AG MELCO Elevator

What AG MELCO Elevator does

AG MELCO Elevator Co. L.L.C. (legal name: Mitsubishi Electric Middle East, Africa and CIS Co. L.L.C.) is the exclusive regional distributor of Mitsubishi Electric vertical transportation products across the Middle East, Turkey, Central Asia, South Asia, Africa, and parts of Oceania. Founded in 1975 and headquartered in Deira, Dubai, the company sells, installs, and services elevators (passenger, home, freight, hospital, and observation), escalators (including a proprietary spiral escalator), moving walks, and dumbwaiters. The underlying technology is Mitsubishi Electric's — including NEXIEZ machine-room and machine-room-less platforms, NexWay high-rise systems, GFC/GFM freight elevators with permanent-magnet motors, Series Z escalators, and spiral escalators — with AG MELCO providing localized design support (using the EZ-ASSIST online tool), installation under Japanese senior technical supervision, and ongoing service through a Dubai-based logistics center for spare parts.

The company operates a recurring-revenue plus project-sales model. Hardware sales (elevators, escalators, moving walks, dumbwaiters) are specified and procured for new construction and modernization projects, with all pricing quoted on a project-by-project basis rather than published. Installation is performed by AG MELCO-trained engineers and is cited as a key differentiator in landmark project wins. Post-installation, the company generates recurring maintenance and 24/7 repair revenue under service packages, alongside a dedicated modernization offering that upgrades older units for safety, energy efficiency, and aesthetics. The installed base reportedly exceeds 70,000 units across more than 20 countries, with references including Burj Al Arab (UAE), Flame Towers (Azerbaijan), Shangri La Hotel (Sri Lanka), and Vadistanbul (Turkey). The workforce numbers approximately 3,000 employees, of whom roughly 1,807 are technicians trained at facilities in Dubai, Abu Dhabi, and Colombo. In November 2025, Mitsubishi Electric Corporation acquired full ownership of AG MELCO from Rawafed Almustaqbal Group, integrating the platform into Mitsubishi Electric's global building systems business.

Name

AG MELCO Elevator

Legal name

MITSUBISHI ELECTRIC MIDDLE EAST, AFRICA AND CIS CO. L.L.C.

Website

https://agmelco.com

Company type

Private

Founded year

1975

Operating status

Acquired

Headcount range

1,001–5,000 employees

Short description

AG MELCO Elevator is the exclusive regional distributor of Mitsubishi Electric elevators, escalators, moving walks, and dumbwaiters across the Middle East, Africa, and CIS, serving commercial, hospitality, government, healthcare, and residential customers with design, installation, maintenance, and modernization services. Acquired by Mitsubishi Electric in November 2025.

Ownership category

akta.pro rank

Product category

Vertical Transportation Equipment and Services

NAICS

Elevator and Moving Stairway Manufacturing (333921)

SIC

Wholesale-Industrial Machinery & Equipment (5084)

akta.pro primary industry

Elevator Modernization & Retrofit (Controllers, Drives, Door Systems) (BPABAIAE)

Keywords

• Elevator installation services
• Escalator maintenance services
• Vertical transportation systems
• Elevator modernization solutions
• Passenger elevator distribution

Headquarters

HQ city

Deira

HQ country

United Arab Emirates

HQ region

Middle East

Offices22 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Elevator and Escalator Equipment Sales: Sale of Mitsubishi Electric elevators, escalators, moving walks, and dumbwaiters to commercial, residential, and institutional customers. Products are specified and procured for new construction and modernization projects.
2. Installation Services: Installation of elevators, escalators, and moving walks performed by trained engineers under the guidance of Mitsubishi Electric Japan senior technical experts. A key differentiator cited in project wins.
3. Maintenance and Repair Services: Recurring maintenance and repair services for all installed units. The company maintains a logistics center in Dubai with spare parts for rapid response. Services include 24/7 support and annual maintenance packages.
4. Modernization Services: Modernization solutions to upgrade existing elevator and escalator installations — from complete system upgrades to individual component additions — improving performance, safety, energy efficiency, and aesthetics.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

AG MELCO Elevator is the exclusive distributor of Mitsubishi Electric elevators, escalators, moving walks, and dumbwaiters across the Middle East, Turkey, Central Asia, South Asia, Africa, and Oceania. The company provides end-to-end vertical transportation solutions including design, sales, installation, maintenance, repair, and modernization services for commercial, residential, institutional, and industrial buildings.

Product overview

AG MELCO Elevator is a leading distributor of Mitsubishi Electric elevators and escalators, operating as a comprehensive vertical transportation solutions provider. The product portfolio includes multiple elevator types: NEXIEZ-MR, NEXIEZ-MRL, NEXWAY, NexWay-S Series, and NEXIEZ-S passenger elevators; Home Elevators for residential use; GFC-L2, GFC-L3, and GFM-T freight elevators; Hospital Elevators; and Observation/Panoramic Elevators. The escalator lineup features the innovative Spiral Escalator and Series Z Escalators. Moving solutions include A-Type Moving Walks (Models 1200 and 1600) and Dumbwaiters (Ryoden). Complementing the product portfolio, AG MELCO offers a full lifecycle service suite: Design, Installation, Maintenance, Repair, Modernization, and Sales & Marketing services. The company has operated since 1975 as the exclusive distributor of Mitsubishi Electric Corporation products across the Middle East, Turkey, Central Asia, South Asia, Africa, and Oceania regions.

Differentiator

Problem solved

Functional benefit

Products and services

• NEXIEZ-MR Passenger Elevator Machine room-type passenger elevator with energy-efficient motor and minimal environmental impact, offering elegant design with superior safety and comfort for commercial and residential buildings.
• NEXIEZ-MRL Passenger Elevator Machine-room-less passenger elevator offering space efficiency and modern design with high-quality atmosphere and passenger safety for commercial and residential buildings.
• NEXWAY Passenger Elevator High-speed passenger elevator designed for high-rise buildings with advanced vertical transportation technology and superior performance.
• NexWay-S Series Passenger Elevator Advanced passenger elevator series offering customizable options for various building requirements with enhanced efficiency, performance, and design flexibility. Includes the NEXWAY-S PACKAGE R variant.
• NEXIEZ-S Passenger Elevator Compact passenger elevator solution suitable for mid-rise buildings with efficient space utilization.
• Home Elevator Residential elevators allowing family members to move around the home with greater safety, freedom, and peace of mind. Available in 200-300 kg capacity with speeds up to 0.33 m/sec.
• GFC-L2 Freight Elevator Freight elevator designed for industrial and commercial cargo transportation with reliable performance for material handling in buildings.
• GFC-L3 Freight Elevator Freight elevator equipped with permanent magnet motors providing smoother ride and energy savings compared to traditional gear-driven traction machines.
• GFM-T Freight Elevator Freight elevator capable of enhancing cargo transportation capabilities with capacity of 750-6000 kg and speeds of 0.5-1.0 m/sec.
• Hospital Elevator Specialized elevators for healthcare facilities based on NEXIEZ-MR platform, offering 450-1600 kg capacity, speeds of 1.0-2.5 m/sec, and designed for patient safety and comfort.
• Observation Elevator Panoramic elevators that transform building travel into an exciting experience with expanded views and customizable components for hotels, malls, offices, and exterior/interior applications.
• Spiral Escalator Innovative spiral-shaped escalator creating extensive panoramic views for users, transforming spaces into architectural masterpieces. Available with 30 degree angle, 0.41 m/sec speed, and rise of 3500-6600 mm.
• Series Z Escalator Escalators based on three concepts: Visual Excellence, Enhanced Safety, and Added Functionality, providing customer-friendly operation that harmonizes with building properties. Available in 30/35 degree angles with 0.5 m/sec speed.
• A-Type Moving Walk Moving walks including Models 1200 and extra-wide 1600 for pedestrian traffic needs. Available with 0/3/12 degree angles, 0.5/0.67 m/sec rated speed, and maximum rise of 7000 mm.
• Ryoden Dumbwaiter Specialized small cargo lifts connecting upper and lower floors in restaurants, hospitals, schools, offices, homes, and factories. Capacity of 30-500 kg, speed of 0.38-0.75 m/sec, maximum travel of 15 m.
• Design Services Technical expertise and 40 years of experience designing unique vertical transportation solutions for landmark projects, including passenger traffic calculations, layout drawings, and elevator specifications using Mitsubishi's EZ-ASSIST online tool.
• Installation Services High-speed and high-rise elevator installation services performed by trained engineers under the guidance of senior technical experts and the Mitsubishi Electric Japan team.
• Maintenance Services Japanese standard maintenance procedures with certified technicians trained at company facilities and by senior MELCO Japan engineers. Includes 24/7 availability and rapid response through a logistics center.
• Repair Services Emergency repair services available 24/7 with a logistics center in Dubai equipped with all necessary spare parts to minimize downtime after any breakdown.
• Modernization Services Upgrading solutions for older elevators, including complete system upgrades or adding new components to improve performance, reliability, safety, energy efficiency, and modern interiors.

Quantifiable outcome

• Less than 1 malfunction per unit per year across Mitsubishi Electric installed and maintained units.
• +3 more outcomes

Named customers15 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature10 records

Partnerships

Three partnerships are on record, tiered core and minor.

• Mitsubishi Electric CorporationcoreTechnology or Integration · 25 November 2025Mitsubishi Electric Corporation of Japan is the parent technology provider and brand licensor. Since 1975, AG MELCO has served as the exclusive distributor of Mitsubishi Electric elevators, escalators, moving walks, and dumbwaiters across Middle East, Africa, and CIS. In November 2025, Mitsubishi Electric completed its acquisition of AG MELCO Elevator, bringing the company fully under Mitsubishi Electric's ownership to strengthen its Middle East operations and global building systems business.
• Rawafed Almustaqbal GroupminorStrategic or Co-development Partner · 25 November 2025Rawafed Almustaqbal Group was the previous owner of AG MELCO Elevator. The company sold AG MELCO to Mitsubishi Electric in November 2025 as part of the acquisition transaction.
• Mitsubishi CorporationminorStrategic or Co-development PartnerMitsubishi Corporation senior delegates visited AG MELCO's corporate office in Dubai in October 2018 alongside Mitsubishi Electric Corporation representatives, demonstrating the corporate group's interest in and oversight of AG MELCO's operations.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

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Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Subsidiaries17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about AG MELCO Elevator