Qsource

What Qsource does

Qsource is a 501(c)(3) nonprofit healthcare quality improvement organization headquartered in Memphis, Tennessee, founded circa 1970 and operating for more than 50 years. The organization supports healthcare providers — primarily skilled nursing facilities, long-term care providers, dialysis facilities, and small physician practices — plus federal and state government healthcare programs, across regulatory compliance, quality improvement, and quality assurance initiatives. Its reported scale includes support for 2,000 skilled nursing facilities, impact on 64,000+ ESRD patients, and reach to 16 million people with Medicare.

The company delivers services through three revenue streams: (1) government contracts — operating as a CMS contractor on ESRD Networks 16 and 17, External Quality Review Organization (EQRO) services, QIN-QIO, and Trauma QIO programs; (2) professional consulting — including immediate jeopardy remediation (48-hour rapid response), survey readiness, post-survey citation remediation, MDS improvement, STAR rating improvement, QAPI assistance, program development, competency-based training, and Security Risk Assessment; and (3) subscription membership through Quality Link, which packages regulatory expertise, on-call consultations, training resources, and a 24/7 AI Regulatory Coach. Distribution combines direct sales, a GSA Schedule contract vehicle (Star Mark 250) for federal procurement, and strategic partnerships with national and state long-term care associations (AHCA/NCAL, LeadingAge, ACHCA, AHQA, Mountain Pacific, Superior Health, and state chapters in Tennessee, Texas, and Colorado).

The technology stack pairs human clinical expertise — clinicians, data specialists, former directors of nursing, administrators, and state surveyors — with digital tools including a data analytics and quality measurement platform and the 24/7 AI Regulatory Coach. Qsource gained HITRUST e1 Certification in October 2024 and SOC 2 Type II Attestation in August 2024, signaling readiness to handle protected health information at enterprise and government-buyer standards. The company operates as a private nonprofit with no parent company, no subsidiaries, and no parent/child structure.

Name

Qsource

Legal name

Qsource

Website

https://qsource.org

Company type

Private

Founded year

1970

Operating status

Operating

Headcount range

101–250 employees

Short description

Qsource is a 501(c)(3) nonprofit healthcare quality improvement organization headquartered in Memphis, Tennessee, serving skilled nursing facilities, dialysis providers, and government healthcare programs with consulting, subscription membership, and CMS government contracts on quality improvement and regulatory compliance.

Ownership category

akta.pro rank

Headquarters

HQ city

Memphis

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Contracts: Qsource operates under government contracts with the Centers for Medicare & Medicaid Services (CMS) as an ESRD Network contractor and External Quality Review Organization (EQRO), providing healthcare quality improvement services across federal programs
2. Consulting Services: Direct consulting engagements with healthcare providers including long-term care facilities, nursing homes, and dialysis providers for survey readiness, compliance, quality improvement, and remediation services
3. Quality Link Membership Program: Subscription-based membership providing exclusive access to regulatory expertise, on-call consultations, training, and AI regulatory coaching for healthcare facilities

Go-to-market motion2 records

Distribution channels5 records

Marketing channels8 records

Core offering

Qsource provides healthcare quality improvement and regulatory compliance consulting, a subscription membership program (Quality Link) with an AI-powered regulatory coach, and federally-contracted Quality Improvement Organization (QIO) services including ESRD Network operations, External Quality Review (EQRO), Trauma QIO, and QIN-QIO programs. Its offerings target long-term care facilities, nursing homes, dialysis providers, small physician practices, and government agencies seeking survey readiness, citation remediation, CMS compliance, STAR rating improvement, and quality measure performance.

Product overview

Qsource is a 501(c)(3) nonprofit healthcare quality improvement organization offering a comprehensive portfolio of consulting services and membership programs. The core product is Quality Link, a membership platform providing regulatory expertise, on-call consultations, training, and a 24/7 AI regulatory coach. Qsource's consulting services span survey readiness, immediate jeopardy remediation, post-survey consulting, MDS improvement, STAR rating improvement, QAPI assistance, competency-based training, and security solutions (SRA). Through government contracts, Qsource operates ESRD Networks (serving Network 16 and Network 17 for end-stage renal disease patients), External Quality Review (EQRO), Trauma QIO, and QIN-QIO programs. Additional offerings include educational resources such as blogs, podcasts, webinars, and a Speakers Bureau. The company serves healthcare organizations ranging from small physician practices to large government agencies, with a dual approach combining Quality Assurance and Quality Improvement methodologies.

Differentiator

Problem solved

Functional benefit

Products and services

• Quality Link Membership Subscription membership program providing long-term care and healthcare facilities with exclusive access to regulatory expertise, on-call consultations, training, and a 24/7 AI regulatory coach to strengthen survey readiness, enhance STAR ratings, and safeguard reimbursement.
• Immediate Jeopardy Remediation Rapid response consulting service for healthcare facilities facing CMS immediate jeopardy findings, with Rapid Response Team deployment within 48 hours to reduce harm and risk and remediate regulatory citations.
• Survey Readiness Consulting Consulting engagement building a comprehensive compliance foundation so healthcare facilities are perpetually prepared for CMS surveys and regulatory inspections.
• Post-Survey Consulting Consulting service helping healthcare facilities remediate citations and complete Plans of Correction following CMS inspections.
• MDS Improvement and Waste, Fraud and Abuse Auditing Consulting service for nursing facilities that optimizes reimbursement, maximizes operational efficiency, and prevents misuse of resources through MDS (Minimum Data Set) improvement and Waste, Fraud, and Abuse auditing.
• STAR Rating Improvement Targeted consulting engagement helping nursing homes improve their CMS Five-Star Quality Rating System scores across the relevant quality, staffing, and inspection domains.
• QAPI Assistance Consulting service supporting Quality Assurance and Performance Improvement (QAPI) program development and implementation in healthcare facilities.
• Program Development Custom program development services tailored to specific healthcare organizational needs and regulatory requirements.
• Competency-Based Education and Training Professional development and training programs built on competency frameworks for healthcare staff in long-term care and other provider settings.
• Security Solutions (SRA) Security Risk Assessment services helping healthcare organizations identify and mitigate cybersecurity risks and meet regulatory compliance requirements such as HIPAA.
• External Quality Review (EQRO) External Quality Review services for state Medicaid programs, providing independent evaluation of managed care organization performance and quality under contract with state agencies.
• ESRD Network Services (Network 16 and Network 17) End-Stage Renal Disease (ESRD) Network services operated under CMS contracts in Network 16 (AK, ID, MT, OR, WA) and Network 17 (AS, GU, HI, MP, Northern CA), helping dialysis facilities and patients achieve better kidney disease treatment outcomes through quality improvement, care coordination, and grievance resolution.
• Trauma QIO Quality Improvement Organization (QIO) services focused on trauma care systems and emergency medical services delivery improvement.
• QIN-QIO Quality Innovation Network - Quality Improvement Organization (QIN-QIO) services supporting healthcare quality improvement across multiple provider settings under CMS contract.

Quantifiable outcome

• 16 million people with Medicare impacted through government contracts and consulting work
• +3 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Ten partnerships are on record, tiered core and regional.

• Mountain PacificcoreStrategic or Co-development PartnerMountain Pacific quality improvement organization listed as a membership organization and partner of Qsource in healthcare quality initiatives
• Superior HealthcoreStrategic or Co-development PartnerSuperior Health quality improvement organization listed as a membership organization and partner of Qsource
• American Health Quality Association (AHQA)coreStrategic or Co-development PartnerNational organization representing Quality Improvement Organizations (QIOs) and professionals; listed as a membership organization and partner
• American College of Health Care Administrators (ACHCA)coreStrategic or Co-development PartnerProfessional membership organization for health care administrators; partnership supports long-term care leadership
• Tennessee Health Care Association - Tennessee Center for Assisted LivingregionalStrategic or Co-development PartnerState healthcare association partnership for Tennessee region supporting long-term care facilities
• LeadingAgecoreStrategic or Co-development PartnerNational association representing aging services providers; partnership includes multiple state chapters (Colorado, Georgia, Oklahoma) for regional reach
• Texas Health Care AssociationregionalStrategic or Co-development PartnerState healthcare association partnership for Texas region supporting long-term care facilities
• American Health Care Association - National Center for Assisted Living (AHCA/NCAL)coreStrategic or Co-development PartnerNational association representing skilled nursing care centers and assisted living communities; flagship partnership for long-term care provider engagement
• Colorado Health Care Association and Center for Assisted LivingregionalStrategic or Co-development PartnerState healthcare association partnership for Colorado region supporting long-term care facilities
• Centers for Medicare & Medicaid Services (CMS)coreStrategic or Co-development PartnerFederal agency providing government contracts for ESRD Networks, External Quality Review, QIN-QIO, and other healthcare quality improvement programs. Qsource operates as a CMS contractor under multiple programs.

Scale indicators7 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Great Plains Quality Innovation Network: A QIN-QIO delivering CMS quality improvement across Kansas, Nebraska, North Dakota, and South Dakota; directly comparable as a CMS QIN-QIO contractor serving similar provider types.
• IPRO: A not-for-profit healthcare quality review and improvement organization performing QIO, EQRO, and utilization review work for CMS and state agencies — directly comparable across the same federal contract categories.
• Alliant Health Solutions: A CMS QIN-QIO contractor delivering quality improvement to SNFs, hospitals, and clinicians across the Southeast; directly comparable as a QIN-QIO peer competing for the same CMS contract base.
• Health Services Advisory Group (HSAG): One of the largest QIOs and a major EQRO contractor for state Medicaid programs; directly comparable in EQRO, QIO, and long-term care quality work and frequently a co-bidder on CMS re-competes.
• Mountain Pacific Quality Health: A fellow Quality Improvement Organization (QIO) operating CMS contracts for quality improvement across multiple states; directly comparable in mission, customer base (providers, SNFs, dialysis), and federal contracting model.
• Stratis Health: A nonprofit QIO serving the upper Midwest with CMS quality improvement, nursing home, and community health programs; comparable in nonprofit QIO structure, customer mix, and CMS program portfolio.
• Superior Health Quality Alliance: A QIO-like alliance partnering with Qsource, delivering CMS quality improvement work to providers across the Midwest; directly comparable in scope, customer profile, and CMS contract portfolio.
• Telligen: A QIO and population health management firm performing CMS quality improvement, EQRO-like, and clinical analytics work for healthcare providers and government — a near-identical federal-services peer to Qsource.
• Quality Insights: A QIO focused on CMS quality improvement, ESRD Network operations, and chronic disease programs; directly comparable in service mix, federal contracting model, and provider audience.

Emerging players

• Compass Healthcare Solutions: A smaller healthcare consulting firm specializing in regulatory compliance and quality improvement for post-acute providers; partially comparable as a newer entrant pursuing similar SNF compliance and survey readiness work.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/Qsource
• YouTubeyoutube.com/@QsourceOrg
• Facebookfacebook.com/QsourceLiveWell
• LinkedInlinkedin.com/company/qsource
• Instagraminstagram.com/qsourceorg

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Qsource