move off legacy on-prem public-sector shared services.

Direct peers

• KISA (Kommunale Informationsverarbeitung Sachsen): Shared municipal IT and administrative services provider for Saxon municipalities. Operates a similar model of providing payroll processing, personnel administration, and other back-office shared services to public-sector clients in a specific German state.
• IT.NRW (Landesbetrieb Information und Technik Nordrhein-Westfalen): State-owned IT service provider for North Rhine-Westphalia offering personnel and payroll services for state agencies. Direct comparable as a state-level shared services operator for personnel administration.
• Dataport: Public-sector IT and administrative shared-services provider for the northern German states (Hamburg, Bremen, Schleswig-Holstein, Mecklenburg-Vorpommern, Lower Saxony). Directly comparable as a government-owned IT/HR shared-services operator with payroll and personnel administration offerings for municipalities.
• Kommunale Datenverarbeitung Oldenburg (KDO): Municipal data-processing center serving municipalities in Lower Saxony. Provides payroll, HR and administrative IT services for public-sector employers, directly comparable to Performa Nord's customer base in Niedersachsen.
• AKDB (Anstalt für Kommunale Datenverarbeitung in Bayern): Bavarian municipal data-processing institution providing payroll, personnel administration and HR software to Bavarian municipalities and public-sector employers. Closely mirrors Performa Nord's role as a state-backed shared services provider for payroll/personnel administration.
• HZD (Hessische Zentrale für Datenverarbeitung): State data-processing center of Hesse providing IT and administrative shared services, including payroll and HR administration for Hessian public authorities. Direct comparable as a state-owned service center for personnel/payroll.

Regional players

• KDVZ Citkomm (Kommunale Dienstleistungsgesellschaft für Information, Technologie und Kommunale Datenverarbeitung): Regional municipal service center serving municipalities in North Rhine-Westphalia. Provides payroll, personnel administration, and IT services comparable to Performa Nord but for NRW municipalities rather than Bremen's geographic footprint.

Broad incumbents

• ADP (Automatic Data Processing) — Germany operations: Global payroll and HR services provider with German operations serving enterprises and public-adjacent employers. A broad incumbent offering similar payroll/personnel administration technology and outsourced services, though without Performa Nord's specific government-shared-service-center positioning.
• DATEV eG: Large German cooperative providing payroll, accounting and tax software and services to a broad range of businesses and public-sector clients. Operates at much greater scale than Performa Nord across the same payroll/accounting core function, but as a broad commercial incumbent rather than a specialised public-sector shared services operator.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/gericht

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Performa Nord