East and North Hertfordshire NHS Trust

What East and North Hertfordshire NHS Trust does

East and North Hertfordshire NHS Trust is a statutory NHS body providing publicly funded secondary and tertiary healthcare across east and north Hertfordshire and south Bedfordshire. It operates an integrated multi-site estate comprising Lister Hospital (a 566-bed district general hospital in Stevenage with a £150 million facility transformation completed in 2014), Hertford County Hospital (outpatient and diagnostic services), New QEII Hospital in Welwyn Garden City (urgent treatment centre and Community Diagnostic Centre), and Mount Vernon Cancer Centre in Northwood (specialist non-surgical oncology serving a catchment of nearly 2 million people with seven linear accelerators including CyberKnife and TrueBeam). The Trust also runs renal services spanning Hertfordshire, Bedfordshire and parts of Essex, and employs approximately 6,500 staff, treating 135,000+ A&E attendances per year across a population of around 600,000.

The Trust's clinical and digital product surface spans acute, emergency, maternity (including the Lister Diamond Jubilee Maternity Unit), neonatal, cancer, renal, and outpatient services, augmented by an expanding digital layer: video consultations via Attend Anywhere, electronic consent via Concentric (hosted on Google Cloud within UK data centres), digital appointment management via Patient Hub, online blood-test booking via SwiftQueue, patient-accessible records via Patients Know Best, and integrated with NHS E-Referral Service (ERS) and the NHS App. It has also adopted system-wide NHS frameworks including PIDMAS (patient-initiated transfer after 40-week waits) and PSIRF (Patient Safety Incident Response Framework), and operates patient-experience programmes such as the DAISY Awards and Call 4 Concern escalation service. Mount Vernon is supported by adjacent ecosystem partnerships with the Paul Strickland Scanner Centre (PET/CT, MRI, CT) and the Lynda Jackson Centre (patient support and complementary therapies).

The business model is funded care: the Trust receives the substantial majority of its revenue from NHS England via block contracts and service-level agreements for publicly provided healthcare that is free at the point of use for UK residents. A small additional channel exists for private patients and overseas visitors, managed by a dedicated three-person team, but it is immaterial in scale. Distribution is entirely regional — four hospital sites, community diagnostic and phlebotomy outposts, and digital self-service channels — with no geographic expansion beyond the Hertfordshire and south Bedfordshire catchment (the exception being Mount Vernon's sub-regional 2 million patient catchment and the in-flight 2026 proposal to relocate the cancer centre next to Watford General Hospital).

Name

East and North Hertfordshire NHS Trust

Legal name

East and North Hertfordshire NHS Trust

Website

https://enherts-tr.nhs.uk

Company type

Private

Founded year

1948

Operating status

Operating

Headcount range

5,001–10,000 employees

Short description

East and North Hertfordshire NHS Trust is a publicly funded NHS statutory body operating four hospital sites and renal units across Hertfordshire, south Bedfordshire, and surrounding areas. It employs approximately 6,500 staff, serves a population of around 600,000, and provides emergency, maternity, specialist cancer, renal, and outpatient services.

Ownership category

akta.pro rank

Product category

Public Hospital Healthcare Services

NAICS

General Medical and Surgical Hospitals (6221), General Medical and Surgical Hospitals (622110), Specialty (except Psychiatric and Substance Abuse) Hospitals (622310)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Hospitals (8060)

akta.pro primary industry

Safety-Net & Public Hospitals (HLAFAAAD)

akta.pro secondary industry

Oncology & Cancer Specialty Hospitals (HLAFAHAC)

Keywords

• Hospital healthcare services
• Emergency medical care
• Cancer treatment services
• Renal dialysis services
• Maternity healthcare

Headquarters

HQ city

Stevenage

HQ country

United Kingdom

HQ region

Europe

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain, Others

Revenue model

1. NHS Funded Healthcare Services: As an NHS Trust, the organization is funded by NHS England through government allocation to provide healthcare services to the local population. Revenue is received based on NHS contracts and service level agreements for the healthcare services provided.

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

East and North Hertfordshire NHS Trust is a publicly funded NHS Trust operating four hospital sites (Lister Hospital, Hertford County Hospital, New QEII Hospital, and Mount Vernon Cancer Centre) delivering acute, emergency, specialist, and community healthcare services. The Trust provides emergency care, cancer treatment, renal dialysis, maternity, diagnostics, outpatient, and sub-regional specialist services (including robotic urological surgery) to approximately 600,000 people across east and north Hertfordshire and south Bedfordshire, supported by digital patient services such as video consultations, electronic consent, and a Patient Hub appointment platform.

Product overview

East and North Hertfordshire NHS Trust operates as an integrated healthcare provider offering hospital services across four main sites: Lister Hospital (566-bed specialist emergency and inpatient facility), Hertford County Hospital (outpatient and diagnostic services), New QEII Hospital (outpatient and community diagnostic centre), and Mount Vernon Cancer Centre (specialist cancer treatment). The Trust provides comprehensive clinical services including emergency care, maternity, renal dialysis, radiology, and video consultations via Attend Anywhere. Patient-facing digital services include appointment booking via SwiftQueue, electronic consent via Concentric, Patient-Initiated Follow-Up (PIFU) pathways, and accessibility information via AccessAble. Specialist services span sub-regional urology (including robotic surgery), renal medicine, cancer treatment with radiotherapy including CyberKnife and TrueBeam, and comprehensive diagnostic imaging through the Paul Strickland Scanner Centre. The Trust serves approximately 600,000 people across Hertfordshire and south Bedfordshire.

Differentiator

Problem solved

Functional benefit

Products and services

• Lister Hospital 566-bed district general hospital in Stevenage serving east and north Hertfordshire and south Bedfordshire. Offers general and specialist hospital services including emergency care, specialist urology (including robotic surgery), and renal dialysis. The hospital underwent a £150 million transformation completed in October 2014.
• Hertford County Hospital Hospital in Hertford providing outpatient, ante/postnatal, diagnostic and therapeutic services to south-east Hertfordshire.
• New QEII Hospital Modern hospital in Welwyn Garden City providing outpatient clinics, blood tests, urgent treatment centre (8am-10pm daily), and community diagnostic centre.
• Mount Vernon Cancer Centre Specialist cancer centre in Northwood, Middlesex treating from a catchment of almost 2 million people with over 5,000 new patients annually. Services include a chemotherapy suite with 21 chairs, inpatient ward with 26 beds, and radiotherapy with seven linear accelerators including CyberKnife and TrueBeam.
• Renal Services Specialist renal medicine serving Hertfordshire, Bedfordshire and parts of Essex. Services include haemodialysis (acute unit with 4 bays plus main unit), peritoneal dialysis, home therapies training, kidney transplantation preparation, and specialist nephrology care across multiple dialysis units and the 25-bed main inpatient nephrology ward at Lister Hospital.
• A&E / Emergency Department 24/7 emergency department at Lister Hospital providing specialist support for emergency surgery, stroke, cardiac, and neonatal care. Covers population of approximately 600,000 and sees over 135,000 patients annually. Approximately 25% of attendees are children and 21% are admitted to hospital.
• Maternity Services Comprehensive maternity care including the Lister Diamond Jubilee Maternity Unit with consultant-led and midwife-led options, neonatal services, and specialist perinatal mental health support. Patients can self-refer for maternity care.
• Phlebotomy / Blood Tests Phlebotomy services available at all main hospital sites plus community GP surgeries. Online booking via SwiftQueue for adult, children, and fasting blood tests.
• Urgent Treatment Centre Urgent treatment centre at New QEII Hospital open 8am-10pm daily, treating minor injuries and illnesses without requiring an A&E visit.
• Community Diagnostic Centre One-stop diagnostic facility at New QEII Hospital offering checks, scans and tests including X-ray, CT, ultrasound, MRI, and FibroScan for liver assessment (cirrhosis and significant liver damage).
• Video Consultations Outpatient video consultation service using the NHS-approved Attend Anywhere platform. Available for multiple specialties including Audiology, Cardiology, Dermatology, Gynaecology, Oncology, Renal, and Respiratory.
• Electronic Consent (eConsent) System Electronic consent system via the Concentric platform enabling patients to review treatment information and provide consent online via email or text links, replacing paper consent forms.
• Patient-Initiated Follow-Up (PIFU) Service allowing patients with long-term conditions to contact clinical teams directly when they need an appointment, rather than having pre-scheduled follow-ups. Available across multiple specialties including Cardiology, ENT, and Neurology.
• Personalised Care Follow-Up (PCFU) for Cancer Transforms traditional hospital-based follow-up for cancer patients into remote monitoring using a cancer information system. Available for breast, colorectal, endometrial, and prostate cancer patients.
• Symptom Checker Online tool helping patients determine whether they need A&E care. Provides information and advice on common illnesses in children and adults before deciding to visit A&E.
• Call 4 Concern Service Patient safety service allowing patients, relatives, and carers to contact the Critical Care Outreach Team when concerned about a patient's deteriorating condition.
• Carer Support Services Comprehensive carer support including Carer Passport, Carer Experience Volunteers, Carers Shared Care Agreement, needs assessments, and support through hospital discharge planning.
• Stay in Touch Messaging Service Messaging service allowing family and friends to send messages to inpatients at Lister Hospital or Mount Vernon Cancer Centre when unable to visit. Messages are printed and delivered to wards.

Quantifiable outcome

• 135,000+ patients treated in A&E annually
• +2 more outcomes

Named customers3 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

AI capability2 records

Feature7 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Paul Strickland Scanner CentrecoreTechnology or IntegrationProvides comprehensive scanning services to the NHS and private health sectors for diagnosis, treatment monitoring and research of cancer and other serious diseases using PET/CT, MRI and CT scanners. Located at or affiliated with Mount Vernon Cancer Centre.
• Lynda Jackson CentrecoreStrategic or Co-development PartnerSupport and information services for cancer patients, relatives and carers before, during and after treatment. Offers counselling, relaxation classes, complementary therapies, and workshops. Located next to the Cancer Treatment Suite at Mount Vernon Cancer Centre.
• Hertfordshire Community NHS TrustcoreStrategic or Co-development PartnerProvides children's therapies at the New QEII Hospital as part of collaborative service delivery across the Hertfordshire NHS system.
• East and North Hertfordshire Hospitals' CharitycoreOthersCharitable partner supporting the DAISY Awards programme and other fundraising initiatives to enhance patient care and staff welfare.
• Hertfordshire County CouncilminorStrategic or Co-development PartnerCollaborative partnership on health and wellbeing programmes, winter health campaigns, and support services for local residents including weight management and stop smoking resources.

Scale indicators13 records

Recent moves8 records

Expansion highlights6 records

Direct peers

• Cambridge University Hospitals NHS Foundation Trust: Major UK teaching NHS Foundation Trust operating Addenbrooke's and the Rosie hospitals, with a similar mix of regional acute services, tertiary specialties, and research activity — directly comparable in scale, teaching status, and NHS public-funding model.
• The Royal Marsden NHS Foundation Trust: UK's specialist cancer NHS Trust operating across multiple sites with advanced radiotherapy and chemotherapy — directly comparable to Mount Vernon Cancer Centre's specialist oncology model and catchment-based referral economics.
• The Christie NHS Foundation Trust: One of the largest single-site cancer centres in Europe, providing non-surgical oncology and advanced radiotherapy — directly comparable to Mount Vernon in scope of specialist cancer treatment and regional catchment reach.
• Imperial College Healthcare NHS Trust: Large London-based NHS teaching Trust operating multiple acute and specialist hospitals — directly comparable in teaching status, multi-site operating model, and mix of district general and tertiary service lines.
• University College London Hospitals NHS Foundation Trust: Major London NHS Foundation Trust with strong teaching and research profile including a specialist cancer hospital — comparable in scale, digital maturity, and the blend of district and tertiary acute services.
• Barts Health NHS Trust: Largest NHS Trust in England operating five hospitals across East London including a major trauma centre and cancer services — directly comparable in multi-site acute operating model and 6,000+ staff scale.
• Royal Free London NHS Foundation Trust: Large London NHS teaching Trust operating multiple hospitals including specialist services — comparable in scale, teaching hospital designation, and group-of-hospitals operating structure.
• Guy's and St Thomas' NHS Foundation Trust: Major London NHS teaching Foundation Trust with two large acute hospitals and strong specialist and community services — directly comparable in scale, teaching status, and integrated digital patient platforms.

Regional players

• West Hertfordshire Teaching Hospitals NHS Trust: Neighbouring NHS Trust operating Watford General, Hemel Hempstead and St Albans City hospitals — geographic peer where the Mount Vernon Cancer Centre relocation proposal would create direct overlap with ENHT services.
• The Hillingdon Hospitals NHS Foundation Trust: NHS Trust serving the London Borough of Hillingdon — directly comparable as the host borough for Mount Vernon Cancer Centre and a likely partner in any Mount Vernon co-location or pathway integration.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/enherts
• YouTubeyoutube.com/playlist?list=PLlu8A8k7WfPrc9bcnQ2PaHpdnWR09-g-J
• Facebookfacebook.com/enherts
• LinkedInlinkedin.com/company/east-and-north-hertfordshire-nhs-trust
• Instagraminstagram.com/enhertstrust

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about East and North Hertfordshire NHS Trust