Multi-Service Center

Name

Multi-Service Center

Legal name

Multi-Service Center

Website

https://mschelps.org

Company type

Private

Founded year

1964

Operating status

Operating

Headcount range

101–250 employees

Ownership category

akta.pro rank

Product category

Community Action and Social Services

NAICS

Other Individual and Family Services (624190), Community Food and Housing, and Emergency and Other Relief Services (6242), Services for the Elderly and Persons with Disabilities (624120), Community Food Services (62421), Community Housing Services (62422)

SIC

Services-Social Services (8300)

akta.pro primary industry

Community Centers & Neighborhood Support Services (BPAGAEAL)

akta.pro secondary industries

Community Resources, Social Services & Transportation Coordination (HLADALAK), Independent Living with Supportive Services (Light ADL/IADL Support) (HLADAAAE), Caregiver Support & Education Programs (Center-Based) (HSABANAN)

Keywords

• Community action services
• Affordable housing programs
• Food bank services
• Energy assistance programs
• Social services nonprofit

Headquarters

HQ city

Federal Way

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Technology or R&D, Others

Revenue model

1. Donations from individuals and organizations: Individual donors contribute one-time or recurring donations (monthly, quarterly, annual) via online portal, mail, or phone. MSC offers named giving programs including Hope Builders Club, #HungerSquad, and Workforce Wednesdays. Donors can also give via stock donations, IRA distributions, Donor-Advised Funds, workplace giving, and tribute gifts.
2. Event sponsorship and fundraising events: MSC hosts annual fundraising events including Spring into Action Dinner, MSC Helps Luncheon, and Mix & Mingle for a Mission. Corporate and individual sponsors support these events in exchange for recognition, signage, social media visibility, and direct community access.
3. Government grants and contracts: MSC operates under contracts with Washington State Department of Commerce (for Long-Term Care Ombudsman Program), South King County cities (Burien, Federal Way, Kent, Renton, SeaTac, Tukwila) for rent and emergency assistance, and federal programs including LIHEAP, PSE HELP, and SNAP/Basic Food Employment & Training.
4. Program fees and rental income from affordable housing: MSC generates rental income from its owned apartment complexes serving low-income individuals, families, and seniors. Tenants pay rent based on income eligibility criteria.

Go-to-market motion2 records

Distribution channels6 records

Marketing channels7 records

Core offering

Multi-Service Center is a community action nonprofit that delivers direct social services to low-income residents of South King County. Its core offerings include a market-style food bank, affordable rental housing (14+ owned properties including senior, veteran, and recovery housing), energy bill assistance (LIHEAP and PSE HELP), rent and emergency assistance, employment readiness, GED/adult education, refugee and immigrant services (PRIME), and the Washington State Long-Term Care Ombudsman Program. Services are provided free of charge to eligible community members, funded by donations, government contracts, grants, sponsorships, and rental income.

Product overview

Multi-Service Center is a community action nonprofit organization that provides direct social services rather than a software technology product. The organization offers a comprehensive suite of integrated community support programs addressing food insecurity, housing instability, energy costs, employment barriers, education gaps, and veteran services across South King County. Key programs include the Market at Redondo Heights Food Bank (market-style food pantry), Affordable Housing Program (multiple apartment complexes serving families, individuals, and seniors), Housing for Veterans (William J. Wood Veterans House and Burien Veterans House), Energy Assistance (LIHEAP and PSE HELP programs), Rent and Emergency Assistance, Employment Program (Basic Food Employment and Training), Education Program (GED support), Long-Term Care Ombudsman Program, PRIME refugee services, Basic Food Application Assistance, Permanent Supportive Housing for Women in Recovery (Titusville Program), Veteran Navigation Program, Food Bridge (senior food delivery), Home Delivery, Bridging a Gap Weekend Feeding Program (BAG), Regional Access Point for homelessness resources, Tenant Connect, Foreclosure Prevention Counseling, and Lakehaven Utility Assistance. These programs work together to provide holistic support for low-income individuals and families in achieving stability and self-sufficiency.

Differentiator

Problem solved

Functional benefit

Brands

• Market at Redondo Heights Food Bank: MSC's market-style food pantry providing fresh and shelf-stable foods that are culturally relevant to Washington residents
• PRIME
• Bridging a Gap Weekend Feeding Program (BAG)

Products and services

• Market at Redondo Heights Food Bank

Quantifiable outcome

• 111,736 people served annually (FY25)
• +6 more outcomes

Named customers7 records

Segments7 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

20 partnerships are on record, tiered core and minor.

• Puget Sound Energy (PSE)coreStrategic or Co-development Partner · 1 January 2002Partnership between MSC and Puget Sound Energy began in 2002 to provide energy assistance benefits to PSE customers in South King County. The PSE HELP program provides over $24 million in annual direct benefits to clients in the form of credits on electricity and gas bills through MSC. PSE also introduced a Bill Discount program. MSC processes applications and appointments for PSE HELP energy assistance.
• United Way of King CountycoreStrategic or Co-development PartnerPartnership with United Way of King County and Amazon Flex to deliver food bank items to clients' homes. MSC offers a home delivery program for food from the food bank for those unable to visit in person.
• Federal Way Open DoorscoreStrategic or Co-development PartnerMSC partners with Federal Way Open Doors to reengage students ages 16 to 21 and support them in obtaining their High School Diploma or GED Certificate. MSC has dedicated staff at Open Doors who work with students on academic and personal goals.
• South King County cities (Burien, Federal Way, Kent, Renton, SeaTac, Tukwila)coreStrategic or Co-development PartnerIn partnership with South King County cities, MSC provides one-time rent assistance and limited resources for temporary emergencies such as utility bill assistance to residents living within the city limits of these six cities.
• HUD VASH Program / King County Housing AuthoritycoreStrategic or Co-development PartnerAll 44 units at the William J. Wood Veterans House are eligible for rental subsidies through the HUD VASH Program in collaboration with King County Housing Authority. Burien Veterans House is leased from King County Housing Authority.
• Washington State Department of CommercecoreStrategic or Co-development PartnerThe Office of the Washington State Long-Term Care Ombudsman Program is operated by Multi-Service Center under contract with the Department of Commerce. The program advocates for residents of nursing homes, adult family homes, assisted living facilities, and enhanced services facilities.
• BECUminorStrategic or Co-development PartnerBECU is listed as a community partner of Multi-Service Center.
• Blue Ridge CascademinorStrategic or Co-development PartnerBlue Ridge Cascade is listed as a community partner of Multi-Service Center.
• DaVitaminorStrategic or Co-development PartnerDaVita is listed as a community partner of Multi-Service Center.
• King County Veterans Programs (KCVP)coreStrategic or Co-development PartnerFor the Burien Veterans House, MSC partners with King County Veterans Programs (KCVP) for referrals and collaborative case management services between MSC and KCVP staff to support program participants in increasing job readiness skills and self-sufficiency.
• King County Veterans ProgramcoreStrategic or Co-development PartnerReferrals for Burien Veterans House may come through King County Veterans Program. The Veteran Navigation Program also connects veterans to this program for additional support.
• Area Agencies on Aging and nonprofits (Long-Term Care Ombudsman)coreStrategic or Co-development PartnerThe Long-Term Care Ombudsman Program has partnerships with nonprofits and Area Agencies on Aging to deliver ombudsman services in local communities across Washington State.
• HNN (Housing Navigator Network) communitiesminorStrategic or Co-development PartnerThrough Tenant Connect, MSC provides resource navigation to residents of HNN communities including Creston Point, Grandview, Kitts Corner, Ovation at Meeker, Park 16, Promenade, Seasons, Stonebrook, Uptown Square, Watermark, and Waterview Crossing.
• Washington State Community Action Partners (WSCAP)coreStrategic or Co-development PartnerMSC is one of 30 Community Action Agencies in Washington State. WSCAP works to build healthy communities and eliminate poverty through a unified network. Combined, Community Action Agencies spend $202 million annually on local employment and services.
• National Community Action NetworkcoreStrategic or Co-development PartnerMSC is part of a national network of more than 1,000 Community Action Agencies that help around 15 million people annually. The network was created in 1964 under the Economic Opportunity Act signed by President Lyndon Johnson.
• Chopped Charity ChallengeminorGTM or Marketing PartnerCommunity members can maintain support for the Bridging a Gap program through the Chopped Charity Challenge via MSC.
• United Way (national logo)minorStrategic or Co-development PartnerUnited Way logo appears as a partner/supporting organization on MSC's website.
• Community Action (national association)minorStrategic or Co-development PartnerCommunity Action national association logo appears as a partner/supporting organization on MSC's website.
• Volunteer Services for the Heard (VSHSL)minorStrategic or Co-development PartnerVSHSL is listed as a partner on the Foreclosure Prevention and Counseling page.
• South Sound Giving CouncilminorStrategic or Co-development PartnerSouth Sound Giving Council put together a video on estate planning basics and partners with MSC on legacy giving.

Scale indicators13 records

Recent moves7 records

Expansion highlights6 records

Direct peers

• Hopelink: Hopelink is a King County-based community action nonprofit delivering housing, food, energy, employment, and education services to low-income families — directly overlapping MSC's integrated service model across most program lines and serving an adjacent (north/east) sub-region.
• Catholic Community Services of Western Washington: CCS provides housing, refugee/immigrant services, case management, and basic-needs assistance across Western Washington — directly comparable in scope and target populations to MSC, including services for elderly, persons with disabilities, and refugees.
• Low Income Housing Institute (LIHI): LIHI develops and operates affordable housing and tiny house villages across Washington State and provides supportive services to residents, closely mirroring MSC's owned-housing + case-management model.
• Compass Housing Alliance: Compass Housing Alliance operates affordable housing, shelter, and supportive services across the Puget Sound region — a comparable blend of housing assets and human services.
• United Way of King County: United Way of King County is both an MSC partner (home delivery program) and a functional peer as a King County-based nonprofit coordinating and funding community-services programs including food, housing, and basic needs.
• Food Lifeline: Food Lifeline is the largest food bank distributor in Washington, sourcing and distributing food to a network of partner food banks including operations like MSC's Market at Redondo Heights — directly comparable in food-distribution mission.
• Jewish Family Service of Seattle: JFS Seattle provides social services including refugee resettlement, senior services, housing assistance, and case management across the Puget Sound region, overlapping MSC's immigrant/refugee and senior service lines.
• YWCA of Seattle | King | Snohomish: YWCA Seattle-King-Snohomish provides housing, domestic-violence services, and basic-needs programs across the same King County region, including supportive housing comparable to MSC's Titusville women's recovery program.

Broad incumbents

• King County Housing Authority: KCHA is the largest provider of affordable housing in King County and a key partner for MSC's veteran and family housing through HUD VASH — broader scale and scope but materially comparable housing-service mission.
• The Salvation Army Northwest Division: The Salvation Army operates a national network of social services (food, housing, energy, emergency assistance) with Western Washington presence — overlapping MSC's integrated basic-needs model at much broader scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/mschelps
• Facebookfacebook.com/MSChelps
• LinkedInlinkedin.com/company/mschelps
• Instagraminstagram.com/mschelps
• Xx.com/mschelps

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Multi-Service Center