What Arvato UK does

Arvato UK operates as ArvatoConnect, the UK arm of the Arvato network owned by Bertelsmann, a global media, services, and education conglomerate. The company delivers business process outsourcing, customer experience management, contact centre operations, and digital transformation consulting to enterprise and government clients across central government (HMRC, Department for Transport, Department for Education, Government Commercial Agency), local government (Hertfordshire, Dudley, Neath Port Talbot), financial services, automotive (including a leading German multinational OEM and a premium automotive group), retail (VIVOBAREFOOT, a global fast fashion retailer), media and music (Fremantle, BMG), healthcare, and the third sector (Wales Air Ambulance). Headquartered in Slough with 251-500 employees across four operational sites, the UK entity is part of a wider Arvato network spanning 11 countries and leverages 50+ years of industry experience.

The technical core is the ArvatoConnect platform, a modular suite of six digital propositions — Automate (workflow automation), Orchestrate (multi-channel coordination), Augment (human-AI agent assistance), Verify (compliance and risk checks), Review (process assessment), and Tutor (AI-enabled training and knowledge retrieval). These modules are layered over Contact Centre as a Service, Customer Service Automation, Business Process Automation, Back Office Support, ERP integration, Shared Services, and CX Strategy & Consulting. AI capabilities cover process automation, generative AI for agent augmentation, predictive analytics, anomaly detection for vulnerable-customer risk, knowledge retrieval, and autonomous agents, applied across text and audio modalities with explicit positioning on responsible AI in regulated environments.

Arvato UK generates revenue through three primary streams: managed BPO services delivered under multi-year contracts, subscription/recurring Contact Centre as a Service arrangements, and professional services for digital transformation consulting. Pricing is not publicly disclosed and is negotiated contract-by-contract. The go-to-market is an enterprise field-sales motion with consultative, partnership-based engagement — evidenced by 'Book a Demo' CTAs and direct framework procurement for government clients — supported by a content-led marketing programme (ArvatoConnect Talks research reports, TechTalks video series, HubSpot automation, LinkedIn presence).

Name

Arvato UK

Legal name

Arvato Ltd

Website

https://arvato.co.uk

Company type

Private

Founded year

1835

Operating status

Operating

Headcount range

251–500 employees

Short description

Arvato UK (ArvatoConnect) provides business process outsourcing, contact centre, and digital transformation services to UK central and local government, financial services, automotive, retail, and third sector clients through a modular AI-enabled platform, operating as a Bertelsmann-owned subsidiary across four UK sites.

Ownership category

akta.pro rank

Headquarters

HQ city

Slough

HQ country

United Kingdom

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Business Process Outsourcing Services: Comprehensive BPO services including back office support, shared services, and enterprise resource planning delivered as managed services contracts typically with multi-year engagements.
2. Customer Service & CX Solutions: Contact centre as a service and customer experience management delivered through hybrid working arrangements, providing scalable customer service capacity for enterprise clients.
3. Digital Transformation Consulting: CX strategy consulting, digital transformation advisory, and implementation services for organizations undergoing operational modernization.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels7 records

Core offering

Arvato UK (operating as ArvatoConnect) delivers customer experience management, contact centre operations, and business process outsourcing services to UK enterprises and public sector bodies, supported by a proprietary AI-enabled digital transformation platform. The portfolio combines human-led customer service with automation, back-office support, ERP and shared services, and CX strategy consulting. Key client segments include central and local government, financial services, automotive manufacturers, retailers, healthcare providers, and charities.

Product overview

ArvatoConnect is a unified customer experience and business optimisation platform offering technology-led solutions. The portfolio consists of the core ArvatoConnect brand encompassing six modular digital transformation propositions (Automate, Orchestrate, Augment, Verify, Review, Tutor) combined with dedicated customer service solutions (Contact Centre as a Service, Customer Service Automation, CX Strategy & Consulting, Financial Customer Services) and back-office services (Business Process Automation, Back Office Support Services, ERP, Shared Services). The platform serves multiple industries including automotive, retail, central and local government, financial services, healthcare, and third sector organisations.

Differentiator

Problem solved

Functional benefit

Products and services

• ArvatoConnect ArvatoConnect is the core brand and AI-powered platform from Arvato UK delivering customer experience solutions, business process outsourcing, and digital transformation services to enterprise and public sector clients across multiple industry verticals.
• Contact Centre as a Service (CCaaS) Cloud-based contact centre solution providing omnichannel customer interaction capabilities, integrating AI automation with human agent support for enterprise and public sector clients.
• Back Office Support Services Outsourced back-office support covering administrative tasks, data processing, and operational support for financial services, government, and other regulated enterprise clients.
• Shared Services Centralised shared services model delivering consistent business processes across multiple business units or client organisations, with emphasis on standardisation and operational efficiency.
• Enterprise Resource Planning (ERP) ERP integration and management services supporting shared services operations and resource planning functionalities for client organisations.
• Business Process Automation Automation services for back-office and operational business processes, covering document processing, data entry, and workflow management.
• CX Strategy & Consulting Consulting services for customer experience strategy, including digital transformation roadmaps and CX optimisation programmes for enterprise and public sector clients.
• Financial Customer Services Specialised customer service operations for financial services organisations handling regulated interactions with compliance and Consumer Duty requirements.
• Customer Service Automation AI-powered automation solutions for handling customer inquiries, including chatbots and intelligent routing for routine service requests, offered to enterprise and public sector clients.
• Automate Digital transformation proposition automating business processes, workflows, and routine operational tasks across contact centres and back-office environments.
• Orchestrate AI-driven workflow orchestration proposition coordinating automated tasks and human agent activities for integrated business operations across customer service workflows.
• Augment Digital transformation proposition combining AI capabilities with human expertise to enhance customer service agent performance and decision-making.
• Verify Digital transformation proposition focused on identity verification, compliance checks, and risk assessment across customer interactions for regulated industries.
• Review Digital transformation proposition providing assessment and evaluation capabilities for identifying digital transformation opportunities and performance benchmarking across business operations.
• Tutor Digital transformation proposition providing AI-powered training, knowledge development, and skill assessment for contact centre agents and operational teams.

Named customers14 records

Segments8 records

Ideal customer profiles6 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability8 records

Feature6 records

Partnerships

One partnership is on record.

• BertelsmanncoreOthersParent company ownership providing global stability, long-term investment, and international opportunities. Bertelsmann is a global media, services, and education company that owns the Arvato brand and network.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Market position

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/arvatoUK

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Arvato UK