SONDA

What SONDA does

SONDA S.A. is a publicly traded Chilean IT services and systems integration company headquartered in Santiago, operating across 13 countries in Latin America and North America with more than 15,000 professionals. Founded in 1974 and listed on the Santiago Stock Exchange, SONDA delivers end-to-end digital transformation services to government agencies, banks and insurers, utilities, mining, healthcare, retail, telecommunications, and transportation clients, with anchor relationships including Chile's SII, PDI, Carabineros, MINSAL, FONASA, and Gendarmería; Peru's SUNAT, ONPE, and banking superintendence; Brazil's Cemig; and transit authorities in Panama.

The company's technology portfolio combines proprietary platforms with managed services. Core platforms include AI FIRST (AgentIA autonomous AI agents, RobOps AI-powered robotics, and Analytics models with claimed 93–95% accuracy), SmartPlatform for smart cities and enterprises (Asset Manager, Event Manager, Insight Monitor, Urban Monitor modules), SONDA Hybrid for multi-cloud and FinOps/GreenOps management, SONDA AIOps for data center operations, and Beyond Health for health insurance policy administration. SONDA also operates the Tier IV Gold-certified Kudos data center in Quilicura, Chile, and delivers specialized smart-mobility solutions including Automated Fare Collection Systems, Fleet Management, and Passenger Information Systems — deployments such as Santiago and Manaus transit handle millions of daily transactions.

SONDA's business model is project-based and managed-services driven, with revenue generated through multi-year contracts, public-sector tenders, and long-term enterprise agreements. FY2025 consolidated revenue was US$1,592 million (+2.6%), EBITDA US$127 million (-16.6%), and net income US$18.7 million. Commercial closings reached US$1,746 million (+8.4%) and the qualified pipeline US$6,026 million (+13.6%). Go-to-market is direct enterprise field sales across regional offices, supplemented by consortium partnerships (Siemens Mobility, IFS, ALTANORA) for new geographies and verticals. The 2025–2027 strategic plan emphasizes vertical specialization, a shift toward high-stack AI and platform solutions, geographic expansion in North America, and operational efficiency.

Name

SONDA

Legal name

SONDA S.A.

Website

https://sonda.com

Company type

Public

Founded year

1974

Operating status

Operating

Headcount range

10,001+ employees

Short description

SONDA is a publicly traded Chilean IT services and systems integration company operating in 13 Latin American and North American countries with 15,000+ professionals, delivering digital transformation, AI platforms, cloud, cybersecurity, and smart city solutions to government agencies and large enterprises.

Ownership category

akta.pro rank

Product category

IT Services and Systems Integration

NAICS

Computer Systems Design and Related Services (54151), Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services (5182)

SIC

Services-Computer Programming, Data Processing, Etc. (7370), Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Data Strategy & Governance Services (BPAEAHAA)

akta.pro secondary industries

Data Center Operations & Managed Services (Remote Hands, NOC/SOC) (HDABANAA), End-to-End Enterprise AI Platforms (MLOps & Model Lifecycle Management) (HDAEANAA), Data App Builders (Forms, Portals & Internal Tools) (HDAEAKAK)

Keywords

• IT services
• Systems integration
• Digital transformation
• Managed services
• Cybersecurity services

Headquarters

HQ city

Santiago

HQ country

Chile

HQ region

Latin America

Offices8 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Systems Integration: SONDA provides systems integration services combining hardware infrastructure, software, and cloud services for enterprise clients and public sector entities. Revenue is generated through project-based contracts and long-term managed service agreements.
2. Data Centers: SONDA operates data center facilities (notably the Kudos data center in Quilicura, Chile) providing infrastructure, colocation, and managed data center services to enterprise and government clients. Revenue is generated through recurring facility and service fees.
3. Cybersecurity Services: SONDA offers cybersecurity strategy, risk management, offensive security, and Cyber Defense Center services. Delivered as managed and professional services under long-term contracts.
4. Cloud Migration and Management: SONDA provides cloud migration and hybrid cloud management services (SONDA Hybrid). Revenue is generated through professional services for migration and ongoing managed services for cloud operations.
5. Professional and Consulting Services: IT consulting services, field services, asset management, service desk, and software factory engagements. Generated through project-based and managed service contracts with government agencies and large enterprises across Latin America.

Pricing tiers

Go-to-market motion2 records

Distribution channels4 records

Marketing channels6 records

Core offering

SONDA delivers end-to-end information technology solutions and systems integration services across Latin America, combining managed IT services, data center and cloud infrastructure, cybersecurity, custom software development, and proprietary platforms (AI FIRST, SmartPlatform, SONDA Hybrid) to support enterprise and government digital transformation. The company provides AI-driven automation, smart city and mobility platforms, hybrid cloud management, cybersecurity awareness, and digital workplace services primarily through multi-year managed service and consulting contracts.

Product overview

SONDA is a Latin American IT services company offering a comprehensive portfolio of technology solutions organized as a platform-plus-modules architecture. The core offerings include AI FIRST (AgentIA, RobOps, Analytics) for AI-driven automation; SmartPlatform with four integrated modules (Asset Manager, Event Manager, Insight Monitor, Urban Monitor) for smart city and enterprise management; specialized platforms like SONDA Hybrid (hybrid cloud management) and Awareness as a Service (cybersecurity training); Digital Factory services for software development and modernization; Digital Workplace Services for end-to-end IT support; and Smart Cities Transport solutions including Fleet Management, Automated Fare Collection, and Passenger Information Systems. The company operates data centers (including the Tier IV Gold certified Kudos facility) and provides cybersecurity, cloud, and communications services across 13 countries to banking, government, healthcare, retail, mining, and other enterprise clients.

Differentiator

Problem solved

Functional benefit

Brands

• Smart Platform: Platform integrating four modules (Asset Manager, Event Manager, Insight Monitor, Urban Monitor) focused on management, security, monitoring, and communication for public sector, cities, and enterprises.
• SONDA Hybrid
• SONDA Collab
• AgentIA
• RobOps
• SONDA AIOps
• Beyond Health
• SONDA Innova

Products and services

• AI FIRST (AgentIA, RobOps, Analytics) Strategic AI solution family from SONDA that integrates generative AI agents (AgentIA), AI-powered robotics (RobOps), and advanced AI analytics into business processes, decision-making, and field operations for enterprise and government clients.
• SmartPlatform Modular SaaS platform for smart cities and enterprises that integrates four core modules — Asset Manager, Event Manager, Insight Monitor, and Urban Monitor — with role-based access, auditing, encryption, and ERP/CRM/GIS/IoT connectors. Designed for public sector agencies, cities, and enterprises.
• SONDA Hybrid Unified hybrid and multi-cloud management platform providing multi-cloud control, FinOps and GreenOps cost management, automation, and 24/7 monitoring with strong governance compliance (ITIL, FinOps.org) for enterprise cloud environments.
• Awareness as a Service Managed cybersecurity awareness service that educates, assesses, and strengthens user behavior against digital threats via interactive training, realistic phishing/ransomware/QR attack simulations, behavioral metrics, and continuous risk evaluation.
• Digital Factory End-to-end software development, modernization, intelligent automation (RPA/ML/AI), and managed support service integrating agile methodologies and AI for enterprise and government clients across Latin America.
• Digital Workplace Services End-to-end digital workplace service covering service desk, field services, device management, and omnichannel AI-virtual-assistant support for enterprise end users.
• Automated Fare Collection System Centralized public-transport payment processing system supporting EMV cards, QR codes, mobile payments, facial recognition, real-time validation, and multi-modal transit network integration for transit authorities.
• Fleet Management System Real-time fleet control and tracking solution with route optimization, schedule adherence, preventive maintenance, and integrated fare collection for public transport operators.
• Passenger Information System Real-time passenger information system delivering delay, arrival, and route updates via digital signage, mobile apps, and on-board displays for transit networks.
• Kudos Data Center Tier IV Gold-certified data center facility in Quilicura, Chile, providing colocation, infrastructure, and managed data center services to enterprise and government clients.
• Cybersecurity Services Comprehensive managed cybersecurity portfolio covering Strategy & Risk, Offensive Security, Cyber Defense Center, and Technologies & Solutions for enterprise and government clients.
• Cloud Services Cloud infrastructure, professional services, and hybrid cloud management services for enterprise clients across Latin America.
• Data Center Services Data center infrastructure, professional services, and AIOps capabilities for enterprise data management across SONDA's facilities.
• Digital Communications Managed infrastructure, connectivity, digital services, and managed services portfolio for enterprise communications.
• SAP Services SAP implementation, support, and consulting services delivered within SONDA's Digital Factory portfolio for enterprise clients.
• SONDA Collab Technology talent staffing solution that connects organizations with specialized technology professionals, including fast onboarding, continuous training, and aligned culture fit as part of SONDA's Digital Factory.
• SONDA AIOps AI-driven operations solution for data center infrastructure management within SONDA's Data Center services portfolio.
• Beyond Health Proprietary health insurance policy management software implemented for insurance companies, including a major Colombian insurance client.

Quantifiable outcome

• 20–40% fewer operational tasks through AgentIA AI-powered automation
• +7 more outcomes

Named customers15 records

Segments12 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

AI capability18 records

Feature8 records

Partnerships

Five partnerships are on record, tiered flagship, core and minor.

• Siemens MobilityflagshipImplementation/ SI/ Consulting Partner · 26 March 2026Siemens Mobility and SONDA México SA de CV formed a consortium to deliver the European Train Control System (ETCS) Level 1 signaling technology for the 300+ km Mexico City–Querétaro–Irapuato railway corridor serving eleven passenger stations. Siemens Mobility handles design, engineering, supply, installation, and commissioning of ETCS Level 1 wayside signaling, an Operational Control Center with backup, and SCADA systems. SONDA provides telecommunications, CCTV, and civil works. This is Siemens Mobility's first ETCS contract in Mexico and the debut of its TPS.plan train planning software in Latin America.
• IFScoreStrategic or Co-development Partner · 16 February 2026SONDA and IFS announced an alliance to support digital transformation efforts for companies in Mexico. The partnership leverages IFS's enterprise software solutions and SONDA's regional implementation expertise and customer relationships in the Mexican market.
• ALTANORAcoreStrategic or Co-development Partner · 6 June 2024SONDA and ALTANORA forged a strategic partnership to drive technological innovations in North America. The partnership combines SONDA's market presence in 13 countries with ALTANORA's portfolio of over 200 clients. Together they aim to deliver state-of-the-art IT solutions in areas including workplace services, cybersecurity, SAP support services, retail solutions, public transportation solutions, and urban security. Services are offered 24/7 in four languages (French, English, Spanish, Portuguese), enhanced with AI technologies.
• Prodata PT ExcellenceminorGTM or Marketing PartnerSONDA collaborated with Prodata PT Excellence to present the Payment Collection Validators at the Smart City Expo 2024. The solution is designed to streamline payment processes in urban settings and was showcased at SONDA's exhibition booth.
• Mexico's Federal Railway Modernization InitiativeflagshipOthersSONDA is participating in Mexico's federal initiative to modernize passenger rail infrastructure through the ETCS signaling project on the Mexico City–Querétaro–Irapuato corridor. This project is part of a broader government program to upgrade railway signaling and safety systems across the country.

Scale indicators7 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Globant: Latin American-headquartered digital transformation and IT services firm with comparable AI, cloud, and digital factory offerings. Closest scale and product match to SONDA across the region.
• Stefanini: Brazilian IT services and systems integration company with global delivery and similar focus on digital transformation, AI, and managed services for enterprise and government clients.
• TIVIT: Latin American (Brazilian) IT services and cloud provider with comparable managed services, data center, and digital transformation offerings across the region.
• Softtek: Mexican-founded IT services and software development firm with deep LatAm presence, competing directly for near-shore digital transformation and BPO work.

Broad incumbents

• Indra: Spanish-headquartered IT services and systems integration major with strong presence in LatAm (especially via its Minsait unit), competing for similar large public-sector and transportation contracts.
• Accenture: Global systems integrator and digital transformation leader competing with SONDA for large enterprise and government transformation engagements across Latin America.
• TCS: Global IT services incumbent with significant LatAm operations, competing for large managed services, BFSI, and public-sector transformation contracts.
• NTT Data: Global IT services provider with strong LatAm footprint (especially through acquisitions), competing directly for enterprise and government digital transformation work.
• Capgemini: Global consulting and IT services firm with established LatAm delivery centers, competing for similar enterprise and public-sector digital transformation engagements.
• Cognizant: Global IT services provider with nearshore delivery in LatAm, competing for BFSI, healthcare, and digital transformation projects similar to SONDA's portfolio.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/channel/UCWO18Mx0MjSTjn_qZgSTWTw
• LinkedInlinkedin.com/company/sonda
• Xx.com/sondaitbrasil

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A3 records

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SONDA