E-MetroTel
E-MetroTel is a private unified communications manufacturer providing cloud, on-premise, and hybrid telephony solutions to mid-market and enterprise customers, specializing in Green Migration from legacy systems like Nortel, Avaya, and Mitel.
- Company typePrivate
- Founded2009
- HeadquartersFlower Mound, United States
- Headcount11–50
- GTM typeB2B
- OfferingSoftware
What E-MetroTel does
E-MetroTel Global Inc. is a private unified communications manufacturer founded in 2009 and headquartered in Flower Mound, Texas, with regional operations in Canada, Australia, and the Netherlands. The company designs, develops, and supports business telephony systems sold to mid-market and enterprise customers across verticals including hospitality, education, government, healthcare, financial services, manufacturing, retail, transportation, and professional services. Its flagship offering is a portfolio of cloud, on-premise, and hybrid UC solutions centered on the proprietary UCX telephony engine, the XSTIM signaling protocol, and the InfinityOne collaboration platform built on Elixir and Phoenix running on Erlang BEAM. Hardware appliances (Galaxy Mini, Pro, Express, Expand, 3000G) and Infinity endpoints (7000 touchscreen, 5000 IP, DECT mobility, softphones, call boxes) round out the ecosystem, complemented by applications such as contact center, Microsoft Teams Direct Routing, hospitality PMS integration, fax, and E911 notification.
The company's central differentiation is the Green Migration strategy, which enables customers to retain existing phones and wiring from legacy vendors (Nortel, Avaya, Panasonic, Mitel, Cisco, NEC, Toshiba) while modernizing to UCX, supported by XSTIM's server-driven control that delivers features beyond standard SIP. The InfinityOne platform incorporates AI features including real-time transcription, automatic call summaries, sentiment analysis, and smart follow-up recommendations, with data processed and stored under customer-controlled local environments.
E-MetroTel operates a hybrid revenue model combining perpetual-license hardware appliance sales with recurring UCX Cloud subscriptions ($17.50-$22.00 per user per month), SIP trunk services, and optional support contracts. Go-to-market blends direct enterprise sales, a global channel partner/reseller network, and event-driven demand generation at venues such as ITEXPO. The company reports 1,000+ deployed systems, 100,000+ connected users, and 5,000+ UCX Cloud customers across 10+ countries, and remains founder/management-owned with no disclosed funding rounds or external investors.
E-MetroTel firmographics
Firmographics- Name
- E-MetroTel
- Legal name
- E-MetroTel Global Inc.
- Website
- https://emetrotel.com
- Company type
- Private
- Founded year
- 2009
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- E-MetroTel is a private unified communications manufacturer providing cloud, on-premise, and hybrid telephony solutions to mid-market and enterprise customers, specializing in Green Migration from legacy systems like Nortel, Avaya, and Mitel.
- Ownership category
- akta.pro rank
Where E-MetroTel is headquartered
LocationHeadquarters
- HQ city
- Flower Mound
- HQ country
- United States
- HQ region
- North America
Offices4 records
Markets served
E-MetroTel business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Technology or R&D, Personnel, Supply Chain, Marketing or Sales, Infrastructure, Operations
Revenue model
- UCX Cloud Subscription: Cloud-based unified communications service with tiered pricing (Mini, Pro, Enterprise). Customers pay per-user monthly fees for access to voice, messaging, video, and collaboration features hosted on E-MetroTel's cloud infrastructure.
- Galaxy Appliance Hardware Sales: One-time purchase of hardware appliances (Galaxy Mini, Pro, Express, Expand, 3000G) that run UCX software. Perpetual licensing model where customers own licenses outright with optional support contracts.
- Galaxy Appliance Support Contracts: Optional ongoing support contracts for Galaxy appliance customers. System works even without support contract but support provides ongoing updates and assistance.
- SIP Trunk Services: Unlimited premium SIP trunk service offered on a monthly or annual billing cycle. Multi-manufacturer support enabling green migration by transitioning phone lines to E-MetroTel SIP trunks.
- Professional Services: Implementation, deployment, and consulting services for organizations migrating from legacy phone systems. Includes remote setup support and training.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | UCX-Cloud Mini: Up to 32 users, $17.50 per user/month |
| Per seat | Monthly | UCX-Cloud Pro: Up to 1000 users, $22.00 per user/month |
| Subscription | Multi-year contract | UCX-Cloud Enterprise: Unlimited users, Custom Pricing |
| One time/ perpetual license | Multi-year contract | Galaxy Mini: One-time purchase with built-in features |
| Unit Pricing | Multi-year contract | Infinity 7005D Digital Smart Desk Phone: Target list price $135 USD |
Go-to-market motion3 records
Distribution channels4 records
Marketing channels7 records
E-MetroTel product offering
Product offeringCore offering
E-MetroTel manufactures and sells unified communications systems built around its proprietary UCX telephony software engine and InfinityOne collaboration platform. The portfolio includes Galaxy hardware appliances (Mini, Pro, Express, Expand, 3000G), Infinity phone endpoints (7000 touchscreen, 5000 IP, DECT, softphones, call boxes), SIP trunk services, AI-powered call intelligence, and a Green Migration strategy enabling reuse of legacy phones and wiring from Nortel, Avaya, Panasonic, Mitel, Cisco, and NEC systems across cloud, on-premise, and hybrid deployments.
Product overview
E-MetroTel is a unified communications manufacturer offering a comprehensive ecosystem of on-premises, cloud, and hybrid communication solutions. The portfolio centers on the UCX Software telephony engine and InfinityOne collaboration platform, supported by Galaxy Appliance hardware (Mini, Pro, Express, Expand, 3000G) and a full range of Infinity endpoints (7000 touchscreen phones, 5000 IP phones, DECT mobility, softphones, call boxes). Applications include AI-powered contact center, Microsoft Teams integration, hospitality, fax, and E911 services. The company specializes in Green Migration allowing reuse of legacy infrastructure from Nortel, Avaya, Panasonic, Mitel, Cisco, and NEC systems. All solutions share the same UCX software layer regardless of deployment model (appliance, cloud, or virtualized).
Differentiator
Problem solved
Functional benefit
Brands
- Galaxy: Line of PBX appliances including Galaxy Mini, Galaxy Pro, Galaxy Express, Galaxy Expand, and Galaxy 3000G for on-premise, cloud, and hybrid business communications.
- Infinity
- UCX
- XSTIM
- InfinityOne
Products and services
- UCX Cloud (Cloud Business System) Cloud-based unified communications platform providing AI-assisted voice, messaging, mobile fax, and CRM-connected workflows across all locations from a single admin panel. Targets SMB through Enterprise with tiered Mini ($17.50/user/month up to 32 users), Pro ($22.00/user/month up to 1000 users), and Enterprise (custom, unlimited users) plans.
- SIP Trunks Unlimited premium SIP trunk service compatible with various manufacturers, supporting unlimited minutes in U.S. and Canada, competitive international rates, and multi-manufacturer PBX environments. FCC and CRTC compliant with PCI-DSS compliant 911 registration.
- UCX Software Proprietary telephony engine powering all E-MetroTel solutions with secure in-house developed call control, scalability from 5 to 5,000 users, 100+ advanced features, and support for SIP, PRI, POTS, and XSTIM devices. Exposes Real-Time and REST APIs for first and third-party call control.
- Galaxy Mini Appliance Compact PBX appliance for small businesses with 32 extensions base (expandable to 64-96), 8 built-in FXS ports, full voicemail with auto attendant, and one-time perpetual licensing.
- Galaxy Pro Appliance Enterprise-sized business communications platform supporting up to 300 users, functioning as standalone or networked on-premise server or survivable gateway to cloud services. Features Intel Celeron N4120 CPU and expandable via Galaxy Express.
- Galaxy Express Expansion Module Dual-slot expansion module for branch offices enabling addition of Digital Stations, Analog Stations, PRI, and Analog trunks without service interruption.
- Galaxy Expand Appliance Modular enterprise appliance with dual power supplies, hot-swappable cards, and individual in-chassis networks supporting up to 11 telephony cards and scalability to 1,250 extensions.
- Galaxy 3000G Appliance Fully networkable redundant system supporting up to 2,400 extensions and 1,000 concurrent calls, with dual Intel Xeon Gold processors and dual 1TB RAID drives.
- Infinity 7000 Touchscreen Phones Linux-powered touchscreen desk phones with 5-8 inch capacitive displays, HD video capability, 10-year lifespan, built-in Wi-Fi, Bluetooth, and support for up to 120 programmable button keys.
- Infinity 5000 IP Phones XSTIM-enabled IP desk phones including 5010W (4.3 inch color touchscreen), 5008, and 5004 models with programmable buttons, hot desking, and shared call appearance.
- Infinity DECT Mobility Secure wireless DECT phones including Infinity 277 (compact) and Infinity 577 (ruggedized) handsets with base stations supporting up to 4,000 base stations and 16,000 handsets.
- Infinity 3065 Softphone Cross-platform mobile and desktop softphone application providing voice, chat, video conferencing, file sharing, and fax capabilities with 120+ customizable softkeys.
- Infinity Web Client Browser-based softphone with no installation required, offering WebRTC calling, team messaging, video conferencing, omnichannel contact center, AI call analysis, and Microsoft Teams integration.
- Infinity 2002 Call Box Versatile intercom system for one-touch calling in healthcare, hospitality, education, and entranceway applications with preset numbers for instant access and emergency assistance.
- Contact Center AI-enabled omnichannel contact center solution with unlimited queues, IVR, skills-based routing, AI Agent Assist, wallboards, and historical/realtime reporting supporting both on-premises and cloud deployments.
- Hospitality Solution Hotel communications platform with front desk console, AI receptionist, PMS integration (Oracle OPERA, Infor), room status, wake-up calls, guest name display, and E911 safety alerts supporting 10,000+ devices.
- Microsoft Teams Integration Integration bringing UCX enterprise-grade telephony directly into Microsoft Teams via Direct Routing, enabling desk phone and softphone interoperability on the same UCX extension.
- FAX Server & Client Digital fax solution enabling secure send/receive of faxes as PDFs directly from InfinityOne or mobile devices, integrated into the secure UCX environment.
- E911 Notification Emergency notification system providing real-time E911 alerts with location details to front desk and designated personnel via audible alerts, email, and SMS notifications.
- AI in Communication (AI Call Assist) AI-powered call intelligence including automatic call summaries, full transcripts, sentiment analysis, and smart follow-up preparation integrated directly into the UCX telephony platform with local data storage.
- Infinity 7005D Digital Smart Desk Phone
Quantifiable outcome
- 30-44% cost reduction compared to Cisco, Shoretel, Avaya, and other hosted services
- +5 more outcomes
Companies that use E-MetroTel
Customer profileNamed customers15 records
Segments11 records
Ideal customer profiles4 records
E-MetroTel technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- Yes
- API docs
- API detail
Core technology
AI maturity
App detail
Integration15 records
AI capability6 records
Feature10 records
E-MetroTel partnerships and signals
Strategic signalPartnerships
Four partnerships are on record, tiered core.
- MicrosoftcoreE-MetroTel's Infinity Web Client integrates with Microsoft Teams via Direct Routing, enabling Teams users to make/receive PSTN calls through UCX telephony. Adds missing telephony features (advanced routing, auto-attendants, multi-level IVRs, ring groups) to Teams. Single phone number across both platforms with unified dial plan.
- OraclecoreOracle OPERA certification for hospitality deployments. E-MetroTel UCX hospitality solution certified to integrate with Oracle OPERA Property Management System for hotels.
- Infor HospitalitycoreCertified integration with Infor Hospitality Property Management System for hospitality vertical deployments.
- Amazon Web ServicescoreUCX Cloud built on Amazon Web Services infrastructure providing high availability, global reach, and reliable cloud communications platform.
Scale indicators10 records
Recent moves6 records
Expansion highlights6 records
E-MetroTel competitors and assessment
Company assessmentMarket position
Weaknesses5 records
Competitive moat6 records
Customer concentration
E-MetroTel social profiles
Digital presenceE-MetroTel compliance and trust
Trust signalCompliance3 records
E-MetroTel financial estimates
Financial estimateRevenue estimate
Valuation estimate
E-MetroTel leadership team
Management profileNumber of profiles
Profiles1 record
E-MetroTel funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
E-MetroTel M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about E-MetroTel
What does E-MetroTel do?
E-MetroTel manufactures and sells unified communications systems built around its proprietary UCX telephony software engine and InfinityOne collaboration platform. The portfolio includes Galaxy hardware appliances (Mini, Pro, Express, Expand, 3000G), Infinity phone endpoints (7000 touchscreen, 5000 IP, DECT, softphones, call boxes), SIP trunk services, AI-powered call intelligence, and a Green Migration strategy enabling reuse of legacy phones and wiring from Nortel, Avaya, Panasonic, Mitel, Cisco, and NEC systems across cloud, on-premise, and hybrid deployments.
Is E-MetroTel a public or private company?
E-MetroTel is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was E-MetroTel founded?
E-MetroTel was founded in 2009. It employs 11 to 50 people.
Where is E-MetroTel based?
E-MetroTel is headquartered in Flower Mound, United States, in the North America region.
How does E-MetroTel make money?
Five revenue lines are on record. UCX Cloud Subscription is the primary driver. The others are galaxy Appliance Hardware Sales, galaxy Appliance Support Contracts, SIP Trunk Services and professional Services.
Does E-MetroTel have an API?
Yes. The UCX software provides first and third party call control capabilities exposed through documented Real-Time and REST APIs, allowing third-party developers to access the full UCX call processing engine. The same APIs power the InfinityOne unified communications environment. Integration with SugarCRM and Microsoft Active Directory is possible via API. Documentation is available at documentation.emetrotel.com. Developer documentation is at documentation.emetrotel.com.