Operose Health

What Operose Health does

Operose Health is a UK-based primary care provider delivering NHS-funded general practice services under the standard GMS/PMS national contract framework. Headquartered in Great Missenden and operating 82 GP practice locations across 16 Integrated Care Board (ICB) areas in England, the company serves over 700,000 registered patients and delivered more than three million patient consultations in 2024, with roughly 12,000 daily appointments and over 250,000 annual urgent care attendances. Founded in 2019, Operose scaled rapidly through the acquisitions of AT Medics (London's largest primary care provider, 37 surgeries, ~270,000 patients) and the Camrose, Gillies & Hackwood Partnership in Basingstoke. Approximately 93% of GPs are directly employed under its at-scale operating model, which centralises HR and IT while preserving local clinical delivery.

The company's proprietary technology stack centres on EZ Analytics, a business intelligence platform developed through Knowledge Transfer Partnerships with the University of Surrey and Anglia Ruskin University (both rated Outstanding by Innovate UK). EZ Analytics aggregates anonymised patient data across the network and supports an AI module for risk identification - notably anticholinergic prescribing risk in older patients and polypharmacy harm prevention. Dr.iQ (powered by the Evergreen app) is the digital patient access platform used to meet the new GP contract requirement of keeping online consultation tools open during core 8am-6.30pm hours, deployed across 56 practices in November 2025. AT Learning and the OSCE programme provide staff training; AT Tech operates as a technology partner brand. Notable performance indicators include 55.4% same-day access (versus a national average of approximately 44%), 86% Friends and Family Test satisfaction, and 98% of practices holding Good or Outstanding CQC ratings.

Revenue mechanics are entirely NHS-commissioned: Operose contracts with NHS England, ICBs, and NHS Trusts under national GMS/PMS funding, generating income via capitation payments for registered patients, urgent care tariffs, and supplementary partnership arrangements with hospital trusts for ED streaming and step-down care. The go-to-market combines enterprise engagement with NHS commissioners to expand primary care capacity and direct outreach to GP Partners seeking exit from the traditional partnership model, offering transition into Operose's employed status with centralised back-office support. Workforce scale of approximately 1,800 colleagues and staff turnover of roughly 3% (versus an NHS national average of approximately 7%) underscore the operational benchmark position.

Name

Operose Health

Legal name

Operose Health

Website

https://operosehealth.co.uk

Company type

Private

Founded year

2019

Operating status

Operating

Headcount range

251–500 employees

Short description

Operose Health is a UK primary care provider operating 82 NHS GP practice locations across 16 Integrated Care Board areas in England, serving over 700,000 registered patients under GMS/PMS national contracts. The company combines employed-GP at-scale delivery with proprietary EZ Analytics and Dr.iQ digital access tools.

Ownership category

akta.pro rank

Product category

Primary Care Services

NAICS

Offices of Physicians (except Mental Health Specialists) (621111), Offices of Physicians (62111)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Services-Health Services (8000)

akta.pro primary industry

Primary Care & General Medicine Virtual Care (HLALAAAA)

akta.pro secondary industry

Healthcare On‑Demand Platforms (Telehealth, Home Care, Nursing) (BPAMAHAH)

Keywords

• NHS primary care
• GP practice services
• Urgent care delivery
• Practice partnership transitions
• Primary care analytics

Headquarters

HQ city

London

HQ country

United Kingdom

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. NHS Primary Care Contracts: Operose Health operates under the same national contract for NHS primary care funding (GMS/PMS). All GP practices operate under the same national contract for funding. Revenue is generated through NHS commissioning and contract payments for delivering primary care services.
2. Practice Partnership Revenue: Revenue from supporting GP practices through their transition to at-scale models. Centralises certain functions such as HR and IT to work more efficiently within the same budget constraints.

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Operose Health operates as a national NHS primary care partner, delivering general practice, urgent care, specialist primary care, hospital partnership services, and GP practice succession/transition programmes across 82 locations in 16 ICB areas serving over 700,000 registered patients. The company also develops proprietary primary care technologies including the EZ Analytics business intelligence platform and the Dr.iQ digital patient access platform.

Product overview

Operose Health is a national NHS primary care provider delivering healthcare services at scale through 82 GP practice locations across 16 ICB areas, serving over 700,000 registered patients. The organisation operates a platform model combining direct clinical service delivery (GP practices, urgent care, specialist primary care) with proprietary technology products: Dr.iQ (digital patient access platform), EZ Analytics (population health business intelligence), and associated training/education tools (OSCE programme, EZ Doc). The acquired subsidiary AT Medics adds a portfolio of London-based GP services, while technology partners AT Tech and AT Learning provide supporting technology and training capabilities. The portfolio also includes partnerships withImproveWell for workforce innovation.

Differentiator

Problem solved

Functional benefit

Brands

• EZ Analytics: Business intelligence platform developed to provide easy ways to improve population health, originally created through AT Medics' Knowledge Transfer Partnership with University of Surrey

Products and services

• NHS GP Practice Services Delivery of NHS general medical services through 82 GP practice locations across 16 Integrated Care Board areas in England, serving over 700,000 registered patients under the national GMS/PMS contract. Includes routine GP appointments, chronic disease management, prescriptions, and digital access (Dr.iQ online consultations) during core hours (8am-6.30pm).
• Urgent Care Services Urgent care services delivered through Operose Health's urgent care centres, providing over 250,000 patient contacts per year. Designed to relieve pressure on NHS emergency departments and provide timely care for non-life-threatening urgent needs.
• Specialist Primary Care Specialist primary care services supporting some of the most vulnerable patient populations, including dedicated specialist GP surgeries and social prescribing link workers supporting patients with complex and social care needs (e.g., Edith Cavell Practice within the Lambeth PCN social prescribing service since December 2019).
• Practice Partnership Programme Tailored GP succession and practice transition offering for GP Partners considering transition from the traditional partnership model to employed at-scale status. Centralises functions such as HR and IT to work more efficiently within the same budget envelope while protecting the practice, patients and the GP Partner's long-term legacy.
• Hospital Partnership Services Services delivered in partnership with NHS hospital trusts to relieve urgent and emergency care pressures, accelerate safe discharge, and bring care closer to home. Includes ED streaming, step-down care, hub-and-spoke services, and specialist GP-led clinics.

Quantifiable outcome

• 55.4% same-day access vs 44% national average
• +6 more outcomes

Named customers5 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature4 records

Partnerships

Nine partnerships are on record, tiered minor and core.

• GSKminorStrategic or Co-development Partner · 28 November 2023Collaborative working project announced November 2023 for healthcare innovation.
• NHS EnglandcoreStrategic or Co-development PartnerOperose Health is a trusted NHS primary care partner working alongside NHS England to modernise primary care, improve capacity and accelerate service transformation. They turn policy into delivery, generating impact where it matters most for patients.
• Integrated Care Boards (ICBs)coreStrategic or Co-development PartnerOperose Health partners with ICBs across 16 areas to increase capacity, improve access and deliver measurable outcomes. They work with systems to deliver NHS priorities.
• NHS Trusts (Hospital Partnerships)coreStrategic or Co-development PartnerOperose Health partners with NHS Trusts to ease urgent and emergency pressures, accelerate safe discharge, and bring care closer to home. Services include ED streaming, step-down care, hub and spoke services, and specialist GP-led clinics.
• University of SurreycoreStrategic or Co-development PartnerKnowledge Transfer Partnership (KTP) with University of Surrey (School of Biosciences and Medicine, Department of Computer Science, Surrey Business School) led to development of EZ Analytics business intelligence platform. Partnership involved Professors Simon de Lusignan, Paul Krause, and Lampros Stergioulas collaborating with Dr Aumran Tahir.
• Anglia Ruskin UniversitycoreStrategic or Co-development PartnerKnowledge Transfer Partnership with Anglia Ruskin University to develop AI and machine learning for improving patient data extraction. Project was rated Outstanding by Innovate UK. Team included Amirali Shirazibeheshti, Dr Tarek Radwan, Dr Alireza Ettefaghian, and Hasib Aftab.
• North East London Cancer AllianceminorStrategic or Co-development PartnerCollaboration with North East London Cancer Alliance on 'Screening on Screens' initiative at Goodman's Fields Health Centre, introducing digital multilingual cancer screening information in GP waiting rooms.
• The Faculty of Medical Leadership and Management (FMLM)minorStrategic or Co-development PartnerFMLM Chief Executive Rich Withnall attended Operose Health's OSCE programme at Falmouth Road Surgery, overseeing sessions and meeting colleagues taking part.
• The Health FoundationminorStrategic or Co-development PartnerEZ Analytics featured in The Health Foundation's case study on Data Sharing in General Practice.

Scale indicators10 records

Recent moves6 records

Expansion highlights6 records

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/operosehealth/about

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Operose Health