Volunteer Heart Ambulance

What Volunteer Heart Ambulance does

Volunteer Heart Ambulance is a community-based, 100% volunteer nonprofit ambulance squad founded in 1971 and operating under the legal name Volunteer Heart Ambulance (also doing business as Volly Heart) from a single station at PO Box 60252, Staten Island, NY 10306. It provides 24/7 emergency medical response, on-site community event medical coverage, and an in-house volunteer training program across approximately 34 square miles serving roughly half a million Staten Island residents. The organization holds an official place within the NYC EMS system under call sign 95-Adam and operates two ambulances plus several response vehicles with no paid staff, governed by a four-person volunteer leadership team (President Christopher Guadalupe, Vice-President Donna DeMarest, Secretary / Membership Outreach Kaitlin Hughes, and Health & Safety / Training Coordinator Steven Guadaupe).

The service portfolio consists of three core offerings delivered through the same volunteer team and fleet: emergency medical response for accidents, illnesses, and emergencies; community event medical support; and comprehensive training for new volunteers with no prior experience required. Distribution is direct-to-community via 911 integration for emergencies and direct coordination with event organizers for on-site coverage; there are no commercial distribution channels and services are provided free of charge to community residents.

The business model is donation-and-grant funded rather than fee-based: revenue streams appear to consist of community donations, grants, and possibly municipal funding, with no pricing structure or subscription model. Go-to-market is community-led through grassroots volunteer recruitment, social media presence on Facebook, Instagram, LinkedIn, and X, and word-of-mouth referrals. There are no external investors, no funding rounds, no parent company, and no disclosed financial information; the organization is entirely volunteer-controlled.

Name

Volunteer Heart Ambulance

Legal name

Volunteer Heart Ambulance

Website

https://vollyheart.com/

Company type

Private

Founded year

1971

Operating status

Operating

Headcount range

11–50 employees

Short description

Volunteer Heart Ambulance provides emergency transportation and ambulance services for the healthcare industry.

Ownership category

akta.pro rank

Product category

Emergency Medical Services

NAICS

Ambulance Services (62191), Ambulance Services (621910)

SIC

Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Emergency Medical Services (EMS) & Ambulance Services (BPAIAGAC)

Keywords

• Emergency medical services
• Volunteer ambulance
• Community EMS
• Event medical coverage
• Volunteer training

Headquarters

HQ city

Staten Island

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Others

Revenue model

1. Volunteer-based EMS Services: As a volunteer-run organization, Volunteer Heart Ambulance provides emergency medical services to the community at no charge. Revenue appears to come from community donations, grants, and possibly municipal funding rather than service fees.

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Volunteer Heart Ambulance is an all-volunteer community ambulance squad that provides 24/7 emergency medical response and on-site medical coverage for local events in Staten Island, NY. The organization also recruits and trains new volunteer emergency medical responders. Services are delivered free of charge to community residents through two ambulances and several response vehicles dispatched as part of the NYC EMS system.

Product overview

Volunteer Heart Ambulance is a single-product volunteer EMS service offering emergency medical response, community event coverage, and volunteer training. The organization operates as a unified service with no modular or platform architecture—all three offerings are delivered through the same volunteer-run team from a single station on Staten Island, using their two ambulances and response vehicles.

Differentiator

Problem solved

Functional benefit

Products and services

• Emergency Medical Response 24/7 immediate medical assistance for accidents, illnesses, and emergencies within the Staten Island community, delivered through two ambulances and several response vehicles integrated with the NYC 911 EMS system (call sign 95-Adam).
• Community Event Coverage On-site medical support and first aid for local community events and gatherings in Staten Island, ensuring safety and providing fast response to incidents during events.
• Volunteer Training Comprehensive training programs for new volunteers covering emergency medical procedures and safety protocols, with no prior experience required. Recruits are prepared to serve as Emergency Medical Responders, Community Event Support volunteers, or Squad Support & Administration personnel.

Quantifiable outcome

• Serves approximately 500,000 residents across 34 square miles
• +1 more outcomes

Named customers4 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators4 records

Recent moves7 records

Expansion highlights3 records

Direct peers

• Hatzalah Volunteer Ambulance Corps: Volunteer-based EMS organization serving Brooklyn, Queens, Manhattan, and other NYC metro areas. Directly comparable as a volunteer-staffed ambulance corps integrated with the 911 system, built on a community-service model.
• Community Volunteer Ambulance Squad (Huntington, NY): Volunteer-staffed ambulance squad serving Long Island, NY. Closely comparable to VHA as a volunteer EMS organization providing community-based ambulance response and event coverage.
• Ringwood Volunteer Ambulance Corps: Volunteer ambulance corps serving a northern New Jersey community. Directly comparable to VHA in that it is a volunteer-run nonprofit EMS organization serving a defined residential community.

Broad incumbents

• FDNY EMS: NYC's municipal EMS agency and the dominant emergency medical response provider across the five boroughs. Peer because VHA operates under NYC EMS call sign 95-Adam and is functionally part of the same dispatch ecosystem.
• American Medical Response (AMR): National private ambulance and EMS provider with a large NYC-area presence. Operates in the same ambulance services category as VHA but at scale, with paid staff and contracted municipal relationships.
• Northwell Health Center for Emergency Medical Services: Hospital-affiliated EMS program operating in the NYC/LI region. Comparable to VHA in ambulance service delivery and integration with the broader NYC EMS system, though part of a larger hospital network.
• New York-Presbyterian EMS: Hospital-based EMS service operating in NYC. Comparable to VHA through ambulance response and 911 integration, but embedded in a major hospital system.

Regional players

• Empress EMS: Private ambulance and emergency medical service provider in the NYC metro area. Comparable to VHA through shared ambulance service delivery, 911 response, and event coverage, but operates with paid staff and a for-profit model.
• SeniorCare EMS: NYC-area private ambulance company providing emergency and non-emergency medical transport. Comparable to VHA in service delivery (ambulance response, inter-facility transport) but commercial in nature.
• TransCare Ambulance: NYC private ambulance operator offering 911 response and medical transport. Comparable service profile to VHA but as a paid-staff commercial provider.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights5 records

Customer concentration

• Xx.com/vollyheartsi

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Volunteer Heart Ambulance