Giva
Giva provides cloud-based, HIPAA-compliant help desk, customer service, and IT service management software to healthcare, legal, financial, and government organizations worldwide, with AI-powered knowledge and ticket copilots delivered via a subscription SaaS model.
- Company typePrivate
- Founded1999
- HeadquartersSunnyvale, United States
- Headcount1–10
- GTM typeB2B
- OfferingSoftware
What Giva does
Giva is a private, founder-led SaaS company founded in 1999 and headquartered in Sunnyvale, California. The company provides cloud-based, HIPAA-compliant help desk, customer service, and IT service management (ITSM) applications under the Giva Service Management Suite. The platform unifies four core products (Customer Service Software, Help Desk Software, ITSM Software, and Standalone IT Change Management Software) with supporting modules including a knowledge base, asset management, real-time reporting and analytics, and mobile access. The company serves customers worldwide in healthcare, legal, financial services, banking, state and local government, education, and nonprofit verticals, with particular depth in HIPAA-regulated healthcare and behavioral health organizations. All editions include HIPAA, HITECH, SSAE 18 SOC 2 Type 2, and EU-U.S. Data Privacy Framework (GDPR) compliance at no additional cost, with cyber liability insurance included. AI-Powered Knowledge and Ticket Copilots provide ticket summarization and AI-driven knowledge article recommendations, and the product is updated on a 3-week Agile release cadence (14 releases per year).
Giva operates a hybrid go-to-market combining a product-led 30-day free trial (no credit card required) with enterprise field sales, free setup assistance from product experts, and a global Giva Partner Network for channel-led mid-market distribution. The company reports a 12.8-year median customer retention, customer-reported outcomes of 45% higher customer satisfaction, 47% efficiency gains from AI Copilot, 56% productivity increases, and 30-70% reductions in total cost of ownership. Customers include MetroHealth, Santé Health Systems, Young Conaway, Schulte Roth & Zabel, Gbank, Marion County Oregon, Seasons Retirement, Jiffy Mix, and Brightview, among 30+ named logos.
The business is monetized via SaaS subscription contracts (monthly or annual billing) per user or per tier, with no public pricing and quote-based enterprise deployments. Giva is independently owned with no disclosed parent company, private equity backing, or institutional investment, and operates with 51-100 employees. The company maintains offices only at its Sunnyvale headquarters and serves customers across the US, India, UK, Canada, and Europe.
Giva firmographics
Firmographics- Name
- Giva
- Legal name
- Giva, Inc.
- Website
- https://givainc.com
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Giva provides cloud-based, HIPAA-compliant help desk, customer service, and IT service management software to healthcare, legal, financial, and government organizations worldwide, with AI-powered knowledge and ticket copilots delivered via a subscription SaaS model.
- Ownership category
- akta.pro rank
Giva industry classification
Industry- Product category
- IT Service Management Software
- NAICS
- Software Publishers (5132), Software Publishers (513210)
- SIC
- Services-Prepackaged Software (7372)
- akta.pro primary industry
- IT Knowledge Management & Service Desk Platforms (HDAEALAH)
- akta.pro secondary industries
- IT Incident, Problem & Change Management Platforms (HDAEALAI), IT Operations Management (ITOM) Platforms (HDAEALAC)
Keywords
Where Giva is headquartered
LocationHeadquarters
- HQ city
- Sunnyvale
- HQ country
- United States
- HQ region
- North America
Offices1 record
Markets served
Giva business model
Business model- GTM type
- B2B
- Offering type
- Software
- Cost components
- Personnel, Technology or R&D, Infrastructure, Marketing or Sales, Operations
Revenue model
- SaaS Subscription - Help Desk Software: Cloud-based IT help desk software delivered as a subscription service with recurring monthly or annual billing.
- SaaS Subscription - Customer Service Software: Customer service and contact center software delivered via cloud subscription model.
- SaaS Subscription - ITSM Software: IT Service Management suite including service desk, asset management, and change management delivered as subscription.
- SaaS Subscription - IT Change Management: Standalone IT change management software as a subscription offering.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Monthly | All-in-one cloud subscription with compliance included |
Go-to-market motion2 records
Distribution channels3 records
Marketing channels5 records
Giva product offering
Product offeringCore offering
Giva develops and sells a cloud-based SaaS suite of HIPAA-compliant help desk, customer service, and IT service management (ITSM) applications. The platform comprises four core product lines — Customer Service Software, Help Desk Software, ITSM Software, and Standalone IT Change Management Software — bundled under the Giva Service Management Suite and enhanced with AI-powered Knowledge and Ticket Copilots.
Product overview
Giva offers a unified cloud-based SaaS platform called the Giva Service Management Suite, comprising four core products: Customer Service Software (for external call centers), Help Desk Software (for internal IT support), IT Service Management Software (ITSM aligned with ITIL best practices), and Standalone IT Change Management Software. The platform is distinguished by built-in AI-powered Knowledge and Ticket Copilots that provide ticket summarization and knowledge article assistance. All editions include HIPAA compliance at no additional cost. Key supporting modules include Knowledge Base Software, Asset Management Software, and Reporting Analytics. The company operates on a 14-releases-per-year cadence using an Agile development process with new software releases pushed to production every 3 weeks. Multiple product modules are trademarked under the Giva brand including HelpDesk, CustomerService, KnowledgeManager, ChangeManager, ServiceDesk, and AssetManager.
Differentiator
Problem solved
Functional benefit
Products and services
- Customer Service Software Cloud SaaS external customer service and call center solution enabling SLA-driven support, high-volume surge management, and escalation and tiered support for customer-facing service teams in healthcare, banking, legal, government, and other regulated industries.
- Help Desk Software Cloud SaaS internal IT help desk application with ticket management, knowledge base, and root cause analysis capabilities for internal IT support organizations across healthcare, legal, financial, government, and education.
- IT Service Management (ITSM) Software Cloud SaaS IT service management suite aligned with ITIL best practices, providing service desk, incident management, problem management, asset management, and service level agreement tracking for IT operations.
- Standalone IT Change Management Software Standalone cloud SaaS IT change management solution supporting change advisory boards, RFC workflows, change scheduling, and emergency change processes for IT operations teams.
Quantifiable outcome
- 45% increase in Customer Satisfaction
- +7 more outcomes
Companies that use Giva
Customer profileNamed customers12 records
Segments7 records
Ideal customer profiles7 records
Giva technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability4 records
Feature6 records
Giva partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Giva Partner NetworkcoreGiva works with numerous highly qualified partners globally to deliver solutions to customers. Partners receive benefits including marketing tools, sales support, technical services, training, implementation, and support. Generous margins and incentive programs for achieving quota and bringing in big deals. Partners can register customer opportunities for 120 days per Partner Agreement.
Scale indicators13 records
Recent moves6 records
Expansion highlights6 records
Giva competitors and assessment
Company assessmentMarket position
Competitive moat4 records
Key risks5 records
Key highlights6 records
Customer concentration
Giva social profiles
Digital presenceGiva compliance and trust
Trust signalCompliance4 records
Giva financial estimates
Financial estimateRevenue estimate
Valuation estimate
Giva leadership team
Management profileNumber of profiles
Profiles1 record
Giva funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Giva M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Giva
What does Giva do?
Giva develops and sells a cloud-based SaaS suite of HIPAA-compliant help desk, customer service, and IT service management (ITSM) applications. The platform comprises four core product lines — Customer Service Software, Help Desk Software, ITSM Software, and Standalone IT Change Management Software — bundled under the Giva Service Management Suite and enhanced with AI-powered Knowledge and Ticket Copilots.
Is Giva a public or private company?
Giva is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Giva founded?
Giva was founded in 1999. It employs 1 to 10 people.
Where is Giva based?
Giva is headquartered in Sunnyvale, United States, in the North America region.
How does Giva make money?
Four revenue lines are on record. SaaS Subscription - Help Desk Software is the primary driver. The others are saaS Subscription - Customer Service Software, saaS Subscription - ITSM Software and saaS Subscription - IT Change Management.
Does Giva have an API?
No public API is recorded for Giva.
What industry is Giva in?
Giva's product category is IT Service Management Software. Its primary akta.pro industry code is HDAEALAH, IT Knowledge Management & Service Desk Platforms, with a secondary code of HDAEALAI, IT Incident, Problem & Change Management Platforms. Its NAICS code is 5132 and its SIC code is 7372.