Icore
- Company typePrivate
- Founded1997
- HeadquartersLondon, United Kingdom
- Headcount51–100
- GTM typeB2B
- OfferingServices
Icore firmographics
Firmographics- Name
- Icore
- Legal name
- iCore Limited
- Website
- https://icore-ltd.com
- Company type
- Private
- Founded year
- 1997
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Ownership category
- akta.pro rank
Where Icore is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices2 records
Markets served
Icore business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Professional Consulting Services: iCore generates revenue through consulting engagements providing ITSM, SIAM, Digital Transformation, Operating Model Design, and related advisory services. Engagements range from short-term assessments to multi-month transformation programmes.
- Advisory Services (Counsel): Ongoing structured advisory support for IT leaders providing continuity of perspective and decision support across evolving initiatives.
- Temporary Resourcing: Providing experienced consultants and practitioners on a temporary basis to fill capability gaps, backfill key roles during change periods, or provide short-term expert reinforcement for complex programmes.
- Leadership Coaching: One-to-one coaching for IT and digital leaders facing complex demands of modern service delivery, governance, and organisational change.
- Role-Based Coaching: Coaching services helping individuals quickly gain clarity, confidence, and competence in specific service management roles including Service Owner, Change Manager, SIAM Lead, and others.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels6 records
Icore product offering
Product offeringCore offering
iCore is an independent IT Transformation consultancy that sells pragmatic consulting services to large organisations in the UK. Its core offerings are four service lines — ITSM Consulting, SIAM Consulting, Service Governance & Operating Model Consulting, and Digital Service Transformation Consulting — delivered through structured capabilities covering Assessments & Planning, Design Build & Embed, Governance & Improvement, and Coaching & Operational. Advisory engagement is provided through three named models: Counsel (ongoing advisory), Pinpoint (problem-area focus), and Orchestrate (flexible delivery execution).
Product overview
Icore is an independent IT Transformation consultancy providing pragmatic consulting services to help organisations modernise their Technology Strategy and Operations Delivery. The company offers a unified portfolio of consulting and advisory services organised around the IT service management lifecycle: ITSM Consulting, SIAM Consulting, Service Governance & Operating Model Consulting, and Digital Service Transformation Consulting. These are delivered through structured capability areas including Assessments & Planning, Design Build & Embed, Governance & Improvement, and Coaching & Operational. The advisory layer includes Counsel (ongoing advisory support), Pinpoint (problem-area focus), and Orchestrate (delivery execution support). The portfolio is service-based rather than a software product platform, focused on pragmatic transformation outcomes for clients.
Differentiator
Problem solved
Functional benefit
Products and services
- ITSM Consulting IT Service Management consulting that supports organisations to move beyond process compliance and establish service management capabilities that are measurable, accountable, and aligned to business outcomes.
- SIAM Consulting Service Integration and Management (SIAM) consulting that supports organisations to establish clear accountability, effective governance, and measurable performance across complex, multi-supplier service environments.
- Service Governance & Operating Model Consulting Consulting that supports organisations to establish clear decision rights, effective governance structures, and operating models that enable consistent, accountable service delivery.
- Digital Service Transformation Consulting Consulting that supports organisations to modernise how digital and IT services are delivered, governed, and operated — improving performance, resilience, and customer outcomes.
- Counsel Ongoing advisory support providing continuity of perspective across multiple initiatives, independent challenge to leadership assumptions, and sustained improvement momentum between projects.
- Pinpoint Provides focused clarity within a specific problem area as part of iCore's advisory engagement models.
- Orchestrate Provides flexible delivery capability once work moves into execution, as part of iCore's advisory engagement models.
- Temporary Resourcing Provides experienced consultants and practitioners on a temporary basis to fill capability gaps, backfill key roles during change periods, or provide short-term expert reinforcement for complex programmes.
- Leadership Coaching One-to-one coaching for IT and digital leaders facing the complex demands of modern service delivery, governance, and organisational change.
- Role-Based Coaching Coaching services helping individuals quickly gain clarity, confidence, and competence in specific service management roles including Service Owner, Change Manager, SIAM Lead, and others.
Companies that use Icore
Customer profileNamed customers7 records
Segments4 records
Ideal customer profiles1 record
Icore technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Icore partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- MicrosoftcoreiCore holds Microsoft Solutions Partner designation, indicating established competency and partnership in delivering Microsoft technology solutions to clients. This partnership enables iCore to deliver solutions based on Microsoft platforms and technologies.
Scale indicators2 records
Recent moves6 records
Expansion highlights5 records
Icore competitors and assessment
Company assessmentDirect peers
- Pink Elephant: Pink Elephant is a long-established independent ITSM consultancy specialising in ITIL, SIAM and IT service management transformations. It is highly comparable to iCore in being a specialist (non-Big 4) advisory firm focused on the same core disciplines and frameworks.
- Barclay Rae: Barclay Rae is a UK-based independent ITSM and service management consultancy offering advisory and coaching services to enterprise IT organisations. It is a directly comparable boutique specialist serving the same UK ITSM buyer profile as iCore.
- TEKsystems (Fruition Partners): Fruition Partners, now part of TEKsystems, was a specialist ITSM and ServiceNow implementation consultancy serving enterprise clients. It is directly comparable to iCore in providing ITSM transformation delivery to large organisations, though with deeper ServiceNow specialisation.
Broad incumbents
- Service Desk Institute (SDI): SDI is the global professional body for service desk and IT support professionals, providing certification, standards and benchmarking. It is a broad incumbent in the ITSM/SIAM ecosystem, addressing adjacent buyer needs (standards, certification, community) that overlap with iCore's enterprise advisory work.
- PeopleCert (Axelos): PeopleCert owns the ITIL and PRINCE2 frameworks (formerly Axelos), which underpin much of the ITSM advisory market that iCore serves. It is a broad incumbent setting the standards and certification regime that frames iCore's engagements.
- Capgemini: Capgemini operates a sizeable SIAM and ITSM transformation practice as part of its global IT services portfolio. It is a broad incumbent that competes with iCore on enterprise SIAM/ITSM mandates but at materially greater scale.
- Accenture: Accenture has a global SIAM and IT transformation practice serving large enterprise and public sector clients. It is a broad incumbent competing against iCore for large multi-supplier governance and ITSM transformation mandates.
- Deloitte: Deloitte's technology transformation practice includes SIAM, ITSM and operating model advisory for large UK and global enterprises. It is a broad incumbent that overlaps with iCore on IT service management transformation work.
- Sopra Steria: Sopra Steria is a European IT services group with significant UK public sector presence and ITSM/SIAM capabilities. It is a broad incumbent competing with iCore for UK enterprise and government ITSM transformation work.
- HCLTech: HCLTech operates large ITSM, SIAM and digital workplace practices globally and in the UK. It is a broad incumbent competing against iCore for multi-supplier IT transformation mandates at enterprise scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks6 records
Key highlights7 records
Customer concentration
Icore social profiles
Digital presenceIcore compliance and trust
Trust signalCompliance1 record
Icore financial estimates
Financial estimateRevenue estimate
Valuation estimate
Icore leadership team
Management profileNumber of profiles
Profiles3 records
Icore funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Icore M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Icore
What does Icore do?
iCore is an independent IT Transformation consultancy that sells pragmatic consulting services to large organisations in the UK. Its core offerings are four service lines — ITSM Consulting, SIAM Consulting, Service Governance & Operating Model Consulting, and Digital Service Transformation Consulting — delivered through structured capabilities covering Assessments & Planning, Design Build & Embed, Governance & Improvement, and Coaching & Operational. Advisory engagement is provided through three named models: Counsel (ongoing advisory), Pinpoint (problem-area focus), and Orchestrate (flexible delivery execution).
Is Icore a public or private company?
Icore is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Icore founded?
Icore was founded in 1997. It employs 51 to 100 people.
Where is Icore based?
Icore is headquartered in London, United Kingdom, in the Europe region.
How does Icore make money?
Five revenue lines are on record. Professional Consulting Services are the primary driver. The others are advisory Services (Counsel), temporary Resourcing, leadership Coaching and role-Based Coaching.
Who are Icore's main competitors?
Direct peers on record are Pink Elephant, Barclay Rae and TEKsystems (Fruition Partners). Broad incumbents are Service Desk Institute (SDI), PeopleCert (Axelos), Capgemini, Accenture, Deloitte, Sopra Steria and HCLTech.
Does Icore have an API?
No public API is recorded for Icore.