Mail Boxes Etc.
Mail Boxes Etc. operates a 1,720+ center global franchise network across 45+ countries providing shipping, packing, e-commerce fulfillment, print, and business services to SMBs, online sellers, and consumers via a multi-carrier platform and licensed franchise model.
- Company typePrivate
- Founded1993
- HeadquartersMilano, Italy
- Headcount501–1,000
- GTM typeB2B and B2C
- OfferingServices
What Mail Boxes Etc. does
Mail Boxes Etc. (MBE) is a global franchise network operating 1,720+ service centers across 45+ countries and 4 continents, providing integrated shipping, packing, printing, marketing, and business services to small and medium enterprises, ecommerce sellers, and private consumers. The Italian operations are conducted by Sistema Italia 93 S.r.l., the exclusive licensee for Italy of the MBE trademark; the brand and trademarks are owned by Fortidia, with MBE Worldwide S.p.A. serving as the parent holding company that includes licensee entities such as Jonathan & Assist S.r.l., Eurocubia S.r.l., DireFareStampare S.r.l., Forama S.r.l., and CZ Mail S.r.l. Founded in 1993 and headquartered in Milan, the company describes serving 350,000+ business customers with 97% customer satisfaction per an October 2024 survey.
The core technology platform is a multi-carrier logistics stack that integrates seven major express couriers (DHL, UPS, FedEx, BRT, GLS, SDA, TNT) at the network level, enabling franchisees to offer optimal price-speed-quality routing. Digital offerings include MBE eShip (an ecommerce plugin integrating Magento, WooCommerce, PrestaShop, Shopify, eBay, and Amazon), MBE eCommercePlus, MBE Fulfillment (warehousing and pick-and-pack), and MBE Online (a shipment management portal). Verticalized services address regulated or specialized use cases: MBE Wine and MBE Wine Export (compliant cross-border wine shipping with customs and FDA management), MBE Auction (fine art and collectibles shipping), MBE Pallet, MBE Isothermal Shipping (temperature-controlled), MBE Freight (containers and outsize cargo), and MBE Special Moving.
The business model is franchise-based: independent operators run MBE Centers under licensing agreements with the parent group, paying fees for use of the brand, technology platform, and negotiated carrier contracts. Revenue is generated through five primary streams: transaction-based shipping and logistics fees, managed ecommerce fulfillment services, project-based print and marketing work, specialty shipping (wine, art, valuables with SafeValue coverage), and recurring mail domiciliation and business services (including Western Union money transfers). Pricing is predominantly quote-based and varies by shipment characteristics, service complexity, and geography; fulfillment services are billed monthly. Marketing combines content/SEO at the brand level with local franchise-driven demand generation. The system is GDPR-compliant and operates under registered Mail Boxes Etc. and MBE word and logo trademarks licensed from Fortidia.
Mail Boxes Etc. firmographics
Firmographics- Name
- Mail Boxes Etc.
- Legal name
- Sistema Italia 93 S.r.l.
- Website
- https://mbe.it
- Company type
- Private
- Founded year
- 1993
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Mail Boxes Etc. operates a 1,720+ center global franchise network across 45+ countries providing shipping, packing, e-commerce fulfillment, print, and business services to SMBs, online sellers, and consumers via a multi-carrier platform and licensed franchise model.
- Ownership category
- akta.pro rank
Mail Boxes Etc. industry classification
Industry- Product category
- Shipping, Logistics, and Business Services (Franchise Network)
- NAICS
- Couriers and Express Delivery Services (4921), Local Messengers and Local Delivery (492210)
- SIC
- Services-Mailing, Reproduction, Commercial Art & Photography (7330), Services-Direct Mail Advertising Services (7331)
- akta.pro primary industry
- Large-Item E-commerce Delivery (Bulky/Two-Person/White-Glove) (TLAAAFAH)
- akta.pro secondary industries
- Building Materials & Oversized E-commerce (Residential) Delivery (TLAAAKAH), Commercial & Office Packing Services (HSAKADAB), SMB/Commercial B2C Standard Parcel Delivery (TLAAACAB)
Keywords
Where Mail Boxes Etc. is headquartered
LocationHeadquarters
- HQ city
- Milano
- HQ country
- Italy
- HQ region
- Europe
Offices1 record
Markets served
Mail Boxes Etc. business model
Business model- GTM type
- B2B and B2C
- Offering type
- Services
- Cost components
- Operations, Personnel, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain
Revenue model
- Shipping and Logistics Services: Core revenue from packing and shipping services through franchise centers, enabled by contractual agreements with major domestic and international express couriers.
- E-commerce and Fulfillment Services: Customized logistics, warehousing, picking and packing services for ecommerce businesses.
- Print and Marketing Services: Graphics and printing services provided through agreements with large printing centers, including business cards, marketing materials, and custom packaging.
- Specialty Shipping Services: Specialized services including wine shipping, fine art shipping, valuables coverage (SafeValue), and temperature-controlled shipping.
- Mail Domiciliation and Business Services: Mailbox rental services, money transfers (Western Union), office supplies, and business consulting.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Transaction based/ take rate | Pay-as-you-go | Pack & Ship Services - Quote-based pricing |
| Professional services/ project-based | Monthly | E-commerce and Fulfillment - Customized pricing |
| Unit Pricing | Pay-as-you-go | Print & Marketing - Project-based pricing |
| Outcome Based/ Performance | Pay-as-you-go | Value Coverage (SafeValue) - Percentage-based |
Go-to-market motion1 record
Distribution channels4 records
Marketing channels4 records
Mail Boxes Etc. product offering
Product offeringCore offering
Mail Boxes Etc. provides professional packing, multi-carrier shipping, e-commerce fulfillment, and print/marketing services through a global franchise network of 1,720+ MBE Centers. The offering spans pack & ship for parcels, pallets, wine, fine art, and temperature-controlled goods, plus integrated e-commerce logistics (warehousing, pick-and-pack, order automation via MBE eShip), and business print/marketing services including business cards, custom packaging, and direct mailing.
Product overview
Mail Boxes Etc. operates a franchise-based network offering an integrated suite of shipping, logistics, e-commerce, and print/marketing services through its MBE Centers. The platform combines a multi-carrier shipping network (DHL, UPS, FedEx, GLS, TNT, BRT, SDA) with specialized solutions including MBE eShip (e-commerce order automation plugin), MBE Fulfillment (warehouse and logistics management), MBE Wine (specialized wine shipping), and MBE SafeValue (shipment protection). The e-commerce ecosystem is anchored by MBE eCommercePlus, which integrates with platforms like Magento, WooCommerce, PrestaShop, Shopify, eBay, and Amazon. Print and marketing services include business cards, labels, custom packaging, direct mailing, and web services. Additional services cover mail domiciliation, money transfer (Western Union), and business consulting.
Differentiator
Problem solved
Functional benefit
Brands
- MBE Wine: Specialized wine management and shipping solution ensuring compliant shipping from Europe to the US
- MBE SafeValue
- MBE Fulfillment
- MBE eShip
- MBE Auction
- MBE eCommercePlus
- MBE Pallet
- MBE Online
- MBE Contact Box
Products and services
- MBE eShip Digital solution that integrates with e-commerce platforms to automate order management and shipping label generation, connecting online stores (Magento, WooCommerce, PrestaShop, Shopify, eBay, Amazon) to MBE systems for efficient processing.
- MBE Fulfillment Customized logistics service offering storage, picking, and packing services for managing e-commerce fulfillment operations end-to-end through MBE Centers.
- MBE Wine All-in-one wine management and shipping solution ensuring compliant shipping from Europe to the US with certified packaging, customs documentation, FDA registration, and excise duty management.
- MBE Wine Export Digital export solution for wine producers enabling compliant international wine shipments with customs and regulatory support.
- MBE SafeValue Shipment value coverage solution that protects goods against damage or loss, reimbursing actual value rather than standard carrier weight-based coverage, including shipping cost and packaging reimbursement.
- MBE SafeValue 4Business Business-focused shipment value coverage for companies shipping valuable goods, with protection against damage or loss.
- MBE Import-Export Professional import and export services that simplify customs procedures and secure movement of raw materials and manufactured goods within Europe and globally.
- MBE Pallet Specialized shipping solution for managing and transporting pallets and parcels for business shipments.
- MBE Auction Integrated shipping platform for art galleries and auction houses providing simple and smooth fine art and collectibles shipping services.
- MBE Online Shipment management portal for managing shipping operations, tracking, and courier interactions.
- MBE eCommercePlus Integrated ecosystem for e-commerce logistics combining order management, fulfillment, and multi-carrier shipping solutions.
- MBE Contact Box Marketing and customer communication, retention, and engagement solution delivered through physical mail and digital channels.
- MBE Privilege Customer loyalty and rewards program for frequent users of MBE services.
- MBE Delivery Point Pick-up and delivery point service enabling convenient collection and return of shipments at MBE Center locations.
- MBE Print Online Business printing platform for ordering communication materials, marketing collateral, and custom printed products online.
- MBE Web Services Website creation and digital strategy services for establishing an online business presence.
- MBE Freight Container and freight shipping solution for out-of-standard size goods and international cargo transport.
- MBE Special Moving Specialized moving and relocation service for furniture and bulky items with professional handling.
- MBE Isothermal Shipping Temperature-controlled shipping service for perishable goods requiring specific temperature conditions during transport.
- MBE Address (Mail Domiciliation) Mail domiciliation service providing a professional business address for receiving post and parcels.
- MBE Packing Professional packing service with custom and eco-friendly packaging solutions using specialized techniques and materials.
- MBE EasyDuty Customs duty management solution helping businesses eliminate uncertainty of custom duties for global trade.
- MBE Direct Mailing Professional mailing services for direct marketing campaigns and business communications.
Quantifiable outcome
- 97% Customer Satisfaction Rate
- +2 more outcomes
Companies that use Mail Boxes Etc.
Customer profileNamed customers5 records
Segments5 records
Ideal customer profiles5 records
Mail Boxes Etc. technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration14 records
Feature5 records
Mail Boxes Etc. partnerships and signals
Strategic signalPartnerships
Twelve partnerships are on record, tiered core and minor.
- DHLcoreMajor international express courier integrated into MBE multi-carrier platform, providing customers access to global shipping services.
- UPScoreGlobal package delivery company integrated into MBE shipping network for express and standard shipping options.
- FedExcoreInternational express delivery services integrated into MBE multi-carrier platform for time-sensitive shipments.
- BRT (Bartolini)coreItalian domestic express courier integrated into MBE Italy network for national shipping services.
- GLS (General Logistics Systems)coreEuropean parcel delivery network integrated into MBE platform for European and domestic shipping.
- SDA (Società Domiciliatari Associati)coreItalian express courier integrated into MBE Italy network for domestic parcel delivery.
- TNTcoreInternational express courier integrated into MBE network for global shipping services.
- Western UnionminorMoney transfer services offered at MBE Centers as part of additional service portfolio for customers.
- MBE Worldwide S.p.A.coreParent company and trademark owner. Sistema Italia 93 S.r.l. operates as exclusive licensee for Italy, part of the MBE Group including MBE Worldwide S.p.A., Jonathan & Assist S.r.l., Eurocubia S.r.l., DireFareStampare S.r.l., Forama S.r.l., and CZ Mail S.r.l.
- FortidiacoreRegistered trademark owner of MBE Worldwide S.p.A. MBE and Mail Boxes Etc. are registered trademarks used with permission of Fortidia.
- Netcomm (Consorzio Netcomm)minorItalian e-commerce consortium shown as partner/member, indicating collaboration in e-commerce industry initiatives.
- AssofranchisingminorItalian franchise association membership demonstrating industry recognition and franchise development support.
Scale indicators5 records
Recent moves6 records
Expansion highlights5 records
Mail Boxes Etc. competitors and assessment
Company assessmentMarket position
Strengths4 records
Competitive moat5 records
Key risks6 records
Key highlights7 records
Customer concentration
Mail Boxes Etc. social profiles
Digital presenceMail Boxes Etc. compliance and trust
Trust signalCompliance1 record
Mail Boxes Etc. financial estimates
Financial estimateRevenue estimate
Valuation estimate
Mail Boxes Etc. leadership team
Management profileNumber of profiles
Profiles2 records
Mail Boxes Etc. funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Mail Boxes Etc. M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Mail Boxes Etc.
What does Mail Boxes Etc. do?
Mail Boxes Etc. provides professional packing, multi-carrier shipping, e-commerce fulfillment, and print/marketing services through a global franchise network of 1,720+ MBE Centers. The offering spans pack & ship for parcels, pallets, wine, fine art, and temperature-controlled goods, plus integrated e-commerce logistics (warehousing, pick-and-pack, order automation via MBE eShip), and business print/marketing services including business cards, custom packaging, and direct mailing.
Is Mail Boxes Etc. a public or private company?
Mail Boxes Etc. is a private company. It is classified as corporate owned and is currently operating.
When was Mail Boxes Etc. founded?
Mail Boxes Etc. was founded in 1993. It employs 501 to 1,000 people.
Where is Mail Boxes Etc. based?
Mail Boxes Etc. is headquartered in Milano, Italy, in the Europe region.
How does Mail Boxes Etc. make money?
Five revenue lines are on record. Shipping and Logistics Services are the primary driver. The others are E-commerce and Fulfillment Services, print and Marketing Services, specialty Shipping Services and mail Domiciliation and Business Services.
Does Mail Boxes Etc. have an API?
No public API is recorded for Mail Boxes Etc..
What industry is Mail Boxes Etc. in?
Mail Boxes Etc.'s product category is Shipping, Logistics, and Business Services (Franchise Network). Its primary akta.pro industry code is TLAAAFAH, Large-Item E-commerce Delivery (Bulky/Two-Person/White-Glove), with a secondary code of TLAAAKAH, Building Materials & Oversized E-commerce (Residential) Delivery. Its NAICS code is 4921 and its SIC code is 7330.