Highland Animal Hospital

What Highland Animal Hospital does

Highland Animal Hospital is a privately-owned, family-run, multi-doctor small animal veterinary clinic located at 14 Gertrude Drive in Central Square, New York, operating continuously since 1995. The practice serves dog and cat owners in the Central New York community, offering comprehensive veterinary services including wellness exams, vaccinations, microchipping, spay/neuter and emergency surgery, dentistry, in-house laboratory diagnostics, low-dose digital x-ray, ultrasound imaging, and euthanasia services. The clinical team comprises five veterinarians (led by owner Dr. Ali Hawthorn, DVM), a practice manager, six Licensed Veterinary Technicians, four veterinary assistants, and five client care receptionists, with differentiated credentials including certifications in veterinary acupuncture and herbal medicine held by one associate veterinarian. The practice operates five days per week (Monday through Friday, 7:30am-6:00pm) and is actively accepting new clients.

The business generates revenue on a fee-for-service, pay-as-you-go basis with no publicly disclosed pricing; transaction volume is supplemented by a 24/7 online pharmacy for prescriptions and refills integrated through Secure Vet Source, and by third-party patient financing options CareCredit and Cherry to reduce price friction on larger procedures. Underlying technology is conventional veterinary clinical equipment — in-house laboratory for bloodwork, digital x-ray, and ultrasound — rather than a proprietary software or platform stack. Go-to-market is direct-to-consumer: pet owners in the local catchment schedule appointments by phone or online and visit the single physical clinic. Marketing is limited to organic social (Facebook and Instagram) and basic local SEO/web presence, with no paid acquisition channels or enterprise sales motion. The practice has no parent company, no external investors, no disclosed funding history, and no subsidiaries or franchised locations.

Name

Highland Animal Hospital

Legal name

Highland Animal Hospital

Website

https://highlandanimalhospitalcny.com

Company type

Private

Founded year

1995

Operating status

Operating

Headcount range

11–50 employees

Short description

Highland Animal Hospital is a privately-owned, family-run, multi-doctor small animal veterinary clinic in Central Square, NY, serving Central New York dog and cat owners since 1995 with comprehensive wellness, surgical, dental, and diagnostic services plus a 24/7 online pharmacy.

Ownership category

akta.pro rank

Product category

Veterinary Services

NAICS

Veterinary Services (54194), Veterinary Services (541940)

SIC

Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Companion Animal Veterinary Clinics & Hospitals (AFAEANAA)

akta.pro secondary industry

Low-Cost & Community Veterinary Clinics (HLAMAAAE)

Keywords

• Small animal veterinary
• Pet wellness exams
• Veterinary surgery
• Veterinary diagnostics
• Pet dental care

Headquarters

HQ city

Central Square

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Technology or R&D

Revenue model

1. Veterinary Services: Fee-for-service veterinary medical care including wellness exams, vaccinations, surgery, dentistry, microchipping, lab services, x-ray, ultrasound, and euthanasia services
2. Online Pharmacy: 24/7 online pharmacy for prescription medications and refills for existing patients
3. Payment Plans: Accepts CareCredit and Cherry third-party payment financing options for customers

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Highland Animal Hospital is a multi-doctor small animal veterinary practice in Central Square, NY that has been locally owned and operated since 1995. The hospital provides wellness exams, vaccinations, general surgery, dentistry, in-house diagnostics (laboratory, digital x-ray, ultrasound), microchipping, and euthanasia services, and now also offers an online pharmacy (VetSource) for medications and dietary products.

Product overview

Highland Animal Hospital is a multi-doctor veterinary practice offering comprehensive small animal healthcare services. The core offering includes wellness exams, vaccinations, microchipping, surgery, dentistry, euthanasia services, in-house laboratory testing, digital x-ray, and ultrasound imaging. The hospital supplements its clinical services with an online pharmacy for 24/7 prescription access and flexible payment plans through CareCredit and Cherry financing. The practice specializes in dogs and cats and has been serving the Central New York community since 1995.

Differentiator

Problem solved

Functional benefit

Products and services

• Wellness Exams Routine wellness examinations for small animals (pets), serving local pet owners in Central Square, NY.
• Vaccinations Vaccinations administered to small animals as part of preventive health care for pet owners.
• General Surgery Surgical procedures for small animals, including routine spays/neuters and general soft-tissue surgery for pets.
• Dentistry Professional dental care for small animals, including cleanings and oral health procedures for pets.
• In-House Diagnostics On-site diagnostic testing including CBC and Chemistry machines, digital x-ray, and ultrasound imaging to support diagnosis and treatment of small animals.
• Microchipping Microchip implantation for pet identification to help reunite lost pets with their owners.
• Euthanasia End-of-life euthanasia services provided for small animals and their owners.
• Online Pharmacy (VetSource) Online ordering and home delivery of veterinary medications and prescription diets, including Hill's Science Diet, Royal Canin, and prescription foods, available to pet owners.

Quantifiable outcome

• Yearly wellness exams recommended for early detection of health issues before they become severe and costly

Named customers1 record

Segments2 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature3 records

Partnerships

Two partnerships are on record, tiered minor.

• CareCreditminorOthersThird-party healthcare financing option accepted at the clinic for customers who need payment plan options for veterinary services.
• CherryminorOthersPayment plan provider integrated for customer convenience, allowing pet owners to finance veterinary care costs.

Scale indicators1 record

Recent moves3 records

Expansion highlights3 records

Broad incumbents

• BluePearl Pet Hospital: Specialty and emergency veterinary hospital chain owned by Mars Veterinary Health. Comparable clinical capability footprint (surgery, imaging, lab) and directly competes for surgical and specialty referrals in the broader Syracuse/Central NY market.
• PetVet Care Centers: Acquisitive veterinary consolidator that buys and operates general and specialty companion animal hospitals in the Northeast and across the U.S. Highly relevant comparable as a likely acquirer profile for a single-location practice like Highland.
• Community Veterinary Partners: Veterinary hospital consolidator focused on acquiring and operating companion animal hospitals, particularly in the Northeast and Mid-Atlantic regions. Comparable as a strategic acquirer and as a benchmark for multi-site clinical operations.
• Banfield Pet Hospital: One of the largest general veterinary practice chains in the U.S., offering wellness exams, vaccinations, surgery, dentistry, and diagnostics for dogs and cats. Comparable product/service mix to Highland but operating as a corporate, multi-location, primarily in-store (PetSmart) model.
• VCA Animal Hospitals: Part of Mars Veterinary Health, VCA operates the largest network of companion animal veterinary hospitals in North America. Directly comparable as a multi-location small animal hospital operator with in-house diagnostics, surgery, and pharmacy, but at vastly greater scale and breadth than Highland.

Emerging players

• Bond Vet: Tech-enabled urban veterinary clinic chain offering primary care, urgent care, and telemedicine with transparent online pricing. Provides a useful comparison point for how a modern small-animal practice competes with digitally native booking, transparent pricing, and weekend hours.
• Small Door Veterinary: Membership-based primary care veterinary clinic concept with modern design, app-based booking, and 24/7 telemedicine. Comparable as a differentiated primary care competitor; relevant for benchmarking digital client experience and pricing model innovation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/highlandanimalhospitalcny
• Instagraminstagram.com/highland_animal_hospital
• LinkedInlinkedin.com/company/highland-animal-hospital-cny

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Highland Animal Hospital