North Suffolk Mental Health Association

Name

North Suffolk Mental Health Association

Legal name

North Suffolk Community Services

Website

https://northsuffolk.org

Company type

Private

Founded year

1959

Operating status

Operating

Headcount range

501–1,000 employees

Ownership category

akta.pro rank

Product category

Community Behavioral Health Services

NAICS

Outpatient Mental Health and Substance Abuse Centers (621420), Residential Mental Health and Substance Abuse Facilities (62322), Other Individual and Family Services (624190)

SIC

Services-Health Services (8000), Services-Social Services (8300), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Community Mental Health Centers (CMHCs) & Public Behavioral Health Providers (HLAFACAI)

akta.pro secondary industries

Residential Mental Health Treatment Centers (HLAFACAC), Behavioral Health for Children & Adolescents (Youth Services) (HLAFACAL), Peer Support, Recovery Coaching & Sober Living Services (HLAFACAN)

Keywords

• Behavioral health services
• Mental health treatment
• Substance use recovery
• Early childhood intervention
• Community behavioral health center

Headquarters

HQ city

Chelsea

HQ country

United States

HQ region

North America

Offices14 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Government Contracts and Grants: Funding from Massachusetts Department of Mental Health (DMH), Department of Developmental Disabilities (DDS), Department of Public Health (DPH), Bureau of Substance Abuse Services, and federal grants (SAMHSA). Programs like Children's Behavioral Health Initiative (CBHI) funded through MassHealth.
2. Insurance Reimbursement: Early Intervention services paid by private health insurance and Medicaid. Outpatient services, residential treatment, and psychiatric services billed to insurance providers including MassHealth.
3. Donations and Philanthropy: Individual donations via CharityEngine platform. $10,000 donation from New England Patriots Foundation/Kraft family. $270,000 from BIDMC Community-Based Health Initiative for Latino CART program.
4. Sliding Fee Scale: Sliding fee schedule available for services not covered by insurance, ensuring accessibility regardless of ability to pay.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels7 records

Core offering

North Suffolk Community Services delivers a comprehensive continuum of community-based behavioral health and human services, including outpatient mental health and psychiatric care, substance use treatment and recovery, early childhood intervention, developmental disabilities services, residential programs, and court-based diversion programs. Services are delivered through 4 clinics, 38 residences, 75+ programs, a 24/7 mobile crisis hotline, peer recovery support centers, and culturally and linguistically responsive teams across six Massachusetts communities.

Product overview

North Suffolk Community Services operates as a comprehensive behavioral health and human services organization offering a portfolio of integrated programs and services rather than a single unified product. The core offerings include: Community Behavioral Health Center (CBHC) as the central hub providing one-stop access to mental health and addiction services; Specialty Outpatient & Psychiatric Services across four counseling centers; Addiction and Recovery Services spanning outpatient programs (Conexions Day Treatment, IOP), residential treatment (Meridian House, Hanton House), and peer recovery support (Recovery on the Harbor, STEPRox, BCOR Hotline); Child, Youth & Family Services including early childhood intervention, school-based programs, and Youth Elemento young adult access center; Adult Community & Residential Services including ACCS and group homes; and Deaf & Hard of Hearing Services with specialized residential and outpatient programs (Bay House). Programs are interconnected through shared clinical staff, integrated referral systems, and wraparound care coordination to serve over 10,000 clients annually across Chelsea, East Boston, Revere, Winthrop, Charlestown, and Roxbury.

Differentiator

Problem solved

Functional benefit

Products and services

• Specialty Outpatient & Psychiatric Services Outpatient counseling centers providing specialized individual and group therapy as well as psychiatric services for youth and adults experiencing emotional difficulties, family struggles, mental illness, or other challenges to daily living.
• Harbor Area Early Childhood Services Developmental therapies for children ages birth to 6 years using family education, training and support, including the Harbor Area Early Intervention Program for infants and toddlers with developmental delays. Services are paid by private health insurance, Medicaid, and MA Department of Public Health with no out-of-pocket costs to families.
• Community Behavioral Health Center (CBHC) One-stop behavioral health center offering mental health and addiction services including individual/group therapy, psychiatry, recovery coaching, crisis evaluation, medication-assisted treatment, day treatment, and intensive outpatient programs. Walk-in availability Mon-Fri 8am-8pm, Sat-Sun 9am-5pm.
• Addiction and Recovery Services Specialty outpatient and residential programs for substance use disorders providing a continuum of care from addiction treatment to recovery support, including SOAP/IOP, residential treatment, and peer recovery support services.
• Meridian House 30-bed co-ed therapeutic community for adults 18+ diagnosed with substance use disorder, located at 408 Meridian Street in East Boston.
• Hanton House 12-bed accessible co-ed co-occurring enhanced residential program in Chelsea for individuals with serious mental illness and substance use disorder.
• Conexions Day Treatment Program Morning program offered five days a week for adults with serious and persistent mental illness and co-occurring disorders, providing groups that promote socialization, coping skills, expressive therapies, and education on physical and mental wellbeing. Available in English, Spanish, and Vietnamese.
• Recovery Support Services Comprehensive range of nonclinical, peer-led services including recovery coaching, Building Communities of Recovery (BCOR) Hotline, Recovery on the Harbor, STEPRox Peer Recovery Support Center, and problem gambling support.
• Building Communities of Recovery (BCOR) Hotline 24/7 Peer Recovery Support hotline staffed by Recovery Coaches with personal experience with substance use, providing referrals to detox, residential treatment, shelters, meetings, and supportive counseling.
• Recovery on the Harbor (ROH) Free, accessible, peer-led Recovery Support Center in East Boston offering support groups, job resources, sober social events, recovery coaching, and health and wellness services.
• STEPRox Peer Recovery Support Center Safe haven in Roxbury for anyone 18+ seeking recovery pathways, offering peer leadership, support groups for addiction, mental health, parenthood, and health and wellness.
• Child, Youth & Family Services Community-based services including Children's Behavioral Health Initiative (CBHI), In-Home Therapy, Intensive Care Coordination, Family Partner Services, Therapeutic Mentoring, Children's After School Program (CASP), and school-based programs.
• Youth Elemento Low-barrier access center supporting young adults ages 16-26 in Metro Boston with culturally appropriate programs to break stigma surrounding mental health, located in Chelsea. Includes Recovery Navigator, Peer Mentors, and Family Coordinator.
• Adult Community & Residential Services Services for individuals needing intensive or specialized support including Adult Community Clinical Services (ACCS), Community Treatment Team for young adults with ASD, residential and in-home supports, and Community Support Program (CSP).
• Deaf & Hard of Hearing Services Culturally and linguistically responsive behavioral services for Deaf or Hard of Hearing individuals across Residential, Addictions, Outpatient/CBHC, and Psychiatry divisions. Includes Bay House group home, ACCS Maverick 1 Team, and ASL-based therapy services.
• Bay House DMH-supported group home in Revere for Deaf or Hard of Hearing adults with mental health and/or co-occurring substance use needs, operating for more than four decades.
• Project NORTH Voluntary court-based services for court-involved individuals and families impacted by substance use, providing referrals to treatment, community services, MassHealth enrollment, transportation assistance, and short-term rental assistance in certified sober houses.
• Services Over Sentences (SOS) Voluntary predisposition program in collaboration with Suffolk County District Attorney's Office for high-risk individuals struggling with SUD alone or co-occurring with mental health issues.
• Chelsea City Navigators Initiative co-supervised by Chelsea Police Department to identify individuals with alcohol/substance use disorders and assist them in navigating complex systems of care and support.
• Southeast Asian Treatment Services Linguistically and culturally competent therapy and psychiatric services for Vietnamese and Cambodian communities, including Vietnamese Team and Cambodian Team with specialized staff.

Quantifiable outcome

• 10,000+ clients served annually
• +2 more outcomes

Named customers8 records

Segments8 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Six partnerships are on record, tiered supporting, major and core.

• GreenRootssupportingGTM or Marketing Partner · 7 May 2025GreenRoots provided grant funding to Youth Elemento for the 'Chelsea Speaks!' podcast about mental health created by and for young adults.
• Massachusetts Trial Courts and Probation ServicesmajorStrategic or Co-development Partner · 1 September 2024Project NORTH (Navigation, Outreach, Recovery, Treatment and Hope) provides voluntary court-based services for court-involved individuals and families impacted by substance use. Grant awarded through Lynn and Chelsea District Court for referral services including substance use treatment, MassHealth enrollment, transportation assistance, and short-term rental assistance in certified sober house.
• Suffolk County District Attorney's OfficemajorStrategic or Co-development PartnerCollaboration on Services Over Sentences (SOS) program - voluntary predisposition program for high-risk individuals struggling with SUD alone or co-occurring with mental health issues, operating in sync with pretrial court proceedings.
• Massachusetts Department of Mental Health (DMH)coreStrategic or Co-development PartnerState agency providing funding and referrals for Adult Community Clinical Services (ACCS), Bay House group home, Independence House residential program, and Children's After School Program (CASP).
• Cambridge Health AlliancesupportingStrategic or Co-development PartnerNSCS Recovery Coach team provides peer-to-peer support for individuals admitted to hospital or Emergency Department with substance or alcohol use disorder, makes referrals for inpatient treatment, and offers post-treatment discharge support.
• Massachusetts Department of Mental Health (DMH)coreStrategic or Co-development PartnerDeputy Commissioner of Child, Youth, and Family (CYF) attended Youth Elemento podcast launch; ongoing funding and partnership for Youth Elemento low-barrier drop-in center for young people in Chelsea.

Scale indicators8 records

Recent moves8 records

Expansion highlights6 records

Market position

Strengths2 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/NorthSuffolkOrg
• YouTubeyoutube.com/channel/UC-nCv7FQT8Cxlqgt3WEEJ0A
• Facebookfacebook.com/NorthSuffolkOrg
• LinkedInlinkedin.com/company/north-suffolk-mental-health-association
• Instagraminstagram.com/northsuffolkcommunityservices

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles17 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about North Suffolk Mental Health Association