Midwest Contact Centers Association

Professional Association Servicesmwcca.org

Midwest Contact Centers Association is a non-profit professional association serving contact center practitioners in the U.S. Midwest through Minneapolis and Chicago chapters, offering tiered memberships and 6-8 educational and networking events per year on the GrowthZone platform.

Company typePrivate
Founded2010
HeadquartersEden Prairie, United States
Headcount51–100
GTM typeB2B
OfferingServices

What Midwest Contact Centers Association does

Midwest Contact Centers Association (MWCCA) is a non-profit professional association founded in 2010 that serves contact center practitioners in the U.S. Midwest through two regional chapters in Minneapolis and Chicago. The association's purpose is education, collaboration, and networking for contact center managers, directors, and executives, and it runs 6-8 events per year including educational seminars, call center tours, topical roundtable meetings, and its signature annual St. Paul Saints Private Terrace Deck networking event, which attracts over 250 contact center leaders and has run for 15 consecutive years.

MWCCA does not sell a software product. Its underlying technology is the third-party GrowthZone membership management platform, which powers the member portal at members.mwcca.org, membership applications and renewals, event registration, and the public website. All events, content, and member touchpoints are operationalized through this GrowthZone stack.

MWCCA's business model is a community-led, subscription-and-event model. Revenue is generated from four membership tiers — Individual ($100/yr, practitioners only), Corporate ($500/yr, bundles up to 20 members), Industry Partnership ($1,500/yr, for vendors selling into the industry), and Transitional ($500/6 months, for displaced workers or students) — plus event registration fees and sponsorship. The association is governed by a volunteer Board of Directors composed of practitioners from enterprises such as Sun Country Airlines, Andersen Corporation, Gopher Sport, TEKsystems, Cabinetworks Group, RingCentral, Uline, Flinn Scientific, Insurance Auto Auction, the American Bar Association, SharpenCX, and CXponent, and it deliberately maintains a practitioner-focused culture that constrains vendor behavior.

Midwest Contact Centers Association firmographics

Firmographics

Name: Midwest Contact Centers Association
Legal name: Midwest Contact Center Association
Website: http://mwcca.org/
Company type: Private
Founded year: 2010
Operating status: Operating
Headcount range: 51–100 employees
Short description: Midwest Contact Centers Association is a non-profit professional association serving contact center practitioners in the U.S. Midwest through Minneapolis and Chicago chapters, offering tiered memberships and 6-8 educational and networking events per year on the GrowthZone platform.
Ownership category
akta.pro rank

Midwest Contact Centers Association industry classification

Industry

Product category: Professional Association Services
NAICS: Professional Organizations (813920), Business Associations (813910)
SIC: Services-Membership Organizations (8600)
akta.pro primary industry: Association & Society Conference Management (Nonprofit, Professional Bodies) (THAHACAA)

Keywords

Professional association services
Contact center networking
Membership organization
Industry education events
Contact center community

Where Midwest Contact Centers Association is headquartered

Location

Headquarters

HQ city: Eden Prairie
HQ country: United States
HQ region: North America

Offices4 records

Markets served

Midwest Contact Centers Association business model

Business model

GTM type: B2B
Offering type: Services
Cost components: Personnel, Operations, Marketing or Sales, Technology or R&D

Revenue model

Membership Dues: Annual membership fees from individual practitioners, corporate memberships, and industry partner memberships. Corporate memberships bundle up to 20 members at one company, while industry partnerships include 2 sales representatives and 5 contact center practitioners.
Event Registration and Sponsorship: Revenue generated from event registrations, sponsorship opportunities, and exhibitor fees at signature networking events such as the annual St. Paul Saints Private Terrace Deck event.

Pricing tiers

Model	Billing	Price
Subscription	Annual	Industry Partnership Chicago - $1,500 Annually
Subscription	Annual	Industry Partnership Minnesota - $1,500 Annually
Subscription	Annual	Corporate Membership Chicago - $500 Annually
Subscription	Annual	Corporate Membership Minnesota - $500 Annually
Subscription	Annual	Individual Membership Chicago - $100 Annually
Subscription	Annual	Individual Membership Minnesota - $100 Annually
Subscription	Multi-year contract	Transitional Membership - $500 for 6 months

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Midwest Contact Centers Association product offering

Product offering

Core offering

MWCCA is a non-profit professional association that delivers membership-based education, collaboration, and networking services to contact center professionals. It runs tiered individual, corporate, transitional, and industry-partner memberships plus 6–8 in-person events per year (seminars, call center tours, networking events, roundtable meetings) primarily across Minneapolis and Chicago chapters in the U.S. Midwest.

Product overview

The Midwest Contact Center Association (MWCCA) is a non-profit professional association that provides membership services for contact center professionals. The organization does not offer a technology product or software platform. Its services consist of membership programs (Individual, Corporate, Industry Partnership, and Transitional memberships) and networking events including educational seminars, call center tours, lunch panel discussions, and topical roundtable meetings. MWCCA hosts 6-8 events per year and maintains a member portal for login and event registration.

Differentiator

Problem solved

Functional benefit

Products and services

MWCCA Membership (Individual, Corporate, Industry Partnership, Transitional) Annual membership tiers for contact center practitioners, corporations, industry vendors, and transitional workers; includes access to networking events, member directory, seminars, and roundtable discussions in the Minneapolis and Chicago chapters.
MWCCA Networking & Educational Events

Companies that use Midwest Contact Centers Association

Customer profile

Named customers10 records

Segments2 records

Ideal customer profiles2 records

Midwest Contact Centers Association technology and API

Technology

Technology focussed No

API detail

Has API: No
API docs
API detail

Core technology

AI maturity

App detail

Midwest Contact Centers Association partnerships and signals

Strategic signal

Partnerships

One partnership is on record.

GrowthZonecoreTechnology or IntegrationGrowthZone provides the membership management platform powering MWCCA's member portal, event registration, and website. The association's sites are built on GrowthZone technology.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Midwest Contact Centers Association competitors and assessment

Company assessment

Direct peers

CXPA (Customer Experience Professionals Association): CXPA is a non-profit professional association for CX practitioners, offering certifications, local chapter events, and an annual conference. It mirrors MWCCA's non-profit membership-based practitioner community model, though it focuses on CX broadly rather than contact center operations specifically.
Customer Contact Week (CCW): CCW is a major B2B events and media brand focused on contact center and customer experience executives, operating flagship conferences and digital content. It targets the same contact center leader persona as MWCCA but at a national scale.
HDI (Help Desk Institute): HDI is a professional association and certification body for technical service and support professionals, including contact center and service desk leaders. It is directly comparable as a membership-and-events-driven organization serving a customer service/contact center-adjacent audience.
SOCAP International: SOCAP is a non-profit membership association for customer care, consumer affairs, and social media professionals, providing conferences, networking, and education. Its community-led model and practitioner focus are highly comparable to MWCCA's approach.
ICMI (International Customer Management Institute): ICMI is a global membership and training organization specifically for contact center and customer management professionals, offering certifications, an annual conference, and a community. It is the most direct national/international analog to MWCCA's contact center practitioner mission.

Broad incumbents

IQPC: IQPC is a large B2B conference producer running numerous contact center, CX, and customer service events globally. It competes for the same enterprise attendance and sponsorship dollars as MWCCA's signature events.
Informa Connect (CCW parent): Informa is a global B2B events and media conglomerate that owns and operates CCW, ICMI, and other contact center/CX event brands. It represents the scaled, capitalized incumbent competing for the same audience MWCCA serves at the regional level.

Others

SHRM (Society for Human Resource Management): SHRM is the largest US professional membership association for HR practitioners, with chapters, certifications, conferences, and a similar non-profit association business model. It serves as a benchmark for what a scaled professional association can become, even though its domain (HR vs contact center) is adjacent.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights6 records

Customer concentration

Midwest Contact Centers Association financial estimates

Financial estimate

Revenue estimate

Valuation estimate

Midwest Contact Centers Association leadership team

Management profile

Number of profiles

Profiles17 records

Midwest Contact Centers Association funding detail

Funding detail

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

Midwest Contact Centers Association M&A and investment

M&A and investment

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Midwest Contact Centers Association

What does Midwest Contact Centers Association do?

Is Midwest Contact Centers Association a public or private company?

Midwest Contact Centers Association is a private company. It is classified as nonprofit foundation owned and is currently operating.

When was Midwest Contact Centers Association founded?

Midwest Contact Centers Association was founded in 2010. It employs 51 to 100 people.

Where is Midwest Contact Centers Association based?

Midwest Contact Centers Association is headquartered in Eden Prairie, United States, in the North America region.

How does Midwest Contact Centers Association make money?

Two revenue lines are on record. Membership Dues are the primary driver. The others are event Registration and Sponsorship.

Who are Midwest Contact Centers Association's main competitors?

Direct peers on record are CXPA (Customer Experience Professionals Association), Customer Contact Week (CCW), HDI (Help Desk Institute), SOCAP International and ICMI (International Customer Management Institute). Broad incumbents are IQPC and Informa Connect (CCW parent). SHRM (Society for Human Resource Management) is listed as an others.

Does Midwest Contact Centers Association have an API?

No public API is recorded for Midwest Contact Centers Association.

What industry is Midwest Contact Centers Association in?

Midwest Contact Centers Association's product category is Professional Association Services. Its primary akta.pro industry code is THAHACAA, Association & Society Conference Management (Nonprofit, Professional Bodies). Its NAICS code is 813920 and its SIC code is 8600.