HEM

What HEM does

Halmstads Energi och Miljö AB (HEM) is a municipally owned energy and environmental utility headquartered in Halmstad, Sweden. The company provides electricity retail, district heating and cooling, waste management, and electricity grid services — the latter through subsidiary HEM Nät AB — to approximately 40,000 electricity customers and a broader municipal customer base in Halmstad and surrounding areas. Its infrastructure backbone includes the Kristinehed combined heat and power (CHP) plant, which incinerates up to 200,000 tons of waste per year, generates 130 MW of district heating capacity, and supplies roughly 67% of Halmstad's district heating demand at a 95% energy utilization rate. A separate Oceanen facility contributes additional heating capacity and 3.2 MW of electricity generation.

HEM's technology stack combines physical utility infrastructure (CHP, district heating loops, grid) with a digital customer platform — the Mitt HEM app, which has more than 20,000 active users — and an AI-assisted customer service chatbot called HEMelie. The company has invested in optical, camera-based color-sorting systems for waste streams and is deploying next-generation smart meters across its electricity network, both intended to generate higher-resolution operational and consumption data. Customer-facing pricing is denominated in SEK and structured around regulated grid tariffs, energy-volume charges for heat and electricity, and waste service fees.

The business model is vertically integrated within the licensed service territory: HEM generates and procures energy, owns the distribution grid for electricity and the district heating loop, and bills end customers directly. Waste-to-energy operations create a closed-loop revenue linkage between municipal waste intake fees and district heating output. The company is privately held by Halmstad Municipality and operates with 251–500 employees across its service lines, including the Oceanen subsidiary and the Kristinehed CHP. Forward product and service development — such as the 2026 introduction of a flow-based district heating tariff, smart meter rollout, and expansion of optical sorting — suggests ongoing commercial modernization within the regulated framework rather than geographic or vertical expansion beyond Halmstad.

Name

HEM

Legal name

Halmstads Energi och Miljö AB

Website

https://hem.se

Company type

Private

Operating status

Operating

Headcount range

251–500 employees

Short description

Halmstads Energi och Miljö AB (HEM) is a municipally owned Swedish utility providing electricity, district heating and cooling, waste-to-energy, and grid services to roughly 40,000 customers across the Halmstad concession area.

Ownership category

akta.pro rank

Headquarters

HQ city

Halmstad

HQ country

Sweden

HQ region

Europe

Offices7 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Infrastructure, Operations, Technology or R&D, Personnel, Supply Chain, Marketing or Sales

Revenue model

1. Electricity Trading (Elhandel): HEM sells electricity to residential and commercial customers in Sweden under several contract types: variable price, managed price (förvaltat), fixed price (1 or 3 years), and quarterly price (mitt kvartspris). Electricity sourced from 100% renewable energy via origin guarantee system. Revenue is consumption-based and varies with market prices. Additional revenue from micro-producer electricity purchases.
2. Electricity Grid (Elnät): HEM Nät AB operates the local electricity distribution network in Halmstad as a regulated monopoly. Revenue comes from fixed subscription fees (based on fuse size) and per-kWh transmission fees. Effektavgifter (capacity charges) have been introduced for larger customers (80-200 A fuses). Average interruption time is approximately 20 minutes per year.
3. District Heating (Fjärrvärme): HEM sells district heating to residential and commercial customers in Halmstad. Pricing consists of a fixed annual fee plus variable energy charge (higher in winter months October-March: 87.50 öre/kWh; lower in summer April-September: 41.25 öre/kWh from Jan 2026). A flow tariff (flödestaxa) was added from January 2026 to charge per cubic meter of water circulated.
4. District Cooling (Fjärrkyla): HEM provides district cooling to commercial customers (e.g., Intea Fastigheter at Högskolan in Halmstad), offering climate control for sensitive processes without requiring customers to maintain their own cooling machines.
5. Waste Collection and Recycling: HEM charges for household waste collection (subscription-based with frequency options), garden waste bins (190L/370L annual subscription), sewage suction services, container rentals, and recycling center access (15 free visits/year for residents, then 200 kr/visit). Waste sorting and recycling transformed into heat, electricity, biogas, bio-fertilizer, and recycled materials.
6. Energy Services: HEM offers paid energy services including Trygghetsavtal (comfort/insurance contracts) for district heating at two levels: Basic (99 kr/month) and Premium (164 kr/month). Also provides energy advice visits, smart home solutions (via Ngenic Tune integration), district heating exchanger replacement (from 60,000 kr), and waste advisory services for businesses.

Pricing tiers

Go-to-market motion3 records

Distribution channels8 records

Marketing channels8 records

Core offering

HEM is a municipal energy and environmental services company supplying electricity (variable, fixed, managed, and quarterly contract types), operating the regulated electricity distribution grid, producing and delivering district heating and district cooling, and providing household and industrial waste collection, recycling, color-coded bag sorting, and reuse services to residential and commercial customers in Halmstad municipality, Sweden. All services are integrated under one provider with digital self-service through the Mitt HEM mobile app and hem.se portal.

Product overview

HEM (Halmstads Energi och Miljö AB) is a municipal energy and waste management company offering a comprehensive portfolio of services through both a unified platform and individual product lines. The core offering includes electricity contracts (El) with four product variants: Rörligt elpris (variable pricing), Fast elpris (fixed 1-3 year pricing), Förvaltat elpris (managed pricing), and Mitt Kvartspris (quarterly pricing). The Elnät (electricity grid) service provides network infrastructure and smart meters with HAN-port for 40,000 customers. The district heating (Fjärrvärme) service, delivered through Kristineheds Kraftvärmeverk and Oceanen facilities, has heated Halmstad for over 40 years using waste heat and industrial surplus. Waste management services include household collection (Sophämtning), color-coded bag sorting (Färgsortering), recycling stations (ÅVS), recycling centers (ÅVC), reuse (Återbruk), garden waste (Trädgårdstunna), container rental, and sewage removal (Slamsugning). Additional offerings include the Mitt HEM mobile app for integrated service management, solar panels (Solceller), EV charging solutions (Laddlösningar), district cooling (Fjärrkyla), Trygghetsavtal maintenance contracts, and district heating central replacement services.

Differentiator

Problem solved

Functional benefit

Brands

• HEM Nät: Halmstads Energi och Miljö Nät AB - subsidiary responsible for electricity grid network operations in Halmstad.
• Mitt HEM

Products and services

• Rörligt elpris (Variable electricity price) Variable electricity pricing contract where the price follows the electricity spot market and varies from month to month, suited for flexible customers.
• Fast elpris (Fixed electricity price) Fixed electricity pricing contract for 1 or 3 years providing long-term price certainty with the same price throughout the contract period.
• Förvaltat elpris (Managed electricity price) Managed electricity pricing where HEM monitors the market and provides a smoother price over time without the customer needing to track electricity market fluctuations.
• Mitt Kvartspris (Quarterly price electricity) Quarterly price electricity contract where the price is updated each quarter based on Nord Pool spot price changes, designed for energy-aware customers.
• Elnät (Electricity grid service) Regulated electricity distribution network service for Halmstad concession area, with fixed annual fees based on fuse size and per-kWh transmission fees.
• Fjärrvärme (District heating) District heating service delivering affordable climate-smart heating using waste heat and industrial surplus energy, with fixed annual fee plus seasonal variable energy charge.
• Fjärrkyla (District cooling) District cooling service for businesses providing effective, reliable and resource-efficient cooling for sensitive processes without owning cooling equipment.
• Trygghetsavtal (District heating comfort contracts) Security and maintenance contracts for district heating at two levels (Basic and Premium) providing fault assistance, technical support, and discounts on materials and labor.
• Byte av fjärrvärmecentral (District heating central replacement) District heating central replacement service where HEM manages the project from start to finish with quality suppliers, certified technicians, and 3-year warranty.
• Sophämtning (Waste collection) Household waste collection service in Halmstad, including regular emptying schedules, extra collections, and seasonal services.
• Färgsortering (Color-coded bag sorting) Color-coded bag sorting system where households sort waste into colored bags (purple plastic, brown paper, gray-spotted metal, blue newspapers, green food waste), collected at the curb and sorted at the facility via camera-based color recognition.
• Återvinningsstationer (ÅVS) - Unmanned recycling stations Unmanned recycling stations for household packaging and newspapers including plastic, paper, glass, metal, and newspapers, with approximately 30 locations across Halmstad municipality.
• Återvinningscentraler (ÅVC) - Recycling centers Manned recycling centers handling bulky waste, hazardous waste, electronics, garden waste, and more, with four locations in Halmstad and 15 free visits per year per household.
• Återbruk (Reuse service) Reuse service where customers can leave whole, clean, and functional items at recycling centers for others to take, extending product lifecycle and reducing waste.
• Trädgårdstunna (Garden waste bin collection) Garden waste collection service with a separate bin emptied every two weeks during March-November, turning garden waste into topsoil.
• Containeruthyrning (Container rental) Container rental service with various sizes (12-35 m³) for different waste types, available in open, covered, or net-top configurations.
• Slamsugning (Sewage suction service) Sewage and sludge removal service for private sewage systems, including cesspools and closed tanks, performed annually or at requested intervals.
• Solceller (Solar panel solutions) Solar panel solutions where HEM guides customers through the entire process from idea to finished installation, offering sustainable energy solutions for properties.
• Laddlösningar (EV charging solutions) Electric vehicle charging solutions for businesses and properties, providing infrastructure for EV charging stations.
• Energitjänsteavtal Bas (Basic energy service agreement) Basic energy service agreement for smaller properties and housing cooperatives, helping to reduce heating costs, create even comfort, and minimize unexpected problems.
• Avfallsrådgivning (Waste advisory) Waste advisory service helping businesses and properties with proper waste sorting, recycling solutions, and cost optimization.
• Mitt HEM-appen (Mitt HEM mobile app) Mobile application for iOS and Android allowing customers to monitor electricity and heating consumption hourly, view bills, see waste collection schedules, receive push notifications, and access all HEM services in one place.

Quantifiable outcome

• Approximately 20 minutes of average annual electricity outage per customer
• +6 more outcomes

Named customers12 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature7 records

Partnerships

Eight partnerships are on record, tiered core and minor.

• HydrostandardcoreImplementation/ SI/ Consulting Partner · 1 March 2022Hydrostandard is a contractor engaged by HEM Nät AB to execute the smart meter replacement program. Hydrostandard's technicians perform the physical meter replacements at customer properties (approximately 500 meters per batch since March 2022). HEM is responsible for overall program management and customer communication. Hydrostandard handles scheduling and rescheduling of appointments. Contact: 0243-24 85 10, Mon-Thu 07:00-16:00, Fri 07:00-14:00 (lunch 11:45-12:30).
• Högskolan i Halmstad (University of Halmstad)minorStrategic or Co-development PartnerHEM has a multi-year collaboration with Högskolan i Halmstad supporting the Ingenjör i Hållbar energi (Engineer in Sustainable Energy) program. HEM awards an annual stipendium for best thesis at UTEXPO. Students get opportunities to work on real-world challenges in the energy sector, providing HEM with access to talent and innovation.
• Microsoft AzureminorOthersMicrosoft Azure provides cloud infrastructure that supports hem.se website functionality. ARRAffinity cookies are associated with Azure App Service for session management. Azure is a standard infrastructure dependency rather than a strategic technology partnership.
• New RelicminorOthersNew Relic provides website performance monitoring, collecting information about website traffic and security for reporting purposes. JSESSIONID cookie is associated with New Relic instrumentation on hem.se.
• MTA Bygg & AnläggningminorOthersMTA Bygg & Anläggning performs excavation work for HEM's district heating pipe replacement project in Fyllinge (Bivråksvägen). This is part of HEM's district heating network reinvestment program.
• Mavix ABminorOthersMavix AB performs welding work for HEM's district heating pipe replacement project in Fyllinge. Partner in the Fyllinge fjärrvärme network reinvestment initiative.
• Falkviks Isolering ABminorOthersFalkviks Isolering AB performs pipe insulation work for HEM's district heating pipe replacement project in Fyllinge.
• Slamsugningstjänst i Halland ABcoreOthersStarting 2026-02-02, Slamsugningstjänst i Halland AB performs all sewage suction (slamsugning) operations in Halmstad municipality on behalf of HEM. They handle emptying of septic tanks and closed tanks (minimum annual emptying required by law). Previously performed by HEM directly.

Scale indicators10 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• E.ON Sverige: Major Swedish energy provider offering electricity, heating, and EV charging across the country. Broad incumbent that competes with HEM on electricity supply (not grid) and adjacent services.
• Vattenfall: State-owned Swedish utility and one of Europe's largest generators of electricity and heat. Broad incumbent operating district heating networks in many Swedish cities — a contextual peer, not a direct local competitor.
• Göteborgs Stadshus / Göteborg Energi: Larger municipal energy company in Gothenburg operating district heating, electricity, gas, and cooling. A much larger incumbent in the same industry with overlapping capabilities but serving a different geography.

Direct peers

• Tekniska Verken i Linköping: Municipal energy and waste company in Linköping with electricity, district heating, biogas, water, and waste operations. Highly comparable business model and vertically integrated waste-to-energy infrastructure similar to HEM's Kristinehed.
• Öresundskraft: Municipal energy company in Helsingborg providing electricity, district heating, and broadband. Comparable regional-scale Swedish municipal utility with regulated grid operations.
• Kraftringen: Swedish municipal energy company (Lund) operating electricity grid, district heating, gas, and cooling across several Skåne municipalities. Closest comparable in scale, ownership (municipal), and integrated service mix to HEM.
• Mälarenergi: Municipal energy company in Västerås providing electricity, district heating, district cooling, water, and waste services. Comparable integrated utility structure and customer segments to HEM.
• Norrenergi: Municipal district heating and cooling company in Solna/Sundbyberg (Stockholm region). Directly comparable in district heating/cooling focus and municipal-ownership structure, though serving a different geography.
• Jönköping Energi: Municipal energy company in Jönköping offering electricity, district heating, district cooling, and waste services. Mid-sized Swedish municipal utility directly comparable in scope and ownership structure.

Regional players

• Skellefteå Kraft: Municipal energy company in Skellefteå offering electricity generation, grid, district heating, and broadband. Comparable integrated municipal utility serving a different (northern) geography.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about HEM