Concierge Home Care
Concierge Home Care (operating as AccessRehab LLC) is a Florida-based home health provider running 29 offices that delivers skilled nursing, therapy, and specialized clinical programs to Medicare-eligible homebound seniors across roughly 400 Florida cities.
- Company typePrivate
- Founded2015
- HeadquartersJacksonville, United States
- Headcount501–1,000
- GTM typeB2C
- OfferingServices
What Concierge Home Care does
Concierge Home Care, operating under the legal entity AccessRehab LLC, is a Florida-based home health provider founded in 2015 and headquartered in Jacksonville. The company delivers in-home skilled nursing, physical, occupational, and speech therapy, and specialized clinical programs including cardiac care, chronic pulmonary care, diabetic care, wound care, palliative care, behavioral health, transitional care, and Alzheimer's and dementia care. It serves Medicare-eligible, homebound seniors across approximately 400 Florida cities through 29 office locations and a 24/7 on-call service, supported by a multidisciplinary clinical workforce of 501-1000 employees and bilingual staff in select offices.
The company runs on the WellSky EMR platform with AI-assisted charting tools for clinical documentation and has developed one proprietary clinical asset: the Botes Memory Method, a five-level cognitive assessment and family communication framework for dementia care that received the 2023 NBCOT Innovations and Impact Award. Service delivery is primarily in-person, with Virtual Care extending visits remotely and Transitional Care bridging post-acute settings into the home. The operational footprint is geographically concentrated in Florida, with no out-of-state expansion disclosed.
The revenue model is episodic reimbursement from Medicare (which covers 100% of qualifying home health with no co-pay), VA, Tricare, and select Medicare Advantage and supplement plans; Medicaid is not accepted. Patient acquisition runs through two coordinated channels: physician and discharge-planner referrals (the primary channel) and direct-to-consumer outreach to seniors and families via a location finder, blog content, and newsletter. Concierge Home Care supplements organic growth with a non-acquisition partnership program that onboards independent Florida home health agencies into its network, and holds the CMS five-star quality rating, the highest available.
Concierge Home Care firmographics
Firmographics- Name
- Concierge Home Care
- Legal name
- AccessRehab LLC
- Website
- https://conciergehomecare.com
- Company type
- Private
- Founded year
- 2015
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Concierge Home Care (operating as AccessRehab LLC) is a Florida-based home health provider running 29 offices that delivers skilled nursing, therapy, and specialized clinical programs to Medicare-eligible homebound seniors across roughly 400 Florida cities.
- Ownership category
- akta.pro rank
Concierge Home Care industry classification
Industry- Product category
- Home Healthcare Services
- NAICS
- Home Health Care Services (6216), Home Health Care Services (621610)
- SIC
- Services-Home Health Care Services (8082)
- akta.pro primary industry
- Chronic Care & Complex Care Management (HSABAIAD)
- akta.pro secondary industries
- Alzheimer’s Specialized Care (Mid/Late-Stage) (HSABAEAC), Dementia/Alzheimer’s In-Home Care (Non-Medical) (HLADAGAG)
Keywords
Where Concierge Home Care is headquartered
LocationHeadquarters
- HQ city
- Jacksonville
- HQ country
- United States
- HQ region
- North America
Offices29 records
Markets served
Concierge Home Care business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure
Revenue model
- Medicare Reimbursement: Medicare covers home health 100% with no co-pay or secondary insurance needed. Services are episodic and based on physician-ordered protocols for homebound patients requiring intermittent skilled care.
- VA and Tricare: VA insurance and Tricare insurance both cover home health care without any out-of-pocket co-pays for eligible veterans and military personnel.
- Medicare Advantage and Supplements: Accepts Medicare Supplements and Medicare Advantage Plans offered by private insurance companies. Coverage is dependent on service area.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Per episode | Medicare-covered home health care |
| Subscription | Per episode | VA and Tricare covered services |
| Usage-based | Pay-as-you-go | RN compensation for Jacksonville, FL |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Concierge Home Care product offering
Product offeringCore offering
Concierge Home Care provides in-home healthcare services to seniors across Florida, including skilled nursing, physical/occupational/speech therapy, and specialized clinical programs such as cardiac care, wound care, palliative care, diabetic care, chronic pulmonary care, and Alzheimer's/dementia care. Services are delivered in patients' homes through 29 Florida office locations and are reimbursed primarily through Medicare, VA, and Tricare insurance.
Product overview
Concierge Home Care is a home healthcare provider offering a comprehensive, multidisciplinary portfolio of in-home care services for seniors throughout Florida. The core offering is In-Home Care Services, a unified service encompassing skilled nursing, therapy (physical, occupational, speech), and specialized clinical programs. The company operates 29 Florida locations providing care across 400 cities. Key specialized programs include the proprietary Botes Memory Method for dementia care, Cardiac Care, Palliative Care, Wound Care, and Behavioral Health Care. Virtual Care extends services remotely through technology. Services are covered by Medicare, VA, Tricare, and select private insurance plans.
Differentiator
Problem solved
Functional benefit
Products and services
- Skilled Nursing Care Clinical care provided by registered nurses (RNs) and licensed healthcare professionals covering physical and mental health needs of homebound seniors in Florida.
- Physical Therapy In-home physical therapy allowing patients to recover from injuries or conditions in their own homes.
- Occupational Therapy In-home occupational therapy helping older adults and seniors live independently with skills and equipment needed for daily activities.
- Speech Therapy In-home speech therapy for seniors who have difficulty communicating, eating, and swallowing.
- Cardiac Care Cardiac care program focusing on delivering physician-ordered protocols for newly and chronically diagnosed cardiac patients.
- Diabetic Care Diabetes home care services delivering personalized and physician-directed care for clients with diabetes.
- Chronic Pulmonary Care Chronic pulmonary home health care services focusing on delivering physician-ordered protocols for patients with respiratory conditions.
- Alzheimer's and Dementia Care Specialized care services for patients living with Alzheimer's disease and other forms of dementia, including the proprietary Botes Memory Method.
- Wound Care Specialized in-home wound care services provided by trained wound care nurses for patients requiring wound treatment.
- Palliative Care In-home palliative care services delivering personalized and physician-directed orders to clients with advanced or serious illnesses.
- Behavioral Health Care In-home counseling and behavioral health services covering mental health issues including depression, anxiety, and bipolar disorder.
- Transitional Care Services Services designed to help seniors transition from one care setting to another, supporting continuity of care during care transitions.
- Virtual Care Remote care services that extend in-person services through technology, enabling virtual visits and increased access to care for patients.
- Botes Memory Method A dementia care program developed by occupational therapist Sira Botes that combines an innovative cognitive assessment tool with a family communication platform, representing cognitive decline across five functional levels represented as flowers.
Quantifiable outcome
- Five-star CMS rating from Centers for Medicare and Medicaid Services
- +2 more outcomes
Companies that use Concierge Home Care
Customer profileNamed customers2 records
Segments4 records
Ideal customer profiles4 records
Concierge Home Care technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature1 record
Concierge Home Care partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Home Health Agency PartnerscoreConcierge Home Care partners with independent home health agencies throughout Florida, emphasizing true partnerships rather than acquisitions. The company describes itself as focused on 'building true partnerships, not acquiring assets' with tailored processes rather than 'one-size-fits-all' approaches. Partners maintain meaningful investment in the business while gaining access to capital for expansion, marketing campaigns, operational processes, and best practices sharing.
Scale indicators4 records
Recent moves6 records
Expansion highlights5 records
Concierge Home Care competitors and assessment
Company assessmentDirect peers
- Amedisys: One of the largest U.S. home health and hospice operators, now owned by UnitedHealth/Optum. Amedisys competes directly with Concierge in Florida across skilled nursing, therapy, and chronic-disease home health, with overlapping Medicare/MA payer mix.
- LHC Group: Major home health, hospice, and home- and community-based services provider, also acquired by UnitedHealth/Optum. LHC operates extensively in the Southeast including Florida and matches Concierge's clinical home health service model.
- Enhabit: Pure-play home health and hospice operator spun out from Encompass Health. Enhabit provides Medicare-covered skilled home health and hospice services in many of the same geographies as Concierge.
- Aveanna Healthcare: Diversified home health operator offering pediatric and adult skilled nursing, therapy, and private-duty services. Aveanna's adult home health segment directly overlaps with Concierge's clinical service portfolio.
- BrightSpring Health Services: Large diversified home and community-based provider offering home health, hospice, and pharmacy services. BrightSpring's home health segment serves many of the same Medicare-eligible senior populations.
- Addus HomeCare: Personal care and home health provider serving Medicaid and Medicare populations across multiple states. Addus overlaps with Concierge on skilled home health and the senior population.
- Pennant Group: Home health, hospice, and senior living operator with a decentralized operating model similar in spirit to Concierge's partnership approach. Pennant provides skilled home health services across multiple western and central states.
- Bayada Home Health Care: Large private nonprofit home health provider offering skilled nursing, therapy, and adult/pediatric services. Bayada operates extensively in the eastern U.S. and is a comparable multi-state home health peer.
- Help at Home: Personal care and home health operator focused on Medicaid and dual-eligible seniors across many states. Help at Home competes for the same senior population as Concierge in adjacent geographies.
Broad incumbents
- Encompass Health: Large national operator with both inpatient rehabilitation facilities and a home health segment. Encompass's home health arm competes with Concierge for Medicare-reimbursed skilled nursing and therapy referrals.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights7 records
Customer concentration
Concierge Home Care social profiles
Digital presenceConcierge Home Care compliance and trust
Trust signalCompliance4 records
Concierge Home Care financial estimates
Financial estimateRevenue estimate
Valuation estimate
Concierge Home Care leadership team
Management profileNumber of profiles
Profiles7 records
Concierge Home Care funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Concierge Home Care M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Concierge Home Care
What does Concierge Home Care do?
Concierge Home Care provides in-home healthcare services to seniors across Florida, including skilled nursing, physical/occupational/speech therapy, and specialized clinical programs such as cardiac care, wound care, palliative care, diabetic care, chronic pulmonary care, and Alzheimer's/dementia care. Services are delivered in patients' homes through 29 Florida office locations and are reimbursed primarily through Medicare, VA, and Tricare insurance.
Is Concierge Home Care a public or private company?
Concierge Home Care is a private company. It is classified as unknown and is currently operating.
When was Concierge Home Care founded?
Concierge Home Care was founded in 2015. It employs 501 to 1,000 people.
Where is Concierge Home Care based?
Concierge Home Care is headquartered in Jacksonville, United States, in the North America region.
How does Concierge Home Care make money?
Three revenue lines are on record. Medicare Reimbursement is the primary driver. The others are VA and Tricare and medicare Advantage and Supplements.
Who are Concierge Home Care's main competitors?
Direct peers on record are Amedisys, LHC Group, Enhabit, Aveanna Healthcare, BrightSpring Health Services, Addus HomeCare, Pennant Group, Bayada Home Health Care and Help at Home. Encompass Health is listed as a broad incumbent.
Does Concierge Home Care have an API?
No public API is recorded for Concierge Home Care.
What industry is Concierge Home Care in?
Concierge Home Care's product category is Home Healthcare Services. Its primary akta.pro industry code is HSABAIAD, Chronic Care & Complex Care Management, with a secondary code of HSABAEAC, Alzheimer’s Specialized Care (Mid/Late-Stage). Its NAICS code is 6216 and its SIC code is 8082.