Heart House Hospice

What Heart House Hospice does

Heart House Hospice is a registered Canadian nonprofit charitable organization (Charitable Registration #: 132155011 RR 0001) founded in 1985 in Mississauga, Ontario. Operating originally as "Hospice of Peel," it provides community-based hospice palliative care, bereavement support, and wellness services to individuals living with life-limiting illnesses and their families across Mississauga and Brampton. The organization runs a broad service portfolio including Hospice Counselling (in-home visits and phone support), Bereavement Services, the Help Us Understand Grief (H.U.U.G.) Program for children, Children and Youth Grief Network participation, Camp Erin Toronto (a pediatric bereavement camp inherited in 2021), Health & Wellness programs (art therapy, music therapy, mindfulness), a weekly Day Program, Spiritual Care, and a Young Carers Program. All programs are delivered free of charge to beneficiaries.

The organization is built on a hybrid paid-staff-plus-volunteer operating model: 21 paid employees supported by approximately 200 volunteers contributing over 10,000 hours annually. It has served over 10,000 people cumulatively and 1,000+ individuals annually, with reported outcomes including 90% of families contacted within 48 hours of referral and 98% positive change reported in Health & Wellness programming. Service delivery includes specialized multilingual outreach in English, Hindi, Punjabi, Urdu, and Arabic for the South Asian community through its South Asian Outreach Project.

Revenue is generated through a mix of partial government funding from the Mississauga Halton Local Health Integration Network (MH LHIN), individual donations (general, tribute, memorial), monthly recurring giving, planned/legacy gifts, corporate and foundation grants, and special-event fundraising. The organization has stated it must raise $437,200 to $500,000 annually to bridge its government funding gap. Distribution occurs through direct service delivery — in homes, at the Mississauga office (855 Matheson Blvd. East), and via community venues, with select virtual wellness programming. The organization holds CARF 3-year accreditation (the highest term awarded) and is currently conducting a "Bring It Home" Capital Campaign to build a dedicated hospice residence.

Name

Heart House Hospice

Legal name

Heart House Hospice

Website

https://hearthousehospice.com

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

11–50 employees

Short description

Heart House Hospice is a Mississauga, Ontario-based nonprofit founded in 1985 that delivers free community hospice palliative care, bereavement support (including pediatric programs such as Camp Erin Toronto and H.U.U.G.), and wellness services to individuals with terminal illnesses and families in Mississauga and Brampton, funded through partial LHIN government funding and community donations.

Ownership category

akta.pro rank

Product category

Hospice and Palliative Care Services

NAICS

Home Health Care Services (62161), Other Individual and Family Services (624190)

SIC

Services-Home Health Care Services (8082), Services-Social Services (8300)

akta.pro primary industry

Home Hospice Agencies (HLAFAEAC)

akta.pro secondary industries

Bereavement, Grief & Family Support Services (Hospice-Linked) (HLAFAEAO), End-of-Life Emotional & Spiritual Support (Chaplaincy/Counseling) In-Home (HSABAFAH), Palliative Care, Hospice & Serious Illness Support (BPAGACAK), Community-Based Palliative Care (Home-Based Non-Hospice) (HLADAHAH)

Keywords

• Hospice palliative care
• Bereavement support services
• Community hospice care
• Grief counseling programs
• End-of-life care

Headquarters

HQ city

Mississauga

HQ country

Canada

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Government Funding: Heart House Hospice receives partial government funding from the Mississauga Halton Local Health Integration Network (MH LHIN) for some programs and services, though this does not cover full operational costs.
2. Individual Donations: General donations from individuals, families, and community members who have been served by the hospice. Donations may be made online, by phone, by cheque, or cash. All general donations receive a charitable tax receipt.
3. Monthly Giving Program: Monthly donations through credit card debit, allowing donors to spread their annual gift over 12 months.
4. Tribute and Memorial Gifts: Tribute donations to honor special occasions (weddings, anniversaries, birthdays), and In Memoriam gifts directed by palliative individuals and their families. All memorial gifts are tax receiptable.
5. Planned Giving/Legacy Gifts: Bequests through wills, RRSP/RRIF beneficiary designations, life insurance policies, appreciated securities, and endowments held at Brampton Community Foundation and Mississauga Community Foundation.
6. Corporate and Foundation Grants: Support from corporations, service clubs, foundations, and special events to bridge the funding gap. The organization must raise $437,200 to $500,000 annually to supplement partial government funding.
7. Special Events: Fundraising events including galas, handbags for hospice events, memorial picnics, murder mystery evenings, and community fundraising activities.

Go-to-market motion1 record

Distribution channels5 records

Marketing channels10 records

Core offering

Heart House Hospice is a community-based non-profit hospice providing hospice counselling (in-home visits and phone support), bereavement and grief counselling, spiritual care, wellness programs (art therapy, music therapy, mindfulness), day programs, in-home visiting volunteers, Camp Erin Toronto (youth bereavement camp), and the South Asian Outreach Project, all delivered free of charge to individuals with terminal illnesses and their families in the Brampton and Mississauga communities. Services are funded through partial government funding from the Mississauga Halton Local Health Integration Network supplemented by individual donations, monthly giving, tribute and memorial gifts, planned/legacy gifts, corporate and foundation grants, and special events.

Product overview

Heart House Hospice is a community-based hospice palliative care organization offering a comprehensive suite of support services for individuals with terminal illnesses and their families in Mississauga and Brampton. The organization operates as a single unified service model rather than a platform-plus-modules architecture. Core services include Hospice Counselling (in-home visits and phone support), Bereavement Services, Health & Wellness programs (spa days, art/music therapy, mindfulness), Day Program, Spiritual Care, and the Young Carers Program. Specialized children's services include the Help Us Understand Grief (H.U.U.G.) Program, Children and Youth Grief Network, and Camp Erin Toronto bereavement camp. Additional programs include Compassionate Community initiatives, South Asian Outreach, Community Education, and volunteer-based In-Home Visiting. All programs are provided at no cost to beneficiaries, with partial government funding supplemented by community donations.

Differentiator

Problem solved

Functional benefit

Products and services

• Hospice Counselling In-home visits and phone support providing emotional and social support to individuals and families living with terminal illness in Brampton and Mississauga communities.
• Bereavement Services Support services for families and individuals after the death of a loved one, including counselling and support groups.
• Help Us Understand Grief (H.U.U.G.) Program Children's grief program supporting young people who have experienced the death of a significant person in their lives, including children and youth whose parents are dying or have died.
• Children and Youth Grief Network (CYGN) Network providing resources and support specifically for grieving children and youth, including the Handbook for Supporters: Extending Compassion and Care to Grieving Youth available in English and French.
• Health & Wellness Program Programs including spa days, art therapy, music therapy, and mindfulness sessions for individuals and families served.
• Day Program Weekly afternoon gathering with activities and social connection for individuals living with life-limiting illnesses, running September through June.
• Spiritual Care Certified spiritual care services including companioning presence, pastoral counselling, funeral planning assistance, and liaison with faith communities.
• Young Carers Program Support services for children, youth, and young adults who provide physical, medical, emotional, or other supports to family members with illness or disability.
• In-Home Visiting Volunteers Trained volunteers who visit people living with life-limiting illness in their homes, providing companionship and respite support.
• South Asian Outreach Project Culturally-specific grief support and hospice services for South Asian communities, with multilingual resources in English, Hindi, Punjabi, Urdu, and Arabic.
• Camp Erin Toronto Annual bereavement camp for children and teens ages 6-17 combining traditional camp activities with grief education and emotional support, offered free of charge. Operated in partnership with Eluna as part of the largest national network of grief programs for bereaved children and teens.
• Planning Ahead Resources and support for individuals and families to plan ahead for end-of-life decisions.
• Community Education and Caregiver Resources Education programs and workshops on hospice palliative care, grief, and end-of-life topics, including caregiver education videos available in English, Hindi, Punjabi, Urdu, and Arabic.
• Wellness Workshops Virtual and in-person workshops including guided meditation, sound bath, art workshop, and creative writing for community members, delivered via Zoom during COVID-19.
• Bring It Home - Capital Campaign Capital campaign to build a hospice residence providing end-of-life care for those unable to receive the best possible care at home or in hospital.

Quantifiable outcome

• 90% of families contacted within 48 hours of referral
• +4 more outcomes

Named customers1 record

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eleven partnerships are on record, tiered core and minor.

• ElunacoreStrategic or Co-development Partner · 1 January 2021Eluna is a public 501(c)(3) non-profit founded in 2000 by former MLB pitcher Jamie Moyer and child advocate Karen Phelps Moyer. Camp Erin® is the largest national network of grief programs for bereaved children and teens. Heart House Hospice partners with Eluna to operate Camp Erin Toronto, which provides transformational day and weekend camps for youth ages 6-17 grieving the death of a significant person.
• Mississauga Halton Local Health Integration Network (MH LHIN)coreOthersThe Mississauga Halton Local Health Integration Network provides funding for some of the programs and services offered by Heart House Hospice. Each organization receiving LHIN funding is required to sign and post a copy of their service agreement.
• Dr. Jay Children's Grief Centre (Historical)minorOthersPreviously, Camp Erin® was a core program of the Dr. Jay Children's Grief Centre in Toronto. The first Camp Erin® Toronto took place in 2008 as the first Camp Erin® in Canada. In May 2021, Dr. Jay Children's Grief Centre closed, and Heart House Hospice was selected to continue the Camp Erin Toronto legacy.
• Children and Youth Grief Network (CYGN)coreStrategic or Co-development PartnerCYGN is a network that creates resources to build the confidence and capacity of volunteers and professionals to understand and provide grief support. Heart House Hospice partnered to help create the Handbook for Supporters: Extending Compassion and Care to Grieving Youth, now available in English and French.
• Acclaim HealthcoreStrategic or Co-development PartnerHeart House Hospice and Acclaim Health partnered to launch a 20-hour community hospice palliative training program focused on compassion. Heart House Hospice has also trained volunteers for Acclaim Health and Dorothy Ley hospice organizations.
• Give A MileminorStrategic or Co-development PartnerGive A Mile is a charitable organization with volunteers who help connect families who cannot afford to make trips to be with loved ones at end of life. Heart House Hospice has participated in their flights program since 2017.
• Ontario Caregiver CoalitioncoreStrategic or Co-development PartnerHeart House Hospice partnered with the Ontario Caregiver Coalition and its members to announce and celebrate Ontario's first annual Young Carer Day on January 25, 2018.
• Trillium Health PartnerscoreChannel Partner/ Reseller/ DistributorTrillium Health Partners includes Credit Valley Hospital. Heart House Hospice releases butterflies at Credit Valley Hospital for memorial events. Dr. Asha Gupta, a palliative care physician at Credit Valley Hospital, serves on the Heart House Hospice Board of Directors.
• Grief StoriesminorStrategic or Co-development PartnerGrief Stories is a charitable organization with a virtual platform created by professional filmmakers and vetted by healthcare experts. Privately accessible anywhere anytime, this library is a community health resource for people facing grief and loneliness.
• Kiwanis Club Mississauga SouthminorOthersCommunity service organization that sponsors Heart House Hospice events including the Memorial Picnic.
• Dorothy Ley HospicecoreStrategic or Co-development PartnerHeart House Hospice trains volunteers who support hospice palliative care at Heart House Hospice, Acclaim Health, and Dorothy Ley hospice organizations.

Scale indicators11 records

Recent moves7 records

Expansion highlights7 records

Direct peers

• Dorothy Ley Hospice: Community hospice in Etobicoke offering in-home palliative care, day programs, and bereavement support — directly comparable service model and geography, and Heart House Hospice actively trains its volunteers.
• Acclaim Health: Halton-region hospice and home care provider offering community hospice volunteer training and palliative support; Heart House has a formal training partnership with Acclaim, indicating overlapping service offerings and catchment.
• The Bridge Hospice: Community hospice serving the northern GTA with in-home palliative care and bereavement programs — comparable nonprofit hospice model competing for similar Peel/GTA donor and volunteer pools.
• Bereaved Families of Ontario: Provincial nonprofit providing peer-led bereavement support groups — directly comparable in the bereavement/grief support segment Heart House serves through its Bereavement and HUUG programs.

Broad incumbents

• Kensington Health: Larger Ontario healthcare organization operating Kensington Hospice alongside eye care and community health services — provides residential hospice capacity and competes for the same government and donor funding.
• Victorian Order of Nurses (VON) Canada: National nonprofit delivering home-based nursing, palliative care, and caregiver support across Canada; broader scope than Heart House but overlapping in-home palliative services and government-funded delivery model.
• Saint Elizabeth Foundation (SE Health): National home and community care provider with palliative care programs — broader, more established player offering overlapping in-home palliative and bereavement services across Ontario.

Others

• Hospice Palliative Care Ontario: Provincial association representing Ontario hospices; not a direct competitor but the umbrella body that funnels LHIN referrals and accreditation standards to member hospices including Heart House.
• Trillium Health Partners: Large hospital network (Credit Valley Hospital, Mississauga Hospital, Queensway Health Centre) that is a primary referral source for Heart House — not a competitor but the upstream channel partner enabling 1,000+ annual client referrals.

Emerging players

• Eluna: U.S.-based nonprofit operating the Camp Erin bereavement network — Heart House's strategic partner for Camp Erin Toronto and therefore an adjacent player in the pediatric/youth grief space Heart House anchors in Canada.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/HeartHouseHosp
• YouTubeyoutube.com/channel/UCkTqO7FTCMpfJnFw1-7-a1g
• Facebookfacebook.com/Hearthousehospice
• Instagraminstagram.com/hearthousehospice

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Heart House Hospice