City of New Britain

What City of New Britain does

The City of New Britain is a municipal government entity established in 1871 and operating under a Mayor-Council form of government in Hartford County, Connecticut. It serves approximately 72,000 residents across diverse cultural and economic demographics, supported by a public school district of 10,000+ students and an estimated 1,001-5,000 municipal employees. Core service lines span public safety (Police, Fire), Public Works (refuse/recycling, streets, fleet, water, sewer, parks), Water and Sewer utilities (serving 17,500+ customers across 271 miles of water pipe and 233 miles of sewer pipe), Parks and Recreation (1,200+ acres of parks), Health and Community Services, Licenses and Permits, Tax Collection, and Public Records. The City also operates Stanley Golf as a recreational facility through a partnership.

The underlying technology stack is built on conventional municipal SaaS rather than proprietary IP: SeeClickFix for citizen issue reporting, Invoice Cloud for water/sewer payments, MyTaxBill.org for property tax payments, nSolutions for parking ticket processing, MapXpress for GIS mapping, VGSI for parcel lookup, Finalsite for website CMS, Juicer for social media aggregation, and Weglot for multilingual translation. Infrastructure programs include the multi-phase NB FLUSH sewer and stormwater rehabilitation (>$90 million total, $13.1M ARPA-funded Phase 3 for Eastside) and the Pavement Management Program covering 165+ miles of streets, with 110+ miles rehabilitated since 2006.

The business model is publicly funded: revenue streams are dominated by property taxation (FY26 mill rate of 39.18 on real estate, 32.46 on motor vehicles), water/sewer utility fees, parking fines, and licenses/permits (food truck licenses $105-$250 annually, Green Zone $250 per location, vending $500 for mobile operators). Online payment processing carries a 2.99% credit/debit fee ($3.95 minimum) and $0.95 e-check fee, effectively a take-rate on self-service transactions. Customer segments include 72,000 residents (primary), local businesses (licensing and permitting), 10,000+ students and families (educational services), and vulnerable populations (seniors, veterans, persons with disabilities). The City has no parent organization or external equity ownership; governance rests with Mayor Bobby Sanchez (elected November 2025 as 41st Mayor and first Latino mayor) and a 15-member Common Council across five wards. The S&P Global credit rating was upgraded to A+ in July 2026.

Name

City of New Britain

Legal name

City of New Britain

Website

https://newbritainct.gov

Company type

Private

Founded year

1871

Operating status

Operating

Headcount range

1,001–5,000 employees

Short description

The City of New Britain is a municipal government serving 72,000 residents in Connecticut, delivering public safety, public works, water/sewer utilities, parks, health, and licensing services through roughly 1,001-5,000 employees under a Mayor-Council structure.

Ownership category

akta.pro rank

Headquarters

HQ city

New Britain

HQ country

United States

HQ region

North America

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Others

Revenue model

1. Property Tax Revenue: Primary revenue source through mill rates applied to real estate, personal property, and motor vehicles. FY26 Mill Rate: 39.18 for real estate, Auto: 32.46
2. Water and Sewer Utility Fees: Water, sewer, and clean water fund charges for FY-26 with rates based on consumption and service type
3. Parking Tickets: Online parking ticket payment system with credit card processing fees
4. Licenses and Permits: Annual food truck permits ranging $105-$250, itinerant vendor licenses, Green Zone locations at $250 each, and various building and business permits

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

The City of New Britain provides essential municipal services to its residents through dedicated departments including Public Works, Water and Sewer Utilities, Public Safety, Parks and Recreation, Tax Collection, Building Department, and Community Services. It funds operations through property taxes, water/sewer utility fees, parking fines, and licenses/permits, delivering services via City Hall walk-in, online portals, mobile apps, and field operations.

Product overview

The City of New Britain operates as a municipal government providing a diverse portfolio of digital and physical services to approximately 72,000 residents. The city's digital offerings include resident-facing online portals for tax and utility payments, parking ticket management, job applications, and the SeeClickFix citizen request system. Infrastructure programs such as the Pavement Management Program (managing 165+ miles of streets) and NB FLUSH sewer rehabilitation ($90 million multi-phase initiative) represent major operational undertakings. The city provides public health services through emergency preparedness programs, operates parks and recreation facilities, and maintains various boards and commissions with live-streamed meeting access. Services are delivered through both digital platforms (website portal, mobile apps, payment systems) and traditional municipal departments.

Differentiator

Problem solved

Functional benefit

Products and services

• SeeClickFix Citizen Request System Online and mobile platform for residents to report issues and request city services including potholes, graffiti, streetlight outages, and code violations.
• Online Tax Payment System Web-based portal via MyTaxBill.org for property tax payments including real estate, personal property, and motor vehicle taxes with installment scheduling.
• Online Water Sewer Payment System Web-based water and sewer bill payment service accepting credit cards and e-checks via Invoice Cloud.
• Parking Ticket Payment System Online system for viewing and paying parking tickets using credit cards via nSolutions platform.
• Online Job Application System Employment portal for applying to city jobs and submitting resumes and applications to Human Resources.
• Bid Listing Portal Procurement platform for viewing current bids and project proposals managed by the Purchasing Agent, with notification subscriptions.
• Pavement Management Program Comprehensive street maintenance program managing over 165 miles of city streets through annual paving, trench repair, and crack sealing using Pavement Condition Index (PCI) methodology.
• NB FLUSH Program Storm water and sewer infrastructure rehabilitation program spanning multiple phases with $90 million in planned upgrades to address aging 75–100 year old sewer and storm water lines.
• Emergency Preparedness Services Public health emergency planning services including disaster preparedness, Medical Reserve Corps coordination, and voluntary emergency registration for residents with access needs.
• Public FOI Request System Freedom of Information Act request processing system for public records access under Connecticut state law, with $0.50 per page fee.
• Resident Services Portal Central digital hub providing access to various city services including public works updates, contact information, and news announcements via prodapp.conb.ai.
• Food Truck License System Annual food truck and itinerant vendor licensing service with Green Zone designated parking locations; licenses range $105–$250 based on classification.
• Boards and Commissions Meeting System Meeting schedule and management system for various city boards, commissions, and committees with calendars and public participation information.
• Live Stream Meeting System Video streaming platform for Common Council meetings via Facebook and YouTube with archived video access for civic transparency.
• Public Works Services Municipal department services including refuse and recycling collection (35,000+ containers), curbside collection, fleet management of 450+ vehicles, engineering, water utilities (271 miles of pipe, 17,500+ customers), and winter storm operations.

Quantifiable outcome

• 17,330 customers had power restored after recent storm with only 85 remaining without service
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Mattabassett DistrictcoreOthersWater pollution control facility partnership located at 245 Main Street, Cromwell, CT. The Mattabassett District provides regional wastewater treatment services for New Britain and surrounding communities.
• Stanley GolfminorOthersMunicipal golf course operation providing recreational golfing facilities. Website link provided for golf course information and bookings.
• Consolidated School District of New BritaincoreOthersSchool district serving over 10,000 students annually with one high school, three middle schools, and ten elementary schools. City maintains School Building Committee oversight.
• Capitol Region Medical Reserve CorpscoreStrategic or Co-development PartnerRegional volunteer organization providing medical care and related logistical support during emergencies. New Britain Health Department collaborates with this MRC network for emergency preparedness.
• Board of Water CommissionerscoreOthersFive-member board (Mark Rashaw-Chairman, Peter Centurelli, Iwona Rutkowski, Andre Davila, Donald Sagarino) overseeing water utility operations including 17,500+ customers, 271 miles of pipe, and multiple treatment facilities.
• Connecticut Department of Public HealthcoreStrategic or Co-development PartnerState agency collaboration on public health preparedness, emergency response planning, and health programs including COVID-19, influenza, and opioid epidemic response.

Scale indicators14 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• City of Meriden: Mid-sized Connecticut city running parallel municipal services — public works, water/sewer, tax collection, parks and recreation — under a council-mayor structure. Comparable in scale and demographic profile.
• City of Middletown: Connecticut municipal government of similar population and revenue profile. Operates the same core service departments and provides a useful benchmark for service delivery cost and infrastructure investment pace.
• City of Stamford: Connecticut city operating similar municipal services including public works, water utility, and tax collection. Larger and more commercial but uses the same Mayor-Council governance and Connecticut statutory framework.
• City of Bristol: Hartford County neighbor with a comparable industrial-heritage tax base and similar municipal service portfolio, including public works and water utilities. Useful like-for-like comparison for cost benchmarking.
• City of Waterbury: Adjacent Connecticut post-industrial city of similar population and economic profile, operating a Mayor-Council government with its own public works, water utility, and tax collection functions. Closely mirrors New Britain's operating scope.
• City of Bridgeport: Largest Connecticut city, operating a comparable municipal service portfolio including public works, water pollution control, and property tax administration. Useful as a scaled comparison for shared services and infrastructure investment patterns.
• City of New Haven: Mid-sized Connecticut city with a Mayor-Council structure, providing water/sewer utilities, public works, and education services through similar municipal departments. Comparable on governance and infrastructure scale.
• City of Hartford: Connecticut's capital city and a comparable mid-sized municipal government providing public works, water/sewer services, public safety, and tax collection to a similar urban population base. Most directly comparable in size, geography, and service mix.
• City of Norwalk: Connecticut coastal city with a similar mix of residential, commercial, and light industrial tax base. Operates a comparable public works department and water/sewer utility, with overlapping service delivery model.
• City of Danbury: Connecticut municipal government of similar population range, providing public works, utilities, and tax collection. Operates with similar revenue streams (property tax, utility fees, permits).

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Xx.com/CoNBCT
• YouTubeyoutube.com/@CONBCT/streams
• Facebookfacebook.com/NewBritainCT
• Instagraminstagram.com/newbritainct

Revenue estimate

Valuation estimate

Number of profiles

Profiles14 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of New Britain