Mail Boxes Etc.

What Mail Boxes Etc. does

Mail Boxes Etc. (MBE) is a global franchise network operating 1,720+ service centers across 45+ countries and 4 continents, providing integrated shipping, packing, printing, marketing, and business services to small and medium enterprises, ecommerce sellers, and private consumers. The Italian operations are conducted by Sistema Italia 93 S.r.l., the exclusive licensee for Italy of the MBE trademark; the brand and trademarks are owned by Fortidia, with MBE Worldwide S.p.A. serving as the parent holding company that includes licensee entities such as Jonathan & Assist S.r.l., Eurocubia S.r.l., DireFareStampare S.r.l., Forama S.r.l., and CZ Mail S.r.l. Founded in 1993 and headquartered in Milan, the company describes serving 350,000+ business customers with 97% customer satisfaction per an October 2024 survey.

The core technology platform is a multi-carrier logistics stack that integrates seven major express couriers (DHL, UPS, FedEx, BRT, GLS, SDA, TNT) at the network level, enabling franchisees to offer optimal price-speed-quality routing. Digital offerings include MBE eShip (an ecommerce plugin integrating Magento, WooCommerce, PrestaShop, Shopify, eBay, and Amazon), MBE eCommercePlus, MBE Fulfillment (warehousing and pick-and-pack), and MBE Online (a shipment management portal). Verticalized services address regulated or specialized use cases: MBE Wine and MBE Wine Export (compliant cross-border wine shipping with customs and FDA management), MBE Auction (fine art and collectibles shipping), MBE Pallet, MBE Isothermal Shipping (temperature-controlled), MBE Freight (containers and outsize cargo), and MBE Special Moving.

The business model is franchise-based: independent operators run MBE Centers under licensing agreements with the parent group, paying fees for use of the brand, technology platform, and negotiated carrier contracts. Revenue is generated through five primary streams: transaction-based shipping and logistics fees, managed ecommerce fulfillment services, project-based print and marketing work, specialty shipping (wine, art, valuables with SafeValue coverage), and recurring mail domiciliation and business services (including Western Union money transfers). Pricing is predominantly quote-based and varies by shipment characteristics, service complexity, and geography; fulfillment services are billed monthly. Marketing combines content/SEO at the brand level with local franchise-driven demand generation. The system is GDPR-compliant and operates under registered Mail Boxes Etc. and MBE word and logo trademarks licensed from Fortidia.

Name

Mail Boxes Etc.

Legal name

Sistema Italia 93 S.r.l.

Website

https://mbe.it

Company type

Private

Founded year

1993

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Mail Boxes Etc. operates a 1,720+ center global franchise network across 45+ countries providing shipping, packing, e-commerce fulfillment, print, and business services to SMBs, online sellers, and consumers via a multi-carrier platform and licensed franchise model.

Ownership category

akta.pro rank

Product category

Shipping, Logistics, and Business Services (Franchise Network)

NAICS

Couriers and Express Delivery Services (4921), Local Messengers and Local Delivery (492210)

SIC

Services-Mailing, Reproduction, Commercial Art & Photography (7330), Services-Direct Mail Advertising Services (7331)

akta.pro primary industry

Large-Item E-commerce Delivery (Bulky/Two-Person/White-Glove) (TLAAAFAH)

akta.pro secondary industries

Building Materials & Oversized E-commerce (Residential) Delivery (TLAAAKAH), Commercial & Office Packing Services (HSAKADAB), SMB/Commercial B2C Standard Parcel Delivery (TLAAACAB)

Keywords

• Pack and ship services
• E-commerce fulfillment
• Multi-carrier shipping
• Print and marketing services
• Franchise logistics network

Headquarters

HQ city

Milano

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Operations, Personnel, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Shipping and Logistics Services: Core revenue from packing and shipping services through franchise centers, enabled by contractual agreements with major domestic and international express couriers.
2. E-commerce and Fulfillment Services: Customized logistics, warehousing, picking and packing services for ecommerce businesses.
3. Print and Marketing Services: Graphics and printing services provided through agreements with large printing centers, including business cards, marketing materials, and custom packaging.
4. Specialty Shipping Services: Specialized services including wine shipping, fine art shipping, valuables coverage (SafeValue), and temperature-controlled shipping.
5. Mail Domiciliation and Business Services: Mailbox rental services, money transfers (Western Union), office supplies, and business consulting.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels4 records

Core offering

Mail Boxes Etc. provides professional packing, multi-carrier shipping, e-commerce fulfillment, and print/marketing services through a global franchise network of 1,720+ MBE Centers. The offering spans pack & ship for parcels, pallets, wine, fine art, and temperature-controlled goods, plus integrated e-commerce logistics (warehousing, pick-and-pack, order automation via MBE eShip), and business print/marketing services including business cards, custom packaging, and direct mailing.

Product overview

Mail Boxes Etc. operates a franchise-based network offering an integrated suite of shipping, logistics, e-commerce, and print/marketing services through its MBE Centers. The platform combines a multi-carrier shipping network (DHL, UPS, FedEx, GLS, TNT, BRT, SDA) with specialized solutions including MBE eShip (e-commerce order automation plugin), MBE Fulfillment (warehouse and logistics management), MBE Wine (specialized wine shipping), and MBE SafeValue (shipment protection). The e-commerce ecosystem is anchored by MBE eCommercePlus, which integrates with platforms like Magento, WooCommerce, PrestaShop, Shopify, eBay, and Amazon. Print and marketing services include business cards, labels, custom packaging, direct mailing, and web services. Additional services cover mail domiciliation, money transfer (Western Union), and business consulting.

Differentiator

Problem solved

Functional benefit

Brands

• MBE Wine: Specialized wine management and shipping solution ensuring compliant shipping from Europe to the US
• MBE SafeValue
• MBE Fulfillment
• MBE eShip
• MBE Auction
• MBE eCommercePlus
• MBE Pallet
• MBE Online
• MBE Contact Box

Products and services

• MBE eShip Digital solution that integrates with e-commerce platforms to automate order management and shipping label generation, connecting online stores (Magento, WooCommerce, PrestaShop, Shopify, eBay, Amazon) to MBE systems for efficient processing.
• MBE Fulfillment Customized logistics service offering storage, picking, and packing services for managing e-commerce fulfillment operations end-to-end through MBE Centers.
• MBE Wine All-in-one wine management and shipping solution ensuring compliant shipping from Europe to the US with certified packaging, customs documentation, FDA registration, and excise duty management.
• MBE Wine Export Digital export solution for wine producers enabling compliant international wine shipments with customs and regulatory support.
• MBE SafeValue Shipment value coverage solution that protects goods against damage or loss, reimbursing actual value rather than standard carrier weight-based coverage, including shipping cost and packaging reimbursement.
• MBE SafeValue 4Business Business-focused shipment value coverage for companies shipping valuable goods, with protection against damage or loss.
• MBE Import-Export Professional import and export services that simplify customs procedures and secure movement of raw materials and manufactured goods within Europe and globally.
• MBE Pallet Specialized shipping solution for managing and transporting pallets and parcels for business shipments.
• MBE Auction Integrated shipping platform for art galleries and auction houses providing simple and smooth fine art and collectibles shipping services.
• MBE Online Shipment management portal for managing shipping operations, tracking, and courier interactions.
• MBE eCommercePlus Integrated ecosystem for e-commerce logistics combining order management, fulfillment, and multi-carrier shipping solutions.
• MBE Contact Box Marketing and customer communication, retention, and engagement solution delivered through physical mail and digital channels.
• MBE Privilege Customer loyalty and rewards program for frequent users of MBE services.
• MBE Delivery Point Pick-up and delivery point service enabling convenient collection and return of shipments at MBE Center locations.
• MBE Print Online Business printing platform for ordering communication materials, marketing collateral, and custom printed products online.
• MBE Web Services Website creation and digital strategy services for establishing an online business presence.
• MBE Freight Container and freight shipping solution for out-of-standard size goods and international cargo transport.
• MBE Special Moving Specialized moving and relocation service for furniture and bulky items with professional handling.
• MBE Isothermal Shipping Temperature-controlled shipping service for perishable goods requiring specific temperature conditions during transport.
• MBE Address (Mail Domiciliation) Mail domiciliation service providing a professional business address for receiving post and parcels.
• MBE Packing Professional packing service with custom and eco-friendly packaging solutions using specialized techniques and materials.
• MBE EasyDuty Customs duty management solution helping businesses eliminate uncertainty of custom duties for global trade.
• MBE Direct Mailing Professional mailing services for direct marketing campaigns and business communications.

Quantifiable outcome

• 97% Customer Satisfaction Rate
• +2 more outcomes

Named customers5 records

Segments5 records

Ideal customer profiles5 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration14 records

Feature5 records

Partnerships

Twelve partnerships are on record, tiered core and minor.

• DHLcoreTechnology or IntegrationMajor international express courier integrated into MBE multi-carrier platform, providing customers access to global shipping services.
• UPScoreTechnology or IntegrationGlobal package delivery company integrated into MBE shipping network for express and standard shipping options.
• FedExcoreTechnology or IntegrationInternational express delivery services integrated into MBE multi-carrier platform for time-sensitive shipments.
• BRT (Bartolini)coreTechnology or IntegrationItalian domestic express courier integrated into MBE Italy network for national shipping services.
• GLS (General Logistics Systems)coreTechnology or IntegrationEuropean parcel delivery network integrated into MBE platform for European and domestic shipping.
• SDA (Società Domiciliatari Associati)coreTechnology or IntegrationItalian express courier integrated into MBE Italy network for domestic parcel delivery.
• TNTcoreTechnology or IntegrationInternational express courier integrated into MBE network for global shipping services.
• Western UnionminorChannel Partner/ Reseller/ DistributorMoney transfer services offered at MBE Centers as part of additional service portfolio for customers.
• MBE Worldwide S.p.A.coreStrategic or Co-development PartnerParent company and trademark owner. Sistema Italia 93 S.r.l. operates as exclusive licensee for Italy, part of the MBE Group including MBE Worldwide S.p.A., Jonathan & Assist S.r.l., Eurocubia S.r.l., DireFareStampare S.r.l., Forama S.r.l., and CZ Mail S.r.l.
• FortidiacoreOthersRegistered trademark owner of MBE Worldwide S.p.A. MBE and Mail Boxes Etc. are registered trademarks used with permission of Fortidia.
• Netcomm (Consorzio Netcomm)minorGTM or Marketing PartnerItalian e-commerce consortium shown as partner/member, indicating collaboration in e-commerce industry initiatives.
• AssofranchisingminorGTM or Marketing PartnerItalian franchise association membership demonstrating industry recognition and franchise development support.

Scale indicators5 records

Recent moves6 records

Expansion highlights5 records

Market position

Strengths4 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/irion

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Mail Boxes Etc.