What Carglass does

Carglass N.V. is a Belgian vehicle glass repair and replacement specialist operating 46 owned Service Centers across Belgium and Luxembourg, plus a mobile service fleet, as a wholly-owned subsidiary of Belron Group SCA, the global vehicle glass services conglomerate. Core services cover windshield chip repair (typically completed in ~45 minutes), full windshield, side window, rear window, and panoramic roof replacement, alongside ADAS camera and sensor recalibration performed after windshield replacement on vehicles equipped with driver assistance systems. Ancillary offerings include window tinting, wiper blade replacement, and a dedicated Carglass Truck Service for commercial vehicles. Glass is sourced as OEE (Original Equipment Equivalent) from major suppliers including AGC, Fuyao, Pilkington, Shatterprufe, and Sisecam.

The business model is transaction-based and intermediated: for insured customers, Carglass handles administration and direct billing with all Belgian insurance companies, so the customer typically pays nothing out of pocket; uninsured customers receive quote-based pricing. Go-to-market combines insurance referrals, local proximity (a Service Center within 20 minutes driving distance for most customers), word-of-mouth, a 24/7 contact center, and an online booking portal. Operations are anchored by the European Distribution Center in Bilzen-Hoeselt, the largest automotive glass distribution center in Europe, which ships 5,000 windshields per day, holds 500,000+ windshields across 22,000 SKUs, and supports 25 countries within the Belron network.

Carglass serves 250,000-300,000 customers annually with a workforce of approximately 800 in Belgium and Luxembourg. The company holds ISO 9001 and ISO 14001 certifications, achieved EcoVadis Gold (84%, top 2% globally) in 2025, has been Great Place to Work certified for 5 consecutive years, and was named a Leading Employer in Belgium for 2024 and 2025. Leadership comprises Managing Director Sarah Timmermans and HR Director Bart Lambrechts. Carglass is privately held under Belron Group SCA and does not publish standalone revenue.

Name

Carglass

Legal name

Carglass N.V.

Website

https://carglass.be

Company type

Private

Founded year

1989

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

Carglass N.V. is a Belgian vehicle glass repair and replacement specialist and Belron Group subsidiary, operating 46 Service Centers across Belgium and Luxembourg, a mobile service fleet, and the European Distribution Center, serving 250,000-300,000 customers annually with direct insurance billing.

Ownership category

akta.pro rank

Headquarters

HQ city

Hasselt

HQ country

Belgium

HQ region

Europe

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Supply Chain, Infrastructure, Marketing or Sales, Technology or R&D

Revenue model

1. Glass Repair Services: Chip repair services for windshields, typically completed in 45 minutes. Cost varies by damage type, with insurance usually covering the service for insured customers.
2. Glass Replacement Services: Full windshield and other glass replacement services (side windows, rear windows, panoramic roofs, truck windows). Pricing depends on damage extent and glass type. Insurance-covered customers typically pay nothing directly.
3. Mobile Service: On-site repair and replacement services for customers unable to visit Service Centers, with additional service charges
4. Insurance Billing: Direct billing and administrative handling with all Belgian insurance companies, streamlining the claims process for customers
5. Aftermarket Products: Sales of windshield wipers, anti-rain treatments, and window tinting services

Pricing tiers

Go-to-market motion2 records

Distribution channels3 records

Marketing channels5 records

Core offering

Carglass repairs and replaces vehicle glass (windshields, side windows, rear windows, panoramic roofs, and truck/van glass) at 46 owned Service Centers in Belgium and Luxembourg, with mobile units serving customers at their location. Services include 45-minute windshield chip repair, full windshield replacement using Original Equipment Equivalent glass from OEM suppliers, and mandatory ADAS camera/sensor recalibration after windshield replacement. The company administers claims and direct billing with all Belgian insurance companies on behalf of insured customers.

Product overview

Carglass is a specialized auto glass repair and replacement service provider operating a network of Service Centers across Belgium and Luxembourg. The core offering centers on repair and replacement services for all vehicle glass types: windshields (sterretje/herstellen and voorruit/vervangen), side windows, rear windows, and panoramic roofs. The company also serves commercial vehicles through its dedicated Truck Service. Beyond core glass services, Carglass offers complementary modules including ADAS camera recalibration after windshield replacement, window tinting, wiper blade products, and mobile service delivery. The business model includes insurance claim handling where Carglass coordinates directly with insurers. With 46 Service Centers, a European Distribution Center, and over 800 employees, the company processes approximately 250,000-300,000 customers annually.

Differentiator

Problem solved

Functional benefit

Brands

• Carglass Truck Service: Specialized service for truck and van windshield repair and replacement
• Carglass Mobile Service (Carglass® aan huis)
• Carglass European Distribution Center

Products and services

• Sterretje voorruit herstellen (Windshield chip repair) Windshield stone chip repair service that fixes small damages smaller than a 2 euro coin and located more than 6 cm from the edge, completed in approximately 45 minutes. Available at all 46 Service Centers and via mobile service.
• Voorruit vervangen (Windshield replacement) Complete windshield replacement service for cracked or broken windshields, using original quality glass sourced from the same suppliers that supply automotive OEMs, including ADAS camera/sensor recalibration after fitting.
• Zijruit vervangen (Side window replacement) Side window replacement service for broken or damaged side windows, with urgent assistance available for emergency cases.
• Achterruit vervangen (Rear window replacement) Rear window replacement service for damaged rear windows, providing quick assistance to customers needing urgent service.
• Panoramisch dak vervangen (Panoramic roof replacement) Panoramic roof/sunroof replacement service, typically involving replacement of the panoramic glass panel.
• Carglass Truck Service (Truck and van glass repair/replacement) Specialized service for repairing or replacing windshields and windows on trucks and commercial vehicles.
• Carglass aan Huis (Mobile Service) Mobile service that brings windshield repair and replacement directly to the customer's location (home or office) when they cannot visit a Service Center.
• Autoruiten tinten (Window tinting) Window tinting service offering privacy and sun protection in various shades chosen by the customer, applied in conformity with Belgian law.
• Ruitenwissers en producten (Wipers and care products) Wiper blade replacement and automotive care products including premium wiper sets and rain-repellent treatments to protect windshields.

Quantifiable outcome

• 95% customer satisfaction rate
• +4 more outcomes

Named customers3 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Eleven partnerships are on record, tiered core and minor.

• AGCcoreStrategic or Co-development PartnerPrimary windshield supplier providing OEE (Original Equipment Equivalent) glass that meets strict quality and safety requirements equivalent to OEM specifications.
• FuyaocoreStrategic or Co-development PartnerMajor automotive glass supplier providing OEE quality glass for Carglass replacement services.
• PilkingtoncoreStrategic or Co-development PartnerLeading automotive glass manufacturer and supplier to Carglass network.
• ShatterprufecoreStrategic or Co-development PartnerAutomotive glass supplier providing replacement glass meeting Carglass quality standards.
• SisecamcoreStrategic or Co-development PartnerGlass manufacturer supplying automotive replacement glass to Carglass.
• Beschermde Werkplaatsen LimburgminorStrategic or Co-development PartnerSocial enterprise partnership since 2012. Provides employment opportunities for people who face challenges entering the regular labor market. 6-15 workers and 2 supervisors help with assembling, packaging, and labeling packages daily at the Distribution Center.
• All Belgian Insurance CompaniescoreChannel Partner/ Reseller/ DistributorCarglass works with all Belgian insurers to handle glass damage claims directly. They manage the administrative process and billing directly with insurers, so insured customers typically pay nothing out of pocket.
• ViasminorStrategic or Co-development PartnerRoad safety partnership focused on safety for drivers, employees, and society.
• Afrika TikkunminorStrategic or Co-development PartnerCharity partner supported by Carglass through financial contributions and practical assistance, aligned with company values of caring for others and the environment.
• Promotrans LilleminorOthersLogistics education institution whose students visited Carglass European Distribution Center for industry exposure and learning about logistics operations.
• Belron Group SCAcoreOthersParent company - global leader in vehicle glass repair and replacement. Carglass is a subsidiary operating in Belgium and Luxembourg under the Belron Group umbrella. Belron replaces a vehicle glass every 4 seconds worldwide.

Scale indicators18 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Safelite AutoGlass: United States' largest vehicle glass repair and replacement specialist with mobile and in-shop service plus ADAS recalibration; directly comparable to Carglass in product offering, customer segments (insurers, fleets, consumers), and Belron-rival business model.
• Glass Doctor: Neighborly company franchising auto, residential, and commercial glass repair services across the US; offers the same windshield chip repair and replacement service lines with insurance billing.
• Lebranne Glass (formerly Carglass Germany / Belron Germany): Belron Group's German vehicle glass brand, offering windshield repair, replacement, and ADAS recalibration with insurance partnerships; directly analogous to Carglass Belgium under the same Belron parent.
• Speedy Glass: Direct Belron Group brand competing head-to-head with Carglass in France and parts of Southern Europe; same parent, same windshield repair/replacement services, insurance direct billing model.
• Autoglass (UK, Belron): UK subsidiary of Carglass's parent Belron Group, offering windshield repair/replacement, ADAS recalibration, insurance direct billing, and mobile service. Direct cousin operating in analogous market dynamics as the UK brand of Belron's network.
• Novus Glass: North American vehicle glass repair and replacement franchise network with mobile service and insurance partnerships; competes on identical customer pain point and service model.

Regional players

• Apple Glass Service: Independent Netherlands/Belgium-border vehicle glass repair provider with smaller network; competes for the same consumer and insurance segments but with limited geographic overlap.
• Dr. Sweigert Autoglas: German independent auto glass specialist with mobile service; operates in the DACH region with comparable offering but limited Belgian presence, illustrating the type of competitor Carglass would face upon adjacent expansion.

Emerging players

• ADAS Calibration Specialists / service providers (e.g., Bosch Service): Bosch and independent ADAS calibration shops target the same mandatory post-glass replacement service that Carglass bundles, increasingly as a standalone offering; represents both complementary and partial-disintermediation risk.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

Compliance5 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Carglass